RAKEN Reviews

I like the fact that it is very intuitive and easy to share.

You need to have internet to access certain features.

The app is very easy to use when it's working properly.

The constant rebooting of the app while trying to utilize it on the job site.

Helps me save time and keep track of daily works done and also log the weather etc

Some small tweaks would help me. But the team are looking at this

Once the setup was completed. the ease at which we can upload pay hours and gather reports was amazing and most workers have adjusted to it quite well.

Equipment tracking is currently the worst feature. you can only add equipment by hours. you can' separate it into different segments. and when you are working on and off a project each time you move the equipment it creates an entry and make it really hard to track/ has too many entires.

Everything from recording issues on job site and keep daily log for everything

There’s no option for employees signature, on JHA OR TOOL BOX TALK

It's very user friendly. We have employees who aren't tech savy but they haven't had problems using it.

That all of our guys don't use it in the way that we ask them to.

The struggle to produce quality daily reports at construction sites used to be real. Raken gave us an "Easy" button. It is almost hard to imagine life before Raken.

Raken has some extremely nice checklist features to collect data on the mobile app. The only con, is that getting to the data behind these checklists is not possible beyond the PDF report that the checklist produces.

We have all of our Foremen, Superintendents, and Project Managers using this software. It's perfect for keeping up with what is going on in the field, and provides accountability for each crew to make sure their installs are up to standards and specs.

It would be great if the software could integrate more with the device's GPS for features such as time cards. It already uses GPS when setting up a project in the field by using your current location as the project address. Knowing where the employees are when they clock in would be helpful as well.

Ability for all users to edit or add data to the same document

Glitchy. Not stable. Raken is limited to Internet Explorer and doesn't work well with that. I use other browsers by choice and Raken forces me to use I.E.. Much data has been lost due to Raken's inability to save attachments consistently. Sometimes they save, sometimes they pretend to save and disappear. Raken does not work well without internet or phone signal (like in an UNDERGROUND MINE). If one user is logged on, another user's interface with Raken is slowed down significantly.Editing equipment and crews is tedious and has to be repeated every day for every report.

Easy to deploy, train new users, access to information. This tool has helped us in multiple situations where the site supervision team will file reports to the GC claiming that the subcontractors are not preforming. I will have the foreman fill out a report along with pictures showing the real conditions of the site, simply send the report to the PM. This normally ends the false claims of underperformance.

Would like to see more "tool-box" talks sheets, relevant to the various trades. More enforcement on making sure that the foremen carry out this task weekly

I like the ease of entering pre filled checklist, adding photos and maybe a couple notes to complete the daily reports.

I think the incorporation of a copy button to carry the most mundane and repeatable tasks / notes forward to the next day. One example would be rental equipment. I usually doesn't change from day to day

1) Its both on the mobile and desktop 2) I added all work logs so that I am always reminded of what things I have to look into 3) It has a task list 4) Can easily navigate between days / work logs 5) You can add pictures directly to any work log 6) It reminds you if you missed a daily report and you can specify which days you work 7) When you have repetitive work logs every day, you can use the roll...

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1) I can not export all pictures or reports at once if i'm on the lowest plan 2) when you add a work log, its added to all future days ahead and will always show in the report even if it was empty and not added, this should change and raken should hide empty work logs from the report 3) work logs updates sometimes in a weird way and say you started with 10 work logs every day and if you delete some of the logs to not show in the report empty, raken will eventually update and delete that log from the upcoming days

Thanks for all the great feedback, Ammar! We really appreciate it! Please reach out to us at help@rakenapp.com so we can help you with the work log rollover feature. We can turn it off so you can start fresh each day if that¿s preferable. Either way, it would be great to collect further feedback from you. Thank you!

Easy to navigate, love the amount of features available. Everything we need relating to jobsite tracking is contained in here!

I wish they had a build-out of subcontractor companies.. there are only timecards for individual workers right now.

Thanks for your feedback, Dufina! Glad to hear that it¿s helping you track your jobs. We¿d love to get more information about what you¿re looking for in regards to the build out of subs as well as the time cards. Please email us at hello@rakenapp.com so we can discuss what you¿re looking for and share it with our Product team. Thanks again!

Very user friendly. Great support network . Been using Raken for over four years . Wish I could my new firm to use it

Hoping they will do a software for QC and punch

Thanks for your feedback, Robb! As I¿m sure you¿ve noticed over the past few years, we¿re constantly building new tools to help you with your job. I¿ll let our team know you¿re looking for tools to assist with QC and punch lists. Thanks again!

Easy to use, you can operated from anywhere

Adding an scheduling tools will be very helpful.

Thanks for the feedback, Jose! We will pass that on to our product team. Stay tuned for new Raken features and big updates this year!

Raken is fairly simple to use. Its feature are not complex or convoluted, and it covers enough to reflect accurate daley activities. I use the software mostly through my phone, but you have the option to do it from a PC.

