Mattermost Pricing, Features, Reviews & Alternatives

Mattermost

Open source workplace messaging for web, PCs & phones

4.44/5 (106 reviews)

Mattermost overview

What is Mattermost?

Mattermost is an open source workplace messaging system for web, PCs and phones which provides archiving, search and integration with hundreds of line-of-business applications. Incorporating 1-1 and group messaging, file sharing and custom emojis, as well as webhooks, slash commands and multi-language support, Mattermost aims to deliver a simple workplace messaging solution.

The Mattermost Enterprise Edition provides additional features, such as SSO (single sign on), advanced permissions and MFA (multifactor authentication), plus performance monitoring, compliance reporting and custom branding and enterprise search.
mattermost.com

Pricing

Starting from
$3.25/month
Pricing options
Free
Free trial
Open source
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

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Mattermost screenshot: Custom emojisMattermost: The enterprise messaging workspaceMattermost screenshot: 1-1 and group messagingMattermost screenshot: Threaded conversationsMattermost screenshot: File sharingMattermost screenshot: Multi-language supportMattermost screenshot: Slash commands
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Mattermost user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.4
  4.3
Tim E.

Great user acceptance and ease of use

Used daily for 1-2 years
Reviewed 2018-01-09
Review Source: Capterra

Pros
The interface is pretty much self-explanatory. This is why the user acceptance is quite good. Customizing the interface is straight forward and can be done at user level. The open source cummunity around Mattermost is really nice and welcoming. Apps for every operating systems are available and easy to use once manually set up. Scalability was never a problem with 1000+ users.

Cons
Setting up integrations is more complex than with Slack, where integrations can be installed with one click in the backend. There is an app directory, but the apps need to be set up manually. Once set up, they just work. Incoming webhooks are the only exception; they work out of the box. Mobile perfomance is gradually getting better, but it's not yet up to Slack's par. The Windows-app is not yet ready for big scale rollouts via group policies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Mattermost: Self-Hosted Superior Alternative To Slack

Used daily for 2+ years
Reviewed 2019-12-05
Review Source: Capterra

Mattermost allows us to quickly keep connected to our colleagues across the world. It allows people to form groups and chat easily to many different teams, all within the same desktop app, web app, or mobile app.

Pros
This software is very easy to install and supports a simple Docker install, which makes it easy to keep up to date and secure. There are multiple examples on installing and running Mattermost in different cloud hosting environments, and the user community is also very helpful. Running the software locally means you can keep a much better eye on its security and usage. Its user management and directory integration is superior to Slack's. The desktop and mobile clients are fast and easy to install/configure/maintain.

Cons
There's not much that I dislike about Mattermost. Its open source nature may put some people off, but paid support and enterprise licensing solve that issue immediately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jon C.

Almost really good.

Used daily for 1-2 years
Reviewed 2017-12-19
Review Source: Capterra

Slack with AD integration at half the cost. But I still wish I could afford Slack.

Pros
Slack integrations just work on Mattermost. The theme choices are very nice. The ability to host my own on-premises server is very nice. Technical support staff is very knowledgeable and competent. I'm not made to feel like an idiot if there is some specialized knowledge that I don't have.

Cons
The Android client is extremely buggy and fairly slow still. Selecting a push notice to open Mattermost to view and respond in the thread does not always open the right thread and is always slow (even on LAN, with the latest gen of Android phone!)). The client MUST be snappy and it just.. isn't. The Windows client becomes slower and slower the longer you have it open, so it must be restarted every day or two. It's a little buggy; sometimes new messages make your view scroll up instead of down. But it works well enough most of the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Ana V.

Good collaborative tool

Used weekly for 6-12 months
Reviewed 2021-02-10
Review Source: Capterra

It is good collaborative tool as alternative to slack.

Pros
I like how easy is to use and allows different "rooms" for collaboration for teams. It is a great tool for fast daily communication.

Cons
Not much that I didn't like but I have been using for so long different products so habbit of using and switching to it was a tricky part. Maybe lack of 3ed party connection to tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Sergio O.

Best alternative to SLACK

Used daily for less than 6 months
Reviewed 2020-05-27
Review Source: Capterra

I really liked the platform. My team found it easy to learn how to use it. Now we are replacing email communications with Mattermost.

Pros
It's free, it's open source, it has very easy to follow documentation. It's safe and secure. It works smooth.

Cons
It could have sub-channels and addittional options to configure. Could give native option for audio sending.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mattermost pricing

Starting from
$3.25/month
Pricing options
Free
Free trial
Open source
Subscription
View Pricing Plans

Team edition: $0 free forever
Enterprise E10: $3.25 user/month billed annually
Enterprise E20: Custom pricing

Mattermost features

API
Access Controls/Permissions
Alerts/Notifications
Communication Management
Content Management
Customizable Branding
Document Management
File Sharing
Mobile Access
Search/Filter
Task Management
Third Party Integrations
Version Control

Activity Dashboard (286 other apps)
Collaboration Tools (644 other apps)
Commenting/Notes (276 other apps)
Data Import/Export (271 other apps)
Document Storage (353 other apps)
Drag & Drop (300 other apps)
Workflow Management (275 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Mattermost

Key features of Mattermost

  • Push Notifications
  • Native apps for iOS, Android, Windows, Mac, Linux
  • Unlimited search history
  • Advanced access control policy
  • Multi-node database deployment support
  • Open source & private cloud-ready
  • Custom emojis
  • Webhooks & commands
  • Slash commands
  • Plug-in framework
  • Enterprise scale
  • SAML-based SSO
  • Compliance reporting
  • Active directory
  • Encrypted push notifications
  • Communication management
  • Compliance support
  • Custom branding
  • Discussion threads
  • File sharing
  • 1-1 & group messaging
  • Multi-language translations
  • Permission management
  • Search functionality
  • AD/LDAP single-sign-on
  • Unlimited integrations
  • Multi-factor authentication
  • Authentication & security
  • Chat
  • Role-based permissions
  • Audio/video conferencing
  • Performance monitoring
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Benefits

Native apps for iOS, Android, Windows, Mac, and Linux for flexible access.
Facilitates 1-1 and group messaging.
Unlimited search history and integrations.
Offers multi-language translations.
Supports advanced security with multi-factor authentication and encrypted push notifications.