AppointmentPlus Pricing, Features, Reviews & Alternatives

AppointmentPlus

Online Appointment Scheduling Software

4.14/5 (135 reviews)

AppointmentPlus overview

What is AppointmentPlus?

AppointmentPlus provides appointment scheduling software for businesses and institutions of all sizes, including logistics, retail, healthcare, wellness, banking, finance, automotive, massage, higher education, and many others.

The system was built to scale, so whether your organization has 1 location or 1000s of locations, AppointmentPlus can serve your needs. The system was also designed to be easily configured. So it can be customized to the unique scheduling requirements of most any business.

AppointmentPlus is web-based, so it can be accessed 24 hours a day from anywhere in the world. Both iOS and Android apps are free to use for any system user.

Pricing

Starting from
$49/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Spanish, French
AppointmentPlus screenshot: Easily view calendars for multiple locations and users.Let Us Show You AppointmentPlusAppointmentPlus screenshot: Take AppointmentPlus on the go with you through mobile apps for adminstrators.AppointmentPlus screenshot: Book Now Button on your Facebook Page makes it easy for Customers to schedule appointments.

AppointmentPlus user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.2
  4.2
Jennine E.

Loved it!

Used daily for 2+ years
Reviewed 2018-11-30
Review Source: Capterra

It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software.

Pros
I loved Appointment Plus because it allowed me to have multiple therapists schedules and multiple rooms. I never had duplicate sessions. It was easy to use and easy for our clients to schedule clients. This has been the best scheduling software I have used./

Cons
I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.

Response from AppointmentPlus


Jennine, we appreciate the review and the A+ rating!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Gordon L.

Gets the job done most of the time

Used daily for 2+ years
Reviewed 2020-04-24
Review Source: Capterra

AppointmentPlus has helped prevent us from accidentally overbooking students (there were times where we had a waiting period of 45 minutes for a 1 hour session) and definitively figure out where we had more openings so we could optimize our space and time. With enough time and effort (and the help of their support team), we have integrated the scheduling system into our daily routines. We’ve spent a lot of time in this system and there’s still a lot of things they can improve, but at the end of the day, Appointmentplus helps us with scheduling.

Pros
Customer support has been really responsive. [SENSITIVE CONTENT HIDDEN] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. [SENSITIVE CONTENT HIDDEN], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual.

Cons
It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues.

Response from AppointmentPlus


Thanks for the review, Gordon. I can imagine the challenges involved in moving your tutoring online. We've received similar kudos on our helpfulness from the many Mathnasiums who have turned to us for scheduling.

You noted how the system helped you optimize your scheduling and eliminated overbooking. Those are key benefits from using the system.

Thanks for taking the time to give us a review!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Clunky, difficult to use and no better featured than any other app

Used monthly for 2+ years
Reviewed 2018-03-01
Review Source: GetApp

Pros
This should really be a simply must have these days but many don't so I guess it's worth mentioning. The security is locked down per user so each normal user can only see their own clients - this is important in confidential organisations.

Cons
All aspects of the UI is counter-intuitive so hard to learn to use and hard to use once you've learned. It takes about three clicks (or swipes / touches) in a number of different popup boxes to perform a single action, for example cancelling an appointment. Many popup boxes are not resize-friendly either and when trying to (for example) cancel an appointment, each successive box pops up in an unlikely part of your screen, miles away from where its parent box was so if you have a big screen you're left wondering why it doesn't seem to have done anything. Recurring appointment maintenance is almost entirely separate from single appointment maintenance so you have to go to an entirely different area in the app to manage repeating appointments. Most other systems smoothly integrate recurring with single appointment management in the creation, modification and deletion of any appointment. Screen refreshes are woefully slow and there are too many of them. Accessing from London via a 75Mb fibre link it takes up to 5 seconds for a page to refresh and every time you cancel / change / add an appointment, the screen refreshes. The app claims to be mobile friendly. If mobile friendly means the identical desktop site is shrunk to an infinitesimal version of itself so it fits on a mobile device screen then perhaps it is. But it isn't. :-) By and large, I think compared to full slate and google calendar (at least) it's unacceptably unusable.

