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SAP Crystal Reports
5
82
4
70
3
21
2
3
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reports creation tool for small to midsize businesses
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SAP Crystal Reports - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
SAP Crystal Reports overview
What is SAP Crystal Reports?
SAP Crystal Reports is a reporting platform that helps small to midsize businesses create, design, and deliver formatted business reports and dashboards. Data analysts can utilize the drag-and-drop interface and built-in report designer to sort data, apply formulas, rank information, and set parameters, among other operations on a centralized platform.
SAP Crystal Reports enables staff members to visualize information and gain deeper insights into data using bar graphs, funnels, histograms, and line, bubble, radar, or area charts. Administrators can configure role-based access rights and utilize single sign-on (SSO) capabilities to ensure user and data security. It allows team members to embed images and bar codes within reports to optimize data analysis and visualization processes. The application also lets employees format content and generate pixel-perfect letters, invoices, sales reports, statements, loyalty cards, and promotional campaign analysis.
SAP Crystal Reports allows organizations to use standard access protocols to connect the platform with several external data sources and databases, such as SAP HANA, MS Access, IBM D2B, MySQL, JDBC, and MS Excel. The user interface can also be configured in multiple languages, such as English, Japanese, German, Spanish, Portuguese, Korean, and Danish.
Starting price
Alternatives
with better value for money
Pros & Cons
Report Generation
Industry Analytics
Graph and Chart Creation
Editing and Updates
Security and Access Control
SAP Crystal Reports’s user interface
SAP Crystal Reports review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.3
Ease of use
3.7
Customer support
3.9
Reviews sentiment
What do users say about SAP Crystal Reports?
Users say SAP Crystal Reports offers powerful, customizable report generation with strong data source integration, allowing them to pull and analyze data from multiple databases. They appreciate its flexibility, ability to handle large datasets, and support for various formats, which helps them create detailed, professional reports for business analysis and decision-making.
Reviewers report a steep learning curve and note that setup and report design can be complex, especially for beginners. They feel the user interface is outdated and not very intuitive, and some mention challenges with database connectivity, version updates, and technical support responsiveness.
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Who uses SAP Crystal Reports?
Based on 176 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
SAP Crystal Reports's key features
Most critical features, based on insights from SAP Crystal Reports users:
All SAP Crystal Reports features
Features rating:
SAP Crystal Reports alternatives
SAP Crystal Reports
Starting from
479
Google Analytics 360
Starting from
Free
Tableau
Starting from
15
/user
Per month
Microsoft Power BI
Starting from
10
/user
Per month
SAP Crystal Reports pricing
Pricing plans
Pricing details:
User opinions about SAP Crystal Reports price and value
Value for money rating:
To see what individual users think of SAP Crystal Reports's price and value, check out the review snippets below.
Gabriel I.
BA
Gabriel I.
BA
SAP Crystal Reports integrations (4)
Integrations rated by users
We looked at 176 user reviews to identify which products are mentioned as SAP Crystal Reports integrations and how users feel about them.
Integration rating: 4.5 (10)
Integration rating: 5.0 (3)
Integration rating: 5.0 (3)
“Only for verification for the meantime if PO exist in the system”
“SAP Business One is a core system for our operation, so the integration ensures that service, inventory, and cost information remains synchronized end to end. Components used by technicians are reflected in stock and accounting.”
WILLIAM A.
Logistic Leader
Integration rating: 4.0 (1)
“This is the ERP system we use. Time must come over with job information for job costing.”
“HeavyJob works much better at monitoring cost and progression on a project site.”
Lachele R.
HR Manager
Other top integrations
SAP Crystal Reports support options
Typical customers
Platforms supported
Support options
Training options
SAP Crystal Reports FAQs
Q. What level of support does SAP Crystal Reports offer?
SAP Crystal Reports offers the following support options:
Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk