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iContact

4.5
(578)

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Email marketing , automation, and landing page software

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(32)

iContact Pricing, Features, Reviews and Alternatives

iContact FAQs

Q. What type of pricing plans does iContact offer?

iContact has the following pricing plans:
Starting from: $14.00/month
Pricing model: Free, Subscription

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Q. Who are the typical users of iContact?

iContact has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does iContact support?

iContact supports the following languages:
English

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Q. Does iContact support mobile devices?

iContact supports the following devices:
Android

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Q. Does iContact offer an API?

Yes, iContact has an API available for use.

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Q. What other apps does iContact integrate with?

iContact integrates with the following applications:
Wix, Wufoo, Teachable, Google Forms, Drupal, Microsoft Outlook, Adobe Commerce, WooCommerce, PayPal, Zoho CRM, Kickbox Email Verification, Formstack Forms, X-Cart, 123FormBuilder, Calendly, Webflow, Zapier, Unbounce, ClickFunnels, Big Cartel, Pipedrive, Zoom Meetings, Acuity Scheduling, DaySmart Appointments, Twitter, Gravity Forms, Stripe, LeadsBridge, Jotform, Salesforce Sales Cloud, Squarespace, Google Contacts, Typeform, Nimble, LiveChat, Kajabi, Eventbrite, Meta for Business, Justuno, Leadpages, SurveyMonkey, Keap, Privy, Copper, Digioh, Copper, HubSpot CRM, Cyfe, Google Sheets, BigCommerce, Shopify

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Q. What level of support does iContact offer?

iContact offers the following support options:
Chat, Phone Support, FAQs/Forum, Knowledge Base

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iContact product overview

Price starts from

14

Per month

Flat Rate

What is iContact?

iContact serves any size business and allows for the creation of email newsletters, email automatons , and landing pages. The application comes with various features a business needs in order to grow their customer list and successfully reach inboxes.

Key benefits of using iContact

iContact’s MessageBuilderTM offers hundreds of mobile-friendly email templates that can be filled with personalized text, ideas, using drag-and-drop, as well as add brand colors, with no HTML coding know-how required.

  • Emails sent through iContact end up in inboxes and not spam traps or on internet service provider blacklists. The solution also provides tracking data for messages, so users can see the email delivery in action.

  • With iContact, users can set up autoresponders to schedule automated messages to get delivered over time.

  • iContact tools make understanding vital email statistics easy, so users have the data they need to create messages that connect, and get insight into how well they are performing.

  • iContact’s customer success managers offer unlimited technical support, as well as personal coahcing and calls, videos and webinars to help with any question.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Phone Support
    FAQs/Forum
    Knowledge Base

    Training options

    Webinars
    Videos
    In Person
    Documentation
    Live Online

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    Starting from

    14

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range

    Starting from

    16

    Per month

    Usage Based

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    iContact pricing information

    Value for money

    4.4

    /5

    578

    Starting from

    14

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    iContact features

    Functionality

    4.2

    /5

    578

    Total features

    68

    7 categories

    Most valued features by users

    Reporting/Analytics
    Campaign Management
    Activity Dashboard
    API
    Reporting & Statistics
    Third Party Integrations
    Data Import/Export
    Customizable Templates

    Functionality contenders

    iContact users reviews

    Overall Rating

    4.5

    /5

    578

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.5/10
    Rating distribution

    5

    4

    3

    2

    1

    340

    183

    48

    5

    2

    Pros
    You can allow this program to deal with emails instead of answering each on yourself. It's really a wonderful program and a huge help with your email returns.
    I like its enhanced features and how easy it has been to adapt to it. I like the customer service representatives and their willingness to help and answer all my questions.
    I enjoy that iContact is easy to use, intuitive, and a great price for all that is packed into what you get. You also get great customer service with them.
    Cons
    I had to double enter a lot of info with my fundraising software and then to i-contact. There was a lack of integration that I found frustrating.
    They tried to steal another month of billing and made me dispute with my CC company.
    Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.
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    Mary G.

    Director of Education

    Nonprofit Organization Management, 11-50 employees

    Review source

    Overall Rating

    Great email marketing platform

    Reviewed a year ago

    Transcript

    Mary G.: Hi, my name's Mary. I'm a Director of Education. I am giving a five star review for iContact...

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    Charlie C.

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    We use iContact to send out daily event alert emails for a nonprofit - time efficiency is a must!

    Reviewed 5 years ago

    iContact provides us with an intuitive platform that saves us time. We can create and manage emails efficiently, spending time savings on other needs. The recent upgrade matches intuitive work flow very well.

    Pros

    The recent upgrade to the platform matches natural workflow (and spots for quality checks to prevent mistakes). We've saved time creating and managing our emails. We have a dedicated advisor that responds quickly when we have needs or questions. It's much nicer than an anonymous "call center" where you get who you get. I especially like the new upgrades to the platform, which reflect the way I/we work in an increasingly intuitive way.

    Cons

    I would like to see more seamless integrations with other software and extensions, such as a text-to-join feature.