Response from AppointmentPlus


It was painful to read this review from a former client. Clearly they were not happy with our system. Some of what they noted is true. We did move to a three-step process for booking an appointment (select customer, enter appointment information, confirm appointment). Even though this user did not like the change, many of our other clients welcomed the change.

With regard to the system being hard to use, it does indeed have a lot of features. However, most clients report that it's easy to use once you get used to it.

There were a number of other issues noted by this user. Some are definitely valid concerns, and we've listened. We've made many improvements to the software and are super-excited about how these changes are helping our clients to even better streamline their operations.

We're jazzed about even more features and tools we'll be releasing soon.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 0/10

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Doug F.

Appointment Plus Scheduling

Used daily for 2+ years
Reviewed 2020-04-24
Review Source: Capterra

Overall we are pleased with the tool...probably not using the tool to its fullest potential.

Pros
The solution to identify our clients, allowing the client to book appointments and to capture the notes of each appointment - able to cut and paste email notes and using the profile screen to further identify the clienet

Cons
We were able to "go back" to a previous date and add an appointment (to capture notes) for a client that was not part of the location that was open. We could actually have several "appointments" in a day that was actually from different clients even thought the location that they were associated and linked to - was not OPENED in the exceptions. We would still like to be able to capture notes from a client that possibly called us, from another location, but we are not able to identify the essence of the call / appointment.

Response from AppointmentPlus


Doug, thank you for the review. You pointed out something that differentiates AppointmentPlus. It's the ability to serve complex or unique situations. The way scheduling works can vary widely from business to business. We know that and have created a very flexible scheduling engine as a result.

Thanks again for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Robert N.

5 Stars Plus

Used daily for 2+ years
Reviewed 2018-03-29
Review Source: GetApp

Pros
We’ve been using AppointmentPlus for several years now. They had a glitch in a release about a year ago, but since then the system has been outstanding. They seem to really care about their clients and about continually improving their system. Every interaction we’ve had with customer service has been pleasant and fast. We are a very happy client.

Cons
As I noted, they had a release in early 2017 that caused some slowness in the system. But they fixed the issue quickly and ever since that time, the releases have been fine.

Response from AppointmentPlus


Robert, thank you for the review and the positive kudos! Yes, we did encounter an issue with a release about a year ago. And, as a result, we really focused on improving the software release process. As you noted, I’m happy to report that we’ve received excellent feedback on our releases since that time. Thank you for also spotlighting our customer service team as being pleasant and fast. We definitely strive to provide an exceptional customer service experience for our clients. We appreciate the excellent review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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AppointmentPlus pricing

Starting from
$49/month
Pricing options
Subscription
Free trial
View Pricing Plans

All Plans Include:
• Free Consultation and Onboarding
• Event Scheduling
• Customer Payments
• Multiple Access Levels
• Google Calendar Sync
• Email/Text Reminders
• Basic Support
• Facebook Integration
• Recurring Appointments
• Detailed Reports

AppointmentPlus features

API
Access Controls/Permissions
Alerts/Notifications
Calendar Management
Customer Database
Customizable Branding
Data Import/Export
Email Marketing
Mobile Access
Reporting/Analytics

Activity Dashboard (373 other apps)
CRM (295 other apps)
Contact Management (357 other apps)
Customizable Templates (302 other apps)
Email Management (312 other apps)
Reporting & Statistics (401 other apps)
Search/Filter (306 other apps)
Social Media Integration (303 other apps)
Surveys & Feedback (288 other apps)
Third Party Integrations (407 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for AppointmentPlus

Key features of AppointmentPlus

  • Unprecedented Staff Management
  • Sophisticated Client Scheduling
  • Powerful Social Media
  • Revolutionary Customization
  • Popular Plug-ins, Syncs and Integrations
View All Features

Benefits

- Multiple Staff Schedules: Maintain schedules and calendars for multiple staff members.
- Payment Processing: Allow customers to pay online when they book.
- Robust Reporting: Get powerful intelligence into your operations.
- Multi-location Configuration: Streamline scheduling operations for multi-location businesses.
- A+ Customer Service: Fast and effective customer service for all clients.