AnswerHub Pricing, Features, Reviews & Comparison of Alternatives

AnswerHub

Developers Enabling Developers

4.13/5 (32 reviews)

AnswerHub overview

What is AnswerHub?

AnswerHub is a robust developer relations software that gives you everything you need to build, manage, and grow a thriving internal or external online community to share knowledge.

Users can capture, organize, and share knowledge in a variety of ways including questions and answers, ideas, and knowledge base articles. Built-in gamification helps to engage and identify topic experts to allow for easy question routing.

Advanced features like moderation, user management, access control, and role-based permissions give administrators everything they need to control the content, users, and access to the knowledge in their community.
answerhub.com

Pricing

Pricing options
Subscription
Free trial
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), Dutch, French and 7 other languages, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish
AnswerHub screenshot: AnswerHub CommunitiesAnswerHub screenshot: AnswerHub User ProfilesAnswerHub screenshot: AnswerHub Expert IdentificationAnswerHub screenshot: AnswerHub Questions and AnswersAnswerHub screenshot: AnswerHub GamificationAnswerHub screenshot: AnswerHub Email NotificationsAnswerHub screenshot: AnswerHub Question

AnswerHub reviews

Value for money
Features
Ease of use
Customer support
  4.0
  3.7
  4.1
  4.3
Sylwia Ganiec

Intuitive user interface with great features that enhance collaboration.

Used daily for 2+ years
Reviewed 2017-11-08
Review Source: Capterra

* Built a robust community where users could engage in Q&A and regularly contribute quality content. * Rewarded user contributions and encourage active participation with reputation points. * Delivered a valuable user experience through a wider range of functionality.

Pros
Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users. Expertise features improve recognition! "Ask an Experts" helps to ping experts, same time you can define your expertise manually but also automatically by system to become an expert for a specific topic.

Cons
Analytics functionality that it is built-in. It is not fully reliable. The product is still being continuously improved so there some features still missing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

One of the best off-the-shelf Q&A products in the market

Used daily for 2+ years
Reviewed 2018-03-28
Review Source: Capterra

AnswerHub made it extremely to set up the infrastructure for a Q&A community, and it was overall a great experience working with them. Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.

Pros
Easy to configure and customize for most Q&A needs. AnswerHub has very robust user and content management features out of the box (e.g. privileges, tagging, following questions, etc). The application can be easily extended through their API. Hosted and self-hosted options are priced competitively, and customer support is extremely responsive.

Cons
The built-in analytics are lacking and somewhat rudimentary. The question and answer moderation functionality could be improved, especially to enable more complex workflows. Finally, the API could be more stable and get more active development to support more use cases.

Response from DZone


Thank you for your kind review and constructive feedback! In our latest release our analytics within the admin panel have received a complete overhaul. The take a sneak peak at the new look, check out the photos on our Capterra profile. We've also made considerable strides on the functionality of our API and we hope that it helps improve ease of use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Andrew Stanton

This powers the developer community site for MSFT Visual Studio

Used daily for 1-2 years
Reviewed 2017-12-16
Review Source: Capterra

Pros
None. I've opened 2-3 dozen issues with microsoft about all the pains this software has.

Cons
With the implementation at MSFT's dev community site, navigation is poor. It doesnt have "my issues", it has "Items I Follow" which is as useful for managing support issues as facebook's "Top Stories" is with keeping up with friends and family (this means it is not very useful). Wasted visual space everywhere on the pages. I took a stab at making my own client UI, but the site is serving chunks of HTML to the the users when displaying issues instead of passing JSON. Horrid and difficult to navigate alignment of posts, comments to those posts, and solutions. You cant see a full and concise list anywhere. You get 5 (now 10) issues at at time displayed "card style". If you need to see other issues, you must click "See more" a bunch of times. This is a real pain when trying to keep up with 100+ open issues. The list cant be sorted. Results appear twice. Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake. There is no place to see posts i have reported or the results of the report. The whole idea of requiring a paying customer to garner votes to get a company to fix bugs they have just created is malarkey, and perhaps that makes AnswerHub a victim of just being the wrong tool for the job. This isn't about friendships, so we don't need a social site. It needs to be a competent issue and request tracker, and that it is not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

Minimize review

David Mohar

From users point of view, experience is great and solution is easy to use

Used daily for 1-2 years
Reviewed 2018-03-13
Review Source: Capterra

Pros
Intuitive for end-users and pretty simple to use. We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start.

