Mozenda Reviews - Pros & Cons, Ratings & more

Alteryx Designer

Grepsr

ValueData Miner

Capture web data, automate processes and scale. Trusted by thousands of businesses and over 30% of the global Fortune 500 companies. Free phone support.

Mozenda

Web-based

Windows

Director

But, their unethical stealing of your money and management is why I moved after almost 10 years.

Director of Marketing

I definitely don't use it monthly, hence the frustration with having to have a monthly "subscription" to use it. Everyone is going subscription based and its crazy annoying.

I have owned my company for 16 years and never did i have the experience as i had with Mozenda. Not only there is always someone to help, but everyone is extremely friendly and truly wants to help.

I hate that if I cancel my account then any existing page credits I have disappear.

Ease of use and the ability to have the help desk resolve all issues- quickly.

Marketing & Sales Support Assistant 

Through using their software, we were able to collect the data we need to reach top decision makers in record time. Thank you so much Mozenda for your help.

VP Product

Difficult to "debug" to understand why things are not working as expected.

Founder

Then Mozenda is your solution. The beautiful aspect of their software is that you don't need any programming skills nor do you need to hire someone who does.

I have been a customer for almost 10 years. Mozenda, intentionally, does not stop processes or provide features that would allow agents to stop running if they get stuck in a loop.

Co-Founder

It's extremely easy to use, setup was simple and fun to figure out.

UI and functionality are top notch. Support is responsive if you have a question or issue.

Works better than any other data gathering program I have tried. We are a small non-profit and feel the cost is very well justified.

Data Analyst

The good news is that the API is complete (i.e. everything that can be done in the UIs can be done in the APIs, and more).

Mozenda is a great platform for creating webscrapes with assistance from the agent builder.

Complex scraping requirements are harder to achieve. Sometimes difficult to find relevant documentation.

Customer Success Manager

Complex web scrapes captured needed data unavailable by 3rd parties without spending beyond our budget. Great marketing tool to develop address, phone, and/or email lists.

Ease of use

Mozenda is a great platform for creating webscrapes with assistance from the agent builder.  Although the documentation could be better, I find that if I do have any questions, Mozenda support responds quickly and knowledgeably.  

The problem with the documentation is really just that it's hard to find how to do more advanced things.  Often the information is somewhere in a recording of a webinar, so it can take a bit of time to find it.

Inevitably, there are things that I need to do that require modifying the XPath definitions or working around limitations in the software.  For example, Mozenda only captures data in a flat list, so if you would like to capture lists within lists, you have to repeat a lot of data and clean it up outside the tool itself.

The good news is that the API is complete (i.e. everything that can be done in the UIs can be done in the APIs, and more).  The API documentation is mostly clear, but sometimes I do need to experiment to make sure I understand exactly what it returns.

Overall, I would recommend Mozenda to people who are looking for a faster alternative to coding their own webscrapes, or to less technical people who have fairly straight-forward requirements or are willing to take the time to learn how things work a little more "under the hood."  The support is great!

Please note that opinions expressed in this review are my own and not necessarily shared by my employer.

Well-supported scraping tool with full API

Good product and customer support.  Terrible unethical management and sales methods.

Intentionally Burns Through Your Money

We have used Mozenda to pull in data about potential customers as well as get data on what competitors are doing. Mozenda makes almost any kind of web scraping project simple to do.

Mozenda efficiently scrapes and collects data on the web

Thank you Jon for your stellar review. We work hard to make sure you are able to collect the web data you need in the most efficient way.

Reading through your review I noticed your need for pulling specific data and not more than what you need into a data field. This can be accomplished easily through the feature named "Refine Captured Text." Right click on any line item and click there to highlight or modify Capture Definitions to get the data you need in the most organized way.

If you have more questions please contact our customer support staff at support@mozenda.com or +1-801-995-4550. We can share our computer screen with you to show you how to do this step by step. Our support calls are complementary to all accounts, including free trial ones.

Please also reply to my email. I'm interested in knowing if you would be willing to let us write a use case on the success you've found by using Mozenda for web data.

Mike Alvarez
Mozenda
Marketing Director
801-995-4550

Complex web scrapes captured needed data unavailable by 3rd parties without spending beyond our budget. Great marketing tool to develop address, phone, and/or email lists. Their support is awesome but you will use them a lot to get things done.

