AnswerHub Reviews

AnswerHub

Developers Enabling Developers

4.1/5 (31 reviews)

Anonymous

One of the best off-the-shelf Q&A products in the market

Used daily for 2+ years
Reviewed 2018-03-28
Review Source: Capterra

AnswerHub made it extremely to set up the infrastructure for a Q&A community, and it was overall a great experience working with them. Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.

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AnswerHub

Developers Enabling Developers

David Mohar

From users point of view, experience is great and solution is easy to use

Used daily for 1-2 years
Reviewed 2018-03-13
Review Source: Capterra

Intuitive for end-users and pretty simple to use. We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start.

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AnswerHub

Developers Enabling Developers

Philip Joung

AH user for ~6 years. Product is well featured and easy-to-use for end users, moderators and admins.

Used weekly for 2+ years
Reviewed 2018-03-15
Review Source: Capterra

Offers a feature often requested by our employees and customers, and does it in a way that is intuitive, quick and useful. The pricing is also reasonable for what our company needs.

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AnswerHub

Developers Enabling Developers

Sylwia Ganiec

Intuitive user interface with great features that enhance collaboration.

Used daily for 2+ years
Reviewed 2017-11-08
Review Source: Capterra

* Built a robust community where users could engage in Q&A and regularly contribute quality content. * Rewarded user contributions and encourage active participation with reputation points. * Delivered a valuable user experience through a wider range of functionality.

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AnswerHub

Developers Enabling Developers

Anonymous

Works fairly well. We've used it for 6+ years.

Used daily for 2+ years
Reviewed 2018-03-09
Review Source: Capterra

It helps our support organization be more productive - customers can get their own answers, and support can post answers here too.

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AnswerHub

Developers Enabling Developers

Andrew Stanton

This powers the developer community site for MSFT Visual Studio

Used daily for 1-2 years
Reviewed 2017-12-16
Review Source: Capterra

None. I've opened 2-3 dozen issues with microsoft about all the pains this software has.

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AnswerHub

Developers Enabling Developers

Anonymous

Stable, flexible and community driven.

Used daily for 2+ years
Reviewed 2018-03-16
Review Source: Capterra

The software is extremely stable, we've found great flexibility with add-ons and community-driven tools, and bringing it into our domain has been fairly simple. The team at AnswerHub is also extremely helpful when working on user issues together.

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AnswerHub

Developers Enabling Developers

Anonymous

The folks at DZone are wonderfully responsive both electronically and in person.

Used daily for 1-2 years
Reviewed 2018-03-08
Review Source: Capterra

Our corporate level product forums are primarily based on functionality of this product, although we fail to take full advantage of its functionality.

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AnswerHub

Developers Enabling Developers

Anonymous

Overall, I'm having a good experience with the AnswerHub platform.

Used daily for 1-2 years
Reviewed 2018-03-08
Review Source: Capterra

We moved a lot of the user's features request from a ticket-based platform, which is closed, to this open platform that is accessible for all users to see and participate.

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AnswerHub

Developers Enabling Developers

Sylwia Ganiec

Easy and fast tool to use as a Q&A site

Reviewed 2016-02-10
Review Source: Capterra

It is a tool that offers more than just a question and answer model; it allows you to create an interactive Q&A community. Users earn points and badges for useful participation while providing relevant answers to the community's questions. At the same time, users build up their own reputation as an expert in a defined area. You can also share your ideas to ensure that good ideas aren't overlooked. The AnswerHub is another way to share knowledge among employees, partners and customers and is a great solution for reducing barriers between people, departments and companies. While posting questions, answers, comments or ideas, together we create an enormous, well-organized base. Pros - Powerful for building the knowledge base based on questions/answers - A great channel for less official customer support: it enables to provide tips, suggestions or incomplete answers which are sometimes good enough for the customer's need rather to create a ticket in the support system. - Spaces, topics, questions and ideas can be clearly organized and managed - A user contribution is well tracked, reputation is clearly visible - The reputation gamification is cute. - The related questions feature is really useful - Topic list is useful, if people tag questions appropriately. Also useful in finding out the experts in certain areas and questions in that area. - The team is eager to improve the tool by adding new features. Cons - Unfriendly admin console - A large range of roles (permissions) for specific actions on the site might be overwhelming at first

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AnswerHub

Developers Enabling Developers

Ümit Batu

We've been using AnswerHub for 4 years and right from the beginning the community started to form.

Used daily for 2+ years
Reviewed 2018-03-09
Review Source: Capterra

The software is very easy to use as an administrator and for users it is very intuitive so users can figure out what to do by themselves.

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AnswerHub

Developers Enabling Developers

Gianting Yeh

pretty good. Responsive feedback.

Used daily for 2+ years
Reviewed 2018-03-08
Review Source: Capterra

It was customizable which was nice. They also had a lot of features that we needed already built out so we didn't have to do it ourselves.

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AnswerHub

Developers Enabling Developers

Anonymous

Overall a nice experience, a few hurdles here and there, but continues to improve.

Used daily for 2+ years
Reviewed 2018-03-13
Review Source: Capterra

No special benefits.

