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OpenKM

Document and enterprise content management solution.

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OpenKM Pricing, Features, Reviews and Alternatives

OpenKM product overview

What is OpenKM?

OpenKM is a document management solution available on-premise or on the cloud, which helps businesses manage documents by capturing, processing and securing data from various digital sources. It lets enterprises edit and share documents with team members, ensuring collaboration in the organization.

Key benefits of using OpenKM

Automatically capture vital information and catalog scanned documents with OpenKM’s OCR.

Share information and collaborate through shared folders, threaded discussions, and e-mail with OpenKM.

Grant and control access to documentation, including what actions are available to perform, on a per-document basis with OpenKM Security.

Automate business processes and workflows, saving time and improving efficiency, with OpenKM.

Keep a full audit trail of all business and document management processes with OpenKM’s Activity Log.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Knowledge Base

Training options

Videos
In Person
Live Online
Webinars
Documentation

OpenKM pricing information

Value for money

4.6

/5

16

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

OpenKM features

Functionality

4.4

/5

16

Total features

71

5 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Document Management
Alerts/Notifications
Third Party Integrations
Search/Filter
Document Storage
File Sharing

Functionality contenders

OpenKM users reviews

Overall Rating

4.7

/5

16

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.2/10
Rating distribution

5

4

3

2

1

11

5

0

0

0

Pros
OpenKM is a great software for document filing and search. Also it is excellently suited as backend-service for own applications or the integration in third-party applications.

SP

Sascha P.

We have had a good experience, the software fulfills its purpose even with plenty of features, just with a couple of customer service problems. We feel comfortable with the application.

SA

Santiago A.

Very useful software for document management, many useful features for end users like me.

SQ

Santiago Q.

Cons
There are a few features that I had trouble getting more info on. User access can be a pain to set up, especially retroactively.

MJ

Michael J.

Page layout is a bit confusing this makes it difficult for users to access.

KF

Kellson F.

The interface is a bit outdated. OCR is a bit hit or miss.

MJ

Michael J.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic DMS solution

Reviewed 3 years ago

Great solution with all fully integrated components of DMS core, workflow, reporting, OCR, etc.

Pros

Very cost-effective yet with enterprise-class features and functionalities.

Cons

Hope to see mobile app's built-in file previewer soon.

Vendor response

Hello dear customer, We, at OpenKM, appreciate your highly positive feedback. Our team has primarily been working on Version 7 recently, now that it is live we will be looking to continue improving in other areas, and have noted that the previewer for the mobile app is a highly sought function for its users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Digital Document Management Done Right!

Reviewed 3 years ago

Digital Document Management can be implemented to a very wide range of verticals, but to be precise and in my experience, you can achieve: - Procurement documents - HR Documents - Medical Images - Legal Contracts - Service Contracts

Pros

The most valuable advantage of OpenKM is its API. It is so easy to connect OpenKM to other systems (this is the most common scenario for Document Management). Using Rest services, OpenKM can connect to your ERP, CRM or even your BPM of choise, you name it.

Cons

Its UI is a little dated, but version 7 will come with a big overhaul in this regard! So, stay tuned.

Vendor response

We at OpenKM, appreciate your highly positive feedback. We are very excited by the opportunities and advancements possible with Version 7, and hope to be able to show the improvements to the UI soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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OpenKM Experience

Reviewed 3 years ago
Pros

Overall functionality. Open Source. Feature rich.

Cons

The application was written with discrepancies such as: • The Copy and Move command behave differently as it relates to inheriting permission in the target folder. The Move command should work like copy with the option to clone security. • Email: When sending an email from the Write Email icon, the emails get saved in the Email section below Taxonomy. However, when emails are sent via Send link or...

Vendor response

We at OpenKM appreciate your feedback. Our team is currently performing a significant user interface overhaul as part of the version 7 update, and we have sent your UI requests to our technical staff so they may be reviewed for inclusion in the new interface. We will be providing many improvements soon, and hope to see your desired changes among them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good for building a searchable PDF database

Reviewed 3 years ago

We use the software to maintain bills received from our facilities over 2 states. We have to keep everything for at least 2 years before compacting and archiving with the ability to pull up documents on the fly. We currently have roughly 200,000 PDFs in OpenKM and the only lag comes from Adobe. We are running it on an in-house VM with very little resource usage and have had almost no problems.

Pros

Drag and drop from file explorer is a huge plus for our non-tech savvy users. Adding a tag to each PDF for future recall is good if you don't want to OCR everything. Up time is excellent. Over the last ~2 years, we have gone down maybe twice, and neither time was for more than an hour. Very dependable.

Cons

The interface is a bit outdated. OCR is a bit hit or miss. Help files could be better. There are a few features that I had trouble getting more info on. User access can be a pain to set up, especially retroactively.

Vendor response

Hello dear customer, We, at OpenKM, appreciate your overall positive feedback. We had a technical concern preventing us from updating our UI, which has been addressed with Version 7. Interface improvements are now on our development schedule. We are also currently revising our documentation for the new version, and it will see improvements shortly as well. The OCR and User Authentication both...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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OpenKM Two year review

Reviewed 3 years ago

We have solved our NYS and HIPAA regulatory requirements for governance of our documents.

Pros

It has all the features that a company needs to satisfy requirements for documentation management.

Cons

It requires a basic training session before any user can get started. We about one hour to get them started, then a follow-up later.

Vendor response

We at OpenKM, appreciate your overall positive feedback. We believe that OpenKM gives you a whole array of useful features that can improve its usability and help your company process workflows. We agree that basic training is necessary to learn how to use OKM and get the most benefits of our application. We believe it might be beneficial for your team to attend one of our free webinars that take place once a month. The next one in English is on 12/17/19 at 1:00 pm EST. If you want to register, please do so by using the following link https://register.gotowebinar.com/rt/5090586405572191756 During the webinar, your team can post questions that, if the time allows, will be answered right away, or we will be addressed afterward via direct email.

OpenKM FAQs and common questions

Q. What type of pricing plans does OpenKM offer?

OpenKM has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of OpenKM?

OpenKM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does OpenKM support?

OpenKM supports the following languages:
Arabic, Chinese (Simplified), English, German, Greek, Indonesian, Italian, Portuguese, Spanish, Thai, Dutch, French, Hungarian, Malay, Romanian, Serbian (Latin), Finnish, Turkish, Bulgarian, Catalan, Danish, Galician, Japanese, Korean, Norwegian (Bokmal), Polish, Latvian, Lithuanian, Russian, Slovak, Swedish, Vietnamese


Q. Does OpenKM support mobile devices?

OpenKM supports the following devices:
Android


Q. Does OpenKM offer an API?

Yes, OpenKM has an API available for use.


Q. What other apps does OpenKM integrate with?

OpenKM integrates with the following applications:
Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Microsoft Excel


Q. What level of support does OpenKM offer?

OpenKM offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base

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