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Zoho Cliq Pricing, Features, Reviews and Alternatives

Zoho Cliq product overview

What is Zoho Cliq?

Zoho Cliq is a cloud-based team communication and collaboration solution from Zoho which includes team chat, audio & video calls, file sharing, and more. The software is suitable for teams and companies of all sizes, and offers features designed to assist Marketing, Software, IT, and DevOps teams.

Key benefits of using Zoho Cliq

  • Drag-and-drop file sharing allows users to share images and documents with their colleagues, with unlimited file storage.

  • Prospective customers and vendors can be added to channels for business discussions, with the ability to delete or remove channels when they are no longer required.

  • Video calls can be started instantly, with support for conferencing between up to 100 users, only two live speakers at any time, and the ability to switch between video calling and team chat in the same window.

  • Users can search the chat history through Cliq’s text and file search, with unlimited message history and file storage.

  • Cliq can be integrated with a range of third party and Zoho applications to make critical information available within the chat window, with one-word commands to fetch data on support ticket escalations, closed deals, sent email campaigns, invoices, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum

    Training options

    Live Online
    Webinars
    Documentation

    Zoho Cliq pricing information

    Value for money

    4.7

    /5

    51

    Starting from

    $

    3

    /momonth
    Per User

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Zoho Cliq features

    Functionality

    4.3

    /5

    51
    Total Features35 7 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Document Management
    Search/Filter
    Alerts/Notifications
    File Sharing
    API
    Third Party Integrations

    Functionality contenders

    Zoho Cliq users reviews

    Overall rating

    4.6

    /5

    51

    Positive reviews

    88%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.16/10
    Rating distribution

    5

    4

    3

    2

    1

    35

    10

    6

    0

    0

    Pros
    This is fantastic and easy to use communication software for within our company. It integrates seamlessly with other zoho applications and with other external applications.

    EE

    Elisa E.

    Ending a call quickly and successfully is what makes for a great customer experience.

    LL

    Lisa L.

    Great alternative to Slack for a fraction of the cost. Good system for our team to use.

    AR

    Anonymous Reviewer

    Cons
    The lack of ability to delete or modify messages can be a potential problem.

    AR

    Anonymous Reviewer

    I miss the giphy feature that I used when my company used Slack.

    AR

    Anonymous Reviewer

    Sometimes, it can be confusing between groups and channels. Otherwise, no major problem.

    RG

    Ruby G.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Zoho Cliq is a great instant messenger

    Reviewed 3 years ago

    I get the benefit of chatting with my coworkers without leaving my applications I use on a daily basis.

    Pros

    works great on a desktop or laptop, it is built right into the Zoho CRM, so when I have a question for my co-workers I know they see it right away when I send them a message through Cliq

    Cons

    phone app either I haven't tried it or it sucks really bad. I'm not sure which it is. I hope they make it a little easier soon

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Happy we made the switched from Slack to Cliq

    Reviewed a year ago

    Having one integrated solution across our company with all the Zoho products has been helpful. So far so good. There are a few things we miss from Slack but nothing that's a deal-breaker. The ability to integrate Bots and other Zoho services into Cliq is valuable like the Zoho Notebook and Taz, very helpful. Also, the deskbot integration so I can see all the Desk summaries from the entire team.

    Pros

    Since we integrated several Zoho products into our daily use it has helped streamline communications and integrate solutions into our e-Commerce website. Cliq allows us to search history without limits on messages and the "fork split" feature allows you to fork off a conversation into its own so it's easier to keep track.

    Cons

    The reply to post feature is nice but it's not as good as creating threads like Slack does to track one conversation so you have to get used to forking the conversations to keep them together. It's a good solution but I prefer the create thread feature in Slack. Also having to PIN contact names to quickly send DM isn't the best. I'm not sure why other users aren't listed in Contacts. The only other least favorite thing is how difficult it was for external users to access channels. You have to know in advance if a channel will need to be accessed by someone outside the organization.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    A great collaborative tool for mid sized teams

    Reviewed 23 days ago

    Overall it's been really great and intuitive. The team has really gotten into an easy flow that is showing promise.

    Pros

    Keeping multiple chat windows open in the same view. This is crucial for me and saves time as I don't have to switch to another tab or another conversation and then click into the comment bar. This may sound trivial but this drives me mad on other tools.

    Cons

    Not much. If I had to choose something it would be the sound for the alert when you get a notification, but then again you want that noise to be annoying so you don't miss it.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Solid team chat/collaboration app with an extensive development backend for customizations

    Reviewed 2 years ago

    I was impressed with the opportunities for developers but not with the UX.

    Pros

    Cliq integrates well with other Zoho apps, particularly helpful in Contact. All the basic chat and collaboration features are there in a familiar user interface. It's possible for advanced users to create extensions, custom integrations, bots, and commands with a powerful development backend and make these customizations available throughout your organization and team.

    Cons

    Unless you're already using a bunch of Zoho apps there's no reason to switch from Slack, Flock, or Asana, which area already mature platforms. Compared to these other apps, particularly Flock, the UI is a bit obtuse and hard to get a clear overview of. I particularly disliked the double panes within a chat window (opening the settings for a bot, for example).

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    We are in sync

    Reviewed 4 months ago

    And we have staff just a touch away. Facilitating communication.

    Pros

    We always need to be in contact with employees. Zoho Cliq simplifies your team's communication with organized conversations, easy to find information

    Cons

    I can't do a data analysis of participation and poor storage of documents.

    Zoho Cliq FAQs and common questions

    Zoho Cliq has the following pricing plans:
    Starting from: $3.00/month
    Pricing model: Free, Open Source, Subscription
    Free Trial: Available | (No Credit Card required)


    Zoho Cliq has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Zoho Cliq supports the following languages:
    English


    Zoho Cliq supports the following devices:
    Android, iPhone, iPad


    No, Zoho Cliq does not have an API available.


    Zoho Cliq integrates with the following applications:
    Zoho People, Dropbox Business, Zoho CRM, ManageEngine ServiceDesk Plus, Trello, Google Drive, Zoho Books, Zoho Desk, Crashlytics, Mailchimp, Zoho Expense, Asana, Zoho Inventory, Zoho Invoice, Zendesk


    Zoho Cliq offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, FAQs/Forum

    Related categories