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iContact

4.5
(589)

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Email marketing , automation, and landing page software

(38)

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iContact Pricing, Features, Reviews and Alternatives

iContact FAQs

Q. What type of pricing plans does iContact offer?

iContact has the following pricing plans:
Starting from: $14.00/month
Pricing model: Free, Subscription

These products have better value for money


Q. Who are the typical users of iContact?

iContact has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does iContact support?

iContact supports the following languages:
English


Q. Does iContact support mobile devices?

iContact supports the following devices:
Android


Q. Does iContact offer an API?

Yes, iContact has an API available for use.


Q. What other apps does iContact integrate with?

iContact integrates with the following applications:
Wix, Wufoo, Teachable, Google Forms, Drupal, Microsoft Outlook, Adobe Commerce, WooCommerce, PayPal, Zoho CRM, Kickbox Email Verification, Formstack Forms, X-Cart, 123FormBuilder, Calendly, Webflow, Zapier, Unbounce, ClickFunnels, Big Cartel, Pipedrive, Zoom, Acuity Scheduling, DaySmart Appointments, Twitter/X, Gravity Forms, Stripe, LeadsBridge, Jotform, Salesforce Sales Cloud, Squarespace, Google Contacts, Typeform, Nimble, LiveChat, Kajabi, Eventbrite, Meta for Business, Justuno, Leadpages, SurveyMonkey, Keap, Privy, Copper, Digioh, Copper, HubSpot CRM, Cyfe, Google Sheets, BigCommerce, Shopify


Q. What level of support does iContact offer?

iContact offers the following support options:
Chat, Phone Support, FAQs/Forum, Knowledge Base

iContact product overview

Price starts from

14

Per month

Flat Rate

What is iContact?

iContact serves any size business and allows for the creation of email newsletters, email automatons , and landing pages. The application comes with various features a business needs in order to grow their customer list and successfully reach inboxes.

Key benefits of using iContact

iContact’s MessageBuilderTM offers hundreds of mobile-friendly email templates that can be filled with personalized text, ideas, using drag-and-drop, as well as add brand colors, with no HTML coding know-how required.

  • Emails sent through iContact end up in inboxes and not spam traps or on internet service provider blacklists. The solution also provides tracking data for messages, so users can see the email delivery in action.

  • With iContact, users can set up autoresponders to schedule automated messages to get delivered over time.

  • iContact tools make understanding vital email statistics easy, so users have the data they need to create messages that connect, and get insight into how well they are performing.

  • iContact’s customer success managers offer unlimited technical support, as well as personal coahcing and calls, videos and webinars to help with any question.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Phone Support
    FAQs/Forum
    Knowledge Base

    Training options

    Webinars
    Videos
    In Person
    Documentation
    Live Online

    Not sure about iContact? Compare it with a popular alternative

    Starting from

    14

    Per month

    Flat Rate

    Free plan
    Free trial
    Pricing range

    Starting from

    100

    Per month

    Usage Based

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    iContact pricing information

    Value for money

    4.4

    /5

    589

    Starting from

    14

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    iContact features

    Functionality

    4.2

    /5

    589

    Total features

    69

    7 categories

    Most valued features by users

    Reporting/Analytics
    Activity Dashboard
    API
    Third-Party Integrations
    Campaign Management
    Reporting & Statistics
    Data Import/Export
    Customizable Templates

    iContact users reviews

    Overall Rating

    4.5

    /5

    589

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.49/10
    Rating distribution

    5

    4

    3

    2

    1

    350

    182

    49

    6

    2

    Pros
    You can allow this program to deal with emails instead of answering each on yourself. It's really a wonderful program and a huge help with your email returns.
    I like its enhanced features and how easy it has been to adapt to it. I like the customer service representatives and their willingness to help and answer all my questions.
    I enjoy that iContact is easy to use, intuitive, and a great price for all that is packed into what you get. You also get great customer service with them.
    Cons
    I had to double enter a lot of info with my fundraising software and then to i-contact. There was a lack of integration that I found frustrating.
    They tried to steal another month of billing and made me dispute with my CC company.
    Even though the charity I worked with started using another service, iContact demanded payment for a period of time after we had made the switch. I personally found that in poor taste.
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    Mary G.

    Director of Education

    Nonprofit Organization Management, 1-10 employees

    Review source

    Overall Rating

    Great email marketing platform

    Reviewed 2 years ago

    Transcript

    Mary G.: Hi, my name's Mary. I'm a Director of Education. I am giving a five star review for iContact...