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AnswerHub

Developers Enabling Developers

vijay kakadiya

It had served our Q&A forum needs

Used daily for 2+ years
Reviewed 2018-03-08
Review Source: Capterra

Not many hiccups. It serves the purpose of Q&A community. It has easy to use UI. Fast and responsive and reliable.

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AnswerHub

Developers Enabling Developers

Edward Cable

Robust, feature-rich software allowing great flexibility in enabling community to support themselves

Used weekly for 2+ years
Reviewed 2018-03-08
Review Source: Capterra

Ability to define different spaces and target/tailor content to each space. Ability to configure the different levels and karma assigned to people for answering questions. Being able to subscribe to updates of posts so it's like an email/forum-based tool as well.

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AnswerHub

Developers Enabling Developers

Peter Yim

I would like to see more stabilities and performance enhancement to our site

Used weekly for 2+ years
Reviewed 2018-03-12
Review Source: Capterra

The interface is intuitive and easy to use. There are certainly a lot of features we like. For example, an user can control visibility of an answers. As an administrator, I can adjust points given to user actions.

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AnswerHub

Developers Enabling Developers

Jason Cooper

AnswerHub is one of the key tools we have to help move projects forward and create solutions.

Used weekly for 2+ years
Reviewed 2018-03-05
Review Source: Capterra

Finding solutions.

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AnswerHub

Developers Enabling Developers

Anonymous

Intuitive Q&A features. Super flexible in personnalisation. Support team with goodwill!

Used daily for 6-12 months
Reviewed 2018-03-20
Review Source: Capterra

- Great customer support. - Highly configurable (permissions, theme). - Easy to make changes in the code yourself once you get the hang of it. - Responsive to any screen format.

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AnswerHub

Developers Enabling Developers

Jeff Bischoff

Excellent knowledge base

Reviewed 2016-02-09
Review Source: GetApp

We are using the AnswerHub as a way of providing help to Associates and Agents online. The application makes generating articles very quick and easy. The immediate search function has proved very helpful.

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AnswerHub

Developers Enabling Developers

Tim Konopelky

Answerhub has provided an easy to use, feature enriched tool to help manage complimentary support

Reviewed 2016-02-16
Review Source: Capterra

Pros: Quick to implement, Easy to administer Feature rich Excellent Support which is very responsive ( when support is correctly or incorrectly perceived as "slow to respond" they still meet expectations and surpass other vendor support response times) Cons: Reporting is not as robust as it should be. Though other tools can provide this function, it would be good to improve on this as an out of the box solution that can meet customer analytic requirements. Documentation can be improved on In a fast paced changing environment, Answerhub has provided a tool that is intuitive, robust and requires minimum support. This allows for quick adoption, deployment, and savings in implementation costs. When support is required, the team is responsive, professional, customer oriented and show the highest caliber of any support team I have worked with.

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AnswerHub

Developers Enabling Developers

Anonymous

AnswerHub

Used daily for 2+ years
Reviewed 2018-03-08
Review Source: Capterra

Its easy to customize and easy to use. There are lots of modules, but we have not impelmented them.

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AnswerHub

Developers Enabling Developers

Pete Franco

Great knowledgebase and q&a solution

Reviewed 2016-01-12
Review Source: Capterra

Pros: -It was very easy to get up and going. The design was intuitive for the whole team to come up to speed on. -Publishing new and editing existing articles is very easy. -Gamification/recognition was good motivation for team members to engage with the platform. -Pricing was straightforward and our tier fits our company well. -Customer service team is very responsive. Cons: -The gamification could use some tweaking. It gave a little too much weight to Q&A versus submitting an article to the knowledgebase. That could have just been specific to our company though. -Notifications settings take some testing. *NOTE: We are only using the platform internally. I can't speak to how well it works for external use.

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AnswerHub

Developers Enabling Developers

Jeff Bischoff

AnswerHub allows us easy interaction with our Agents and Underwriters

Reviewed 2015-12-09
Review Source: Capterra

Using AnswerHub has allowed users to ask questions online and then we can have SME's provide timely answers/. The search feature means that we do not have to answer the same question multiple times. In addition, an answer can be expanded on and also provide links to more complete documentation. We have recently added a manual to AnswerHub and the response from our users has been very positive. However, the very best part of AnswerHub is their amazing Customer Service. Everyone we have dealt with has been professional, intelligent, patient and a joy to work with. Calls and emails are responded to very quickly. Just excellent customer service.

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AnswerHub

Developers Enabling Developers

Mark Gabriel

I liked the idea of the product and its pretty easy to get a use up and running.

Used weekly for 6-12 months
Reviewed 2018-03-15
Review Source: Capterra

Gave a good appreciation of whats possible with such a tool

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AnswerHub

Developers Enabling Developers

Anonymous

Internal Use ; Knowledge Base ; Hard to build a community

Used weekly for 1-2 years
Reviewed 2018-03-13
Review Source: Capterra

We are trying to put in place a knowledge base internally. This software enable us to do so and to optimize our way of interacting with it.

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AnswerHub

Developers Enabling Developers