Cons
Administration interface is totally different from the overall product look, some options are hard to locate or in places I wouldn't expect them. Some minor problems with search (queries don't always return what I'm looking for and I'm using exact words from the question). Can't override global notifications properties for all users but have to click through each one of them (I can do it for new users but not existing ones). Administrating privileges is quite complex and confusing at times until you figure out all the specifics (group-level, global, role permissions, ...). Can't get any logs out of cloud server except with help from AnswerHub - would be great if we could look at logs directly through administration (recent SSO problems). Minor bugs with shortcuts on Markdown editor which collide with shortcuts on our Slovenian keyboards. Advanced Analytics could be more user-friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Philip Joung

AH user for ~6 years. Product is well featured and easy-to-use for end users, moderators and admins.

Used weekly for 2+ years
Reviewed 2018-03-15
Review Source: Capterra

Offers a feature often requested by our employees and customers, and does it in a way that is intuitive, quick and useful. The pricing is also reasonable for what our company needs.

Pros
It offers a strong set of capabilities at a reasonable price, and the company is good about responding to and addressing issues and questions with the product itself. I appreciate the extensibility of AH, and am glad to see improvements come to the product over time. From an end-user perspective, it takes very little time to learn how to work with the system, and the gamification engine does help keep some users engaged. The Q&A style of discussion offered by AH is also often a very strong selling point, both for customer end users but even within our company itself.

Cons
The company's professional services has struggled to be as effective partner with us as we need, causing delays to much needed functionality. Part of the issue is what I see as growing pains for the company, trying to grow it's customer-base while attempting, and not always delivering on the responsiveness they used to have. The tool's current reporting and analytics is somewhat rudimentary, and although I hear they are working on improvements, I'm still waiting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

AnswerHub features

API
Access Control
Activity Dashboard
Automatic Notifications
Commenting
Customizable Branding
Permission Management
Search Functionality

Activity Tracking (141 other apps)
Chat (162 other apps)
Collaboration Tools (348 other apps)
Collaborative Workspace (223 other apps)
Document Management (199 other apps)
Document Storage (221 other apps)
Drag & Drop Interface (176 other apps)
File Management (142 other apps)
Projections (150 other apps)
Reporting & Statistics (139 other apps)
Third Party Integration (225 other apps)
Workflow Management (147 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for AnswerHub

Key features of AnswerHub

  • Control who can see what.
  • Question and answer format. Best answers rise to the top.
  • Reply to questions by email. Answers are added automatically
  • Follow topics and get updates.
  • Direct user to user messaging.
  • Advanced search allows you to search everything.
  • See # of questions, users, pageviews and more.
  • Reputation scoring, badges, and expert identification
  • Capture, comment, and upvote on ideas. Track their progress.
  • Advanced analytics view of pageviews and community activity.
  • Reputation scores and badges. Custom badges can be added.
  • Create, organize and share (and even wikify) articles.
  • Monitor community activity like average time to answer.
  • Option to segment content by team, vertical, topic.
View All Features

Benefits

Questions, answers, ideas, and knowledge base articles: Capture, organize, and share knowledge in a variety of formats that make it easy for your team, customers, or users to find and use.

Gamification and email notifications: Engage your community with reputation scores, badges, topic and user following, and email notifications.

Advanced moderation, role-based permissions, access control: Control every aspect of content, users, and access with advanced community management tools.

Plug-ins, theming, and API: Customize your AnswerHub community by extending its functionality or matching your company brand.