Awesome. From beginning to end they have supported our end goals and the implementation of their software. They helped us with all sorts of issues and e use their solution for communication, events booking and calendar, room booking and scheduling, two kinds of memberships and numerous products. Couldn't be happier with the product but their service our our rep, were the best part. Lots of support which is so appreciated in a largely volunteer environment.
Pros
Findjoo solved all of our issues, it provides our community centre with a robust events calendar, a booking calendar, a database and exemplary way of capturing data, allows for online payment and communications and simply made our largely volunteer organization much more efficient and professional. So many great features in the calendar and room booking pieces. We can manage events and provide a great customer experience at the same time. We received superb customer service from Representative.
Cons
Our installation was complex and we chose to implement all of the modules at one, Findjoo held my Hand and Representative helped us get to the end. No complaints.
Rating breakdown
Likelihood to recommend: 10/10
The software is easy to use once you've got the basics down, and I can't speak highly enough about the customer service we have received. While Findjoo doesn't compare to some other large and much more expensive platforms, I believe it provides the greatest "bang for the buck" you'll ever find. The software did not appear to fit our every need in the beginning, and we didn't even realize some of the features we needed until after the transition from our old platform had begun. At every turn, Findjoo was right there to correct and customize the software so it did what we needed. If you're unsure whether or not this platform is for you, I highly encourage you to setup a trial with them. And from my experience, I'd recommend simulating some of the real-world activities you plan to do, and ask for help doing so. Let these guys show you what can be achieved. We had no idea what the software was fully capable of until we started really using it, and I'm sure we haven't found all the possibilities yet! Bottom line: Affordable, surprisingly customizable, and amazing support. Highly recommended.
Pros
The software is very easy to use and the customer support is extremely helpful.
Cons
Could be more linkable interaction between sales transactions and member profiles, and perhaps some work on the reporting side, but since just about every request or suggestion we've submitted has been solved one way or another, this is a very minor point.
Rating breakdown
Likelihood to recommend: 10/10
Pros
I love the high level of customer service we receive from Findjoo and our dedicated account rep. They're very responsive and timely in all communications to them. Regarding Findjoo, it's been great to have the ability to customize our services and the database, member management and user experience have been great.
Cons
Any issues we've had with Findjoo, have been resolved or are being resolved by Findjoo's team, which we greatly appreciate.
Rating breakdown
Likelihood to recommend: 7/10
We were able to implement a new membership level based on whether a member had previously been a student affiliate that we would have had to track manually had [SENSITIVE CONTENT HIDDEN] not been able to build it for us.
Pros
Very customizable! Our association has lots of unique features and membership levels and [SENSITIVE CONTENT HIDDEN] was able to help us set everything up so the correct data was captured.
Cons
It would be nice to have a few more default templates. We had to spend some time figuring out what information is necessary for tax receipts and stuff like that. It would be helpful if that was already coded into Findjoo.
Rating breakdown
Likelihood to recommend: 10/10
Our overall experience with Findjoo has been seamless. It can sometimes be hard to find a company that has the software plus the communication that Findjoo offers. Our account executive surpasses our expectations which truly plays a huge roll in surpassing our patient needs. What we do is a team effort and Findjoo is a part of our team.
Pros
We chose this software for our patients to register for education classes and also a workflow system for our department. We wanted a seamless process that was user friendly but also convenient for our workflow. The software is exactly what we needed but more than that is incredible communication with our account executive. If there is ever a question or something new we would like to try our account executive, [SENSITIVE CONTENT HIDDEN] is a call/email away. The communication is my favorite because we are always growing and changing to meet our patient needs as well as our needs to service them. The software along with the communication allows us to meet our goals daily and allows us to continue to try new ideas.
Cons
There is nothing to report here.....anything that we need or that the system does not have, Findjoo is always willing to work with us to find a solution.
Rating breakdown
Likelihood to recommend: 10/10
Monthly subscription with no limits and no setup fees.
Enterprise Version: $40/month.
Memberships:
300 members: $45/month
800 members: $85/month
2000 members: $125/month
5000 members: $245/month
15,000 members: $315/month
15,000 + members: contact Findjoo for a pricing quote.
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