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Mattermost

Open source workplace messaging for web, PCs & phones

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Mattermost Features

Features Summary

Functionality

4.2

/5

124

Total features

36

4 categories

Mattermost features

API
Access Controls/Permissions
Active Directory Integration
Alerts/Notifications
Audio Calls
Brainstorming
Chat/Messaging
Collaboration Tools

Common features of Collaboration software

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Assignment Management
Brainstorming

Price starts from

3.25

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.2

/5

124

Price starts from

3.25

Per month

learn more

Total Features

36

Unique features

  • Role-Based Permissions

  • Employee Photos

  • Content Management

  • Employee Database

Functionality

4.6

/5

21.3K

Price starts from

8

/user

Per month

visit website

Total Features

80

Features in Common

25

Unique features

  • Usage Tracking/Analytics

  • For Sales Teams/Organizations

  • Interaction Tracking

  • Full Text Search

Functionality

4.6

/5

12.4K

Price starts from

6

Per month

learn more

Total Features

69

Features in Common

18

Unique features

  • Address Book

  • Real Time Notifications

  • Email Templates

  • Appointment Management

Common Mattermost comparisons

Mattermost logo
Rocket.Chat logo
MattermostvsRocket.Chat
Mattermost logo
Slack logo
MattermostvsSlack
Mattermost logo
Brosix logo
MattermostvsBrosix
Mattermost logo
Pumble logo
MattermostvsPumble
Mattermost logo
Workplace from Meta logo
MattermostvsWorkplace from Meta

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Facilitate communication with your team

Reviewed 3 months ago

Mattermost helps us a lot in communicating with the team. We can communicate with different teams and different projects. The tool has become essential for a good performance of projects.

Pros

Communication with channels, private or public; Individual communication; Integration with other solutions: Gitlab, for example; Possibility of using plugins.

Cons

Some bugs in notifications sometimes make us miss messages; Plugins do not work in the mobile app;

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mattermost: Self-Hosted Superior Alternative To Slack

Reviewed 3 years ago

Mattermost allows us to quickly keep connected to our colleagues across the world. It allows people to form groups and chat easily to many different teams, all within the same desktop app, web app, or mobile app.

Pros

This software is very easy to install and supports a simple Docker install, which makes it easy to keep up to date and secure. There are multiple examples on installing and running Mattermost in different cloud hosting environments, and the user community is also very helpful. Running the software locally means you can keep a much better eye on its security and usage. Its user management and directory integration is superior to Slack's. The desktop and mobile clients are fast and easy to install/configure/maintain.

Cons

There's not much that I dislike about Mattermost. Its open source nature may put some people off, but paid support and enterprise licensing solve that issue immediately.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome colaboration tool

Reviewed 3 months ago

We use mattermost for team communication in presencial and remote job. We change from mail communication to chat communication

Pros

Main features for us: easy use, on site option, boards and channels and easy API

Cons

I would like Mattermost has better video and call options

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good collaborative tool

Reviewed a year ago

It is good collaborative tool as alternative to slack.

Pros

I like how easy is to use and allows different "rooms" for collaboration for teams. It is a great tool for fast daily communication.

Cons

Not much that I didn't like but I have been using for so long different products so habbit of using and switching to it was a tricky part. Maybe lack of 3ed party connection to tools.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A good alternative to Slack

Reviewed 3 months ago

We ended up looking for an alternative to Mattermost because of Slack's price-performance ratio and would switch again today.

Pros

Mattermost is constantly being developed and you can tell that it's going further. In addition, as a collaboration tool, it provides the most important information. No more and no less.

Cons

At the beginning (approx. 2018) it was still a bit unstable and some important features were still missing. This has gotten much better in 2022. Over the years, with many users, maintenance and upkeep should never be neglected. Otherwise it will be slow and have long loading times when changing channels etc. Plugins work, but not all are mature (e.g. Jitsi caused problems for us)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Application for Internal Messaging

Reviewed 3 years ago

Mattermost is fantastic for internal messaging for an office looking to communicate between departments discreetly. The web app is flawless, and the mobile app is useful with some glitches, i.e. force quitting, delayed responses. I would highly recommend Mattermost for those looking for an intuitive instant messaging software suited for professional use.

