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Chatra
5
347
4
90
3
13
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel messaging built for businesses, big and small
Table of Contents
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Chatra - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Chatra overview
Based on 452 verified user reviews
What is Chatra?
Reviews for Chatra come from a wide variety of industries, including retail (11% of reviewers), computer software (7%), and internet (7%). The most frequent use case for Chatra cited by reviewers is live chat (100% of reviewers).
What do users say about Chatra pricing?
Most reviewers indicate that Chatra offers strong value for money, especially for startups, due to its generous free plan and flexible upgrade options. However, some users report that key features are restricted and paid plans can be costly.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Chat Functionality
Response and Reply
Customer Support
Pricing
Features
Chatra’s user interface
Chatra review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.8
Customer support
4.7
Reviews sentiment
What do users say about Chatra?
Users say Chatra makes it easy to engage website visitors and provide real-time customer support, helping them answer questions quickly and boost conversions. They appreciate its clean interface, intuitive design, and the ability to chat from both desktop and mobile devices, which lets them stay connected anywhere. They find integrations with platforms like Shopify and Help Scout useful for streamlining workflows.
Reviewers indicate the free plan is helpful for small businesses, though some feel advanced features and multi-agent support are locked behind paid tiers. They report occasional bugs, especially with mobile apps, but most find Chatra reliable and effective for everyday use.
Select to learn more
Who uses Chatra?
Based on 452 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Chatra's key features
Most critical features, based on insights from Chatra users:
All Chatra features
Features rating:
Chatra alternatives
Chatra
Starting from
21
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Slack
Starting from
8.75
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
Chatra pricing
Pricing plans
Pricing details:
User opinions about Chatra price and value
Value for money rating:
Of 112 reviews that provide robust commentary on Chatra's price and value, mention it in a positive light.
Most users consider Chatra’s free plan valuable, noting it includes enough core features for small businesses and start-ups to provide customer support and test the platform before committing to a paid plan. They indicate the free version allows them to personalize their website and benefit from essential chat functionalities, with the option to upgrade as their business grows. Reviewers appreciate the availability of a free trial with full functionality, enabling them to evaluate advanced features without immediate financial commitment. Some users say the paid plans offer robust features and are fairly priced, making it easy to scale as their needs increase. They find the pricing model flexible, with the ability to unlock more features through upgrades, and mention that the return on investment is significant for their business.
Some reviewers feel the free version is limited, especially regarding integrations, file sharing, saving replies, and seeing live user activity, which are only available in paid plans. They report that removing branding and accessing premium features requires payment, and some find the pricing for upgrades or additional agents expensive. Users think the subscription cost can be steep for small operations or those with limited budgets, and a few wish the free trial lasted longer to fully test the software. Some reviewers indicate the pricing model may not fit every business, and they compare it unfavorably to competitors.
, and
Chatra integrations (4)
Integrations rated by users
We looked at 452 user reviews to identify which products are mentioned as Chatra integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
Chatra customer support
What do users say about Chatra customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Chatra customer support.
A significant portion of users highlight Chatra's customer support as highly responsive and consistently helpful.
Widespread user sentiment praises the support team's fast response times, even across different time zones.
Common user feedback notes that support staff are knowledgeable, approachable, and make non-technical users feel comfortable.
Broad user base appreciates the ease of contacting support, with many describing their experiences as outstanding and personal.
Support options
Training options
To see what individual users say about Chatra's customer support, check out the review snippets below.
“thanks to chatra, i have managed to convert several customers.”
Raoul N.
CEO
“It is free and simple to use and I have found it has helped my customer service rating improve from 4.5 to 4.9/5.0.”
Michelle A.
Seamstress
Chatra FAQs
Chatra has the following typical customers:
Small Business, Freelancers, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is Chatra used for?
Your live chat and chatbot solution to drive conversations and turn web visitors into customers. Create efficient communication, increase engagement, drive more leads and deliver an amazing customer experience. Chatra will soon be merging with Sendinblue. Additional Chatra reviews found there.
Q. Does Chatra support mobile devices?
Chatra supports the following devices:
Android, iPhone, iPad
Q. What level of support does Chatra offer?
Chatra offers the following support options:
Chat
