OmTrak Reviews

The Software is generally easy to use and follows logical steps. Uploading our site specific documentation is simple.

The way our clients set up the flow is sometimes convoluted and more complex than is necessary however i realise this is not a software fault.

Easy software to use with excellent customer service and training provided, particularly with defence CHOTO requirements.

No issues observed with this product at this stage.

easy to use for managing assets and as installed documentations

Not as convenient for communication and project management

I like the Customer Support and service.

The only thing that could be improved is have more information on the daily emails and maybe the defect section if anything

Easy to use and consolidate / streamline O&M process

The cost can be high for initial set up, User customisation limited,

user friendly by category searching and report extracting

there were too many updates which made it sometimes difficult to view new emails. the major update that had an influence on efficiency is how email were displayed i.e the older email were displayed at the top of the page. this occured in 2018.

Ease of understanding with control and monitoring on the whole development on a daily bases. With added value, you can control all soft and hard FM functions up to 50 years keeping your but mainly The client in control whilst keeping costs down.

At this time I can't say but I can see why subcontractor or suppliers will not like this product and the services it can offer not only to the main contractor or the developer but the end user.

software is easy to use. Lots of options for uploading, etc

I don't find any aspects of Omtrak particularly problematic.

Easy to use, good user interface that is intuitive.

Nil, the software was very easy to use overall.

GUI for this platform is clear and easy to follow

workflow lacks clear identification of ownership and status

To keep and trace project information, mails

No option to save draft emails. More functions could be added

the ability to track status of our standing reviews good use for defects on site

review process is too cumbersome- to many clicks to see something.

Ease of use for the project it was adopted for. Easy to navigate.

Probably didn’t use enough features to be able to experience any negatives.

The software provides and ideal base to facilitate collection of data relating to assets It allows easy access in identification of all aspects of Facilities management ,providing a valuable input into meeting requirements for budget forecasting and asset prevention.

Requires a number of steps to set up and easer access to options

I think it's very easy to use and self explanatory

That there are certain items that can't be tweaked to fulfill internal polices

Functionality and ability to use it for document approvals - makes the process easier to manage rather than using emails where it is difficult to track and administer. Overall the functions are very well thought of for managing documentation.

It was a little slow or laggy - I suspect this is more to do with the size of the content rather than the software.

The way that OmTrak/WebFM controlled the commissioning process and defect process for 6 major projects. The use of the photo capturing and defect detailing which was easily managed post inspection was great.

You had to have an account to take the defect photos rather than multi engineers then uploading to a single account after the site inspection.

Ease of use, simplicity, user friendly, mobile app

Defects module was a bit slow to use. Creating new defects need to be streamlined. Perhaps the ability use location data or a reference drawings, etc to autopopulate required fields

The software made it very easy for subcontractors unfamiliar with such a system to easily upload documents in the correct locations. The ability to add comments also made the review process much easier.

No issues or complaints. Very easy to use.

This product makes it very easy to submit information to the clients. There are no bugs or issues with the website which makes OmTrak very reliable. I prefer this method over the traditional word/PFD documents to submit O&M manuals.

This website has a lot of potential which I feel is underutilized and I wish different avenues can be explored, especially with the development of BIM in construction.

Multiple people can work on it at the same time. You can see what you've achieved and what is remaining. Excellent reporting and exporting.

Some inflexibility in moving sections around, but this is only a problem in some areas not all.

Great as a reference point several months after a project is completed.

Email notifications are sometimes not relevant and difficult to control

It is a one stop shop for all project related information

The key to using Omtrack is the search engine and I took a while to learn how best to use this

I found OmTrak so easy to use, when inputting information of the project I was working the help was always there.

No cons, everything about this platform was a delight to work with.

Ease of uploading documentation that is required by the end user

No all end users believe the software is Defence complaint. This may need to be communicated better