ClickTale Pricing, Features, Reviews & Comparison of Alternatives

ClickTale

In-page web analytics

4.25/5 (4 reviews)

ClickTale overview

ClickTale is a website user engagement platform that helps to analyse, understand and improve how users interact with your website. The app offers a number of features which combined give a deeper understanding of how your users behave whilst on your site. These features include session playbacks, a selection of heat maps, a conversion funnel, form analytics and a number of site efficiency tools.

ClickTale's session playback gives you a recording of all browser sessions, showing how users navigate across your site and which elements they interact with most. The selection of heatmaps offered in ClickTale include mouse move, click, attention and scroll reach heatmaps. Link analytics shows you where visitors hover, click and hesitate. You can place two heatmaps side-by-side for a comparison of various pages and versions.

ClickTale also includes a graphic conversion funnel that shows your visitors page-to-page journey across your site, allowing you to see where customers drop off and the highest converting paths. Furthermore, the app offers form analytics to identify the fields that are filled out the most. With ClickTale's site efficiency tools you can access bounce reports and JS errors reports. You can see an overview of all this activity - bounce reports, session playbacks and heatmaps - through ClickTale's page console .
www.clicktale.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English
ClickTale screenshot: ClickTale's form analyticsDigital body languageClickTale screenshot: Conversion FunnelClickTale screenshot: ClickTale Session PlaybackClickTale screenshot: ClickTale's form analyticsClickTale screenshot: Compare heatmaps in ClickTale ClickTale screenshot: Link Anlytics in ClickTale ClickTale screenshot: Page Console in ClickTale ClickTale screenshot: Heatmaps AB TestingClickTale screenshot: Mobile Device - Attention HeatmapClickTale screenshot: Mobile Session Playback

ClickTale reviews

Value for money
Features
Ease of use
Customer support
  3.8
  4.2
  4.0
  4.5
Joel Harrison

Expensive, but worth it!

Used occasionally for 2+ years
Reviewed 2019-02-25
Review Source: Capterra

We used ClickTale to see how our web site users were interacting with our content and all I can say is wow! Seeing how they were moving around the site, what they were clicking on was so valuable to us. We were able to make a few small tweaks and see big results in our revenue. They are a bit expensive compared to other solutions, but they are worth every penny if you are serious about getting the most out of your web site visitors.

Pros
- Outstanding information for your web site analytics - Session replays and seeing what users do/click on is invaluable information - Tons of reports and data that you can filter through to get a great understanding of your customers

Cons
- Can be cost prohibitive for most small businesses

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Olga Davidian

Great user attention tool

Used weekly for 1-2 years
Reviewed 2018-03-31
Review Source: Capterra

Pros
Easy to implement - only with a script to the site - this software allows to see the Attention, Scroll reach, mouse movements, and even allows you to record a video of customers behaviour on your webpage. Great for enterprise use as they tailler the package and pricing to your needs

Cons
Sometimes can be slow or buggy in loading - user must be web savvy to be able to navigate and understand it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Filippo Saccaro

The best experience analytics

Used daily for less than 6 months
Reviewed 2018-05-07
Review Source: GetApp

Pros
A lot of exclusive features: comparison between heatmaps; visual editor to identify customized events; two way integrations with GA360 and/or Adobe Analytics; advanced path analysis; and many more.

Cons
Sometimes it's stressful to have to jump from one platform to another (ClickTale Core and ClickTale Experience Cloud). Flash issues in some browsers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Erin Weigel

Not the greatest

Used monthly for 6-12 months
Reviewed 2018-03-30
Review Source: Capterra

Pros
The concept behind the software sounds great! Being able to see all how people interact with your website from screen recordings, heat maps, etc... but in reality it never really worked that well for my company. The one good thing the company did was provide on-site training for the product. However, even after the training it felt it was super hard to use.

Cons
We have a large, multinational corporation with users from around the globe in multiple languages and currencies. Our codebase is more than 20 years old and our product is very complex. Because of this, our subscription never really got set up so well that I found any use for the software. It seemed like something was always going wrong, no screen recordings were available, etc... every time I sat down to try to find something it was hard to figure out where to go and what to click on. The usability really needed a serious improvement. In the end, we cancelled our subscription as the money we were paying and the use we got out of it didn't make sense. I would not recommend it unless you have a very simple product with a new codebase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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ClickTale pricing

Pricing options
Subscription
View Pricing Plans

Pricing is based on the solution you buy. Please contact ClickTale for a custom quote.

ClickTale features

API

Activity Dashboard (114 other apps)
Ad hoc Reporting (72 other apps)
Business Intelligence (101 other apps)
Charting (75 other apps)
Collaboration Tools (56 other apps)
Customizable Reporting (82 other apps)
Dashboard Creation (93 other apps)
Data Filtering (80 other apps)
Data Import/Export (93 other apps)
Data Visualization (127 other apps)
Drag & Drop Interface (62 other apps)
Monitoring (71 other apps)
Real Time Analytics (98 other apps)
Real Time Data (77 other apps)
Real Time Reporting (55 other apps)
Reporting & Statistics (89 other apps)
Third Party Integration (78 other apps)
Trend Analysis (55 other apps)
Visual Analytics (110 other apps)

Additional information for ClickTale

Key features of ClickTale

  • Session playback
  • Mouse move heatmaps
  • Click heatmaps
  • Attention heatmaps
  • Scroll reach heat maps
  • Campaign tracking
  • Mouse tracker
  • Link analytics
  • Conversion funnels
  • Form analytics
  • Side by side comparison
  • Mobile site analytics
  • Optimize for touch devices
  • Bounce report
  • JS errors tool
  • Page console for overview
View All Features

Benefits

Session playback: See recording of browser sessions to understand how your users move, scroll, and click.

Data-rich heat maps: See a variety of heat maps to understand the parts of the page users engage with most. Includes: click heatmaps, scroll reach heatmaps, link analytics, attention heatmaps and mouse move heatmaps.

Conversion Funnels: See a visual graphic representation of your visitors' page-to-page journey. Drill down to session playbacks.

Form Analytics: See which fields users fill out the most and which they leave blank helping to optimise your forms and avoid drop out.

Site Efficiency Tools: See a set of reports such as JS error reports and bounce reports. Access a page console to see an overview of page performance.