High-end web scraping tool great for complex scraping

Hi Pete,

Thank you for being a great customer. And, thank you for your review and the five-star ratings for customer support and functionality. 

There are 1.8 Billion websites online today and we work hard to make sure that Mozenda can scrape and extract data from the simple to the most complex. 

For the majority of the websites online, website data can be extracted utilizing our simple point and click interface. We also agree with you that some websites are so complicated that sometimes it requires a phone call to our friendly staff for help setting up the Web Scraping Agents. 

This is why we offer free phone and email customer support. We also prefer sharing our computer screens in real time so that the communication is seamless.

Have an excellent day!


Allows me to create automated processes, connected systems and data integrations with online sources and tools.

Mozenda is my Secret Weapon

Started using the system about a year ago. The ease of building agents and the intuitive approach of the software is remarkable. What amazes me is the customer service. I have owned my company for 16 years and never did i have the experience as i had with Mozenda. Not only there is always someone to help, but everyone is extremely friendly and truly wants to help. All the steps to resolve whatever issue were explained and resolved within the hour. Wish Microsoft would learn customer service etiquette  from Mozenda. 

Best ever! 

I've been using Mozenda for just under a year and couldn't recommend it more  highly.   After doing a fairly detailed review (and testing) of alternative screen scraping products I landed with Mozenda because of it ease of use, enterprise class performance, and growing feature set.  

I currently run numerous agents (scrapers) daily against several different websites.   I have each scraper on its own scraping schedule and each day, like clockwork, the scraper starts, performs the scraping task and then upon completion publishes my data to an Amazon web service bucket.  Once the data is published to the bucket I am notified of the successful completion via email. During the course of the year, I have experienced error-free processing.   There are several other publishing options in addition to Amazon, including FTP, email,  as well as storage in the Mozenda cloud. 

One feature that distinguishes Mozenda from its competitors is it customer support. I  have participated in numerous goto-meeting sessions with Mozenda's support team working on a complex scraping agent or improving the processing efficiency of an existing agent.    The support team is knowledgeable, willing to take the time to teach you  and even available on Saturdays.  

Mozenda can also scrape PDF files which is also something some of its competitors can't do. 

I've been very happy with Mozenda and would recommend you give it a try. 

Enterprise class screen scraping for data-driven business

I've used Mozenda twice now for two different projects.  I'm semi-technical and I found it pretty easy to use once I got started. If you've never used something like this then you'll need to invest a 1-3 hrs in learning it properly but once you do you will be flying. I plan to use them again. 

Pretty good software

Knows no boundaries

Excellent experience, at work and organizational level helped to divide the needs of the company and verify the data

Data Capture

It works, but it's expensive and you can definitely find a better value elsewhere

As is always the way these days, I'm measuring my satisfaction in terms of what has (or in this case hasn't) gone wrong.  
It took a little bit of learning and tweaking to get things running but, starting as an absolute novice, I've now got Mozenda capturing my data, uploading to AWS, running daily and without issue.  It's reliable, I'm perfectly happy my data will appear every day and there are sufficient sysetms in place that I even get an alert email on the odd occasion the crawls do not run (often an issue at my end, rather than theirs).

Does what it should, reliably and smoothly

We set up a new ecommerce site and we found that our suppliers were not well equipped to deliver us good quality product information. However, the information was readily availability on their website. I searched for many data scraping software but found out that only Mozenda was capable to deliver even the most complex product information extractions (I tested about three other similar software). In just few days I managed to extract product information from thousands of products with very little effort. I then refined the extracted data in Excel to get unique product information.

For basic data capturing (such as tables, simple text, links and pictures) you can learn to use the platform in about hour or two. However,  if you don't have experience in XML or HTML, more advanced functions like using Xpath may take some more time to get hang out of.

Only minus side was that the tutorial page was outdated and I could not get holistic view of the product support. Also, you have to install a dedicated agent software to your PC. The software was sometimes a bit laggy and crashed few times. These issues were minor ones compared to the functionality and utility of the whole service. If you need to scrape large data sets, I would definitely urge you to try Mozenda before deciding anything else.

Setting up a new ecommerce site with product informaiton

I did not get any useful feedback on my questions to the service unit  and if I received an answer it was of little use and late. And I could not do my scrapping in the end! Poor service! Now I have hired a computer  science student to help me! 


