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Alchemer vs Customer Thermometer Comparison (2026)
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Good recommendations?
Alchemer
4.5
(393)5
253
4
103
3
25
2
7
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Thermometer
4.9
(18)5
17
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Alchemer Survey is an enterprise-grade survey builder with advanced logic, branching, and diverse question types, letting teams design anything from a quick pulse check to complex research studies and collect responses across web, mobile, and email.
Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful reporting. We drive real-time feedback for NPS, CSAT and other metrics that boost customer experience. Installation is easy and takes just minutes. Trial us for free!
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
393
5
4
3
2
1
253
103
25
7
5
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.9
18
5
4
3
2
1
17
1
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
100%
would recommend this appPros
“After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance.”
SM
Seán M.
Managing Director
“It also allows you to suspend your account without deleting your old surveys.”
SF
Stephen F.
President
“They deliver exactly what we need. Whenever we encounter a challenge they respond and make it clear they are working on a solution.”
AP
Adam P.
President
Pros
Not enoughreviews yet
Cons
“They offer no way for us to offer the platform to our clients - they literally shut the door on turning their customers into partners - zero opportunity for us to be a force multiplier for them.”
AP
Adam P.
President
“Currently we can only rely on the email support which may require a few hours of turnaround time.”
CK
Crystaline K.
Group Insights
“I think sometimes I struggle to remember how to set up reports, but that's not the largest issue.”
Samantha H.
Digital Content Manager
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review7 months ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features179
- 360 Degree Feedback
- A/B Testing
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Appraisal History
- Approval Process Control
- Audience Targeting
- Automated Responses
- Autonomous Task Execution
- Autoresponders
- Benchmark Reporting
- Benchmarking
- Benchmarking & Norms
- Brand Management
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Centralized platform
- Charting
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Competitive Analysis
- Competitor Monitoring
- Complaint Monitoring
- Conditional Logic
- Consumer Panels
- Continuous Feedback
- Conversion Tracking
- Corporate Reporting
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customer Feedback
- Customer Feedback & Reviews
- Customer History
- Customer Journey Mapping
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Cleansing
- Data Exporting
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Drag & Drop
- E-Commerce
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Onboarding
- Engagement
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification
- Generative AI
- Impact Measurement
- Industry & Locale Adaptability
- Insights
- Knowledge Management
- Live Results Sharing
- Location Tracking
- Location-Based Marketing
- Marketing
- Media Monitoring
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multilingual Surveys
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Interaction
- Negative Feedback Management
- Net Promoter Score (NPS)
- Offline Access
- Offline Response Collection
- Online Polling
- Panel Management
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Phone Polling
- Presentation Tools
- Proactive Assistance
- Product Lifecycle Management
- Progress Tracking
- Pulse Surveys
- Push Notifications
- Q&A Management
- Qualitative Research Support
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Rater Selection
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Response Quotas
- Response Validation
- Retail
- Review Monitoring
- Review Notification
- Review Request
- Reviewer Validation
- Role-Based Permissions
- SMS Marketing
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skills Assessment
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Management
- Social Media Monitoring
- Social Promotion
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integrations
- Training Management
- Trend Analysis
- URL Customization
- User Management
- Vertical-specific Solutions
- Visual Analytics
- Web Tracking
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
- Total features73
- 360 Degree Feedback
- A/B Testing
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Appraisal History
- Approval Process Control
- Audience Targeting
- Automated Responses
- Autonomous Task Execution
- Autoresponders
- Benchmark Reporting
- Benchmarking
- Benchmarking & Norms
- Brand Management
