Zoho Cliq Pricing, Features, Reviews & Comparison of Alternatives

Zoho Cliq

Team communication software

4.53/5 (45 reviews)

Zoho Cliq overview

What is Zoho Cliq?

Cliq is a cloud-based team communication and collaboration solution from Zoho which includes team chat, audio & video calls, file sharing, and more. The software is suitable for teams and companies of all sizes, and offers features designed to assist Marketing, Software, IT, and DevOps teams.

With Cliq, users can create private and team conversation channels for managing multiple topics, discussions, and projects without long email threads. Vendors and customers can be invited to join channels, and users can delete or remove channels when discussions are completed. Users can also exchange private messages outside of team channels. Drag-and-drop file upload allows users to share documents, images, and more with their teammates. Complete chat histories can be searched, with unlimited storage of messages and files.

Zoho Cliq also supports audio and video calling, including video conferencing for up to 100 participants. Users can switch between video calls and team chats within the same window, and Cliq limits live audio to two simultaneous speakers to reduce confusion. The call host is given full control over which participants are able to speak, and participants can request to speak with a single click. Cliq also integrates with a range of Zoho apps and third-party systems, including Dropbox, Mailchimp, Trello, Google Drive, Zendesk, Zoho CRM, Zoho People, and Zoho Desk.
www.zoho.com

Pricing

Starting from
$1/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, China, Europe, Germany and 3 other markets, India, Japan, United Kingdom

Supported languages

English
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Zoho Cliq reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.3
  4.4
  4.3
Tanya Moulds

Obvious Choice for Zoho Users

Used daily for 6-12 months
Reviewed 2019-10-16
Review Source: GetApp

We use Zoho Cliq for our team communication. We have one on one chats, and group chats to keep in communication between all of our remote workers. As we don't see each other in person much, having a way to keep a rapport through chat is important to us. In addition we value quick messages to communicate information, or questions.

Pros
The integrated chat options into other zoho software makes this an obvious choice for zoho users. Ability to use emoji, gif, share files make this a versatile chat system for our team. The ability to search the history is helpful as well.

Cons
The mobile app can have a lot of input lag.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Elisa Eve

Easy to Use Communication

Used daily for 1-2 years
Reviewed 2020-02-13
Review Source: Capterra

Using cliq to improve communication within our company has helped a lot. However, I have not had the best experience with Zoho customer service in general one time. Other times, I had a great experience.

Pros
This is fantastic and easy to use communication software for within our company. It integrates seamlessly with other zoho applications and with other external applications. We have significantly increased productivity since using this.

Cons
There are some drawbacks, such as you are limited in character amounts that you can write for messages, but overall I like most of the features and it has improved over time. Another issue is that we cannot figure out how to integrate clients on to the platform without purchasing new user licenses. It was my understanding that you could have clients communicate as "visitors" within some particular channels in cliq that you designate but not have to be on a license. However, I have yet to be able to make this work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Zoho Cliq Review

Used daily for 1-2 years
Reviewed 2019-12-13
Review Source: Capterra

Zoho Cliq has provided us with a way of communicating company wide. Any user is fully capable of using the serve because of user friendly the service is.

Pros
What I like most about Zoho Cliq is how effortless staying connected is with all of the features that the software offers.

Cons
What I like least about Zoho Cliq is the cost basis the software offers for each employee to use and utilize the service.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Rick Powell

Solid team chat/collaboration app with an extensive development backend for customizations

Used weekly for 6-12 months
Reviewed 2019-05-21
Review Source: Capterra

I was impressed with the opportunities for developers but not with the UX.

Pros
Cliq integrates well with other Zoho apps, particularly helpful in Contact. All the basic chat and collaboration features are there in a familiar user interface. It's possible for advanced users to create extensions, custom integrations, bots, and commands with a powerful development backend and make these customizations available throughout your organization and team.

Cons
Unless you're already using a bunch of Zoho apps there's no reason to switch from Slack, Flock, or Asana, which area already mature platforms. Compared to these other apps, particularly Flock, the UI is a bit obtuse and hard to get a clear overview of. I particularly disliked the double panes within a chat window (opening the settings for a bot, for example).

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Chris Rodrigues

Favorite tool in a Fully Featured Suite

Used daily for 1-2 years
Reviewed 2019-02-04
Review Source: Capterra

Staying up to date on current projects and communicating with my team has never been easier. I recommend to my colleagues all the time!

Pros
Quick and easy communication. Segmented to channels to keep things organized. Well made and designed clients for Desktop and Mobile use!

Cons
Can feel a bit bloated at times. There are plenty of settings to fiddle with but I haven't had the need to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zoho Cliq pricing

Starting from
$1/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Up to 10 users: $3 per user, per month.
11-50 users: $2.50 per user, per month
51-100 users: $2 per user, per month.
101-500 users: $1.50 per user, per month.
500+ users: $1 per user, per month.
A free plan is also available.

Zoho Cliq features

API
Automatic Notifications
Chat
Drag & Drop Interface
Permission Management
SSL Security
Search Functionality
Third Party Integration

Access Control (199 other apps)
Activity Dashboard (150 other apps)
Activity Tracking (127 other apps)
Collaboration Tools (280 other apps)
Collaborative Workspace (183 other apps)
Commenting (175 other apps)
Customizable Branding (146 other apps)
Document Management (157 other apps)
Document Storage (184 other apps)
File Management (129 other apps)
Projections (126 other apps)
Workflow Management (121 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Zoho Cliq

Key features of Zoho Cliq

  • Unified organization directory
  • Drag-and-drop file sharing
  • Guest users
  • Searchable messages
  • API support
  • Calendar integration
  • Zoho apps integration
  • Direct messages
  • Ad hoc chat with multiple users
  • @mentions
  • Pinned/favorited conversations
  • Starred messages
  • Link extraction
  • Markdown support
  • Emoji support
  • Chat transcript printing
  • Private channels
  • Team channels
  • Channel-based permissions
  • External channels
  • Archiving channels
  • Secret chat
  • SSL support
  • Organization policy controls
  • Notification preferences
  • Email notifications
  • Keyboard shortcuts
  • Themes
  • Team video calling
  • Chatbots
View All Features

Benefits

Drag-and-drop file sharing allows users to share images and documents with their colleagues, with unlimited file storage.

Prospective customers and vendors can be added to channels for business discussions, with the ability to delete or remove channels when they are no longer required.

Video calls can be started instantly, with support for conferencing between up to 100 users, only two live speakers at any time, and the ability to switch between video calling and team chat in the same window.

Users can search the chat history through Cliq’s text and file search, with unlimited message history and file storage.

Cliq can be integrated with a range of third party and Zoho applications to make critical information available within the chat window, with one-word commands to fetch data on support ticket escalations, closed deals, sent email campaigns, invoices, and more.