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Carbonite
5
95
4
47
3
17
2
4
1
9
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Internet based backup solution
Table of Contents
Carbonite - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Carbonite overview
Based on 172 verified user reviews
What is Carbonite?
Reviews for Carbonite come from a wide variety of industries, including Information Technology and Services (10% of reviewers), Health, Wellness and Fitness (6%), and Computer Software (6%). The most frequent use case for Carbonite cited by reviewers is backup (90% of reviewers).
What do users say about Carbonite pricing?
Most reviewers indicate Carbonite offers affordable pricing and good value for unlimited backup, and they appreciate discounts for multiple devices. Some reviewers feel the price is high for server backups or advanced features, and they mention limited functionality in lower tiers.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Backup and Restore
File Upload
Backup
Data Backup
Customer Support
Performance and Speed
Carbonite’s user interface
Carbonite pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.2
Ease of use
4.2
Customer support
4.0
Reviews sentiment
What do users say about Carbonite?
Reviews for Carbonite come from a wide variety of industries, including Information Technology and Services (10% of reviewers), Health, Wellness and Fitness (6%), and Computer Software (6%). The most frequent use case for Carbonite cited by reviewers is backup (90% of reviewers).
Select to learn more
Who uses Carbonite?
Based on 172 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Carbonite's key features
Most critical features, based on insights from Carbonite users:
All Carbonite features
Features rating:
Carbonite alternatives
Carbonite
Starting from
4.92
Per month
IDrive
Starting from
2.95
Per year
Cove Data Protection
Starting from
No pricing info
NAKIVO Backup & Replication
Starting from
99
One-time payment
Carbonite pricing
Pricing plans
Pricing details:
User opinions about Carbonite price and value
Value for money rating:
Of 36 reviews that provide robust commentary on Carbonite's price and value, mention it in a positive light.
Most reviewers indicate Carbonite offers affordable and reasonable pricing, especially for unlimited backup and essential features, making it a cost-effective solution for many users. They appreciate the peace of mind and ease of use included at a fair price, with some noting discounts for multiple devices. Some reviewers feel the price is a bit high compared to competitors, particularly for server backups or after recent price increases, and mention that reduced functionality may require more expensive plans. Some users say the value could be better if more features were included in lower-priced tiers.
, and
Carbonite integrations (1)
Integrations rated by users
We looked at 172 user reviews to identify which products are mentioned as Carbonite integrations and how users feel about them.
Integration rating: 5.0 (1)
Carbonite customer support
What do users say about Carbonite customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Carbonite customer support.
A fair number of users found Carbonite's customer support responsive, professional, and helpful when resolving issues.
A number of users experienced difficulty reaching support, slow resolution, or unhelpful responses from the customer service team.
Support options
Training options
To see what individual users say about Carbonite's customer support, check out the review snippets below.
“They market heavily, so customers recognize and trust the name, though I do believe that they shouldn't.”
Donnie P.
Systems Administrator
“The customer support is terrible.”
Donnie P.
Systems Administrator
“After being a customer for fifteen years, I am thoroughly disappointed with Carbonite's product and their complete unwillingness to refund anything for the time my PC spent not being backed up last year.”
Tim H.
Founder
Carbonite FAQs
Carbonite lets users backup all the data on their computer as long as it’s connected to the internet. It is a cybersecurity software that allows businesses to back up their files and digital assets, as well as recover them in the event of a data loss. In addition to offering unlimited storage space, Carbonite includes the following features - automated backup for files that are added to the computer, automatic file synchronization between all devices in the home office or small business (including mobile devices), and remote access so users can access their files anywhere.
These products have better value for money
