OnScreen Guidance - 2026 Pricing, Features, Reviews & Alternatives

OnScreen Guidance by Confirm (formerly Learning Pool)

The best time to help someone use software is while they're using it.

OnScreen Guidance, part of Confirm, is a digital adoption platform (DAP) that puts step-by-step support inside the web-based tools your teams rely on, so employees can find their way through any workflow without stopping to search for answers.

Rolling out a new system is one thing. Getting people to use it confidently, follow the right process, and adapt when things change is another.

- Show, don't tell: Walk employees through tasks on screen with interactive walkthroughs, whether it's a quick tour of a new tool or a multi-step process like data entry.

- Add context where it's needed: Place smart tooltips on individual fields and screen elements, with images, GIFs, and links that explain what to do in the moment.

- Capture processes once: Record actions on screen and use AI-powered automation to generate written process manuals, ready to export as PDFs for compliance audits.

- Speak your employees' language: Use AI translation to deliver guidance in 14+ languages across regions and markets.

- Launch without the IT backlog: Deploy through the cloud or as a browser extension that sits on top of existing web-based applications, with no installation or engineering work required.

- Retire the manual: Give L&D, HR, business process, and project teams one place to create and maintain guidance, instead of relying on static documents and repeated one-on-one support.

Whether you're onboarding new hires, launching a new system, or changing how a process works, OnScreen Guidance helps people keep moving.

Because the goal isn't just getting people into the software. It's helping them do great work once they're there.