GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Customer Thermometer vs XM for Customer Experience Comparison (2026)
Add to Compare
Compare similar apps
Alchemer
4.5
Survicate
4.6
Good recommendations?
Customer Thermometer
4.9
(18)5
17
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
XM for Customer Experience
4.6
(255)5
180
4
62
3
11
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful reporting. We drive real-time feedback for NPS, CSAT and other metrics that boost customer experience. Installation is easy and takes just minutes. Trial us for free!
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.9
18
5
4
3
2
1
17
1
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
100%
would recommend this app4.6
255
5
4
3
2
1
180
62
11
1
1
- Value for money
- Ease of use
- Features
- Customer support
82%
would recommend this appPros
Not enoughreviews yet
Pros
“It's an industry leader, used more often than any other survey platform (I believe this is still true), it has robust capabilities, and it's fairly user friendly.”
Brett G.
Mgr., Market Insights
“Very helpful for gathering opinions and reviews of internal processes and company updates.”
MA
Mike A.
Sales
“A dashboard allows management to review the performance of individual Consultants per mission, account or profile.”
HA
Henri A.
Analytics Market Manager
Cons
Not enoughreviews yet
Cons
“Some parts of the tool are a bit clunky for example the survey upload feature, which for the type of surveys we do, doesn't work very well and often rejects.”
Josh D.
Head of Procurement
“We decided not to proceed with the purchase due to cost”
SG
Shelby G.
QA & Environmental Manager
“UI not intuitive and not as flexible as other products, things like Survey Monkey, etc.,”
CM
Christopher M.
Finance Manager
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review9 months ago
Key features
- Total features73
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Assignment Management
- Automated Routing
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Campaign Management
- Case Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Reward Programs
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Live Chat
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Pulse Surveys
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Routing
- SMS Messaging
- SSL Security
- Scoring
- Search/Filter
- Segmentation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Training Management
- Trend Analysis
- Visual Analytics
- Website Analytics
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
- Total features145
- 360 Degree Feedback
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Anonymous Feedback
- Assignment Management
- Automated Routing
- Automatic Transcription
- Behavior Tracking
- Behavioral Analytics
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Recording
- Campaign Management
- Case Management
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customer Surveys
- Customer Touchpoints
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Management
- Email Marketing
- Email Reminders
- Employee Coaching Tools
- Employee Reward Programs
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- KPI Monitoring
- Keyword Tracking
- Knowledge Management
- Live Chat
- Loyalty Program
- Map Creation
- Membership Management
- Mobile Survey
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Processing
- Negative Feedback Management
- Offline Response Collection
- Performance Management
- Performance Metrics
- Personalization
- Predictive Analytics
- Pulse Surveys
- Quality Assurance
- Quality Management
- Question Branching
- Question Library
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Response Quotas
- Response Validation
- Retention Tracking
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- Routing
- SMS Messaging
- SSL Security
- Scoring
- Search/Filter
- Segmentation
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Skip Logic
- Social Media Integration
- Social Media Monitoring
- Speech-to-Text Analysis
- Support Audio/Images/Video
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Training Management
- Trend Analysis
- Visual Analytics
- Website Analytics
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations70
- AWeber
- Accelo
- ActiveCampaign
- Administrate Training Management
- Adobe Analytics
- Annex Cloud Loyalty Experience Platform
- Asana
- Autotask PSA
- Braze
- BrightGauge
- Campaign Monitor by Marigold
- Chattermill
- ClickTale
- ConnectWise Automate
- DataGrail
- Dotdigital
- Dynamics 365 Business Central
- Exclaimer
- Freshcaller
- Freshchat
- Freshdesk
- Freshdesk Customer Success
- Fuel Cycle
- Fullstory
- Geckoboard
- GetResponse
- Glassbox
- Google Docs
- Grade.us
- HappyFox BI
- HappyFox Help Desk
- Help Scout
- Helply
- IFTTT
- Ivanti Application Control
- Ivanti ITSM
- Jira
- Kantata
- Kaseya BMS
- Kaseya VSA
- Kaseya Vorex
- Kayako
- Klaviyo
- Kustomer
- LiveAgent
- LogRocket
- Make
- Managed WooCommerce
- Marketo Engage
- Marketo Sales Connect
- Maximizer CRM
- Medallia Agent Connect
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Apps
- Microsoft Power Automate
- Microsoft Power BI
- NetSuite
- OTRS
- Oracle Responsys
- Pendo
- Pulseway
- Quantum Metric
- Remote Monitoring and Management
- RepairShopr
- Reputation
- ReviewTrackers
- Rexpondo
- Rocketseed Email Signatures
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- SearchMy for Slack
- Service365
- ServiceNow
- SessionCam
- SherpaDesk
- Shopify
- Slack
- SocketLabs
- SolarWinds Service Desk
- Spiceworks Cloud Help Desk
- SplashBI
- Syncro
- Tableau
- Tango
- TeamSupport
- Tray.io
- Tremendous
- UserTesting
- WooCommerce
- Xoxoday
- Zapier
- Zendesk Suite
- Zoho Desk
- eGain Mail
- eGain Suite
- emma
- Total integrations34
- AWeber
- Accelo
- ActiveCampaign
- Administrate Training Management
- Adobe Analytics
- Annex Cloud Loyalty Experience Platform
- Asana
- Autotask PSA
- Braze
- BrightGauge
- Campaign Monitor by Marigold
- Chattermill
- ClickTale
- ConnectWise Automate
- DataGrail
- Dotdigital
- Dynamics 365 Business Central
- Exclaimer
- Freshcaller
- Freshchat
- Freshdesk
- Freshdesk Customer Success
- Fuel Cycle
- Fullstory
- Geckoboard
- GetResponse
- Glassbox
- Google Docs
- Grade.us
- HappyFox BI
- HappyFox Help Desk
- Help Scout
- Helply
- IFTTT
- Ivanti Application Control
- Ivanti ITSM
- Jira
- Kantata
- Kaseya BMS
- Kaseya VSA
- Kaseya Vorex
- Kayako
- Klaviyo
- Kustomer
- LiveAgent
- LogRocket
- Make
- Managed WooCommerce
- Marketo Engage
- Marketo Sales Connect
- Maximizer CRM
- Medallia Agent Connect
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Apps
- Microsoft Power Automate
- Microsoft Power BI
- NetSuite
- OTRS
- Oracle Responsys
- Pendo
- Pulseway
- Quantum Metric
- Remote Monitoring and Management
- RepairShopr
- Reputation
- ReviewTrackers
- Rexpondo
- Rocketseed Email Signatures
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- SearchMy for Slack
- Service365
- ServiceNow
- SessionCam
- SherpaDesk
- Shopify
- Slack
- SocketLabs
- SolarWinds Service Desk
- Spiceworks Cloud Help Desk
- SplashBI
- Syncro
- Tableau
- Tango
- TeamSupport
- Tray.io
- Tremendous
- UserTesting
- WooCommerce
- Xoxoday
- Zapier
- Zendesk Suite
- Zoho Desk
- eGain Mail
- eGain Suite
- emma
Alternatives
Explore similar apps
