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ClickTale Pricing, Features, Reviews and Alternatives

ClickTale product overview

What is ClickTale?

ClickTale is a website user engagement platform that helps to analyse, understand and improve how users interact with your website. The app offers a number of features which combined give a deeper understanding of how your users behave whilst on your site. These features include session playbacks, a selection of heat maps, a conversion funnel, form analytics and a number of site efficiency tools.

Key benefits of using ClickTale

Session playback: See recording of browser sessions to understand how your users move, scroll, and click.

Data-rich heat maps: See a variety of heat maps to understand the parts of the page users engage with most. Includes: click heatmaps, scroll reach heatmaps, link analytics, attention heatmaps and mouse move heatmaps.

Conversion Funnels: See a visual graphic representation of your visitors' page-to-page journey. Drill down to session playbacks.

Form Analytics: See which fields users fill out the most and which they leave blank helping to optimise your forms and avoid drop out.

Site Efficiency Tools: See a set of reports such as JS error reports and bounce reports. Access a page console to see an overview of page performance.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

ClickTale pricing information

Value for money

3.8

Starting from

No info

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

ClickTale

Value for money

ClickTale features

Functionality

4.2

Total Features16 5 categories

Most valued features by users

Reporting/Analytics

API

Dashboard

Predictive Analytics

Campaign Management

Survey/Poll Management

User Interaction Tracking

Keyword Tracking

ClickTale users reviews

Overall rating

3.8

Positive reviews

67%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6.75/10

Rating distribution

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Overall rating contenders

ClickTale

Overall rating

Joel H.

Management Consulting, 1-10 employees

Used other for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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Expensive, but worth it!

Reviewed 2 years ago

We used ClickTale to see how our web site users were interacting with our content and all I can say is wow! Seeing how they were moving around the site, what they were clicking on was so valuable to us. We were able to make a few small tweaks and see big results in our revenue. They are a bit expensive compared to other solutions, but they are worth every penny if you are serious about getting the most out of your web site visitors.

Pros

- Outstanding information for your web site analytics - Session replays and seeing what users do/click on is invaluable information - Tons of reports and data that you can filter through to get a great understanding of your customers

Cons

- Can be cost prohibitive for most small businesses

Olga D.

Used weekly for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

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Great user attention tool

Reviewed 3 years ago

Pros

Easy to implement - only with a script to the site - this software allows to see the Attention, Scroll reach, mouse movements, and even allows you to record a video of customers behaviour on your webpage. Great for enterprise use as they tailler the package and pricing to your needs

Cons

Sometimes can be slow or buggy in loading - user must be web savvy to be able to navigate and understand it.

Erin W.

Used monthly for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

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Not the greatest

Reviewed 3 years ago

Pros

The concept behind the software sounds great! Being able to see all how people interact with your website from screen recordings, heat maps, etc... but in reality it never really worked that well for my company. The one good thing the company did was provide on-site training for the product. However, even after the training it felt it was super hard to use.

Cons

We have a large, multinational corporation with users from around the globe in multiple languages and currencies. Our codebase is more than 20 years old and our product is very complex. Because of this, our subscription never really got set up so well that I found any use for the software. It seemed like something was always going wrong, no screen recordings were available, etc... every time I sat down to try to find something it was hard to figure out where to go and what to click on. The usability really needed a serious improvement. In the end, we cancelled our subscription as the money we were paying and the use we got out of it didn't make sense. I would not recommend it unless you have a very simple product with a new codebase.

Andrew B.

Computer Hardware, 10,001+ employees

Used monthly for 1-2 years

Review source

Overall Rating

Ease of use
Features
Likelihood to recommend7/10

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Great Insights on Visitor Behavior and Use on Your Website

Reviewed a year ago

My organization was able to gain invaluable visitor insight from ClickTale. We saw the ROI very quickly. However, every organization's situation is different, so the cost-benefit analysis needs to be done on a case-by-case basis.

Pros

Clicktale offers a peek into how visitors consume and navigate your site. Metrics like scroll reach, mouse movements, etc. allow you to actually see first-hand what the visitor journey looks like; this type of information can be invaluable and we never experienced this level of granularity prior to ClickTale.

Cons

Though it is feature-packed, ClickTale is quite costly. For the right organizations, it is invaluable, but for some companies, the ROI is not there.

Filippo S.

Verified reviewer

Internet, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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The best experience analytics

Reviewed 3 years ago

Pros

A lot of exclusive features: comparison between heatmaps; visual editor to identify customized events; two way integrations with GA360 and/or Adobe Analytics; advanced path analysis; and many more.

Cons

Sometimes it's stressful to have to jump from one platform to another (ClickTale Core and ClickTale Experience Cloud). Flash issues in some browsers.

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