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Top Rated Instant Messaging & Chat Software with @mentions in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

@mentions improve communication by notifying specific individuals or groups about relevant messages. They help prioritize important information, ensure timely responses, and reduce message overload in busy channels. Our reviewers in instant messaging & chat software rated this feature as highly important.

3 Best Instant Messaging & Chat Software with @mentions

  • Google Workspace
  • Microsoft Teams
  • Slack - Highest rated for @mentions

See other top Instant Messaging & Chat products with @mentions

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the instant messaging & chat software category. They also needed to have sufficient reviews about @mentions, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for @mentions based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Google Workspace logo
4.7
(17.4K)
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User insights about the @mentions feature

Reviewers appreciate the @mentions feature in Google Workspace for its efficiency in addressing specific individuals within team workspaces. They find it helpful for ensuring important messages are not missed, especially in a remote work environment with large teams. Users report that @mentions facilitate quicker communication and prioritization of tasks. They also value its integration in various Google Workspace tools like Docs and Chat, which enhances collaboration. Some users note that they prefer direct messages for certain communications, but overall, they find @mentions useful for streamlining interactions.
“Here, too, my contribution is somewhat logical. With the flood of messages we receive from all sides, every day, features like 'Mentions' are crucial for prioritization and also agility in our day-to-day work.”
Verified reviewer profile picture

Guilherme L.

CEO

“Allows communication to be more efficient. Love the @mentions.”
SS

Sumeet S.

Manager/CEO

Instant Messaging & Chat key features coverage

Google Workspace offers 6 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:

Real-Time Chat4.6
Real-Time Notifications4.5
Mobile Access4.6
Document Storage4.7
Two-Way Audio & Video4.5
Screen Sharing4.5

Pros and cons based on 17,471 verified reviews

75% of users rated Google Workspace 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 17,471 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote teamwork

Enhanced workflow efficiency

Accessible cloud storage

Seamless document sharing

Seamless app integration

Cons:

Dependence on internet

Inconsistent customer support

High costs and limitations

Complex account management

Challenging file management

See pros and cons details

Pricing

Starting price:$7 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Microsoft Teams logo
4.5
(10.9K)
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User insights about the @mentions feature

Reviewers highlight the usefulness of Microsoft Teams' @mentions feature for directing attention to specific team members within chats and channels. They find it effective for ensuring important messages are seen and addressed promptly. Users report that @mentions help avoid confusion by clearly tagging the intended recipients. They appreciate the notifications that take them directly to the relevant part of the conversation. Some users mention occasional issues with external guests not appearing in searches, but overall, they find @mentions helpful for maintaining clear and efficient communication.
“On the Chat or conversation, just type @ before their name and select from the menu that appears. The person that receives the mention will be notified, selecting it takes them directly to the point in the conversation.”
Verified reviewer profile picture

Fabiano M.

Project Manager

“This helps direct attention to specific team members within chats and channels by tagging them which ensures that important messages are seen and addressed promptly.”
Verified reviewer profile picture

Hind A.

Phd Researcher

Instant Messaging & Chat key features coverage

Microsoft Teams offers 6 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:

Real-Time Chat4.7
Real-Time Notifications4.6
Mobile Access4.4
Document Storage4.2
Two-Way Audio & Video4.5
Screen Sharing4.5

Pros and cons based on 10,931 verified reviews

58% of users rated Microsoft Teams 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,931 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Cons:

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details

Pricing

Starting price:$4 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Slack logo
4.7
(24K)
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User insights about the @mentions feature

Reviewers indicate that Slack's @mentions feature is highly valuable for ensuring messages reach the intended recipients, particularly in large teams and numerous channels. They find it easy to tag colleagues, which helps increase visibility and prioritize important communications. Users report that @mentions are effective for alerting team members and prompting quick responses. They appreciate the notifications on both desktop and mobile, which aid in efficient team collaboration. Some users mention occasional issues with notifications not being received, but overall, they find the feature reliable and essential for maintaining organized communication.
“The @mentions feature allows you to tag someone on your team in a message, which notifies them on their smartphone app or desktop, should they have notifications enabled. Had this feature not been implemented, it would be difficult for an intended recipient to know that they are being mentioned in a conversation.”
Verified reviewer profile picture

Samuel K.

