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Dialog Health Logo

Patient and Employee Engagement Platform - Healthcare & HR

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Dialog Health - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: January 2026

Dialog Health overview

What is Dialog Health?

Dialog Health is the most advanced patient and employee engagement platform for healthcare and HR—trusted by leading organizations such as HCA, Ascension, AMSURG, Surgical Care Affiliates (SCA), Cigna, Hub, and other top healthcare and HR organizations. We deliver real results backed by superior customer support, reflected in our NPS score of 83.

Our platform transcends basic texting, delivering a comprehensive suite of engagement tools—including HIPAA-compliant two-way messaging, intelligent automated workflows, short links, digital forms, and AI-powered translation—purpose-built to elevate communication, drive engagement, streamline operations, and virtually eliminate unnecessary phone calls.

And because innovation only matters when it’s easy to implement, our platform delivers seamless integration—ensuring rapid adoption, measurable impact, and immediate ROI.

Proven Outcomes (Case Studies):

66% reduction in patient no-shows & no-gos

70% increase in recall engagement

92% fewer pre/post-op calls

97% referral reach

125% Clickthrough rate for prep instructions

54% boost in cash flow

96% employee reach rate for open enrollment

99% staff reach rate for emergency alert

78% open enrollment response rate

Dialog Health isn’t just a solution—it’s a performance engine for healthcare and HR organizations committed to improving outcomes and operational excellence.

Featured in Becker's, Medical Economics, ASC Focus, Physician's Practice, HFMA, HealthLeaders, Business Insider, HR Gazette and more.

Key benefits of using Dialog Health

Reduce No-Shows, No-Gos and Wasted Doses -

Our texting platform helps you easily manage your automated text appointment reminders, confirmations, and NPO instructions from one platform. Cut your phone calls in half while increasing on-time arrivals.

Improve HCAPS Score -

Increase patient satisfaction with better engagement. Sending appointment reminders, surveys, and post-appointment information in a text makes patients happy.

Reduced Account Receivable Days -

Use Revenue Cycle Management texting solutions to communicate friendly payment reminders and payment options effectively reducing your accounts receivable balance while fostering better engagement.

Increase Recall / Gaps in Care Appointments -
Discover the ease of “set and forget” automated and intelligent targeted text campaigns that effortlessly ramp up appointment bookings while enhancing preventive care efforts.

Minimize Hospital Re-Admissions

Utilize automated post-op text messages, coupled with our live reporting and receipt feature, enabling you to efficiently identify those requiring follow-up and reducing readmission.

Reduce No-Shows and No-Gos

This one is worth repeating. Our HIPAA-compliant texting platform handles all your automated text appointment reminders, confirmations, and more while reducing workload.

Reduce Patient Loss / Leakage

Send text messages to referred patients, with appointment scheduling links or contact number with our user-friendly list segmentation tailored for each appointment referral.

Enhance Chronic Care Management

Leverage automated texting workflows to connect with at-risk populations, fostering improved accountability and treatment adherence.


Increase Compliance / Adherence

Utilize automated texting to boost compliance and adherence, making it easier for patients to stay follow NPO instructions and more.

Enhance Value-based Care

Harness the capabilities of texting to elevate value-based care, establishing seamless communication channels that enhance patient outcomes and engagement.

Improve Engagement and Response Rates

Experience a significant surge in engagement and response rates by leveraging the unparalleled power of texting, which boasts the highest open rate among all communication channels.

Increase Survey Response Rates

Enhance patient and employee satisfaction through elevated survey response rates and increased enrollment participation, all achieved seamlessly via text messaging.

Drastically Decrease Phone Calls

By harnessing the capabilities of texting, you can dramatically slash staff phone calls, improving staff productivity while creating a more seamless and better communication experience for patients and employees.

Mass Emergency Text Alerts

Strengthen your organization's emergency communication plan with the implementation of fast, highly reliable, and mass-capable emergency text alerts.

Reduce Staff Hours Per Case

Cut down on staff hours per case with streamlined automated text workflows, real-time delivery receipts, live and direct text options, enhancing efficient communication with patients and staff.

Improve Staff Satisfaction

Boost staff satisfaction through increased efficiency and reduced workload by employing our texting software that minimizes the need for numerous phone calls, streamlining communication - especially during short-staffed periods.

