Smart Tribune - 2026 Pricing, Features, Reviews & Alternatives

Smart Tribune expertly combines cutting-edge technology with a bespoke human touch to amplify a brand’s end-to-end customer service experience, one that empowers customers to be more autonomous at every turn with chat bots, dynamic FAQs and more.

Our team of customer service and technology experts has built the industry’s smartest customer self-service solutions, all powered by the latest advancements in artificial intelligence, machine learning, and natural language processing, to help brands:

- Fuel customer autonomy at every touchpoint across a brand’s customer experience; 

- Boost organic SEO to help customers answer their questions directly via the search results page;

- Improve the likelihood of conversion as customers move along the path to purchase; 

- Increase the happiness, satisfaction, and loyalty of long-term customers;

- Reduce customer support contact volume by automating up to 70% of tier-1 inquires; and

- Equip customer support agents with the most up-to-date knowledge base information at all times.

Today, we work with over 150 major brands across every sector imaginable to bring their bespoke customer self-service solutions to life. In 2020 alone, our solutions surfaced more than 40 million answers to hundreds of thousands of their own customers. Our team is here to work with your business to address your business’s customer service needs in the most customised way possible.