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Mattermost

4.4
(151)

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Open source workplace messaging for web, PCs & phones

(10)

Mattermost Pricing, Features, Reviews and Alternatives

Mattermost FAQs

Q. What type of pricing plans does Mattermost offer?

Mattermost has the following pricing plans:
Starting from: $10.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Mattermost?

Mattermost has the following typical customers:
Large Enterprises, Mid Size Business


Q. What languages does Mattermost support?

Mattermost supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish


Q. Does Mattermost support mobile devices?

Mattermost supports the following devices:
Android, iPad, iPhone


Q. Does Mattermost offer an API?

Yes, Mattermost has an API available for use.


Q. What other apps does Mattermost integrate with?

Mattermost integrates with the following applications:
GitHub, Jira, CircleCI, Zapier, Pivotal Tracker, Zoom, GitLab, OpsGenie, PagerDuty, Bitbucket, ServiceNow, Confluence, Zendesk Suite


Q. What level of support does Mattermost offer?

Mattermost offers the following support options:
Chat, FAQs/Forum, Phone Support, Email/Help Desk

Mattermost product overview

Price starts from

10

/user

Per month

What is Mattermost?

Mattermost is an open source workplace messaging system for web, PCs and phones which provides archiving, search and integration with hundreds of line-of-business applications. Incorporating 1-1 and group messaging, file sharing and custom emojis, as well as webhooks, slash commands and multi-language support, Mattermost aims to deliver a simple workplace messaging solution.

Key benefits of using Mattermost

  • Native apps for iOS, Android, Windows, Mac, and Linux for flexible access.
  • Facilitates 1-1 and group messaging.
  • Unlimited search history and integrations.
  • Offers multi-language translations.
  • Supports advanced security with multi-factor authentication and encrypted push notifications.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    FAQs/Forum
    Phone Support
    Email/Help Desk

    Training options

    Documentation

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    Why am I seeing this?

    Mattermost pricing information

    Value for money

    4.6

    /5

    151

    Starting from

    10

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Mattermost features

    Functionality

    4.2

    /5

    151

    Total features

    37

    14 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Alerts/Notifications
    Search/Filter
    Third Party Integrations
    Document Management
    File Sharing
    API

    Mattermost users reviews

    Overall Rating

    4.4

    /5

    151

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.39/10
    Rating distribution

    5

    4

    3

    2

    1

    79

    60

    11

    0

    1

    Pros
    What I like the most about this collaboration software is the simple and logical UI, which is not overloaded with lots of unnecessary features. It has all we need for successful communication.
    Cross-platform applications ready to use. Amazing open source community built around the product, friendly and helpful people.
    The software is easy to use, similar to the commercial app Slack. It provides good thread tracking and the interface is clean and easy to understand.
    Cons
    The incoming hook limitation of maximum content length is the hell (Mattermost don't inform the customer about a message which was higher above the hard coded message size limit).
    For its purpose, I have found nothing about the software that I can find to complain about.
    A bad user interface, a lot of bugs, sometime you need to restart it in order to make sure that everything works as expected.
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    Emily L.

    Director of Investor Relations

    Venture Capital & Private Equity, 11-50 employees

    Review source

    Overall Rating

    Not the best collaboration software

    Reviewed 2 years ago

    Transcript

    Emily L.: I'm Emily, Director of Investor Relations, and I give Mattermost a three out of five. For more...

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    Tim E.

    Publishing, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great user acceptance and ease of use

    Reviewed 6 years ago
    Pros

    The interface is pretty much self-explanatory. This is why the user acceptance is quite good. Customizing the interface is straight forward and can be done at user level. The open source cummunity around Mattermost is really nice and welcoming. Apps for every operating systems are available and easy to use once manually set up. Scalability was never a problem with 1000+ users.

    Cons

    Setting up integrations is more complex than with Slack, where integrations can be installed with one click in the backend. There is an app directory, but the apps need to be set up manually. Once set up, they just work. Incoming webhooks are the only exception; they work out of the box. Mobile perfomance is gradually getting better, but it's not yet up to Slack's par. The Windows-app is not yet ready for big scale rollouts via group policies.

    AR
    AvatarImg

    Verified reviewer

    Marketing and Advertising, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Make the Most of Mattermost

    Reviewed 5 years ago

    Between communications platforms, voice calls, emails, and texting, there are numerous ways to communicate with colleagues. My company decided to use Mattermost because it helps us avoid clogging up email when we have quick questions to ask or non-essential company-wide messages to send.

    Pros

    My company has over 200 employees ranging multiple departments (from editorial to strategy to support) and offices. Mattermost helps us stay connected in a quick and efficient way because we can easily connect and disconnect from channels according to our business or personal needs. For example, I am part of a group that connects members of my immediate editorial team and other groups that connect my larger team, my support resources, and strategy team members. It helps me stay organized in my communications, and it's much easier than using email or texting to communicate quickly with people on a daily basis.

    Cons

    Because my company is relatively large, we have dozens of channels on Mattermost. I sometimes find it difficult to find specific channels that I'm not already a part of, especially if I don't know the precise name of the channel or group. This sometimes ends up being a hindrance to what is typically quick and efficient communication. Nevertheless, I enjoy using Mattermost and would recommend it to other businesses.

    vl
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    valerian l.

    Accounting, 1,001-5,000 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Mid range product for internal comminications.

    Reviewed 4 months ago

    Overall Mattermost isn't a bad software. I use it every day. it saves my time and simplifies communications within the organization.

    Pros

    Mattermost is easy to use. The colors of the software is pleasant. i like that i can use android version ass well.

    Cons

    The software often freezes and requires restart. Sometimes pop-up notifications don't work properly and i miss some information.

    AR
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    Verified reviewer

    Information Technology and Services, 501-1,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    All we need for successful communication

    Reviewed a year ago
    Pros

    Easy to use and very user friendly UI. You can edit messages even after sending. Tag people whom you want the message to be seen in a channel. Easily accessible channels. It's a great open source application.

    Cons

    Screen sharing, calling and video conferencing option is not available which makes us dependent on other apps. Last seen online is not displayed which should be available.

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    Massimo S.

    Financial Services, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    A more secure slack

    Reviewed 5 years ago

    Mattermost got everyone on our team working together more. Made it way easier to track how a project is going and made it super easy to share files.

    Pros

    We use mattermost in our office, we work in a highly regulated industry and needed something that could offer more security while making sure we keep our files transferred among one another in our control.

    Cons

    Very minimal not too like. They are growing their emoji collection, but would like to see some more fun stuff in the program to insert some fun into the mundane work day.

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