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Gist
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer communication solution
Table of Contents
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Gist - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Gist overview
What is Gist?
Gist is a customer communication platform that effortlessly combines the power of AI with a personal touch. With most queries auto-resolved, the team can focus on vital interactions. With Gist, users get efficient, top-notch service that benefits your business and customers.
Who uses Gist?
By industry, Gist reviewers are most commonly professionals in marketing and advertising (23%). The most frequent use case for Gist cited by reviewers is online help desk software (71% of reviewers).
What do users say about Gist pricing?
Most reviewers indicate that Gist delivers strong value for money, especially with its feature-rich platform and competitive pricing. Most users consider the chatbot affordable and effective, while some users report premium plans are costly and essential features require higher tiers.
Starting price
per month
Alternatives
with better value for money
Gist’s user interface
Gist pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.6
Ease of use
4.5
Customer support
4.7
Reviews sentiment
What do users say about Gist?
Reviewers indicate Gist offers a comprehensive suite combining live chat, email marketing, automation, and customer support, which they find valuable for streamlining communication and lead generation. They appreciate the frequent addition of new features, responsive support, and cost-effectiveness compared to competitors, noting it saves time and reduces the need for multiple tools.
Some say the platform’s abundance of features can make it overwhelming or difficult to navigate at first, and they mention occasional delays in support responses and feature rollouts. They report basic customization for forms and emails, and wish for improvements in CRM capabilities and advanced automation.
Select to learn more
Who uses Gist?
Based on 149 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Gist's key features
Most critical features, based on insights from Gist users:
All Gist features
Features rating:
Gist alternatives
Gist
Starting from
19
Per month
Connecteam
Starting from
29
Per month
Helpjuice
Starting from
120
Per month
TeamSupport
Starting from
45
Per month
Gist pricing
Pricing plans
Pricing details:
User opinions about Gist price and value
Value for money rating:
Of 27 reviews that provide robust commentary on Gist's price and value, 78% mention it in a positive light.
Most reviewers indicate that Gist offers good value for money, with many appreciating the wide range of features available at a competitive price. They find that Gist consolidates multiple applications into one platform, saving both time and money. Users think the chat bot is particularly affordable and effective. Reviewers appreciate the cost savings compared to competitors like Intercom and Hubspot, and some highlight the lifetime subscription as a great deal. However, some users report that the premium plans are expensive and that essential features are locked behind higher tiers. They also mention that the subscription model can lead to escalating costs over time.
, and
To see what individual users think of Gist's cost and value, check out the review excerpts below.
Josecar P.
Marketing Strategist
Gist integrations (10)
Top integrations
Gist customer support
What do users say about Gist customer support?
Customer support rating:
We analyzed 28 verified user reviews to identify positive and negative aspects of Gist customer support.
Widespread user sentiment highlights Gist's support team as highly responsive, helpful, and quick to address issues or questions.
A minority of users mention support can be slower at times or less available during certain hours, especially compared to larger competitors.
Support options
Training options
To see what individual users say about Gist's customer support, check out the review snippets below.
“More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help. When it comes to their own support, Gist give us very responsive support using their application.”
Mark S.
Co-founder
“The overall experience has been great so far and the Gist's customer support has been helpful and friendly every time we needed their assistance.”
Alden S.
CMO
“It's got a lot of documentation but not enough for some specific tasks and their support can take a few hours or more sometimes - it's a good response time for most, but I've been spoiled by Hubspot.”
Michael K.
Founder & CEO
Gist FAQs
Gist has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Gist?
Gist has the following typical customers:
Freelancers, Small Business
Q. What languages does Gist support?
Gist supports the following languages:
English
Q. Does Gist offer an API?
No, Gist does not have an API available.
Q. What level of support does Gist offer?
Gist offers the following support options:
24/7 (Live rep)