Consultant

“Mentions is the best feature this software have. We can directly mention any team member in the chat. So, he can quickly respond on that query where he get mentioned. It also help user not to recollect all the chat and reply only to those chat where he get mentioned.”
MS

Mahipal S.

Senior Software Engineer

Instant Messaging & Chat key features coverage

Slack offers 5 out of the 6 key features for Instant Messaging & Chat software identified by reviewers:

Real-Time Chat4.8
Real-Time Notifications4.7
Mobile Access4.7
Document Storage
Two-Way Audio & Video4.4
Screen Sharing4.4

Pros and cons based on 24,036 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 24,036 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Instant Messaging & Chat Software with @mentions in 2026

Slack logo
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A single place for team communication and workflows

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Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

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Google Workspace logo
Category Leaders

Collaboration application suite for teams

learn more
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

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Trello logo

Visual collaboration tool for shared project perspectives

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Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

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Asana logo

Project tracking and workflow management platform

learn more
Asana is a chat and collaboration tool where you can connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and gantt charts, organize work your way. Join millions of teams across 190 countries who use Asana to get more done.

Read more about Asana

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

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Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

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Basecamp logo

Flexible project management and team communication tool

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Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

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Connecteam logo
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Enhance employee management with the only all-in-one app

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Connecteam is the collaboration, engagement and communication app that moves work forward and keeps your team connected in the tap of a button.

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Project management software

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ClickUp logo

Productivity platform for marketing agencies

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ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

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Webex Suite logo

One app for everything. And everyone.

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Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

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Miro logo

Miro is a visual workspace for innovation

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Miro is #1 collaborative whiteboard platform, trusted by over 13M users worldwide. Easily collaborate, ideate and centralize communication. Get feedback, reviews, and approvals with multiple communication options using video, chat, commenting and many other collaborative features and integrations!

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Zoho Desk logo

Customer service software for businesses of all sizes

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Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

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Workplace from Meta logo

A simple and secure way to connect your organization.

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Discord logo

Online platform for audio, text, and video communication

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Discord is a complete communication tool that makes it possible to exchange text and audio messages, and individual or group video calls. This interaction takes place on public or private servers, which are only accessible to users who have received an invitation.

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Avaza logo
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Nifty logo

Project management, task tracking, & team collaboration hub.

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Nifty is a remote collaboration hub designed to manage projects, goals, communications, and teams all in one place. With Nifty, all over the place becomes all-in-one place. Every part of managing a project's lifecycle is here.

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Bitrix24 logo

All in one business management workspace

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Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history.

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Microsoft Viva Engage logo

Enterprise Social Network (ESN) to connect and communicate

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Microsoft Viva Engage is a private enterprise social networking solution that enables employees to collaborate securely across time and distance. Microsoft Viva Engage provides a single, secure platform on which companies can share information, resources and business applications

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Front logo

AI-enabled customer service platform for collaboration

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Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

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Pumble logo
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Communication and collaboration management application

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Pumble helps businesses in healthcare, software development, financial services, and other industries chat with members across departments and multiple locations. Users can create public or private channels with custom names and descriptions to collaborate on projects and exchange information.

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Talkspirit logo
Category Leaders

#1 software for collaboration and team communications

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Taskworld logo

Collaborative project management with built-in chat

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Taskworld is a cloud-based project and task management application which combines visual task boards, private & group messaging, project analytics, and more

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Hiver logo

Modern, AI help desk software built for fast teams.

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Hiver is a modern, AI help desk built for fast-moving teams. Key features include omnichannel support, live chat, knowledge base, automations, and analytics - all inside an intuitive interface. AI is embedded across triage, response, and insights to streamline the entire support journey.

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Clinked logo

White-label Client Portal & Collaboration Software

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Key features for Instant Messaging & Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Chat: Users value instant communication, group chats, sharing media, and the indicator showing when someone is typing. 93% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Reviewers appreciate instant alerts for messages, meetings, and updates, with customizable notification settings. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Users highlight the convenience of accessing messages, meetings, and files from mobile devices, ensuring constant connectivity. 91% of reviewers rated this feature as important or highly important.
  • Document Storage: Reviewers find secure, cloud-based storage helps organize, access, and share important files from any location. 90% of reviewers rated this feature as important or highly important.
  • Two-Way Audio & Video: Users emphasize clear audio and video quality for meetings, making remote communication effective and personal. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Reviewers find screen sharing essential for presentations and real-time collaboration, enhancing communication and productivity. 86% of reviewers rated this feature as important or highly important.