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Freshsales vs Bigin by Zoho CRM Comparison (2026)
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Salesforce Sales Cloud
4.4
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4.5
Zoho CRM
4.3
Good recommendations?
Freshsales
4.5
(623)5
404
4
164
3
32
2
8
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Bigin by Zoho CRM
4.7
(745)5
553
4
174
3
16
2
0
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.
Bigin is a pipeline-centric CRM that helps small businesses move away from spreadsheets and get started with a CRM system for their business easily.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
623
5
4
3
2
1
404
164
32
8
15
- Value for money
- Ease of use
- Features
- Customer support
82%
would recommend this app4.7
745
5
4
3
2
1
553
174
16
0
2
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this appPros
“Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration.”
Gary A.
Founder CEO
“It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact).”
S. A.
Operations Manager
“Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.”
S. A.
Operations Manager
Pros
“It gives us a one stop application where we are able to access all information in regards to an inquiry as it facilitates notes, upload of relevant documents and customization of field of the inquiry based on our end customer.”
GJ
Glecenda J.
Senior Executive
“The Pipeline module is great and allows us to track the process of sales and delivery so management knows where every sale is at with a glance in the Dashboard.”
AG
Amanda G.
Office Manager
“It allows you to structure a sales pipeline, customize stages and fields, and start working quickly without the complexity of larger CRMs.”
Clarisa P.
COO
Cons
“Support is particularly bad, a lack of understanding of their product.”
HS
Harry S.
Head of CSM
“This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.”
SC
SooHoon C.
Co-Founder
“NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.”
DL
Deborah L.
Marketing Director
Cons
“the biggest drawbacks of Bigin by Zoho CRM include limited customization options for fields, a lack of advanced automation for complex workflows, and limited third-party integrations”
SC
Shourya C.
Founding Partner
“Limited advanced features and integrations compared to full CRM platforms, and customization or reporting options can feel restricted for growing teams.”
Magesh K.
Digital Marketing Specialist
“If I had to pick one area I found less optimized, it would be the depth of third-party integrations, particularly with lesser-known or niche marketing automation tools”
AD
Alberto D.
Ceo
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last review25 days ago
Key features
- Total features147
- @mentions
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Audience Targeting
- Audit Trail
- Automated Scheduling
- Autoresponders
- Behavior Tracking
- Billing & Invoicing
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Recording
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Case Notes
- Channel Management
- Charting
- Chat/Messaging
- Checklists
- Click Tracking
- Client Database
- Client Management
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Conflict Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Docket Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Electronic Signature
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Field Sales Management
- File Management
- File Sharing
- File Transfer
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Form Builder
- Forms Management
- Funnel Analysis
- Goal Setting/Tracking
- Graphical Workflow Editor
- HIPAA Compliant
- Heatmaps
- IVR
- Interaction Tracking
- Internal Chat Integration
- Kanban Board
- Key Performance Indicators
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Leaderboards
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Marketing Calendar
- Medical History Records
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multivariate Testing
- No-Code
- Omnichannel Outreach
- Onboarding
- Online Forms
- Online Payments
- Opportunity Management
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Prospecting Tools
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real-Time Data
- Real-Time Notifications
- Recommendations
- Records Management
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Secure Data Storage
- Segmentation
- Shared Contacts
- Single Sign On
- Social Media Integration
- Softphone
- Source Tracking
- Split Testing
- Statistical Analysis
- Status Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integration
- Third-Party Integrations
- Time Tracking
- Transfers/Routing
- Video Conferencing
- Visitor Tracking
- Visual Analytics
- Visual Editor
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Workflow Automation
- Workflow Configuration
- Workflow Management
- Total features160
- @mentions
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Assignment Management
- Audience Targeting
- Audit Trail
- Automated Scheduling
- Autoresponders
- Behavior Tracking
- Billing & Invoicing
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Recording
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Case Notes
- Channel Management
- Charting
- Chat/Messaging
- Checklists
- Click Tracking
- Client Database
- Client Management
- Client Tracking
- Client/Property Matching
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Conflict Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Docket Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Electronic Signature
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Field Sales Management
- File Management
- File Sharing
- File Transfer
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Form Builder
- Forms Management
- Funnel Analysis
- Goal Setting/Tracking
- Graphical Workflow Editor
- HIPAA Compliant
- Heatmaps
- IVR
- Interaction Tracking
- Internal Chat Integration
- Kanban Board
- Key Performance Indicators
- Landing Pages/Web Forms
- Lead Assignment
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Leaderboards
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Marketing Calendar
- Medical History Records
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multivariate Testing
- No-Code
- Omnichannel Outreach
- Onboarding
- Online Forms
- Online Payments
- Opportunity Management
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Progress Tracking
- Project Management
- Prospecting Tools
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real-Time Data
- Real-Time Notifications
- Recommendations
- Records Management
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Rules-Based Workflow
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Secure Data Storage
- Segmentation
- Shared Contacts
- Single Sign On
- Social Media Integration
- Softphone
- Source Tracking
- Split Testing
- Statistical Analysis
- Status Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integration
- Third-Party Integrations
- Time Tracking
- Transfers/Routing
- Video Conferencing
- Visitor Tracking
- Visual Analytics
- Visual Editor
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Workflow Automation
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations4
- Acefone
- Aircall
- Amazon Connect
- Avaya Cloud Office
- Calendly
- CloudTalk
- Constant Contact
- Eventbrite
- Exotel
- Google Ads
- Google Workspace
- HoduCC
- HoduPBX
- Intalk.io
- Intermedia Unite
- Jive
- Knowlarity
- LinkedIn for Business
- Meetime
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- MyOperator
- NUACOM
- NeverBounce
- QuickBooks Online
- Ringover
- SMS-Magic
- SanIPPBX
- Servetel
- Shopify
- Shopify Plus
- Slack
- SparkTG VCC
- TelTel
- Telecmi
- TikTok
- Twilio
- VoIPstudio
- Vodia PBX
- VoiceSpin
- Wildix
- Yeastar Cloud PBX
- Zapier
- ZeroBounce
- Zoho Analytics
- Zoho Books
- Zoho CPaaS
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho LandingPage
- Zoho Mail
- Zoho Marketing Automation
- Zoho Meeting
- Zoho OneAuth
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Sites
- Zoho Voice
- Zoho Writer
- Zoom Workplace
- Total integrations68
- Acefone
- Aircall
- Amazon Connect
- Avaya Cloud Office
- Calendly
- CloudTalk
- Constant Contact
- Eventbrite
- Exotel
- Google Ads
- Google Workspace
- HoduCC
- HoduPBX
- Intalk.io
- Intermedia Unite
- Jive
- Knowlarity
- LinkedIn for Business
- Meetime
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- MyOperator
- NUACOM
- NeverBounce
- QuickBooks Online
- Ringover
- SMS-Magic
- SanIPPBX
- Servetel
- Shopify
- Shopify Plus
- Slack
- SparkTG VCC
- TelTel
- Telecmi
- TikTok
- Twilio
- VoIPstudio
- Vodia PBX
- VoiceSpin
- Wildix
- Yeastar Cloud PBX
- Zapier
- ZeroBounce
- Zoho Analytics
- Zoho Books
- Zoho CPaaS
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Directory
- Zoho FSM
- Zoho Flow
- Zoho Forms
- Zoho Invoice
- Zoho LandingPage
- Zoho Mail
- Zoho Marketing Automation
- Zoho Meeting
- Zoho OneAuth
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Sites
- Zoho Voice
- Zoho Writer
- Zoom Workplace
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