ClickTale Features

ClickTale

In-page web analytics

4.2/5 (5 reviews)

ClickTale Feature Summary

  • Session playback
  • Mouse move heatmaps
  • Click heatmaps
  • Attention heatmaps
  • Scroll reach heat maps
  • Campaign tracking
  • Mouse tracker
  • Link analytics
  • Conversion funnels
  • Form analytics
  • Side by side comparison
  • Mobile site analytics
  • Optimize for touch devices
  • Bounce report
  • JS errors tool
  • Page console for overview

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ClickTale Feature Reviews

5 reviewers had the following to say about ClickTale's features:

Joel Harrison

Expensive, but worth it!

2019-02-25

We used ClickTale to see how our web site users were interacting with our content and all I can say is wow! Seeing how they were moving around the site, what they were clicking on was so valuable to us. We were able to make a few small tweaks and see big results in our revenue. They are a bit expensive compared to other solutions, but they are worth every penny if you are serious about getting the most out of your web site visitors.

Pros

- Outstanding information for your web site analytics - Session replays and seeing what users do/click on is invaluable information - Tons of reports and data that you can filter through to get a great understanding of your customers

Cons

- Can be cost prohibitive for most small businesses

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Filippo Saccaro

Verified Reviewer

The best experience analytics

2018-05-07

Pros

A lot of exclusive features: comparison between heatmaps; visual editor to identify customized events; two way integrations with GA360 and/or Adobe Analytics; advanced path analysis; and many more.

Cons

Sometimes it's stressful to have to jump from one platform to another (ClickTale Core and ClickTale Experience Cloud). Flash issues in some browsers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Andrew Baldinger

Great Insights on Visitor Behavior and Use on Your Website

2020-07-30

My organization was able to gain invaluable visitor insight from ClickTale. We saw the ROI very quickly. However, every organization's situation is different, so the cost-benefit analysis needs to be done on a case-by-case basis.

Pros

Clicktale offers a peek into how visitors consume and navigate your site. Metrics like scroll reach, mouse movements, etc. allow you to actually see first-hand what the visitor journey looks like; this type of information can be invaluable and we never experienced this level of granularity prior to ClickTale.

Cons

Though it is feature-packed, ClickTale is quite costly.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Erin Weigel

Not the greatest

2018-03-30

Pros

The concept behind the software sounds great! Being able to see all how people interact with your website from screen recordings, heat maps, etc... but in reality it never really worked that well for my company. The one good thing the company did was provide on-site training for the product. However, even after the training it felt it was super hard to use.

Cons

We have a large, multinational corporation with users from around the globe in multiple languages and currencies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Olga Davidian

Great user attention tool

2018-03-31

Pros

Easy to implement - only with a script to the site - this software allows to see the Attention, Scroll reach, mouse movements, and even allows you to record a video of customers behaviour on your webpage.

Cons

Sometimes can be slow or buggy in loading - user must be web savvy to be able to navigate and understand it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more