Depending on network coverage using from your phone can be negative. When you go into the photo app you can't see the dates photos were taking making it difficult to select correct date range. If sub contractors are inputting info, it would be nice if it showed within specific area (subs work log) real time, so that it can be integrated within licensed users Log (not separate)

Thanks for your feedback, Skip! Please stay tuned as we're about to release an app version which supports offline. We will be sure to discuss your feedback regarding subcontractor data inputs with our Product team. For the meantime, feel free to use the 'Dashboard' functionality from either the mobile or web app. It includes a newsfeed of activities from inputs from the field - GC and subcontractor alike. Please contact us at help@rakenapp.com if you need assistance. Thank you!

Ease of use and relay ability to the field is great

No notifications when updates are needed

Thanks for your review and feedback, Joe! Updates typically only include improvements and enhancements, older versions can still be used. With that said, we will be sure to notify the Product team about your feedback. Thank you!

We have constructions project all over the state. Raken easily allows remote foreman to update the project management teams with photos, surveys, and daily information as well as an hours worked log.

As a larger company, we currently have only been able to assign a single administrator to the system. There likely is a way to do this but we haven’t contacted support.

Thanks for your feedback, Jason! Please click ¿Team¿, select the desired team member, then click ¿Projects¿ to change someone¿s role to Account Admin. If you need help, please contact us at help@rakenapp.com. Thank you!

I like that I can update from my Ipad and it will generate to my desk top and phone in real time. I also like that you can customize the review questions/inspection questions. I also like that I can email the uploaded and signed report to anyone I need to.

I would like to see my subs reports prior to having to sign the report as it generates the signed report. I would also like to have an option to upload videos as well. I would like to be able to search the reports making it easier to look up documentation as we move through the project., Sometimes we are required to supply dates and times of activities and or documented issues. It makes it a long investigation period when searching an issues or log that was done 8months in the past. Maybe there can be a key word search added and or task, unless there already is one that I dont know about.

Thanks for your review and feedback, Jason! Please contact us at help@rakenapp.com, we will be happy to assist you with the observations you¿ve described. Thank you!

Great way to keep all our daily reports in one place, and very easy for our foremen to use.

The new update doesn't let you click on the completed daily reports from the calendar on the desktop. Attachments from the surveys don't go to the overall attachments for the day.

Thanks for your feedback! To access completed dailies from the calendar, please click on the day and then hit ¿view daily¿. As for attachments added to survey questions, please view the section ¿Survey Photos¿ on your PDF. Please let us know if we can help at help@rakenapp.com. Thank you!

Ease of use. New users pick it up very fast.

As an admin I cannot change users passwords, I have to email Raken support.

Thanks for your review and feedback, Jason! We will be sure to pass this as a feature request to our Product team. If you need any help in the meanwhile, please contact us at help@rakenapp.com. Thank you!

Input into the fields is easy and the output report looks great.

Hard to keep up with inputting subs, and then make them active or inactive. Also, it would be nice for uploading pictures to show the dates similar to the iPhone photo library.

Thanks for the review, Tory! Appreciate your feedback regarding inactivating subs. Typically, the best way to avoid this is to set an end date for their work so their inactivated automatically. If the date ends up being different, the sub can always mark days as ¿no work days¿ to keep the compliance accurate. Either, this is good feedback for us to discuss internally so thank you. Please stay tuned regarding photo management on the app, we¿ve got a feature similar to what you described in our roadmap. If you need any assistance, please reach out to us at help@rakenapp.com.

The time it saves. Ease of use. Great to use with pictures.

Lack of OneDrive interface. Inability to turn off photo saving. Lack of Caching.

Thanks for reaching out to us! Please note that we have recently rolled out an integration piece with OneDrive that lets you pick files directly from OneDrive. Photos get automatically saved and organized on your device for you. Photos are autosaved because most customers like to have a backup of the photos added to their reports but we will be sure to communicate with Product that you¿d prefer them not to. For more info in the OneDrive integration, check out this post: https://www.rakenapp.com/blog/announcing-new-raken-integration-with-onedrive As for caching, please stay tuned. We¿re releasing a new version of the app next month which will allow for offline work. Please contact us at help@rakenapp.com if you have any questions. Thank you!

The support is the best support out of all the software packages we use. The developers respond quickly to bigger issues and most importantly the software is incredibly intuitive and well designed. All spectrum of technical skills in our company can use it with ease.

I wish they had more functionalities that we could use. We really only use the Daily reporting function. I would love to be able to download everything into an excel file.

Thanks for your feedback, Nichole! We have an Excel report called Manpower Summary which includes every work log ever entered into a daily report including the hours, the name of the contractor, and the description of the work performed. Please reach out to us at help@rakenapp.com and we will give you a rundown of this feature. Thank you!

The ease of use. I'm not computer savvy. So this is easy for me to use day to day. Relay information to my boss right away. They can see photos without even coming to the site, especially if there is a change in conditions.

It will sometimes log ne out for no reason.

Hello Carsandra, thank you for the review and feedback on how you like the Raken app! We are excited to hear how easy it is for you to use and the communication benefit it adds for your team.