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Table of Contents
Top Rated Instant Messaging & Chat Software with @mentions in 2025
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2025
@mentions improve communication by notifying specific individuals or groups about relevant messages. They help prioritize important information, ensure timely responses, and reduce message overload in busy channels. Our reviewers in instant messaging & chat software rated this feature as highly important.
3 Best Instant Messaging & Chat Software with @mentions
- Slack
- Google Workspace
- Microsoft Teams
See other top Instant Messaging & Chat products with @mentions
How we picked the 3 top rated products
We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the instant messaging & chat software category. They also needed to have sufficient reviews about @mentions, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for @mentions based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.
Top featured products
Slack
per month
Staffbase
per month
Connecteam
per month
Details for the 3 best products
Slack
User insights about the @mentions feature
Reviewers indicate that Slack's @mentions feature is highly valuable for ensuring messages reach the intended recipients, particularly in large teams and numerous channels. They find it easy to tag colleagues, which helps increase visibility and prioritize important communications. Users report that @mentions are effective for alerting team members and prompting quick responses. They appreciate the notifications on both desktop and mobile, which aid in efficient team collaboration. Some users mention occasional issues with notifications not being received, but overall, they find the feature reliable and essential for maintaining organized communication.
Samuel Kharpatin
Consultant
Instant Messaging & Chat key features coverage
Slack offers 5 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:
Pros and cons based on 23,801 verified reviews
72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 23,801 reviews and identified the topics where users expressed positive and negative sentiment.
Pros:
Effective remote communication
Efficient colleague communication
Enhanced team collaboration
Streamlined project management
Extensive integration options
Cons:
High resource consumption
Inconsistent notifications
Confusing thread management
Slack's pricing drawbacks
Messaging limitations
Pricing
Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available
Prices may vary depending on the number of users and features.
User insights about the @mentions feature
Reviewers appreciate the @mentions feature in Google Workspace for its efficiency in addressing specific individuals within team workspaces. They find it helpful for ensuring important messages are not missed, especially in a remote work environment with large teams. Users report that @mentions facilitate quicker communication and prioritization of tasks. They also value its integration in various Google Workspace tools like Docs and Chat, which enhances collaboration. Some users note that they prefer direct messages for certain communications, but overall, they find @mentions useful for streamlining interactions.
Guilherme Lori Furlan
CEO
Instant Messaging & Chat key features coverage
Google Workspace offers 6 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:
Pros and cons based on 17,135 verified reviews
75% of users rated Google Workspace 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 17,135 reviews and identified the topics where users expressed positive and negative sentiment.
Pros:
Effective remote teamwork
Enhanced workflow efficiency
Accessible cloud storage
Seamless document sharing
Seamless app integration
Cons:
Dependence on internet
Inconsistent customer support
High costs and limitations
Complex account management
Challenging file management
Pricing
Starting price:$6 per user/per month|Free version:Available|Free trial:Available
Prices may vary depending on the number of users and features.
User insights about the @mentions feature
Reviewers highlight the usefulness of Microsoft Teams' @mentions feature for directing attention to specific team members within chats and channels. They find it effective for ensuring important messages are seen and addressed promptly. Users report that @mentions help avoid confusion by clearly tagging the intended recipients. They appreciate the notifications that take them directly to the relevant part of the conversation. Some users mention occasional issues with external guests not appearing in searches, but overall, they find @mentions helpful for maintaining clear and efficient communication.
Fabiano Marrocos Oliveira
Project Manager
Hind Abdulla
Phd Researcher
Instant Messaging & Chat key features coverage
Microsoft Teams offers 6 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:
Pros and cons based on 10,018 verified reviews
58% of users rated Microsoft Teams 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,018 reviews and identified the topics where users expressed positive and negative sentiment.
Pros:
Remote work facilitation
Effective colleague communication
Enhanced team collaboration
Unified communication platform
Seamless office integration
Cons:
Resource-intensive performance
Inconsistent notifications
Inefficient search functionality
Complex file management
Call management limitations
Pricing
Starting price:$4 per user/per month|Free version:Available|Free trial:Available
Prices may vary depending on the number of users and features.
Other Top Rated Instant Messaging & Chat Software with @mentions in 2025
Key features for Instant Messaging & Chat software
Based on GetApp's analysis of verified user reviews collected between July, 2021 and August, 2024
- Real-Time Chat: Users value instant communication, group chats, sharing media, and the indicator showing when someone is typing. 93% of reviewers rated this feature as important or highly important.
- Real-Time Notifications: Reviewers appreciate instant alerts for messages, meetings, and updates, with customizable notification settings. 91% of reviewers rated this feature as important or highly important.
- Mobile Access: Users highlight the convenience of accessing messages, meetings, and files from mobile devices, ensuring constant connectivity. 91% of reviewers rated this feature as important or highly important.
- Document Storage: Reviewers find secure, cloud-based storage helps organize, access, and share important files from any location. 90% of reviewers rated this feature as important or highly important.
- Two-Way Audio & Video: Users emphasize clear audio and video quality for meetings, making remote communication effective and personal. 88% of reviewers rated this feature as important or highly important.
- Screen Sharing: Reviewers find screen sharing essential for presentations and real-time collaboration, enhancing communication and productivity. 86% of reviewers rated this feature as important or highly important.