Not happy!

Dear Lars,

We are sorry you had such an experience with Mozenda. We understand that there are some websites that are harder to scrape than others. For this reason we have done something unmatched in our industry. We work with you to create your web scraping agents. We will give you free phone and email support to walk you through the set up. If you would like to give us another try please sign up for our free trial and then call +1-801-995-4550 or email support@mozenda.com us for help. We'll set up a time to screen share your desktop and show you how to complete your project in the most efficient way. We also now have a Professional Services department that you can reach out to and request a no-obligation quote for the data you require. This option allows you to utilize our staff to collect the data you need, without you having to manage additional personnel or deal with difficult websites. You can go here for more info Mozenda.com/services. Best regards, Mike Alvarez, Mktg Dir

Learning how to use this product can be trying...and at times overwhelming.  However, the people at Mozenda are there to walk you through the experience when needed.  If you're looking for a low-cost solution for your data mining needs, then look no further!

Steep learning curve...

Dear Sam,

I am sorry you had such an experience with Mozenda. Though we do have a low introductory price, our solution is a powerful enterprise solution that serves over 30% of global Fortune 500 companies. We understand that there are some websites that are harder to scrape than others. For this reason we have done something unmatched in our industry. We work with you over the phone to create your web scraping agents. We'll set up a time to screen share your desktop and show you how to complete your project in the most efficient way. This is free. We also now have a Professional Services department that you can reach out to and request a no-obligation quote for the data you require. This option allows you to utilize our staff to collect the data you need, without you having to manage additional personnel or deal with difficult websites. You can go here for more info Mozenda.com/services. I hope you will give us another try in the future. Best regards, Mike Alvarez, Mktg Dir

When I need a quick way to grab structured web data, Mozenda will be my first choice.
It took time to learn the tool, but when you master it - there are lot's of powerful features

Great tool - provides a quick way to get things done

The tool is fine for hobby projects but falls short for large-scale applications of data

Pros:  Works like a charm.  Scrapes data reliably.  Scheduler works well and you can set the results to come to you automatically in an email.  Support people are friendly and willing to work with a novice--I've learned a lot.  The data downloads beautifully into a spreadsheet.  Works better than any other data gathering program I have tried.  We are a small non-profit and feel the cost is very well justified.  Mozenda saves us many hours a month.

Cons: As a non-tech person it can be a bit difficult to parse out all the terms in the documentation and support.  I often feel like I need a translator.  Help is scattered on the website, hard to locate and does not always break things down far enough.  For large jobs the testing mode will only test a fraction of the job so you may miss some data because you couldn't adjust your definitions.

I love this product.  It allows someone without experience to efficiently gather data from website. 

Mozenda is an essential service to any company that makes data driven decisions. As many valuable sources of data are presented solely via website, the organized collection of such can be gold.
 
To put it simply, if you've ever found a website where you wished that you could copy/paste hundreds of records from. Then Mozenda is your solution.
 
The beautiful aspect of their software is that you don't need any programming skills nor do you need to hire someone who does. Mozenda isn't cheap but when you factor in the fact that its learning curve is small, you can do it all yourself, and if you need any help their tech department is just a phone call away. You come out ahead with Mozenda. I've personally been using it for 7 years now in my real estate business.

Mozenda is a must for businesses

Web Scraper 

Using Mozenda to scrape a few sites for the data we needed was MUCH faster than custom building any solution. The user interface is intuitive, pricing very reasonable, and support was outstanding. Have used Mozenda for many years and will continue to use it.

Fast and easy

I have been a user of Mozenda for many years. I initially used the product for scraping competitor prices for a scrapbooking products company I worked for.  I have since used Mozenda for many other uses, including personal quickie projects, as well as work projects.  A few years ago there were some bumps after a release, but they got those wrinkles ironed out and the product is better than ever.  No need to even try any other product.

LongTime user loves this product

There is nothing like Mozenda.  I am a huge fan.  I was burned by a competitor of theirs and I am so glad I found Mozenda.

Mozenda is it.  I have tried the others and they don't compare

Mozenda is very simple to use - no experience scrapping websites is needed - but can do a lot. And if you get lost, their customer support will walk through anything! Really amazed by the lengths their support people will go to help solve my problems. Never experienced better customer support. Thanks!

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