RAKEN Reviews

It is a software my guys in the field will and do use. It is simple as that.

Although constant updates are good, Raken does change their online site up relatively frequently as they roll out newer and better options for the product. Although the end result is good, for those who do not adapt to change in the technology world, or are not tech savvy it can be a bit frustrating.

Thank you for your review and feedback! We really appreciate this information as it helps with further development of Raken. If you need any assistance with using Raken in the most efficient way possible, please feel free to reach out to us at help@rakenapp.com or give us a call at 866-438-0646. We would be happy to help. Thank you!

1) Its both on the mobile and desktop 2) I added all work logs so that I am always reminded of what things I have to look into 3) It has a task list 4) Can easily navigate between days / work logs 5) You can add pictures directly to any work log 6) It reminds you if you missed a daily report and you can specify which days you work 7) When you have repetitive work logs every day, you can use the roll...

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1) I can not export all pictures or reports at once if i'm on the lowest plan 2) when you add a work log, its added to all future days ahead and will always show in the report even if it was empty and not added, this should change and raken should hide empty work logs from the report 3) work logs updates sometimes in a weird way and say you started with 10 work logs every day and if you delete some of the logs to not show in the report empty, raken will eventually update and delete that log from the upcoming days

Thanks for all the great feedback, Ammar! We really appreciate it! Please reach out to us at help@rakenapp.com so we can help you with the work log rollover feature. We can turn it off so you can start fresh each day if that¿s preferable. Either way, it would be great to collect further feedback from you. Thank you!

Ease of use and relay ability to the field is great

No notifications when updates are needed

Thanks for your review and feedback, Joe! Updates typically only include improvements and enhancements, older versions can still be used. With that said, we will be sure to notify the Product team about your feedback. Thank you!

It's super easy to upload photos, even on my slow connection it handles them easily. I LOVE that you can roll-over previous days work load, since most days my subs are doing the same things.

Too many tabs to click through. It would be better if everything was all in one location.

Thank you for the awesome feedback, we appreciate it!

It can be used by all team members at each members level of engagement. Quick and easy as well as longer and more detailed entries.

Slow team members delay the report being completed and sent, when the report is closed and sent new material can be overlooked.

Thank you for the review and feedback! We are glad that the insights Raken offers help develop your teams and processes.

Provides documentation for back up, shows your company is profesional, encourages accountability

Pictures are sometimes misdated, different profiles add up to the price and it can become expensive.

Thank you for your feedback! Please reach out to us at help@rakenapp.com and we will be happy to assist you with this.

Ease of use and ability to access from remote locations.

ability to navigate cloud stored data from my phone.

Thanks for the review, Clay! If it¿s not too much trouble, will you please clarify your feedback with us at help@rakenapp.com? We currently have cloud integrations with Box, Dropbox, OneDrive, GoogleDrive, Egnyte, and iCloud. Thank you!

Ease of use on multiple devices. Ability to capture photos for the reports. Ease of adding new subcontractors to the account.

If information is entered by someone before the pervious report is rolled over, all other information seems to have to be manually imported again.

Thanks for your feedback! The rollover feature is designed this way so that we know which logs to keep. We will be sure to communicate with our Product team about this regardless. Thank you!

Once you figure out how to adapt to the program it's pretty simple and fulfills the need. I have a couple guys that hate paperwork and being able to send pics and short messages has cleared up a lot of hassle for me.

A lot of questions, especially when there is an upgrade. Either sell me the whole thing or let me have the light versions, don't keep adding stuff, my guys don't want to use it, when it changes.

Thanks for the great feedback, Marcy. When we have new product features and updates, we try and make them as easy as possible and always offer free training sessions with our team members so that your team can get the most out of Raken. If you have any questions or would like to schedule a training session, please reach out to us at help@rakenapp.com. Thank you!

The ease of use and how much time we are saving in the field doing daily reports, while at the same time getting a quality report

Would like a little more custom-ability of the reports

Thank you for the review and feedback! It's great to hear how you can put in less time reporting and get even better daily reports! Thats the goal. Our Professional and Performance packages offer further customizable features and our customer success team would be happy to talk about what those are like. Feel free to give them a call any time at 866-438-0646.

It has been fairly easy for our field end users to operate. By self admittance, we are not the most tech savvy group, but it has proven to be easy to maneuver around and upload documents we find to be important to us.

Not necessarily a con, but more of a financial decision. We should have upgraded to the next level to really take advantage of the customization. That was our choice and we are working through whether we make the jump to the next level.

Thanks for the review, Brian! It's great to hear that Raken is easy to use, especially for a non tech-savvy group, and that you find lots of importance in the app. We appreciate the feedback! Feel free to call our fantastic customer success team at 866-438-0646. They will be happy to help with any questions you may have regarding packages and capabilities.

Started out with the free trail version on a single construction project, and after seeing how well it worked and how easy it is, we are implementing this program on several additional teams to get buy-in from more company members. It is extremely easy and QUICK to fill-out valuable daily information. I love the ability to quickly snap pictures right within the app and the final report timestamps the photos and formats them beautifully in the end product for distribution. Implementation of your company-specific logo is a great touch and it is very professional looking.

I wish we could add some fields / customize them a bit (for example, adding an Overtime and Double Time section to the hours). Also it would be great if we could search from within the iOS app - not just for days but also for content within reports in case we need to go back and look things up.

Thanks Robert! Glad to see we're helping you out at Bayley. We're releasing some updates soon to address your concerns with time cards customization. Let us know if you have any other feedback!

The software is user friendly, generates clean reports, and allows for all the information needed to keep an accurate and detailed reporting of the day's work.

