Clust Pricing, Features, Reviews & Comparison of Alternatives

Clust

Customer onboarding software for modern businesses

4.73/5 (51 reviews)

Clust overview

What is Clust?

Clustdoc is a document collection platform for businesses which offers tools for sharing documents, collaborating with partners, building forms, and storing files within the cloud to access from anywhere. Clustdoc aims to automate the document collection process for sales, financial services, contractors, consultants, and any other types of professional services that require the exchange of documents.

The Clustdoc platform can be used by professionals to share, approve, and collaborate on documents with clients and partners within a secure cloud space. Designed to eliminate the need for multiple applications, fax machines, scanners, printers, and paper, Clustdoc allows businesses to manage all of their paperwork online in one place, with tools for electronic signature capture and automatic document synchronization. Businesses can share documents with clients, such as contracts, proposals, invoices, and more, or request documents from them. When a professional needs to onboard a client or supplier, the submission is made through a secure & neatly-organized client portal.

Documents can also be collaborated on within the Clustdoc platform with collaboration features such as notes, version control, integrated messaging within the app, permissions management, and more. Clustdoc integrates with third party platforms including Dropbox and Google Drive to synchronize documents across storage platforms, and the API allows users to connect with other existing tools such as Zapier, Slack, CRM systems, and more.
clustdoc.com

Pricing

Starting from
€70/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, French, Portuguese
Clust screenshot: Send document requests to clients, partners, or collaborators and grant permissions for self service upload

Clust reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.3
  4.4
  4.7
Kasim Aslam

I can't believe it took this long!

Used daily for less than 6 months
Reviewed 2019-11-13
Review Source: Capterra

Great customer service, excellent price point, awesome functionality.

Pros
I have been waiting for something like this forever. My company does advanced Google ads managment and client onboarding is the most difficult facet of our business to scale. I was using formstack portals but it's a half baked product and causes as many problems at it solves. This application is user friendly, intuitive, and understands the necessity of supporting the incremental submission of information in a way both the user and the admin can monitor the progress of. It's also easy to use and very feature rich. You can build conditional logic and customize quite a bit.

Cons
It's not currently possible to bulk edit conditional logic so, for a very long form, you're setting logic manually. However, they've proven very receptive to feedback and have already made a significant number of updates in the short time I've been a customer.

Response from Clust Technologies


Dear Kasim,
Thanks a lot for your great feedback. The forms have been improved, I hope you like better this experience.
thanks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kirk Lim

Great product with lots of potentials

Used daily for less than 6 months
Reviewed 2019-11-06
Review Source: Capterra

Despite some online reviews I have watched in Youtube, I really believe in the product. I loved it so much that I want it to improve. It really has a lot of potential in my space...immigration application.

Pros
I loved the fact that I can have my clients go to the form, fill it up and log-off and log-in again to continue their update on the form. Something that my clients are struggling when I was using Google forms on onboarding.

Cons
When developing a form, it is a pain in B???? to move fields around. This really have to improve in light of transfer some of my Google forms to Clust.

Response from Clust Technologies


Hello Kirk,
thanks a lot for taking the time to share your experience with Clust.
(Side note: The form has been improved since your comment)
thank you

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mary Dinges

Great concept, still needs some fixes to make it workable for our practice

Used occasionally for less than 6 months
Reviewed 2019-11-06
Review Source: Capterra

We turned to Clust in hopes of creating forms that we could send out to our clients to shorten turnaround time. Unfortunately, being a law office, many of our forms are either wordy or require a lot of explanation to be able to understand what we need and why we need it. This is what's holding us back from giving a higher rating - if we can't use it, we can't recommend it.

Pros
The flexibility is good, and if you use short words or phrases when constructing your apps it would probably work well.

Cons
It's still awkward for our firm's use, because we use a lot of long words and the character count won't accommodate our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Sumeet Mahendra

The best solution we can have to manage our client Docs. Goodbye Google Drive & CFO Dropbox.

Used daily for less than 6 months
Reviewed 2020-06-22
Review Source: Capterra

We're quite happy since using it and even our Clients too loving Clustdoc. But the mobile view can be improved.

Pros
The client on boarding is quite simple and easy. Plus they're providing the Digital Signature feature as well.

Cons
Nothing as such but the form UIUX is quite outdated and that of 70s with no good features like oembbed or partial save as available in Typeform or Paperform based UI and UX. Secondly they should also provide form to pdf and online doc creator as available with most of the competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Noureddine Dhouimer

An innovative solution that will make it easier for you to collect documents from your clients

Used daily for 6-12 months
Reviewed 2020-07-20
Review Source: Capterra

A solution that will save you time and help you keep track of your customer records. You are looking for an efficient and secure 100% online document collection and file verification tool! Then this tool is for you.

Pros
- Lots of functionality to facilitate the management of your customers. - possibility to create online forms - creation of a customer portal with a personalized url or integration of the portal on your existing site - 100% online file tracking - Revival of late customers - automatic call back - Monitoring the progress of the collection of your files - Online signature (e-signature) - Document recognition (example: identity card) - Automatic transformation of documents transmitted by the client into PDF. - Monitoring the status of each document requested (approved or refused) - The customer has the possibility of following the evolution of his file online - Your teams have the possibility of collaborating with an external (legal for example) - Ability to accept online payments - Customize your Clust with your logo and your SMTP - And much more

Cons
Nothing yet but maybe the option of integrating the customer portal on a website requires some improvement (not in iframe mode) but the Clust teams have always surprised me with new features and I think this point will be probably improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Clust pricing

Starting from
€70/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Silver: €70/month

Gold: €100/month

Discounts are also available when paid annually. Free 14 day trial available.

Clust features

API
Access Control
Chat
Customizable Branding
Drag & Drop Interface
File Management
Permission Management
Search Functionality

Activity Dashboard (208 other apps)
Activity Tracking (148 other apps)
Automatic Notifications (192 other apps)
Collaboration Tools (370 other apps)
Collaborative Workspace (239 other apps)
Commenting (209 other apps)
Document Management (224 other apps)
Document Storage (240 other apps)
Projections (152 other apps)
Reporting & Statistics (156 other apps)
Third Party Integration (253 other apps)
Workflow Management (158 other apps)

Additional information for Clust

Key features of Clust

  • File sharing
  • Online application
  • File synchronization
  • Encryption
  • Multi-branch
  • Document archiving
  • File type conversion
  • Compliance tracking
  • Document capture
  • Automatic reminders
  • Client portal
  • Collaborative review
  • Custom forms
  • Customizable branding
  • Customizable templates
  • Document templates
  • Email integration
  • File management
  • File transfer
  • Forms management
  • Partner portal
  • Permission management
  • Project notes
  • Request routing
  • Search functionality
  • Document conversion
  • Drag & drop interface
  • Document distribution
  • API
  • Chat
  • Electronic signature capture
  • Email invitations & reminders
  • Archiving & retention
  • Revision management
  • Access control
  • Version control
  • Self service portal
View All Features

Benefits

Share, store, and collaborate on documents within the Clustdoc platform with workflows for requesting and approving documents such as contracts, proposals, invoices, and any other documents necessary for business.

Create process templates for workflows which can be shared amongst team members and customized when needed for clients.

Manage permissions within Clustdoc to ensure that only those who have been selected can view certain files. Give permissions to clients or partners by sending them a unique link to access documents.

Collaborate on document creation and versioning amongst team members or with clients or partners, with tools including version control, integrated messaging, invitations to collaborate, internal notes, and more.

Use the online form builder within the Clustdoc platform to create custom forms to gather information such as payment details, contact information, and more to aid with creating documents.