Appointment Reminder Reviews

Appointment Reminder

Integrated appointment reminder scheduling tool

4.73/5 (41 reviews)

Pros
  • Overall I love how simple it is. I don't have any experience with other appointment reminded software's so I honestly don't know what to compare them and say if this is the best.Jeremy B.Read the full review
  • Ease of us was a nice feature the options to text or email were great.Erin T.Read the full review
  • It has brought down my cancellation rate significantly and shows me that the client received the reminder. It is easy to use and a very nice platform.lamya t.Read the full review
Cons
  • There is some problem with the appointments with the same starting time.and while editing its back to the begining of the list.Madhawa C.Read the full review
  • The number of characters on the text seem too limited. It doesn't give you the option to send an immediate message to the recipient if you change or cancel their appointment.Carrie B.Read the full review
  • It can be a little difficult to schedule two appointments with the same start time, but it can be done.Meredith R.Read the full review
97%
recommended this to a friend or a colleague
Karla Leon

Easy to use application, managing to organize your work. Excellent

Used daily for 6-12 months
Reviewed 2018-06-24
Review Source: Capterra

Help organize my appointments quickly and easily

Pros
In a busy life of work the best you can have, is a tool that helps you organize your schedule, work and appointments, thus being able to save a lot of time, used in a practical way from the cell phone or from the pc. Amazing

Cons
In General: It is very easy to configure, the way you can use it from your phone or PC is extremely important.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Great 2-way appointment setting software

Used daily for 1-2 years
Reviewed 2019-05-13
Review Source: Capterra

Overall, I'm happy. I think there are some steps that could be taken to improve appointment reminder, but right now, I think it's the best solution out there.

Pros
The best thing about appointment reminder is a visual calendar that shows confirmed, unconfirmed, canceled, and showed appointments.

Cons
There is no easy way to export reports from the data I enter into appointment reminder. No way to export customer lists with names and phone numbers or statistics on who is showing up vs who is not showing up. Also, there is no way to effectively time block out my calendar for times I'm not available.

Response from Graphite Systems


Hi and thanks for the review! We are currently working on new features like what you described and will soon have available! We will email our customers when they are ready!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Meredith Rines

Love this system!

Used daily for 2+ years
Reviewed 2018-10-05
Review Source: Capterra

Our no-show, no-call rates have dropped because our clients are getting reminded of their appointments through phone, email and text.

Pros
It's really easy to use and create multiple appointments. As a tax office, our January-April look a little hectic on the calendar and using Appointment Reminder is super easy to make sure all of our clients are getting contact prior to their appointment.

Cons
It can be a little difficult to schedule two appointments with the same start time, but it can be done!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Really Great App!

Used daily for 6-12 months
Reviewed 2019-12-08
Review Source: Capterra

Appointment Reminder has really made my scheduling of appointment easier, and helps me to remember them by sending me email notifications.

Pros
Can reduce no-shows and last minute cancellations Automatic reminders Makes it very easy to schedule and organize appointments. Calendar management Multiple persons can use it Calendar sync with Google Wide variety of email templates Customizable templates Email notification

Cons
There is no integration with outlook for Mac. No other disadvantages. The software is great other than that.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Carrie Brandow

Only appointment program we have tried...

Used daily for 2+ years
Reviewed 2018-10-05
Review Source: Capterra

It has helped our no-show rate or wrong appointment time overall

Pros
It suits our need of sending a reminder to our patients regarding their appointment.

Cons
1. It doesn't have a reschedule option; you just have to delete and re-add 2. It doesn't let you send a direct or customized reminder to select patients who haven't responded or that you want to send an immediate message to 3. It doesn't let you customize per appointment if you want to send a reminder other than the standard default time or text (different provider, type of service, etc) 4. The number of characters on the text seem too limited 5. It doesn't give you the option to send an immediate message to the recipient if you change or cancel their appointment

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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cheryl McCabe

Have been using since it's launch

Used daily for 2+ years
Reviewed 2018-10-05
Review Source: Capterra

Our appointments are booked sometimes months in advance. If a client misses, it is hard to get them back in and if they miss, we can't fill the spot therefore lose revenue.

Pros
It is very easy to use and update appointments for clients. They all love it and I love knowing they received their reminder - No excuses to miss!

