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Copper vs Freshsales Comparison (2026)

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Compare similar apps

HubSpot CRM

4.5

Salesforce Sales Cloud

4.4

Zoho CRM

4.3

Good recommendations?

Copper

Freshsales

Overview

Designed for businesses using Google Workspace (formerly G Suite), Copper keeps business relationships in one place, automates repetitive tasks, and helps you stay organized with projects and deadlines. Get started in minutes!

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

622

367

178

Value for money

Ease of use

Features

Customer support

73%

would recommend this app

4.5

623

404

164

Value for money

Ease of use

Features

Customer support

82%

would recommend this app

Pros

“Copper provides a comprehensive suite of tools that allows me to track existing clients, identify opportunities, and communicate with different audiences based on their customer profile. ”

James C.

Customer Success Manager

“We can track notes on our clients, organize new inquiries for our services, and increase communication between team members as a result.”

Rich D.

Managing Director

“Tags help me stay organized, and adding custom fields to every record type is very helpful.”

Sarah R.

VP, Client Relations

Pros

“Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration.”

Gary A.

Founder CEO

“It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact).”

S. A.

Operations Manager

“Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.”

S. A.

Operations Manager

Cons

“In other words, Copper's training modules are very generic; their support is geared around how to use the platform instead of speaking to a specific need Also, there are Q&A forums and office hours with staff support, but there aren't many video tutorials.”

James C.

Customer Success Manager

“Records that are inadvertently erased cannot be retrieved. If you unintentionally erase all of your contacts without performing a manual backup, that's bad.”

Duaa E.

Researcher

“the gmail extension breaks some basic gmail functionality which I reported probably 2 years ago at this point, with no resolution”

Jon Z.

Director of Sales

Cons

“Support is particularly bad, a lack of understanding of their product.”

Harry S.

Head of CSM

“This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.”

SooHoon C.

Co-Founder

“NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.”

Deborah L.

Marketing Director