AnswerHub Pricing, Features, Reviews & Comparison of Alternatives

AnswerHub

Developers Enabling Developers

4.1/5 (31 reviews)

AnswerHub overview

AnswerHub is a robust developer relations software that gives you everything you need to build, manage, and grow a thriving internal or external online community to share knowledge.

Users can capture, organize, and share knowledge in a variety of ways including questions and answers, ideas, and knowledge base articles. Built-in gamification helps to engage and identify topic experts to allow for easy question routing.

Advanced features like moderation, user management, access control, and role-based permissions give administrators everything they need to control the content, users, and access to the knowledge in their community.

AnswerHub can also be customized to look and feel however you'd like with its built-in theming and plug-in engines. Rest API and SDK access give you all of the tools you need to build on your own, or let AnswerHub's professional services team help.
answerhub.com

Pricing

Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Dutch, French and 7 other languages, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish
AnswerHub screenshot: AnswerHub CommunitiesAnswerHub screenshot: AnswerHub User ProfilesAnswerHub screenshot: AnswerHub Expert IdentificationAnswerHub screenshot: AnswerHub Questions and AnswersAnswerHub screenshot: AnswerHub GamificationAnswerHub screenshot: AnswerHub Email NotificationsAnswerHub screenshot: AnswerHub Question

AnswerHub reviews

Value for money
Features
Ease of use
Customer support
  4.0
  3.7
  4.1
  4.3
Anonymous

One of the best off-the-shelf Q&A products in the market

Used daily for 2+ years
Reviewed 2018-03-28
Review Source: Capterra

AnswerHub made it extremely to set up the infrastructure for a Q&A community, and it was overall a great experience working with them. Looking to the future, I hope they can modernize some aspects of the platform, including analytics, moderation workflows, the templating language, and API.

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David Mohar

From users point of view, experience is great and solution is easy to use

Used daily for 1-2 years
Reviewed 2018-03-13
Review Source: Capterra

Intuitive for end-users and pretty simple to use. We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start.

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Philip Joung

AH user for ~6 years. Product is well featured and easy-to-use for end users, moderators and admins.

Used weekly for 2+ years
Reviewed 2018-03-15
Review Source: Capterra

Offers a feature often requested by our employees and customers, and does it in a way that is intuitive, quick and useful. The pricing is also reasonable for what our company needs.

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Sylwia Ganiec

Intuitive user interface with great features that enhance collaboration.

Used daily for 2+ years
Reviewed 2017-11-08
Review Source: Capterra

* Built a robust community where users could engage in Q&A and regularly contribute quality content. * Rewarded user contributions and encourage active participation with reputation points. * Delivered a valuable user experience through a wider range of functionality.

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Anonymous

Works fairly well. We've used it for 6+ years.

Used daily for 2+ years
Reviewed 2018-03-09
Review Source: Capterra

It helps our support organization be more productive - customers can get their own answers, and support can post answers here too.

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AnswerHub features

API
Access Control
Activity Dashboard
Automatic Notifications
Commenting
Communication Management
Customizable Branding
Permission Management
Search Functionality

Activity Tracking (114 other apps)
Chat (127 other apps)
Collaboration Tools (231 other apps)
Collaborative Workspace (162 other apps)
Document Management (114 other apps)
Document Storage (151 other apps)
Drag & Drop Interface (137 other apps)
File Management (110 other apps)
Projections (113 other apps)
SSL Security (116 other apps)
Third Party Integration (148 other apps)

Additional information for AnswerHub

Key features of AnswerHub

  • Control who can see what.
  • Question and answer format. Best answers rise to the top.
  • Reply to questions by email. Answers are added automatically
  • Follow topics and get updates.
  • Direct user to user messaging.
  • Advanced search allows you to search everything.
  • See # of questions, users, pageviews and more.
  • Reputation scoring, badges, and expert identification
  • Capture, comment, and upvote on ideas. Track their progress.
  • Advanced analytics view of pageviews and community activity.
  • Reputation scores and badges. Custom badges can be added.
  • Create, organize and share (and even wikify) articles.
  • Monitor community activity like average time to answer.
  • Option to segment content by team, vertical, topic.
View All Features

Benefits

Questions, answers, ideas, and knowledge base articles: Capture, organize, and share knowledge in a variety of formats that make it easy for your team, customers, or users to find and use.

Gamification and email notifications: Engage your community with reputation scores, badges, topic and user following, and email notifications.

Advanced moderation, role-based permissions, access control: Control every aspect of content, users, and access with advanced community management tools.

Plug-ins, theming, API, and SDK: Customize your AnswerHub community by extending its functionality or adding a new theme.