Starting price


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Dialog Health’s user interface

Ease of use rating:

Dialog Health reviews

Overall rating

5.0

/5

61

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.64/10
Rating distribution

5

4

3

2

1

58

3

0

0

0

Pros
“I appreciate the ability to use templates and bulk-send messages through their template files – makes outreach a breeze. On top of that, the people at Dialog Health are fantastic to work with.”
CO

Chad O.

Director, Business Development

“I love the ease of communicating with patients. I try to answer their questions and being able to text is a great feature.”
SN

Sarah N.

Scheduler

“Overall my experience with Dialog Health is positive. I'm grateful to have a tool like this to enhance our organizations reach and sucesses.”
ML

Merissa L.

Evaluation Manager

Cons
“Sometimes it crashes and its hard to find the patients.”
AP

Aalaysia P.

medical assistant

“There are times when going in manually to change things is needed and that can be a little frustrating, but it doesn't happen often.”
LN

Leanna N.

scheduling

Who uses Dialog Health?

Based on 61 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospital & Health Care
Medical Practice
Health, Wellness and Fitness
Facilities Services
Others

Use cases

Patient Engagement
Appointment Reminder
Appointment Scheduling
Emergency Notification
SMS Marketing

Dialog Health's key features

Most critical features, based on insights from Dialog Health users:

Messaging
HIPAA compliant
Patient engagement
Automated responses
Contact database
Two-Way communication

All Dialog Health features

Features rating:

Workflow management
SMS reminders
SMS messaging
Shortcodes
Scheduling
Rescheduling
Real-Time data
Open rate tracking
Multi-Language alerts
Message personalization
Mass notifications
Marketing automation
Data import/export
Customizable templates
Customizable branding
Contact management
2-Way messaging
Appointment management
Client database
Action management
Confirmations/Reminders
Recurring appointments
Alerts/Notifications
Patient education
Appointment scheduling
Surveys & feedback
Patient intake
Self service portal
Automated scheduling
Real-Time monitoring
Mobile access
Payment reminders
Patient questionnaires
Onboarding
Multi-Location
Pulse surveys
Multi-Language
Mobile coupons
Third-Party integrations
Mass texting
Reporting & statistics
Reporting/Analytics
Push notifications
Templates
Activity dashboard
Activity tracking
Scheduled messaging
API
QR codes
Real-Time analytics
Reputation management
Reminders
Real-Time updates
Real-Time reporting
Real-Time notifications
Communication management
Client portal
Customer segmentation
Customizable forms
Customizable reports
Chat/Messaging
Campus notifications
Drip campaigns
Employee management
Employee onboarding
Employee recognition
Engagement tracking
Event triggered actions
Group scheduling
Live chat
Campaign scheduling
Campaign management
Calendar management
Mobile alerts
Multi-Campaign
Negative feedback management
Online booking
Online payments
Polls/Voting

Dialog Health awards

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Dialog Health integrations (15)

Integrations rated by users

We looked at 61 user reviews to identify which products are mentioned as Dialog Health integrations and how users feel about them.

ModMed logo
ModMed

Integration rating: 5.0 (1)

Allows for the patient contact information and schedule to integrate seemlessly decreasing employee work load.

AW

Ashley W.

Center Director

Integration rating: 5.0 (1)

Integration rating: 4.0 (1)

Dialog Health support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Phone Support
Chat
FAQs/Forum

Training options

Live Online
Webinars
Documentation
In Person
Videos

Dialog Health FAQs

Q. Who are the typical users of Dialog Health?

Dialog Health has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

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Q. What languages does Dialog Health support?

Dialog Health supports the following languages:
English


Q. Does Dialog Health offer an API?

Yes, Dialog Health has an API available for use.


Q. What other apps does Dialog Health integrate with?

Dialog Health integrates with the following applications:
Athena, Provation Apex, Epic, eClinicalWorks, EHR Solutions, Paycom, MEDITECH Expanse, Oracle Health EHR, Paychex Flex, Paylocity, ModMed, Oracle Health Ambulatory Suite, HST Pathways, EPIC, Provation MD


Q. What level of support does Dialog Health offer?

Dialog Health offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat, FAQs/Forum

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