Great customer service, excellent price point, awesome functionality.
I have been waiting for something like this forever. My company does advanced Google ads managment and client onboarding is the most difficult facet of our business to scale. I was using formstack portals but it's a half baked product and causes as many problems at it solves. This application is user friendly, intuitive, and understands the necessity of supporting the incremental submission of information in a way both the user and the admin can monitor the progress of. It's also easy to use and very feature rich. You can build conditional logic and customize quite a bit.
It's not currently possible to bulk edit conditional logic so, for a very long form, you're setting logic manually. However, they've proven very receptive to feedback and have already made a significant number of updates in the short time I've been a customer.
Thanks a lot for your great feedback. The forms have been improved, I hope you like better this experience.
Likelihood to recommend: 10/10
Despite some online reviews I have watched in Youtube, I really believe in the product. I loved it so much that I want it to improve. It really has a lot of potential in my space...immigration application.
I loved the fact that I can have my clients go to the form, fill it up and log-off and log-in again to continue their update on the form. Something that my clients are struggling when I was using Google forms on onboarding.
When developing a form, it is a pain in B???? to move fields around. This really have to improve in light of transfer some of my Google forms to Clust.
thanks a lot for taking the time to share your experience with Clust.
(Side note: The form has been improved since your comment)
Likelihood to recommend: 8/10
We turned to Clust in hopes of creating forms that we could send out to our clients to shorten turnaround time. Unfortunately, being a law office, many of our forms are either wordy or require a lot of explanation to be able to understand what we need and why we need it. This is what's holding us back from giving a higher rating - if we can't use it, we can't recommend it.
The flexibility is good, and if you use short words or phrases when constructing your apps it would probably work well.
It's still awkward for our firm's use, because we use a lot of long words and the character count won't accommodate our needs.
Likelihood to recommend: 3/10
We're quite happy since using it and even our Clients too loving Clustdoc. But the mobile view can be improved.
The client on boarding is quite simple and easy. Plus they're providing the Digital Signature feature as well.
Nothing as such but the form UIUX is quite outdated and that of 70s with no good features like oembbed or partial save as available in Typeform or Paperform based UI and UX. Secondly they should also provide form to pdf and online doc creator as available with most of the competitors.
Likelihood to recommend: 9/10
A solution that will save you time and help you keep track of your customer records. You are looking for an efficient and secure 100% online document collection and file verification tool! Then this tool is for you.
- Lots of functionality to facilitate the management of your customers. - possibility to create online forms - creation of a customer portal with a personalized url or integration of the portal on your existing site - 100% online file tracking - Revival of late customers - automatic call back - Monitoring the progress of the collection of your files - Online signature (e-signature) - Document recognition (example: identity card) - Automatic transformation of documents transmitted by the client into PDF. - Monitoring the status of each document requested (approved or refused) - The customer has the possibility of following the evolution of his file online - Your teams have the possibility of collaborating with an external (legal for example) - Ability to accept online payments - Customize your Clust with your logo and your SMTP - And much more
Nothing yet but maybe the option of integrating the customer portal on a website requires some improvement (not in iframe mode) but the Clust teams have always surprised me with new features and I think this point will be probably improved.
Likelihood to recommend: 10/10
Discounts are also available when paid annually. Free 14 day trial available.