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Salesforce Einstein

AI solution for creating and managing apps

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Salesforce Einstein - 2026 Pricing, Features, Reviews & Alternatives

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Salesforce Einstein overview

What is Salesforce Einstein?

Salesforce Einstein is an artificial intelligence (AI) solution designed to help organizations improve customer experience and productivity across various internal and external business operations. The platform lets users design custom AI-enabled applications to handle sales predictions, recommendations, and analyze data from various sources via a unified portal.

Salesforce Einstein allows businesses to view and analyze various data patterns and forecast business outcomes like live time value or churn. Teams can also integrate natural language processes (NLP) into the applications to identify customer sentiments, uncover intent, and automatically route enquires via streamlined workflows. Administrators can also create, train, and deploy bots on various digital channels to engage with the target audience, respond to queries, and gather data for marketing analysis.

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