Pros

Mattermost is customizable and fairly simple to use. There’s essentially no learning curve as it has all the familiar landmarks of instant messaging. I love the ability to create customer emojis which my office lovingly partakes in. It allows us to work efficiently and quietly, while being able to communicate seamlessly between departments. The interface looks clean, and I can’t think of any glitches to date on the web application version.

Cons

I would like a better search feature, and perhaps the ability to search by person rather than just chronological. I use both the web app and the mobile app, and the mobile app can occasionally force quit and delays messages now and then.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Not enough functionality for us

Reviewed 18 days ago
Pros

Clean interface, you can use Boards in new versions and it was integrated in our GitLab-Docker-container. We liked that you can use integrations, but the "App Store" was kind of small. We only integrated our Nextcloud into Mattermost and used Mattermost for team collaboration and chat.

Cons

You couldn't do meetings with it. I was thinking that you could make calls and video meetings with Mattermost, but we had to use our Nextcloud for meetings... That's why we switched to MS Teams.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very useful platform

Reviewed 11 days ago

I really like it

Pros

I like the interface and how you are able to customize it

Cons

I think the search bar sometimes is not efficient

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Switched to Mattermost after using Slack extensively, but got sick of the 10000 message limit

Reviewed 5 years ago

A platform to discuss issues and feature ideas around our open source project, without cluttering up the threads on github. A great way to stay in touch with devs from all around the world.

Pros

That we can host it ourselves, for one. We used to use the free tier of slack, but quickly discovered that the message limit was causing issues when we needed to recall conversations had in the past. It's been relatively hassle-free in getting it set up, and the whole team love it! One or two of us (myself included) were inspired to brush up on some of our coding skills when we discovered it didn't...

Cons

Really, not a whole lot. Ideally I would like to be able to sign into multiple slack servers from the mobile app (though, the native app has really come along in leaps and bounds recently). The only thing I miss from the Slack days is a sidebar/widget that tells you the local times of the other users (handy when working with folk from overseas!), though we have recently developed our own slash command to return this information, it would be nice if it was built in to the server. I should probably feed this back to the devs.... ;)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very intuitive and solid software which is perfect for running a slack replacement on premise.

Reviewed 5 years ago

A super and ready to use Slack alternative.

Pros

* The replacement of slack * Mattermost has almost the same features as Slack * You can host and run your own instance on your own server (For companies which hate clouds) :) * You have a good overview of logs and you can see what goes around * The statistics gives a good point when a dev team is productive * You can easily create unlimited integrations which some internal stuff

Cons

* The lack of integrations (Slack is here over the top) * The incoming hook limitation of maximum content length is the hell (Mattermost don't inform the customer about a message which was higher above the hard coded message size limit) * UX in Slack is a little bit better (Slack is massively using websockets and eventstreams to fetch the actual team messages) -> You see always whats going on * A 'Unread' channel (like in slack) would be a pleasure ;) * A step by step guide for creating an integration would not bad for not advanced users

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful, robust and scalable.

Reviewed 3 months ago

Mattermost has earned the trust of my entire team, already successfully improving the workflow without complicated features, the playbook is robust. Mattermost integrates easily with GitHub, it is not complicated to manage incidents from this tool, it favors integrated coloring, it supports an automation system for workflow consolidation.

Pros

It is a tool that helps the collaboration between the whole team thanks to the numerous integrations that it provides us, specifically I like the robust playbook and the dashboard, this is significant for the strengthening of the workflow. In addition, we can have a very robust project development, we consider that in order to correctly execute daily tasks, it is necessary to implement this tool. Successful incident management with Mattermost is due to the number of intuitive features.