Cons
The client list, when editing, always jumps back to the beginning of the list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron Bell

Great software

Used daily for 2+ years
Reviewed 2018-10-09
Review Source: Capterra

Pros
We have used this software in our clinic for a few year now and it has fulfilled all of our scheduling needs and has been very easy to use.

Cons
Nothing. It does exactly what we need it to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Aungela JOnes

This company works as promised...

Used daily for 2+ years
Reviewed 2018-10-05
Review Source: Capterra

I do not have any current issues. Overall, things have gone quite well.

Pros
It's very easy to learn and navigate through.

Cons
It allows multiple profiles to save for the same patient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Keep Track of Appointments

Used daily for 6-12 months
Reviewed 2018-10-02
Review Source: Capterra

It does what it's supposed to, and does it well!

Pros
Appointment Reminder is a software named for its task. It is a simple yet efficient tool for reminders. I have used this for a while and it has helped me to schedule daily appointments and tasks. It has an easy setup and launching. Many similar tools go over the top with many features that are never used, whole Appointment Reminder is straight to the point.

Cons
A little bit expensive but its features justify its price.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Andrea Mahfoud

I really like this app because sometimes the alarm of cellphone is not enough

Used daily for 6-12 months
Reviewed 2018-04-25
Review Source: Capterra

Pros
what I like most about this app, it is very practical and I can use it in my phone and it help in my work for organize everything and don't forget nothing.

Cons
I don't have any complaint about this app is easy to use and it makes work much organized than before

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Whitney Thomas

Very Useful

Used weekly for 6-12 months
Reviewed 2018-10-04
Review Source: Capterra

Appointment Reminder has been very helpful to our business. It's definitely cut down a lot of man hours we used to use contacting each patient individually. Also very helpful that we can go back and check the status of each reminder once it's sent and even reason responses if someone can't be reached and why.

Pros
I like that the system allows 3 different options for contacting the patient and that the scripts can be customized.

Cons
This is less of a con and more of a suggestion: if it were possible for the office to be notified *how* a patient responded to a reminder. For example, we could know that the patient responded via text to cancel or cancelled via phone call and then confirmed via text. We have a few issues with patients responding differently via different methods for the same appointment. It would just help us overall be able to pinpoint where the signals are getting crossed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Christopher Jakub

Excellent product

Used daily for 1-2 years
Reviewed 2018-10-07
Review Source: Capterra

I’ve never had a problem with the program. Billing issues have been handled quickly and easily with no problem.

Pros
The software is easy to use. It is self explanatory. It does what it says it will do. My clients are contacted when I requested they are and they are able to respond.

Cons
The way the clients are stored in the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Judy Jee

Customer rep is patient and helpful every time I contact him. He gets things sorted straight away.

Used daily for 6-12 months
Reviewed 2017-08-17
Review Source: Capterra

We have noticed our clients are more likely to keep their appointments since implementing this software. Our clients have many issues in their lives and often forgot to attend our service prior to the software being introduced. This allows us to help them much more effectively.

Pros
It is so easy to set up and to use. The ongoing support from customer rep is amazing and nothing is a problem. I can't think of anything I don't like about this software. Everything is easy and the support amazing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

My Aunt's salon has gathered a lot of loyal customers

Used daily for free trial
Reviewed 2018-08-02
Review Source: Capterra

It saves time and effort of the staff of the small salon business

Pros
Customers like it when they were reminded about their appointment to salon. the salon itself is already busy as it have only few staffs, so they cant manage to contact their customers. then I tell her to try this application. and it works really great. it suits well on her business.

Cons
We don't have any issue about this application as my Aunt really like using it. and would like to avail the application after the free trial session

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Celine Grosch

Appointment Reminder for Law Firm

Used daily for 6-12 months
Reviewed 2018-10-02
Review Source: Capterra

less cancellations, less "no-shows" or "forgotten appointments" which have all resulted in lower cancellation fees as we book various appointments for our clients outside of our office.

Pros
easy to use able to have more than one user able to customize to our use

Cons
limit on calendars limit on one appointment in each slot (lots of times we have double bookings)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

cohesively connects all of my platforms

Used daily for 1-2 years
Reviewed 2018-10-23
Review Source: Capterra

Pros
I finally found a solution that adequately connects all of my plans in one place.

