OmTrak Reviews

Easiness in use and user friendly. Unique Assets schedule that can be build under parent child relationship. Access to all concerned parties makes the documentation easy. Very fast servers for accessing and retrieving data.

Personally all features and well kept benefiting one way or other.

I like the set up (easy to follow) and functional well,

you can't change when you make mistake, and have to contract WebFM people to unlock before make changes.

Hi Wendy, Thanks for the great review. We are in the process of getting feedback from our users to make improvements to the software. I will let our IT team know that you would like some flexibility with correcting mistakes. Thanks again and let us know if we can help you with anything else. Kind regards Hayley OMTrak Support

I don't consider Omtrak to have any advantages over the Aconex system that I have had more experience with

Some terminology (e.g. the use of the term 'manuals' in project design stages) is inconsistent with common industry practice in NZ. The indexing/scheduling arrangement of correspondence is not very intuitive to me Lacks document format options and features I work on multiple projects, often with different management systems. It is challenging to effectively switch between them. I find Omtrak to be less intuitive than Aconex which I use more frequently.

Hi Mike, Thanks so much for leaving us a review. We really value your feedback. OmTrak's true benefits are apparent to the owners at the time of handover, when thorough and compliant Operations & Maintenance Manuals and Design Reports are required. This is where OmTrak shine's and owners can really see the value in the software with the quality of the information and digital format. Sometimes this...

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The system works very quickly when uploading documents etc. The job set ups are simple and very easy to use.

Some items / descriptions in drop down boxes are not relevant to the project you are working on.

The user interface is very intuitive and does not take allot of training. Phone and email support is normally very responsive, although your level of support at project level can vary depending on who is assigned against your project.

1. Every time you login, you have to press "I'm not a robot", every single time, this gets very annoying and when you look at other platforms that still meet compliance requirements, this is only done on rare occasion. 2. Reporting ability does not allow for flexibility. You'll find yourself using "Content & Status Summary" and creating your own dashboards in Excel. 3. No ability to create dashboards...

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Structured and informative layout that provides the framework for our supply and trade partners on the project to upload the drawings, data sheets, maintenance requirements and capture the asset data. Review and reporting process is simple and managed allowing client visibility and review throughout the process. Once captured and approved, the data can be presented in a soft copy O+M or ported across to the FM platform or other FM data system.

Once you have used the Omtrak platform on a number of projects, returning to a project with 'paper hard copy manuals' makes you wonder why you did not use the product.

1) Everything is done electronic - if set up correctly - automatic notifications get sent to subs. 2) Very good for defects - Good feature where you can print the QR codes for each room to stay on top of defects

1) Needs more colours - most people like things in different colours so its visually easier to see - it is just Blue and white. 2) There needs to be a function where the main contractor can upload pdf files on behalf of a subcontractor without having to change the settings all the time but still shows who uploaded that pdf - this is due to subcontractors not keeping up with the technology.

Hi James, Thanks for the review! You have given us some fantastic feedback. I will send this to the IT Department and our OmTrak team. kind regards, OmTrak Support

OmTrak is a clear cut way to manage defects - the defects can be broken right down from different areas of the project right down to specific rooms. This makes allocating defects along with closing them out a simple process

The application for mobile devices is easier to use than the computer programme

Very intuitive software, easy to work with when properly set up. Efficient system of notification and reminders for items that require action Useful analytical capabilities, with various review processes Great support team Online viewer works good and very useful Effective Defect Management tools

Can be confusing if complex systems not set up properly and main users not properly trained. Needs close monitoring

Ease of use. Proof of written material. Easy way of having maintenance review every repair we need.

Can't think of anything at the moment, I find it easy to use

Ease of use, very fast customer service (we're constantly reacting to subbies needs in the field and Omtrak are all over this). Flexibility of exporting and ease of information received.

Only able to apply Defects to one subbie, for example some issues need two or three subbies to complete a job. Need to create defect workflows. Exporting PDF's can take time when Omtrak says "you will receive a link"

Providing an easy to use system, it has helped us to manage our defects through simple notification and clear advice around management of same. This has provided a great help in closing out defect issues, and assisting in management of client relationships through prompt action.

A fair amount of subcontractor training is required at the beginning of their use, however OmTrak does provide a simple and easy to use help and training section.

The ease that documents and project communications can be written, uploaded and delivered/reviewed

Nothing comes to mind in regard to negative issuses

The redeeming feature of this software is it's ease of use. Anyone can easily navigate and implement this software. I found that is is much more refined and user friendly than the programs that are used by my company. We used this software during our DLP ( Defect Locating Period). Correspondence between my team and the contractors was enhanced by speed and eliminated the game of phone tag.

I cannot say there was anything negative about my experience.

Manager of several large projects, with some operating OmTrak and another competitor product. Hands down winner is OmTrak document, manuals and site works. Recommend it and miss when I can’t have it

Happy with this product Only con is other projects choosing inferior competitors products

One stop shop for Operation and Maintenance manuals. Takes the pressure off contractors to organise OMMs for Defence regarding GEMS etc

The program is very clicky. The program doesnt give you enough features or functionality. There are times where ill be in a section and the pop up text box will pop up on my screen but there will be no scroll bar. Basic text editing is needed. Having the ability to resize text boxes is needed. Let project admins add users. Simple task and will take pressure off WebFM Asset section so clunky and clicky. Not very user friendly. Needs to be compatible with multiple resolution/screen sizes. Remove the pop up text boxes all together and have a drip down system. When you click on something - it opens a section on the same screen - with all functions still accessible. Not a pop up text box where you can only do one thing and one thing only.

Hi Cameron, Thanks for your review. Our IT Team is upgrading the UI in the next 3 months. Your feedback has been sent to the Developers to assist in the UI upgrades. We look forward to showing you when it is complete. Kind regards, OmTrak Support

Nothing. Note that we don't choose to use OmTrak - the choice is made by builders that we work with.

We are currently administering a landscape contract with a 12 month maintenance period after Practical Completion. We are sent a monthly OmTrak submission even when there have been no changes made. The program is not easy to navigate for an occasional user.

Hi Barrie, Thanks for writing a review. We are constantly trying to improve our software and make it easier for contractors to navigate the user interface - so we appreciate your feedback. It would be a great help if you could tell us what would make the UI easier to navigate so that we can use your feedback for improvements. We already have a mobile app for onsite access and training opportunities...

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Easy to use and understand. Uploading manuals and drawings is simple and fast.

Viewing uploaded drawings and documents using the online viewer is quite slow. Much faster to download and view

Really like the SiteWorks module for managing defects as it is live and requires no additional input to manage and track.

On our project the O&M manual sections should have been tailored more

The ease of use of this platform, the pre-saved information that is tailored to your client is a huge time saver and makes our job to track drawings, as builts and defects management along with each reporting tool makes it extremely simple To track each and every element easily

Could definitely use a dashboard visual Upgrade

Mobile use and application was easy to set up and use The ability to customise defect reports by multiple fields was very useful also

We had over 45000 defects and probably 100k accompanying photos which slowed the system towards the end of the job

The OmTrak document review package is an excellent package for Builders/Clients to enable review of manuals etc. by their design team. It is easy to use and manage the review process from submission to approval/acceptance.

The only issue is the constant weekly/monthly status reviews forwarded following completion of a project.

The flexibility to use for multiple fields. Time saving to issue to users and the ability to add photos

Not knowing when someone has not accepted an invitation without checking

It did what it was supposed to do...eventually

The logic behind it, it seemed more difficult than it needed to be to get to the final task.

Ease of use, once set up easy to use daily

Sometimes freezes when using from I phone