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Mattermost Logo

Mattermost

Open source workplace messaging for web, PCs & phones

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Mattermost Pricing, Features, Reviews and Alternatives

Mattermost product overview

Price starts from

0

/user

What is Mattermost?

Mattermost is an open source workplace messaging system for web, PCs and phones which provides archiving, search and integration with hundreds of line-of-business applications. Incorporating 1-1 and group messaging, file sharing and custom emojis, as well as webhooks, slash commands and multi-language support, Mattermost aims to deliver a simple workplace messaging solution.

Key benefits of using Mattermost

  • Native apps for iOS, Android, Windows, Mac, and Linux for flexible access.
  • Facilitates 1-1 and group messaging.
  • Unlimited search history and integrations.
  • Offers multi-language translations.
  • Supports advanced security with multi-factor authentication and encrypted push notifications.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    FAQs/Forum
    Phone Support
    Email/Help Desk

    Training options

    Documentation

    Mattermost pricing information

    Value for money

    4.6

    /5

    123

    Starting from

    0

    /user

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Mattermost features

    Functionality

    4.2

    /5

    123

    Total features

    36

    4 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Document Management
    Alerts/Notifications
    Third Party Integrations
    Search/Filter
    File Sharing
    API

    Functionality contenders

    Mattermost users reviews

    Overall Rating

    4.4

    /5

    123

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.29/10
    Rating distribution

    5

    4

    3

    2

    1

    65

    47

    10

    0

    1

    Pros
    What I like the most about this collaboration software is the simple and logical UI, which is not overloaded with lots of unnecessary features. It has all we need for successful communication.
    Cross-platform applications ready to use. Amazing open source community built around the product, friendly and helpful people.
    The software is easy to use, similar to the commercial app Slack. It provides good thread tracking and the interface is clean and easy to understand.
    Cons
    The incoming hook limitation of maximum content length is the hell (Mattermost don't inform the customer about a message which was higher above the hard coded message size limit).
    For its purpose, I have found nothing about the software that I can find to complain about.
    A bad user interface, a lot of bugs, sometime you need to restart it in order to make sure that everything works as expected.
    Overall Rating

    Not the best collaboration software

    Reviewed 10 months ago

    Transcript

    Emily L.: I'm Emily, Director of Investor Relations, and I give Mattermost a three out of five. For more...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Facilitate communication with your team

    Reviewed 5 months ago

    Mattermost helps us a lot in communicating with the team. We can communicate with different teams and different projects. The tool has become essential for a good performance of projects.

    Pros

    Communication with channels, private or public; Individual communication; Integration with other solutions: Gitlab, for example; Possibility of using plugins.

    Cons

    Some bugs in notifications sometimes make us miss messages; Plugins do not work in the mobile app;

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Mattermost: Self-Hosted Superior Alternative To Slack

    Reviewed 3 years ago

    Mattermost allows us to quickly keep connected to our colleagues across the world. It allows people to form groups and chat easily to many different teams, all within the same desktop app, web app, or mobile app.

    Pros

    This software is very easy to install and supports a simple Docker install, which makes it easy to keep up to date and secure. There are multiple examples on installing and running Mattermost in different cloud hosting environments, and the user community is also very helpful. Running the software locally means you can keep a much better eye on its security and usage. Its user management and directory integration is superior to Slack's. The desktop and mobile clients are fast and easy to install/configure/maintain.

    Cons

    There's not much that I dislike about Mattermost. Its open source nature may put some people off, but paid support and enterprise licensing solve that issue immediately.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Mattermost user for more than 2 years -- here's my review

    Reviewed 7 months ago
    Pros

    1. If you like a free messaging tool for your team, Mattermost might be for you. It is like a knock-off version of Slack. 2. It has a mobile app that can be accessed both in PlayStore and AppStore. 3. I love its customized emoji functionality! You can also react to each reply so it is very desirable for me. 4. Even though it is free, your messages do not expire and be auto-deleted, unlike in Slack -- I love this feature.

    Cons

    1. Reply functionality is a bit of a hassle because your replies tend to be a little bit scattered, unlike in Slack where it is more neat and organized.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Awesome colaboration tool

    Reviewed 4 months ago

    We use mattermost for team communication in presencial and remote job. We change from mail communication to chat communication

    Pros

    Main features for us: easy use, on site option, boards and channels and easy API

    Cons

    I would like Mattermost has better video and call options

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Good collaborative tool

    Reviewed 2 years ago

    It is good collaborative tool as alternative to slack.

    Pros

    I like how easy is to use and allows different "rooms" for collaboration for teams. It is a great tool for fast daily communication.

    Cons

    Not much that I didn't like but I have been using for so long different products so habbit of using and switching to it was a tricky part. Maybe lack of 3ed party connection to tools.

    Mattermost FAQs and common questions

    Q. What type of pricing plans does Mattermost offer?

    Mattermost has the following pricing plans:
    Starting from: $0.00
    Pricing model: Free, Open Source
    Free Trial: Available


    Q. Who are the typical users of Mattermost?

    Mattermost has the following typical customers:
    Large Enterprises, Mid Size Business


    Q. What languages does Mattermost support?

    Mattermost supports the following languages:
    Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish


    Q. Does Mattermost support mobile devices?

    Mattermost supports the following devices:
    Android, iPad, iPhone


    Q. Does Mattermost offer an API?

    Yes, Mattermost has an API available for use.


    Q. What other apps does Mattermost integrate with?

    Mattermost integrates with the following applications:
    GitHub, Jira, CircleCI, Zapier, Pivotal Tracker, Zoom Meetings, GitLab, OpsGenie, PagerDuty, Bitbucket, ServiceNow, Confluence, Zendesk


    Q. What level of support does Mattermost offer?

    Mattermost offers the following support options:
    Chat, FAQs/Forum, Phone Support, Email/Help Desk

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