Cons

It is a tool with functions that improve the workflow without complicating us, it warns us with difficult features, this is the most pleasant.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great user acceptance and ease of use

Reviewed 4 years ago
Pros

The interface is pretty much self-explanatory. This is why the user acceptance is quite good. Customizing the interface is straight forward and can be done at user level. The open source cummunity around Mattermost is really nice and welcoming. Apps for every operating systems are available and easy to use once manually set up. Scalability was never a problem with 1000+ users.

Cons

Setting up integrations is more complex than with Slack, where integrations can be installed with one click in the backend. There is an app directory, but the apps need to be set up manually. Once set up, they just work. Incoming webhooks are the only exception; they work out of the box. Mobile perfomance is gradually getting better, but it's not yet up to Slack's par. The Windows-app is not yet ready for big scale rollouts via group policies.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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User friendly Software, like it.

Reviewed 4 years ago
Pros

I am using this software from last 1year and the experience is amazing. This software provides great features and it is so user friendly. You get used to it very soon and you will definitely like it. The channels, individual notifications and maintaining the history of messages and not losing them 2weeks upfront like other communcation channels differs it from other softwares. Chat options, the emojis all the perfect. The integrations with 3rd party tools is also so easy and smooth. We used this as major communication channel between offshore and onshore team and we have teamcity integrations for build success/failure messages. It integrated so well.

Cons

Personally i like it, i don't find any issue with this software. It is just few softwares more overrated and people prefer those. But believe me this one is if you get used to it will never let you switch to some other communication channel.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Communication for the masses

Reviewed 3 years ago

Mattermost is a great software to use with the virtual employee situation which allows the sharing of ideas, answers to customer facing issues, and the ability to communicate privately with leadership and/ or teammates. The chat is instantaneous, which allows for faster responses than emails.

Pros

Interactive media that allows instant communication with teammates and leadership, whether it was a question or just sharing of daily life. The ability to host channels that was based on teams, programs, and specified topics. All individuals were able to have private groups to chat with friends, co workers, or teams.

Cons

The scroll in chats often moved so very quickly that questions and responses were missed. Inability to customize responses such as color, fonts, etc.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mattermost is the every day reliable work mule that powers our team's direct communication needs.

Reviewed 5 years ago
Pros

It is an easy to use, open-source and free messenger, which can be setup either on-premises or hosted on a cloud platform, while also being docker friendly. Community extensions and plugins, as well as optional commercial enterprise-level support, provide infinite extensibility and flexibility options.

Cons

A few more service integrations, like audio/video conferencing, contacts/calendar sharing, attachments managing, better in-chat previews would be positive moves, although these features are getting improved version by version.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I don't know what I'd do without Mattermost

Reviewed 2 years ago

tool is great, and from this users perspective is a fine alternative to slack.

Pros

It's very easy to use, and as far as I can tell works alot like slack. I'm not sure if it has as many plug-in options but that's not something I'd use anyway. Great for team collaboration and general communication.

Cons

I get LONG LISTS of rooms and chats and there is no easy way to search for people aside fom doing a control-f. I can search within chats, but I think it needs to be easier to search FOR chats

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome.

Reviewed 5 years ago

Like I just said, full and easy auditing of the stack. The API is clean enough to pair with pretty much anything.

Pros

Can be installed on-premise and is open-source. I can secure and audit the software myself and I don't have to trust any external partners.

Cons

Right now I would say : backups. I have not found a good canonical documentation source about backups (and most importantly, how to restore them). It's nice to see Gitlab backing of the project, but I hate the fact that it's bundled together.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Hipchat Replacement for On-Prem Enterprise Chat

Reviewed 3 years ago

We are very heavy into enterprise chat. We are not allowed to use off-premise (i.e. cloud) hosted solutions for security reasons. When Atlassian decided to sell Hipchat to Slack, that put is in a bit of a bind as Hipchat was essential to our business communication process. With the implementation of Mattermost, I am actually finding that my staff prefer Mattermost to Hipchat.

