Keen IO Reviews

Ramp and path to deployment was fast. AWS S3 integration in and out. API has been stable and reliable. Flexible query syntax. Easy to use dashboard for browsing data and constructing queries. Most queries run very fast on large JSON datasets. No indices.

Most queries hit cached datasets (1-3 hours old). Need to be aware of how volume-based pricing works to decide on the optimal query design.

Keen allows me to gather, warehouse and visualize data on any platform quickly and beautifully.

I haven't checked the docs recently but I would love more and prettier visualizations; also, cost has gone bananas since...whenever it changed a year or two ago.

We have a CSM who is very understanding and accomodating and can help us navigate. That is helpful. It also does a good job of handling event writes which we do hundreds of millions per day.

They bill READ queries based on how much data needs to be looked at and that can get pretty pricey. One of the few software that actually bills for reads which is pretty unconventional. The query speeds also aren't that fast for uniques data.

Very quick time to deliver Fully managed Performance is great Query features are robust Great documentation Great Uptime Great support

Ability to delete/amend data is very limited - this is by design and allows them to do the other great things they do but definitely something to be aware of. Doesn't allow for sending events idempotently, which means if the request is received but the response fails and you send the event again you can end up with duplicate events. Which means you have to query for the event before deciding to send again or not.

It was very easy to understand and setup. Support was responsive enough. Account managers produced good pricing structures as our company growed.

There may be more details on the data structure.

At first we were attracted by the simple pricing model per event streamed that Keen was providing and it worked well for a while.

BUT after a while we were forced to change the pricing model per property scanned instead which suddenly brought the cost up to 10 times what it was !

The idea itself is good. Its support team genuinely wants to help. But they don't. Creating a graph is extremely easy - I think they have misunderstood their desired use case though because most people don't want to create one graph but have a solid metric system. Creating things like cached queries lack extensive documentation and just DON'T work.

It took me 1 hour to set up one graph. Then it took me 1 month+ to setup a dashboard. It was about $15,000 in salaries, and a lot of idle time just waiting for a response. It really slows down the process. Our graphs were often empty and even their engineers didn't know what was wrong. They advised us to change parts of our code that at the end of the day, didn't fix it. If their own engineers don't know how to make it work, how can WE?!

Product is pretty good. All other things considered, I would not have an issue with the product.

I was overcharged, and Keen.io refused to provide a billing breakdown. They cannot give you any information to help you understand why you're seeing a 1,000% increase in charges with no increased utilization. Had to cancel the account and revoke keys, and cancel my credit card.

Functional BI tool that did what we needed to analyze user data on our software.

They changed the price last year / early this year which caused our pricing to skyrocket, so we decided to switch BI tools, of which there are plenty in the market.

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