SessionCam Pricing, Features, Reviews & Comparison of Alternatives

SessionCam

Session Replay | Website Heatmaps | Conversion Funnels | SessionCam

5.0/5 (5 reviews)

SessionCam overview

SessionCam's product features include:
- session replay
- heatmaps
- conversion funnels
- form analytics
- customer journey mapping
- error detection
- struggle detection
- anomaly detection.

SessionCam is a SaaS solution. Implementation is easy - just add our JavaScript tag to your website.
sessioncam.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Europe, United Kingdom

Supported languages

English
Introduction to SessionCam

SessionCam reviews

Excellent
5

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.6
  4.8
Matthew Keenan

Great tool for seeing how people use your website

Used daily for 2+ years
Reviewed 2018-10-17
Review Source: Capterra

Great tool and great people to work with. They are always willing to help you out and willing to listen to new ideas and changes that would be good additions to Sessioncam.

Pros
The Funnels are great for understand customer journeys. The Errors area is great for finding where your messaging is not working and the Heatmaps help you to understand what works where.

Cons
I cannot customise my homepage to give me a view of what I want to see so have to go looking each time I log in. Not a major problem for me but new users would find it a little hard to start with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jim Bassett

Backbone of Digital Operations and UX analysis

Used daily for 2+ years
Reviewed 2018-12-17
Review Source: Capterra

Overall we have had a good experience with both the software, account team and consultancy services

Pros
Ease of use built for surfacing actionable insights. Always improving new features for customers from feedback Easy to implement and maintain Surfacing opportunities by technology segments - very handy!

Cons
Can only record percentage of traffic to manage cost however the new service model coming early 2019 will resolve this. Cannot do user management yourself - need to request via account manager - which is very fast BTW.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Stephen Roberts

Replay at it's best - However some features need an element of finesse

Used weekly for 2+ years
Reviewed 2018-10-17
Review Source: Capterra

I've had some challengers in the past with support, however over the last 3-6 months I've seen the service levels greatly improve. Our new account manager is doing a great job of offering services and being very proactive in addressing issues. Well done.

Pros
The session replay on sessionCam is outstanding. From all suppliers in this field SessionCam still tops. Good array of features available in the console. We use Alerts to facilitate basket abandonment and heatmaps for static pages.

Cons
Split sessions - Known issue with Safari browsers, I've raised this before and been told nothing can be done. I've recently been working with DoubleClick and AWIN to add sitewide code snippets to address this issue for their tags. SessionCam recorder using an of date jQuery library - flagged by our Information Security as risk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kerry Buck

Excellent product

Used weekly for 2+ years
Reviewed 2018-09-27
Review Source: Capterra

We use SessionCam to optimize and improve our website.

Pros
Watching recordings of users on my website and seeing where they struggle the most. The error reporting and form analytics are really useful too.

Cons
There was nothing is disliked about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Helpful tool for efficiently finding user and website insights

Used occasionally for less than 6 months
Reviewed 2019-05-31
Review Source: Capterra

Efficiently find usability issues within your site. They have great communications and relationships with their customers of the tool.

Pros
Efficiency: The tool is always geared around surfacing the important session recordings to watch. No longer will you need to watch through all recordings. The dashboard is also helpful.

Cons
Only a minor thing- sometimes heatmaps take a little while to load. Heatmaps aren't a primary feature of the tool, so this isn't a big deal. The primary features, like session review, always work well.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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SessionCam pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Try SessionCam for free

Or

Find out more about the Premium Enterprise Plan

SessionCam features

API
Filtered Views
Real Time Analytics
Visual Analytics

Activity Dashboard (116 other apps)
Ad hoc Reporting (72 other apps)
Business Intelligence (101 other apps)
Charting (75 other apps)
Collaboration Tools (56 other apps)
Customizable Reporting (83 other apps)
Dashboard Creation (93 other apps)
Data Filtering (82 other apps)
Data Import/Export (93 other apps)
Data Visualization (129 other apps)
Drag & Drop Interface (62 other apps)
Monitoring (71 other apps)
Real Time Data (77 other apps)
Real Time Reporting (56 other apps)
Reporting & Statistics (89 other apps)
Third Party Integration (78 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for SessionCam

Key features of SessionCam

  • Watch recordings of customers using your website
  • Replay website visits to understand user behavior
  • Replay form input and page scrolling
  • Conversion funnel, form analytics and field drop-off reports
  • Replay Ajax interaction such as text and image replacement
  • SessionCam API and data exports
  • Website heatmapping including mouse movement and clicks.
  • Create mouse movement heatmaps
View All Features

Benefits

SessionCam can be used for:
- website conversion rate optimization (CRO)
- improving website usability (UX)
- improving website customer experience
- digital experience management