Pros

I did an evaluation for a replacement for our Hipchat server as Atlassian is phasing out Hipchat for on-site chat. In doing a direct shootout between Mattermost and a competitor, I found Mattermost much easier to install and administer. Mattermost's team has been very responsive in the evaluation process. There are a large number of plugins available to connect other development tools to Mattermost. It's clear it's a product that is getting actively maintained, with new features and functionality coming nicely down the pipeline to the end users.

Cons

The Jira integration is currently not as fully-featured as Hipchat's was. That said, I believe that a better integration is coming down the pipeline. The default video chat/screen share plugin is Zoom. I would prefer having other options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use, easy to setup and easy to maintain.

Reviewed 5 years ago

Complete control on our data. We also finally centralized all our communication and standardized it. No more private message, group private message and all that mess. Lastly, we have couple of our product that are using incoming webhook to push important notifications.

Pros

easy to use S3 backend Good support of different databases Quite easy to configure for the different needs of a company I love the threaded reply, make it so much easier to follow multiple threads in the same channel. Mobile notifications are quite useful Mobile native app was quite welcomed, the previous one wasn't up to standard

Cons

some glitch in the mobile applications Weird marketing decisions on which feature goes in which package Can't see how many private channels are present (as the administrator of the server)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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communicate within the organization

Reviewed 2 years ago

overall it simplifies ma daily activities. and it seems it's useful for me.

Pros

i like that i can reach easily all employees and communicate with them. i like numerous of stickers and smiles and ability to make group chats.

Cons

it isn't easy to use. when i receive message sometimes i miss notifications. when i click pop up window it doesn't begin conversation, i have to find message in contact list. this is inconvenience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The bridge between face to face and email

Reviewed 3 years ago
Pros

When it's too much to send an email or you can't be bothered to get out of your chair, Mattermost is perfect. It allows all our staff to quickly chat about things without clogging up inboxes or having them on their phones. Groups and channels are great, especially for management needs.

Cons

The ability to preview non-image files would be nice, some files,​ have to be downloaded to be previewed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy way for communications

Reviewed a year ago

Overall Mattermost is very convenient for me. I have access from my android phone as well. so i can chat with colegues from anywhere. This is important for me.

Pros

Mattermost is easy to use. It helps me rapidly contact colegues, chat with them and so fix problems. i can easily share files. i use it daily. it simplifies my work a lot.

Cons

To be honest, i don't like user interface. it seems boring for me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great self-hosted alternative to Slack.

Reviewed 5 years ago
Pros

Matter most lets you own your own data. Self-host Mattermost means not letting a third-party control what actually matters in a chat open. The open dvevelopment model gives insight into the upcoming relase cycle, see if others have solved integration issues that you may be attempting, file bug reports and follow the progress in fixing or even contributing a fix back yourself.

Cons

Mattermost still has some rough edges regarding their mobile clients. The new native app is definitely better than the previous web-view one though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best alternative to Slack and best work messaging app on the market

Reviewed 5 years ago
Pros

There are not that many good options for team messaging apps. Hipchat or Microsoft Teams do not even come close in terms of either functionality or scalability from a slack. Hipchat,Yammer, Skype were from another generation. However slack is expensive, and they limit your search history, if you're using their free version. Mattermost has the exact same functionalities but its code base is totally open so it can be integrated with anything you can think of (even those legacy applications that Slack won't bother with).

Cons

Might take you an hour to deploy. and if you're not familiar with deploying applications you might have to read the instructions... But other than that. It's a 10/10.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Mattermost for connecting/supporting

Reviewed a year ago

It was good initiative for collaboration amongst various teams, it helped us resolve the tickets sooner with better precision and in the process educate everyone on the issue if they see similar issue in future

Pros

It was really helpful in connecting teams from L1 through L4 support on one platform where anyone can help resolve problem at hand. Really helped us reduce overall tickets getting escalated to the L2 through L4 teams

Cons

Don’t have option to share screen, send files/screenshots which are really helpful for resolving/understanding the issue