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    Jason L.

    51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Powerful tool to send messages and manage lists. Also the iContact for Salesforce instance is great.

    Reviewed 6 years ago
    Pros

    Lots of templates, easy to use, and very easy to train users on emails/lists/template management. I've used it in three organizations and highly recommend it for small businesses.

    Cons

    I'd like an add-on for basic marketing automation -- e.g. if an email is not opened after 5 days, set up a campaign to send a follow-up v if an email is opened and the transaction isn't completed, send a separate follow-up message.

    Vendor response

    Hello Jason, Thanks so much for the review, we're thrilled to hear that iContact is working so well for you in multiple organizations and that you've had an easy time training users on our product. We have some great news for you, as part of our 2018 plan, we're working on adding several automation features. We can¿t wait to make these features available to our customers, and we hope that you will continue to give us your feedback along the way!

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    Patrick C.

    Financial Services, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    iContact is the superior mass mailing service when it comes to functionality and customer service.

    Reviewed 6 years ago

    iContact has been extremely helpful in getting our curated content out to the masses. The user interface makes it easy to create your own personal content to send out and the system provides a fairly comprehensive report of your mailer, which is crucial for anyone working in sales. It gives you an extra edge to know who opens what, how quickly and who is not interested so you can update your CRM accordingly. Great stuff from iContact.

    Pros

    Off the bat, we previously used a different mass mailing service whose customer support was non-existent so it was essential for us to find a provider that we could get in touch with whenever issues arose. The team at iContact has done a great working with us and helping us through the process of switching over from out other provider. The service works as intended and the user interface is easy enough to use and create content to mail out. Customer service is second to none.

    Cons

    I don't like that the service is not integrated into salesforce off the bat. We still haven't figured out how to get it done and truthfully, haven't had the motivation or necessity to reach out to customer service about it. When I consider that SalesForce has already endorsed its own proprietary mass mailer, I'm not surprised that there is difficulty with integration.

    Vendor response

    Hi Patrick! Thank you so much for your great feedback about our customer service team. They truly are a knowledgeable, dedicated, and friendly group of people. It sounds like you are on our iContact Pro platform which offers Salesforce sync. Thank you for the feedback regarding difficulties with this. We are happy to take it into account as we continue to make iContact even better! In the meantime, please don't hesitate to reach out to our support team for further assistance in getting this set up.

    AR
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    Verified reviewer

    Entertainment, 11-50 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    iContact is easy enough to use for our mass email needs, but I feel that it could be better.

    Reviewed 6 years ago
    Pros

    The new email templates are nice and easy to use once you get the hang of it. The analytics and insights are helpful in gauging how many people are seeing our messages. I also like the ease with which we can add and remove contacts.

    Cons

    The new templates are easier to use than the original email layout, but there are an awful lot of steps in the formatting. I feel like that process could be streamlined. Also, I understand that our account doesn't allow for tons of file storage, but it would be nice if the individual file/asset upload size was a bit bigger. I also think that there could be a more user-friendly way to re-verify contacts. We have over 8,000 contacts we email regularly but the process to re-verify contacts to keep our lists healthy is really confusing.

    Vendor response

    Thank you so much for taking the time to write this review! We are glad to hear that you have been able to easily add and remove contacts from your account. We understand the importance of being able to manage your contacts with ease, which is why we really appreciate your feedback regarding re-verifying contacts. We respect your desire to maintain a current and healthy list. All of your feedback has been passed along to our Product Management team so that it can be reviewed for possible updates in a future release.

    JM
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    Jonathan M.

    Real Estate, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Email Marketing Optimization Tool

    Reviewed 5 months ago
    Pros

    Traditional marketing strategies are tedious, expensive and time consuming. iContact makes it easy to create, customize, send and manage email deliverability.

    Cons

    Unlike alternatives such as Constant Contact, iContact lack website builder tools.

    Vendor response

    Thank you for your great review. We will pass along your feedback to our product team to help make iContact better!

    CB
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    Collin B.

    Information Technology and Services, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Email Marketing Optimization Program

    Reviewed 10 months ago

    iContact allows me to save time by creating personalized emails for marketing via drag and drop.

    Pros

    iContact streamlines the entire process of email marketing by allowing me to create and send high volume personalized marketing emails.

    Cons

    iContact mobile application has deficiencies in features compared to it’s cloud based solution for mobile and PC.

    Vendor response

    Thank you for the great review! We will be sure to share your feedback with our team.

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