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ClickTale Pricing, Features, Reviews and Alternatives

ClickTale product overview

What is ClickTale?

ClickTale is a website user engagement platform that helps to analyse, understand and improve how users interact with your website. The app offers a number of features which combined give a deeper understanding of how your users behave whilst on your site. These features include session playbacks, a selection of heat maps, a conversion funnel, form analytics and a number of site efficiency tools.

Key benefits of using ClickTale

  • Session playback: See recording of browser sessions to understand how your users move, scroll, and click.

  • Data-rich heat maps: See a variety of heat maps to understand the parts of the page users engage with most. Includes: click heatmaps, scroll reach heatmaps, link analytics, attention heatmaps and mouse move heatmaps.

  • Conversion Funnels: See a visual graphic representation of your visitors' page-to-page journey. Drill down to session playbacks.

  • Form Analytics: See which fields users fill out the most and which they leave blank helping to optimise your forms and avoid drop out.

  • Site Efficiency Tools: See a set of reports such as JS error reports and bounce reports. Access a page console to see an overview of page performance.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base

    Training options

    Documentation

    ClickTale pricing information

    Value for money

    3.5

    /5

    7

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ClickTale features

    Functionality

    4.3

    /5

    7

    Total features

    16

    5 categories

    Most valued features by users

    Reporting/Analytics
    API
    Dashboard
    Predictive Analytics
    Campaign Management
    Survey/Poll Management
    User Interaction Tracking
    Keyword Tracking

    Functionality contenders

    ClickTale users reviews

    Overall Rating

    4.0

    /5

    7

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.4/10
    Rating distribution

    5

    4

    3

    2

    1

    3

    2

    1

    1

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Clicktale Review

    Reviewed 8 months ago

    Clicktale has comprehensive page reports and very easy to implement. It pinpoints conversion leakages on my landing pages

    Pros

    Clicktale records and analyze my prospects in real time and gives me feedback on how they are interacting with my marketing sales funnel. It's easy to install with a unique value proposition with an insane granular data analysis. Clicktale has video recording of my clients entire session on my website

    Cons

    Tracking tags slows down my entire website. Watching one recording after the other is time consuming.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Expensive, but worth it!

    Reviewed 3 years ago

    We used ClickTale to see how our web site users were interacting with our content and all I can say is wow! Seeing how they were moving around the site, what they were clicking on was so valuable to us. We were able to make a few small tweaks and see big results in our revenue. They are a bit expensive compared to other solutions, but they are worth every penny if you are serious about getting the most out of your web site visitors.

    Pros

    - Outstanding information for your web site analytics - Session replays and seeing what users do/click on is invaluable information - Tons of reports and data that you can filter through to get a great understanding of your customers

    Cons

    - Can be cost prohibitive for most small businesses

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Not the greatest

    Reviewed 4 years ago
    Pros

    The concept behind the software sounds great! Being able to see all how people interact with your website from screen recordings, heat maps, etc... but in reality it never really worked that well for my company. The one good thing the company did was provide on-site training for the product. However, even after the training it felt it was super hard to use.

    Cons

    We have a large, multinational corporation with users from around the globe in multiple languages and currencies. Our codebase is more than 20 years old and our product is very complex. Because of this, our subscription never really got set up so well that I found any use for the software. It seemed like something was always going wrong, no screen recordings were available, etc... every time I sat down to try to find something it was hard to figure out where to go and what to click on. The usability really needed a serious improvement. In the end, we cancelled our subscription as the money we were paying and the use we got out of it didn't make sense. I would not recommend it unless you have a very simple product with a new codebase.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Great user attention tool

    Reviewed 4 years ago
    Pros

    Easy to implement - only with a script to the site - this software allows to see the Attention, Scroll reach, mouse movements, and even allows you to record a video of customers behaviour on your webpage. Great for enterprise use as they tailler the package and pricing to your needs

    Cons

    Sometimes can be slow or buggy in loading - user must be web savvy to be able to navigate and understand it.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Great Insights on Visitor Behavior and Use on Your Website

    Reviewed 2 years ago

    My organization was able to gain invaluable visitor insight from ClickTale. We saw the ROI very quickly. However, every organization's situation is different, so the cost-benefit analysis needs to be done on a case-by-case basis.

    Pros

    Clicktale offers a peek into how visitors consume and navigate your site. Metrics like scroll reach, mouse movements, etc. allow you to actually see first-hand what the visitor journey looks like; this type of information can be invaluable and we never experienced this level of granularity prior to ClickTale.

    Cons

    Though it is feature-packed, ClickTale is quite costly. For the right organizations, it is invaluable, but for some companies, the ROI is not there.

    ClickTale FAQs and common questions

    Q. What type of pricing plans does ClickTale offer?

    ClickTale has the following pricing plans:
    Free Trial: Available


    Q. Who are the typical users of ClickTale?

    ClickTale has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does ClickTale support?

    ClickTale supports the following languages:
    English


    Q. Does ClickTale offer an API?

    Yes, ClickTale has an API available for use.


    Q. What other apps does ClickTale integrate with?

    ClickTale integrates with the following applications:
    Salesforce Marketing Cloud, Mailchimp


    Q. What level of support does ClickTale offer?

    ClickTale offers the following support options:
    FAQs/Forum, Knowledge Base

    Common ClickTale comparisons

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    Hotjar logo
    ClickTalevsHotjar

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