A very nice and helpful part is the fact, that the same structure can then be used for reporting and monitoring during the implementation phase.
It connects all the different elements of a strategy in a very meaningful way, helping to create a full Picture of your company's direction - this can also help for communication.
Feedback from management and all staff very positive. The support in development and setting is really good.
Navigating all the different sections can get you lost. It is not (and not meant to be) a tool for KPI reporting (it doesn't calculate and thus doesn't support drill-downs and formulas).
The software has so much to offer that it becomes difficult to do the simple things without extensive knowledge of the software.
Limited features on Internet Explorer. No active directory authentication.