Pros
I have used about 4 other tools in the past, but VisualVisitor is 10x better in terms of accuracy and usefulness. With the other tools, 90% of companies identified were just Internet Service Providers. With VisualVisitor, I could really gather insights on prospects, competitors and customers that are visiting our website.
Cons
I didn't find any so far. Frankly, this is the best website visitor identification software I have ever seen.
Rating breakdown
Likelihood to recommend: 10/10
The experience has been top-notch. I really value that their attention to customer questions and feedback through both customer acquisition and retention phases. They are more than a technology data provider - they are real human-to-human networking masters!
Pros
Customer service has shined. Although this technology is easy to use, whenever we had a question, they are quick to respond. You almost feel like you are their only and best customer. The service is just what we wanted: the essentials in functionality, data capture, and cost.
Cons
Not applicable. Not applicable. Not applicable.
Rating breakdown
Likelihood to recommend: 10/10
The visual Visitor support team was immediately responsive during my evaluation. But more impressive is that they provide even better continuing user support. When I ask a question or need help with system setup they are right there, right away. Visual Visitor is the perfect combination of a great product with even better support.
Pros
Their Visitor identification is as good as any other system I have used. But what differentiated Visual Visitor from their competitors is that they can provide email open receipts. I evaluated about 10 anonymous website visitor solutions and no one else had that feature. They are also coming out with their own email marketing module, making them the best value provider.
Cons
I have not experienced anything I would consider a con in my first 6 months
Rating breakdown
Likelihood to recommend: 10/10
Pros
The price is hard to argue with. Easy to setup.
Cons
The reporting is leaving a lot to be desired. I wish I could setup custom reports.
Thank you for the constructive feedback! Our product has grown over the years from active users like you. As you have pointed out Visual Visitor is the best value for the money as we are literately 1/10th the price of our competitors with no contract.
We recently rolled out a new user interface which includes some additional reporting elements, including Call Tracking, Email Tracking and several other upgrades. If you haven't we would welcome the opportunity to walk you through the new features.
As of today, our custom reporting is in the form of export the data and write reports yourself in Excel. We do have custom reporting on our product road map. Would you be interested in providing us with your reporting requirements? We would love to hear from you. Please contact me directly - Kevin Batchelor at 770-814-6372 or support@visualvisitor.com
Rating breakdown
Likelihood to recommend: 7/10
Easy to install and implement. Our staff all find it useful
Pros
The daily reporting. Gives you an overview on traffic. The ability to geographically track traffic. The live map.
Cons
Nothing. Have only ever had one problem and was quite surprised on the high level of support
Rating breakdown
Likelihood to recommend: 10/10
Visual Visitor costs $59 per month
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