OpenKM Pricing, Features, Reviews & Alternatives

OpenKM

Document and enterprise content management solution.

4.69/5 (16 reviews)

OpenKM overview

What is OpenKM?

OpenKM is a document management solution available on-premise or on the cloud, which helps businesses manage documents by capturing, processing and securing data from various digital sources. It lets enterprises edit and share documents with team members, ensuring collaboration in the organization.

Key features of OpenKM include version control, records management, information governance, electronic signature capture, content lifecycle management, and mobile access. The solution allows businesses to import multiple types of data from emails, including text, media/document attachments, and HTML. Plus, the multi-lingual application enables the extraction of text from paper documents including grayscale, color or binary images.

OpenKM helps capture digital signatures, generate invoices in XML format, and upload documents by setting metadata values to distribute information across teams for solving problems and facilitating decision making. The dashboard allows managers to get an overview of changes made in documents and control user access to ensure compliance. Integration with various third-party applications, including MS Office, .NET, PHP, cognitive form systems, Abby Flexicapture, and more lets users manage as well as maintain official documents and automate workflows.
www.openkm.com

Pricing

Starting from
$4000
Pricing options
One time license
Free trial
Value for money
View Pricing Plans

Devices

Business size

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M
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OpenKM screenshot: OpenKM contextual menu and desktop screenshotOpenKM - Document Management SystemOpenKM screenshot: OpenKM full text and advanced search screenshotOpenKM screenshot: OpenKM granular security management screenshotOpenKM screenshot: OpenKM DICOM viewer screenshotOpenKM screenshot: OpenKM version control screenshotOpenKM QR CAD Application.OpenKM 2OpenKM Word Document EditOpenKM Version CompareOpenKM | assists users to comply with the HIPAA USA Law regulations.

OpenKM user reviews

Excellent
11

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.2
  4.2
Anonymous

Fantastic DMS solution

Used daily for 2+ years
Reviewed 2019-11-24
Review Source: Capterra

Great solution with all fully integrated components of DMS core, workflow, reporting, OCR, etc.

Pros
Very cost-effective yet with enterprise-class features and functionalities.

Cons
Hope to see mobile app's built-in file previewer soon.

Response from OpenKM


Hello dear customer,

We, at OpenKM, appreciate your highly positive feedback. Our team has primarily been working on Version 7 recently, now that it is live we will be looking to continue improving in other areas, and have noted that the previewer for the mobile app is a highly sought function for its users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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JOSE MIGUEL S.

Digital Document Management Done Right!

Used daily for 2+ years
Reviewed 2019-12-02
Review Source: Capterra

Digital Document Management can be implemented to a very wide range of verticals, but to be precise and in my experience, you can achieve: - Procurement documents - HR Documents - Medical Images - Legal Contracts - Service Contracts

Pros
The most valuable advantage of OpenKM is its API. It is so easy to connect OpenKM to other systems (this is the most common scenario for Document Management). Using Rest services, OpenKM can connect to your ERP, CRM or even your BPM of choise, you name it.

Cons
Its UI is a little dated, but version 7 will come with a big overhaul in this regard! So, stay tuned.

Response from OpenKM


We at OpenKM, appreciate your highly positive feedback. We are very excited by the opportunities and advancements possible with Version 7, and hope to be able to show the improvements to the UI soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ben R.

OpenKM Experience

Used daily for 6-12 months
Reviewed 2019-11-27
Review Source: Capterra

Pros
Overall functionality. Open Source. Feature rich.

Cons
The application was written with discrepancies such as: • The Copy and Move command behave differently as it relates to inheriting permission in the target folder. The Move command should work like copy with the option to clone security. • Email: When sending an email from the Write Email icon, the emails get saved in the Email section below Taxonomy. However, when emails are sent via Send link or Send document attachment or Notification, they are not saved in the email folder. All emails and notifications should be saved in the email section. • Stamping: Text stamps do not have the option to choose a page or page range, but Image stamps do. All stamps should have the option to apply to a specific page or range. • Stamping: All stamps - be able to set the default page number when creating the stamp. When sending an email, it would be nice to be able to type ahead to get to the name or at least to have the ability to enter the first initial, to quickly move to the name desired. Write mail Icon to default the “Reply to” to the sender. When clicking on a link in an email, to be able to configure which browser it should go to either on a system level or per user, not for OpenKM to open the document in the default browser. This is because many use Chrome as their default browser but OpenKM works best with Firefox. So, even if the default browser is Chrome, there should be a setting to open document links in a specified browser.