Cons
It was confusing at first but i figured it out!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melinda Larsen

Appointment Reminder Feedback

Used daily for 6-12 months
Reviewed 2018-10-09
Review Source: Capterra

Reduced no shows, free up staff time so we don't have to call for reminders

Pros
Easy to use; cuts down on no show and cancellations

Cons
Could add some more features, e.g. search by patient to find their appointment and wait list for patient that would like to be called if we have a cancellation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Gregg Albert

Does What They Claim, Nice and Simple

Used daily for 6-12 months
Reviewed 2017-02-01
Review Source: Capterra

I like services that just do what they say they do, and not a whole bunch of other junk that I don't need. It's a simple service for us and we never even have to think about making sure our people show up now. If you need to talk with Appointment Reminder support, they are great and super helpful.

Pros
Ease of use

Cons
That it's not free!

Response from Appointment Reminder


Thank you Gregg!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tonya Lindsay

A good thing

Used daily for 6-12 months
Reviewed 2019-02-11
Review Source: Capterra

Pros
I love this software, it's so easy to use and it's just great. Especially since I can't remember anything.

Cons
There was nothing that I dislike about this software.

Response from Graphite Systems


Hi Tonya! Glad you are enjoying the software. Let us know if you ever have any questions! :)

Diane

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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lamya touma

Helpful to prevent cancellations

Used weekly for 2+ years
Reviewed 2018-10-06
Review Source: Capterra

Pros
It has brought down my cancellation rate significantly and shows me that the client received the reminder. It is easy to use and a very nice platform.

Cons
I wish it would integrate with other calendar systems so I don't have to manually enter appointments every week.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Branden Foust

Advanced Vascular Labs

Used daily for less than 6 months
Reviewed 2018-10-05
Review Source: Capterra

Over all your system works good. It would be nice to be able to call your operators and be able to talk to someone. Email is kinda slow

Pros
Pretty easy to log in and schedule a patient. It seems to work pretty good for reminding patients.

Cons
The only change I would like to see is the ability to add another field in the patient's information so we can add notes. This way we can differentiate what type of test(s) the patient is getting just by looking at the main schedule. Currently, we add the test types in the patient name field, which works, but is not ideal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Christian Ronan

Appointment Reminder Review for small businesses

Used weekly for less than 6 months
Reviewed 2018-10-02
Review Source: Capterra

Pros
It allows you to have the ease of not contacting customers yourself for scheduled appointments and other things.

Cons
It confused my customers at first, was supposed to show as coming from our phone number but it did not. It takes almost as much time to set it up every day as it does for me to copy and paste text messages myself from a cell phone. The price for the service is so high that as a small business it makes me wonder if it is worth paying for. Especially when some days I do not even use it because when I send out reminders manually it allows me to get to talk with the customers which makes it not as easy for them to guilt free cancel their appointments which can put me in a pretty bad spot. Then I have to adjust appointment times and send them out myself from our office cell phone which confuses the customers who already received a time from the appointment reminder.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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talha aijaz

'VOICENT' A Useful Program for Businesses.

Used daily for less than 6 months
Reviewed 2019-03-22
Review Source: Capterra

Really, this software make my work easier, I highly recommend this software to use in order to organize an appointments

Pros
The system is excellent for customer satisfaction, they are reminded about their appointment to clinic, salon, law firm etc. it is easy to use and very practical. one of a service which i like the most is an appointment reminder support, they are very helpful and problem solver.

Cons
According to me, no such complain about this app, it is very helpful product and a useful tool to organize your work and appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Madhawa Chathuranga

Be Smart with Appointment Reminder

Used daily for free trial
Reviewed 2019-10-05
Review Source: Capterra

I used it for my appointments with the home visit patients

Pros
Its shows us all the appointments which confirmed and unconfirmed and also cancel. and its like a digital calender and its very easy to use

Cons
there is some problem with the appointments with the same starting time.and while editing its back to the begining of the list

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Simple and Easy

Used weekly for 2+ years
Reviewed 2018-10-03
Review Source: Capterra

We are able to schedule appointments very easily

Pros
Very easy to teach users how to use, great to be able to write your own scripts.

Cons
The UI is a bit outdated, and the client organization could be improved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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