The only con that I can think of is I know the Raken administrator for my company has dealt with a couple of glitches. I haven't had any issues though and think the app is great!

This is great feedback. If anyone in your organization experiences glitches or issues within Raken, please reach out to us at help@rakenapp.com or call us at 866-438-0646. We will be happy to get it straightened out for you. Thank you for the review, Kyle!

It is really easy to do dailies. We like the ability to be able to submit pictures with the daily reports.

This software runs much better on mobile and tablet devices as an app than it does on a desktop computer. On the desktop, we frequently got error messages saying an internal error has occurred. This never happened once on mobiles.

Glad to hear Raken is working out well for you, Rachel! We¿re constantly working on developing new tools that will help improve you with your daily tasks, so feel free to reach out by email to help@rakenapp.com. It would be great to address the web issues you¿ve encountered. Thanks!

Very easy to teach others and ability to basically give the clients and project managers an eyes on the site and consistently be updated on the projects is a huge plus.

As the person who has access to all of the program, I should be able to translate those powers to the app as well and be able to adjust the options from my phone as well. The phone shouldn't just be for the daily report but for me, Account Admin, to adjust the projects accordingly as well that might be only available on the computer.

Thanks for your feedback, Brian! Although our mobile app has been simplified to make it as easy as possible for superintendents and foremen to create daily reports, we do have plans to also add admin type features including template customization and settings directly on the mobile app. For the meantime, feel free to use our web version or let us know if you need any settings changes, we will be more than happy to help. You can find us at help@rakenapp.com. Thank you!

Ease of use

The best plan is expensive for a smaller company.

Raymond, thank you for the review and feedback. This is what we love to hear and we appreciate you listing the many ways that Raken helps you do your job.

I personally like that it’s available on all my devices and that I get reminders to complete my daily activities.

The daily and Survey part of the application does not have the option to duplicate your daily activities everyday. As an example rebar placement activities sometimes go on for up to week and it would be great to be able to input that activity once for the remainder of the week.

Thanks for the review and feedback, Richard! We have a great feature in our app that allows you to copy your most recent work logs onto the current report. Once you enter Work Logs, please look for the circle arrow on the top right of the screen. As long as you have not entered any logs for the day, you will be able to copy your most recent logs. This is helpful when you¿re working on the same activities day after day. Please contact us at help@rakenapp.com if you have any questions!

No more Excel Spreadsheets, the Field Employees have cut their time by over 75 %, and it's in real time. The live updates, seeing those activities make me feel like I am right there. We have multiple jobs in different areas in California and having the opportunity to see who's at the Job-site and what has been done for that day.

I really don't have a dislike, Raken is super friendly, there are some videos on how to use Raken, but I created my own SOP for my back up and training for any new field employee

Hey Maria, thank you for the review! It's awesome to hear that Raken makes a big impact for you and your team.

Easiest App that I've found in order to keep historical data!

That it does not work offline! We were told that is now capable of offline but it still doesn't work, unless my guys are doing something wrong...

Thanks for reaching out, Chris. Glad to hear that Raken¿s been working well for tracking your data. We do have an offline mode, which you must turn on a bit before you lose signal, so that Raken can cache your data. If you have issues with it, please reach out at help@rakenapp.com so we can assist! Thanks again!

Great way to keep all our daily reports in one place, and very easy for our foremen to use.

The new update doesn't let you click on the completed daily reports from the calendar on the desktop. Attachments from the surveys don't go to the overall attachments for the day.

Thanks for your feedback! To access completed dailies from the calendar, please click on the day and then hit ¿view daily¿. As for attachments added to survey questions, please view the section ¿Survey Photos¿ on your PDF. Please let us know if we can help at help@rakenapp.com. Thank you!

Easy to use and take photos for daily construction reports. App works well and didn't crash on me. Unlimited photo storage as well as nice PDF output if needed.

I really wanted to like this software. Unfortunately it is missing some key features that I needed. You are not able to customize the reports enough for our use. Most importantly you are not able to make some fields required. I need to know YES or NO if a safety walk has been completed that day. The pricing is also way too high for a daily reporting app. Customer Service was very good and they seem to really care but they are missing some basic features.

Thanks for your feedback, Noah! As Raken was built entirely around customer feedback, we really appreciate hearing what would help you with your reporting process. I¿m submitting your request to have a mandatory field inside the survey section. Hopefully that¿s something our team will be able to implement in a future release. If there¿s anything else you would like to see, please feel free to reach out to us at help@rakenapp.com. Thanks again!

Raken helps provide accountability on the job and let's the customer know what is going on each week. I compile daily reports for myself and every week I email a weekly report detailing what has happened to the owner

No issues so far that I have found. The app is great.

Thank you for the review and feedback, Richard!

Our owners love the effective communication that the daily report offers. I personally love how easy it is for our team to use. #1 reason I love Raken is the repeat business it helps us genaerate.

It took a few weeks for our team to take hold. Once they did it is a game changer.

Josiah, it is fantastic to hear that Raken helps generate repeat business and makes for effective communication between you and the owners. Thank you for the review!

Clean, very clean. Easy, very easy. Not too "heavy" yet fully capable of accomplishing solid outputs while maintaining simple and intuitive user input experience. This platform appears to have been built and designed by folks who REALLY know the industry and it's challenges.

Unintentional deletion of previously entered data is a concern.

Hey Charles, thank you for the awesome review. We love hearing this kind of feedback and look forward to keeping things top-notch for you and your team in the future.

How it gps my location and weather. Easy to input to logs

I really don’t have any options I don’t like

Thanks for the review, James!