Response from OpenKM


We at OpenKM appreciate your feedback. Our team is currently performing a significant user interface overhaul as part of the version 7 update, and we have sent your UI requests to our technical staff so they may be reviewed for inclusion in the new interface. We will be providing many improvements soon, and hope to see your desired changes among them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Michael J.

Good for building a searchable PDF database

Used daily for 1-2 years
Reviewed 2019-11-25
Review Source: Capterra

We use the software to maintain bills received from our facilities over 2 states. We have to keep everything for at least 2 years before compacting and archiving with the ability to pull up documents on the fly. We currently have roughly 200,000 PDFs in OpenKM and the only lag comes from Adobe. We are running it on an in-house VM with very little resource usage and have had almost no problems.

Pros
Drag and drop from file explorer is a huge plus for our non-tech savvy users. Adding a tag to each PDF for future recall is good if you don't want to OCR everything. Up time is excellent. Over the last ~2 years, we have gone down maybe twice, and neither time was for more than an hour. Very dependable.

Cons
The interface is a bit outdated. OCR is a bit hit or miss. Help files could be better. There are a few features that I had trouble getting more info on. User access can be a pain to set up, especially retroactively.

Response from OpenKM


Hello dear customer,

We, at OpenKM, appreciate your overall positive feedback. We had a technical concern preventing us from updating our UI, which has been addressed with Version 7. Interface improvements are now on our development schedule.

We are also currently revising our documentation for the new version, and it will see improvements shortly as well. The OCR and User Authentication both require some experience to use to their full potential, such as setting user permissions through the database, which will be much faster for some changes.

There are also alternate options, the OCR engine used is pluggable if an alternative would be preferred, and OpenKM Professional can be set up to use Active Directory or LDAP for authentication. If you would like any additional information, please contact us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Allen G.

OpenKM Two year review

Used daily for 2+ years
Reviewed 2019-11-29
Review Source: Capterra

We have solved our NYS and HIPAA regulatory requirements for governance of our documents.

Pros
It has all the features that a company needs to satisfy requirements for documentation management.

Cons
It requires a basic training session before any user can get started. We about one hour to get them started, then a follow-up later.

Response from OpenKM


We at OpenKM, appreciate your overall positive feedback. We believe that OpenKM gives you a whole array of useful features that can improve its usability and help your company process workflows.

We agree that basic training is necessary to learn how to use OKM and get the most benefits of our application.

We believe it might be beneficial for your team to attend one of our free webinars that take place once a month. The next one in English is on 12/17/19 at 1:00 pm EST. If you want to register, please do so by using the following link

https://register.gotowebinar.com/rt/5090586405572191756

During the webinar, your team can post questions that, if the time allows, will be answered right away, or we will be addressed afterward via direct email.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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OpenKM pricing

Starting from
$4000
Pricing options
One time license
Free trial
View Pricing Plans

Contact OpenKM for pricing details.

OpenKM Community version is free to download and use. This version is not supported.
OpenKM Cloud is an annual subscription starting at 1,000
OpenKM professional on-premise version is a one-time payment license starting at 6,000. It includes ten users. Additional users could affect pricing. First-year support is included and is optional after the first year

Discount is offered to non-profit and edu organizations

OpenKM features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Collaboration Tools
Content Management
Document Management
Document Storage
Drag & Drop
File Sharing
Mobile Access
Search/Filter
Task Management
Version Control
Workflow Management

Commenting / Notes (264 other apps)
Communication Management (284 other apps)
Customizable Branding (259 other apps)
Data Import/Export (258 other apps)
Third Party Integrations (344 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for OpenKM

Key features of OpenKM

  • Access Controls/Permissions
  • Content Lifecycle Management
  • Digital Asset Management
  • Electronic Signature
  • Information Governance
  • Optical Character Recognition
  • Search
View All Features

Benefits

Automatically capture vital information and catalog scanned documents with OpenKM’s OCR.

Share information and collaborate through shared folders, threaded discussions, and e-mail with OpenKM.

Grant and control access to documentation, including what actions are available to perform, on a per-document basis with OpenKM Security.

Automate business processes and workflows, saving time and improving efficiency, with OpenKM.

Keep a full audit trail of all business and document management processes with OpenKM’s Activity Log.