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Centralized platform
- Charting
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Competitive Analysis
- Competitor Monitoring
- Complaint Monitoring
- Conditional Logic
- Consumer Panels
- Continuous Feedback
- Conversion Tracking
- Corporate Reporting
- Cross-system Integration
- Customer Database
- Customer Experience Management
- Customer Feedback
- Customer Feedback & Reviews
- Customer History
- Customer Journey Mapping
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Cleansing
- Data Exporting
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Drag & Drop
- E-Commerce
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Onboarding
- Engagement
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification
- Generative AI
- Impact Measurement
- Industry & Locale Adaptability
- Insights
- Knowledge Management
- Live Results Sharing
- Location Tracking
- Location-Based Marketing
- Marketing
- Media Monitoring
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multilingual Surveys
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Interaction
- Negative Feedback Management
- Net Promoter Score (NPS)
- Offline Access
- Offline Response Collection
- Online Polling
- Panel Management
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Phone Polling
- Presentation Tools
- Proactive Assistance
- Product Lifecycle Management
- Progress Tracking
- Pulse Surveys
- Push Notifications
- Q&A Management
- Qualitative Research Support
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Rater Selection
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Response Quotas
- Response Validation
- Retail
- Review Monitoring
- Review Notification
- Review Request
- Reviewer Validation
- Role-Based Permissions
- SMS Marketing
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skills Assessment
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Management
- Social Media Monitoring
- Social Promotion
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integrations
- Training Management
- Trend Analysis
- URL Customization
- User Management
- Vertical-specific Solutions
- Visual Analytics
- Web Tracking
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations25
- AWeber
- Accelo
- ActiveCampaign
- Administrate Training Management
- Asana
- Autotask PSA
- Braze
- BrightGauge
- Campaign Monitor by Marigold
- Captcha
- ConnectWise Automate
- Domo
- Dotdigital
- Exclaimer
- Freshcaller
- Freshchat
- Freshdesk
- Freshdesk Customer Success
- Geckoboard
- GetResponse
- Google Analytics 360
- Google Docs
- Google Sheets
- HappyFox BI
- HappyFox Help Desk
- Help Scout
- Helply
- HubSpot CRM
- IBM SPSS Statistics
- IFTTT
- Ivanti Application Control
- Ivanti ITSM
- Kaseya BMS
- Kaseya VSA
- Kaseya Vorex
- Kayako
- Klaviyo
- Kustomer
- LiveAgent
- Managed WooCommerce
- Marketo Engage
- Marketo Sales Connect
- Maximizer CRM
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Apps
- Microsoft Power Automate
- Microsoft Power BI
- NetSuite
- OTRS
- Okta
- OneLogin
- Oracle Responsys
- Paylocity
- Pulseway
- Remote Monitoring and Management
- RepairShopr
- Rexpondo
- Rocketseed Email Signatures
- SMTP
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- SearchMy for Slack
- Service365
- ServiceNow
- SherpaDesk
- Shopify
- Slack
- SolarWinds Service Desk
- Spiceworks Cloud Help Desk
- SplashBI
- Stripe
- Syncro
- Tableau
- TeamSupport
- Twitter/X
- Voxpopme
- Webhook Relay
- WooCommerce
- Zapier
- Zendesk Suite
- Zoho Desk
- eGain Mail
- eGain Suite
- emma
- Total integrations70
- AWeber
- Accelo
- ActiveCampaign
- Administrate Training Management
- Asana
- Autotask PSA
- Braze
- BrightGauge
- Campaign Monitor by Marigold
- Captcha
- ConnectWise Automate
- Domo
- Dotdigital
- Exclaimer
- Freshcaller
- Freshchat
- Freshdesk
- Freshdesk Customer Success
- Geckoboard
- GetResponse
- Google Analytics 360
- Google Docs
- Google Sheets
- HappyFox BI
- HappyFox Help Desk
- Help Scout
- Helply
- HubSpot CRM
- IBM SPSS Statistics
- IFTTT
- Ivanti Application Control
- Ivanti ITSM
- Kaseya BMS
- Kaseya VSA
- Kaseya Vorex
- Kayako
- Klaviyo
- Kustomer
- LiveAgent
- Managed WooCommerce
- Marketo Engage
- Marketo Sales Connect
- Maximizer CRM
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Apps
- Microsoft Power Automate
- Microsoft Power BI
- NetSuite
- OTRS
- Okta
- OneLogin
- Oracle Responsys
- Paylocity
- Pulseway
- Remote Monitoring and Management
- RepairShopr
- Rexpondo
- Rocketseed Email Signatures
- SMTP
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- SearchMy for Slack
- Service365
- ServiceNow
- SherpaDesk
- Shopify
- Slack
- SolarWinds Service Desk
- Spiceworks Cloud Help Desk
- SplashBI
- Stripe
- Syncro
- Tableau
- TeamSupport
- Twitter/X
- Voxpopme
- Webhook Relay
- WooCommerce
- Zapier
- Zendesk Suite
- Zoho Desk
- eGain Mail
- eGain Suite
- emma
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