CoSupport AI - 2024 Pricing, Features, Reviews, & Alternatives

CoSupport AI is a genAI copilot designed for customer support growth, ensuring 360º visibility into business insights. It aims to improve how businesses interact with customers and manage internal operations. With its AI copilot feature, CoSupport AI offers a comprehensive solution that assists businesses across various departments, including customer support, sales, and marketing. The platform utilizes generative AI to analyze and process vast amounts of data, such as customer support emails, chats, FAQs, and internal documentation, to provide valuable insights. From automating customer service responses to optimizing ticket processing time and delivering personalized suggestions, CoSupport AI helps businesses enhance productivity, improve customer satisfaction, and make informed decisions.

CoSupport AI offers the following components:

1. CoSupport Agent – an AI assistant for your human agents that boosts their productivity.

CoSupport Agent optimizes and reduces ticket processing time by providing reply suggestions, based on context from the entire conversation thread. With increased agent efficiency, you can cut down customer support costs by 30-80%.

2. CoSupport Customer is a self-sufficient AI tool that delivers highly accurate responses to your customers.

CoSupport Customer is an autonomous AI-powered system with access to the entire product knowledge base, including website pages, product FAQs, or external APIs. It saves thousands of man-hours by handling up to 100% more of your customer requests.

3. CoSupport BI reinvents the decision-making process and delivers game-changing business insights in seconds.

It's an AI Business Analyst connected to your company's data sources, including real-time information from your CRM. This way it generates content, offers insights, and draws analytical conclusions, based on context relevant to your products and customers.