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End-to-end customer loyalty & rewards solution

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bLoyal Pricing, Features, Reviews and Alternatives

bLoyal FAQs

Q. What type of pricing plans does bLoyal offer?

bLoyal has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of bLoyal?

bLoyal has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does bLoyal support?

bLoyal supports the following languages:
English


Q. Does bLoyal offer an API?

Yes, bLoyal has an API available for use.


Q. What other apps does bLoyal integrate with?

bLoyal integrates with the following applications:
WooCommerce, Clover, WordPress, DatasymPRO, KORONA POS, Shopify


Q. What level of support does bLoyal offer?

bLoyal offers the following support options:
Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

bLoyal product overview

Price starts from

29

Per month

Usage Based

What is bLoyal?

bLoyal is a cloud-based omnichannel loyalty and rewards program solution which integrates with a range of eCommerce platforms and point of sale (POS) systems. The software is suitable for companies at all stages of business growth and can be used to create and manage customer loyalty programs for in-store, online, phone, and other sales channels.

Key benefits of using bLoyal

  • Customers can be enrolled into loyalty programs through in-store point of sale (POS) systems, the online checkout process, website popups, mobile apps, text-to-join plugins, and social media channels, and offered enrollment incentives such as coupons or money off purchases.

  • Custom frequent buyer programs can be configured in real time, with flexible points, recurring purchase benefits, coupons, customizable reward thresholds, cash back offers, electronic punch cards, and tiered award programs.

  • The built-in CRM links customer purchases and rewards balances across store locations, online transactions, and other channels, with customer profiles containing real-time sales transaction data, gift card balances and transactions, and more.

  • Outbound marketing tools enable users to send exclusive offers to customers via email, SMS, social media, or remarketing campaigns, with the option to create targeted promotions based on customer preferences, demographics, and behavior.

  • Segmented loyalty lists can be created, and customers can be added to lists automatically after they sign up, based on their signup method, location, demographics, and order or purchase histories, or be manually added to mailing lists by managers.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Phone Support
    Email/Help Desk

    Training options

    Videos
    Live Online
    Documentation
    Webinars

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    bLoyal pricing information

    Value for money

    2.7

    /5

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    Starting from

    29

    Per month

    Usage Based

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    bLoyal features

    Functionality

    3.6

    /5

    8

    Total features

    41

    3 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    Activity Dashboard
    Alerts/Notifications
    API
    Reporting & Statistics
    Customizable Branding
    Email Marketing

    bLoyal users reviews

    Overall Rating

    3.4

    /5

    8

    Positive reviews

    62

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.83/10
    Rating distribution

    5

    4

    3

    2

    1

    4

    1

    0

    0

    3

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    Kevin M.

    Information Technology and Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Intuitive and easy to use application. Staffs are very easy to work with.

    Reviewed 2 years ago

    Good

    Pros

    We had a good experience working with bLoyal. The software is intuitive and easy to use. [SENSITIVE CONTENT] is experienced, knowledgeable, and very easy to work with. Highly recommend.

    Cons

    There are many features contained in many different versions of the software so it was rather difficult to choose the right one.

    Vendor response

    Thank you for sharing your positive review of bLoyal! We're delighted to hear that our platform has met your needs. Your support means a lot to us and we're grateful for the opportunity to work with you. Please don't hesitate to reach out if there's anything we can do to further improve your experience. Thanks again for your review!

    AR
    AvatarImg

    Verified reviewer

    Marketing and Advertising, 11-50 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Robust Loyalty Platform for Those Looking to Build a Strong Customer Retention Strategy

    Reviewed a year ago

    bLoyal is a powerful way to build a loyalty marketing programs. The ability to connect to most major eCommerce and POS platforms lowers the barrier on enacting customizable consumer rewards programs. The platform is extremely customizable and supports points, frequent buyer, and subscription programs natively to ensure we're able to communicate the right message and right offer at the right time to each customer based on their journey.

    Pros

    If you're looking for a powerful loyalty marketing program that allows marketers to tap into the full power of customer retention marketing, this is it. It's got all the bells and whistles that marketers hope for and seems to expand weekly.

    Cons

    The setup and onboarding process can be a lot and is almost better tackled in pieces (which they were actually great about) I think this is mostly because they connected our website and our brick and mortar system. Plus, there's a lot of tools. That said, well worth it.

    Vendor response

    Thank you for taking the time to share your thoughts on bLoyal! We're thrilled to hear that you find our loyalty platform to be a powerful tool for building a strong customer retention strategy. We look forward to continuing to support your business's loyalty marketing initiatives.

    RW
    AvatarImg

    Rene' W.

    Retail, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Stay away from this awful company

    Reviewed 3 years ago

    Please avoid doing business with this company. I was promised the moon and they fell short on many levels. I can't tell you how disappointed I am in their customer service. I also feel like they were a bit sneaky. I used their frequent buyer program to integrate with Korona. They promised a smooth transition and that they would set up all of the different manufacturers specs that I needed. (It is not...

    Pros

    Extensive reporting features with tons of information.

    Cons

    Customer service takes forever. Reports are difficult to figure out. They changed my subscription rate several times. They often place blame on my POS company for their applications failures. They told me it would be a seamless integration and that they would be able to set up my frequent buyer accounts but they did many of them wrong.

    HM
    AvatarImg

    Heather M.

    Retail, 51-200 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    bLoyal helps Business in Belize to Elevate their Customer Loyalty Program

    Reviewed a year ago

    [sensitive content hidden] have been exceptional to work with. They are responsive to my communications, quick to rectify issues, quick to provide me with meeting opportunities, quick to correct mistakes without question or push-back, open to supplying out-of-the box solutions to meet my business needs here in Central America. All our interactions have been professional and friendly. My bLoyal team really helps me to feel like they have my back and they are invested in helping my business to succeed and grow!

    Pros

    This platform has allowed us to create unique developments for our Customer Loyalty program that specifically meet our needs in our market. We operate one of the busiest service stations in the country and focus 99% of our marketing efforts on keeping our current customers happy so that they spread the word for us and continue to build our business!

    Cons

    The Director Platform design is outdated and a bit difficult to navigate, however, the functionality is solid. It took us as few tries to properly integrate the bLoyal developments into the Korona POS system to make them operational, but the bLoyal team worked very closely with us and Korona to get it fixed. There is a few-second time delay when the Korona has to act on a bLoyal action, which can be frustrating at the cashier on busy days.

    Vendor response

    Thank you for taking the time to share your positive experience with bLoyal! We're committed to providing effective solutions to help businesses like yours succeed, and we appreciate your support.

    OG
    AvatarImg

    Oniqueh G.

    Wine and Spirits, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Expensive & Frustrating Setup but Good Software Overall

    Reviewed 5 years ago

    We decided to transition to bLoyal primarily because it made managing wine club so much easier and has more data fields than other options making it easier to tailor the membership and orders for customers. However, the customer service is extremely disappointing and frustrating. It took around 6 months to get the software live due to lack of communication or activeness from the deployment team at...

    Pros

    bLoyal has a lot of great features that make it easy to track your customers and report on their purchase and membership history.

    Cons

    It is not fully integrated with UPS which is hard for a company that ships in-house as we do. The reports pull incorrect or oddly formatted data.

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