We use Zoho Cliq for our team communication. We have one on one chats, and group chats to keep in communication between all of our remote workers. As we don't see each other in person much, having a way to keep a rapport through chat is important to us. In addition we value quick messages to communicate information, or questions.
Pros
The integrated chat options into other zoho software makes this an obvious choice for zoho users. Ability to use emoji, gif, share files make this a versatile chat system for our team. The ability to search the history is helpful as well.
Cons
The mobile app can have a lot of input lag.
Rating breakdown
Likelihood to recommend: 8/10
Using cliq to improve communication within our company has helped a lot. However, I have not had the best experience with Zoho customer service in general one time. Other times, I had a great experience.
Pros
This is fantastic and easy to use communication software for within our company. It integrates seamlessly with other zoho applications and with other external applications. We have significantly increased productivity since using this.
Cons
There are some drawbacks, such as you are limited in character amounts that you can write for messages, but overall I like most of the features and it has improved over time. Another issue is that we cannot figure out how to integrate clients on to the platform without purchasing new user licenses. It was my understanding that you could have clients communicate as "visitors" within some particular channels in cliq that you designate but not have to be on a license. However, I have yet to be able to make this work.
Rating breakdown
Likelihood to recommend: 8/10
Zoho Cliq has provided us with a way of communicating company wide. Any user is fully capable of using the serve because of user friendly the service is.
Pros
What I like most about Zoho Cliq is how effortless staying connected is with all of the features that the software offers.
Cons
What I like least about Zoho Cliq is the cost basis the software offers for each employee to use and utilize the service.
Rating breakdown
Likelihood to recommend: 8/10
I was impressed with the opportunities for developers but not with the UX.
Pros
Cliq integrates well with other Zoho apps, particularly helpful in Contact.
All the basic chat and collaboration features are there in a familiar user interface.
It's possible for advanced users to create extensions, custom integrations, bots, and commands with a powerful development backend and make these customizations available throughout your organization and team.
Cons
Unless you're already using a bunch of Zoho apps there's no reason to switch from Slack, Flock, or Asana, which area already mature platforms.
Compared to these other apps, particularly Flock, the UI is a bit obtuse and hard to get a clear overview of. I particularly disliked the double panes within a chat window (opening the settings for a bot, for example).
Rating breakdown
Likelihood to recommend: 6/10
Staying up to date on current projects and communicating with my team has never been easier. I recommend to my colleagues all the time!
Pros
Quick and easy communication. Segmented to channels to keep things organized. Well made and designed clients for Desktop and Mobile use!
Cons
Can feel a bit bloated at times. There are plenty of settings to fiddle with but I haven't had the need to.
Rating breakdown
Likelihood to recommend: 10/10
Up to 10 users: $3 per user, per month.
11-50 users: $2.50 per user, per month
51-100 users: $2 per user, per month.
101-500 users: $1.50 per user, per month.
500+ users: $1 per user, per month.
A free plan is also available.
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