    Vendor response

    Thanks for the review, Charlie! When we were designing the new interface one of our goals was to make it intuitive, so your feedback is wonderful to hear. With a lot on your plate, we know that saving time is critical to your day-to-day tasks. We¿ll pass your kind feedback to your Strategic Advisor. Our services and support teams love hearing that the work they do makes such a positive impact on your work. We are always looking to enhance our integration offerings, so if you have specific software or extensions in mind please let your advisor know! Thank you again!

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    Patrick C.

    Financial Services, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    iContact is the superior mass mailing service when it comes to functionality and customer service.

    Reviewed 5 years ago

    iContact has been extremely helpful in getting our curated content out to the masses. The user interface makes it easy to create your own personal content to send out and the system provides a fairly comprehensive report of your mailer, which is crucial for anyone working in sales. It gives you an extra edge to know who opens what, how quickly and who is not interested so you can update your CRM accordingly. Great stuff from iContact.

    Pros

    Off the bat, we previously used a different mass mailing service whose customer support was non-existent so it was essential for us to find a provider that we could get in touch with whenever issues arose. The team at iContact has done a great working with us and helping us through the process of switching over from out other provider. The service works as intended and the user interface is easy enough to use and create content to mail out. Customer service is second to none.

    Cons

    I don't like that the service is not integrated into salesforce off the bat. We still haven't figured out how to get it done and truthfully, haven't had the motivation or necessity to reach out to customer service about it. When I consider that SalesForce has already endorsed its own proprietary mass mailer, I'm not surprised that there is difficulty with integration.

    Vendor response

    Hi Patrick! Thank you so much for your great feedback about our customer service team. They truly are a knowledgeable, dedicated, and friendly group of people. It sounds like you are on our iContact Pro platform which offers Salesforce sync. Thank you for the feedback regarding difficulties with this. We are happy to take it into account as we continue to make iContact even better! In the meantime, please don't hesitate to reach out to our support team for further assistance in getting this set up.

    SG
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    Sara G.

    Marketing and Advertising, self-employed

    Used other for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

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    Left ASAP, Didn't Look Back

    Reviewed 5 years ago

    It was my first email marketing software, so I learned about it. Now that I have my own marketing company, I know not to use it.

    Pros

    Our emails were professional-looking. I liked being able to do the email marketing for more than one company, and everything was kept separately.

    Cons

    Their customer service was nonexistent. It was faster for me to either ignore the issue or find my own solution before they would respond, sometimes days later. The number of templates are few. You can only schedule to a couple of social media platforms, you have to schedule them separately, and they still adhere to the old Twitter character limit. We paid more to get more, and our "dedicated account rep" would only speak to us once a month for exactly 30 minutes. Not worth the money. We switched companies and paid less, and their customer service department contacts me once a week, just to check in. Our deliverability is higher, too. Customers that had a "bad mailbox" according to iContact are calling us, delighted to get our emails again.

    Vendor response

    Hi Sara. Thank you so much for your honest review! We are glad that you were able to create professional looking emails using our service. We also appreciate your feedback regarding the aspects of iContact that you were not happy with. We pride ourselves on fast and comprehensive support, and it is truly regrettable that you had a different experience. We will definitely take this feedback into account as we work towards ensuring no customers have the kind of experience that you described.

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    Bill Laurel P.

    Hospital & Health Care, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    User Friendly

    Reviewed 3 months ago

    iContact is an ideal solution for me to organize my contacts and make sure that I'm communicating with them in the most efficient way.

    Pros

    'm really enjoying using iContact as a full-fledged communication tool. It's simple to send out emails and messages to my contacts promptly, plus I can tailor the content to suit my requirements. Moreover, the customer service is excellent, always responding quickly and being helpful. Additionally, I'm impressed with the range of features that come with iContact - such as contact segmentation, email automation, and the analytics tool. The analytics feature is especially helpful, as I can keep tabs on who opened my emails, and from that data, I can make informed decisions about upcoming campaigns.

    Cons

    I have no complaints about the product so far.

    Vendor response

    Thank you so much for your review! We appreciate you taking the time to share such kind words.

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    Dave G.

    51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The features you want with the support you need.

    Reviewed 5 years ago

    We have used iContact for ten years to manage the email marketing services for our clients that range from single locations to hundreds of locations. The software has grown with us over the years as demands for automation and integration with third party systems have increased. The key to great software is support combined with the features you need. We found that with iContact.

    Pros

    We have not found anything we cannot do with iContact. If we can't figure it out a call to support gets us the answer we need. For those looking for API support, according to a large client of ours the API is very robust and easy to use.

    Cons

    There are UI areas in the software that can be improved. The creation and management of segments needs to be easier.

    Vendor response

    Hi Dave! Thank you so much for your review. We're so happy to hear that we're continuing to meet your business needs after all of these years. Customer happiness is our top priority! Also, thank you for the suggestions for improving the segments UI. We will definitely take these into consideration as we continue to evolve the platform. Thanks for being such a loyal customer over the last decade!

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