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Freshsales vs monday CRM Comparison (2026)

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Compare similar apps

Salesforce Sales Cloud

4.4

HubSpot CRM

4.5

Zoho CRM

4.3

Good recommendations?

Freshsales

monday CRM

Overview

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

Use monday CRM for all your construction processes. Manage resources, communicate and collaborate with subcontractors and staff in the field, and save time with automations. Integrate existing tools, and track progress, timeframes, and budgets through visual dashboards and real-time reports.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

623

404

164

Value for money

Ease of use

Features

Customer support

82%

would recommend this app

4.7

468

339

116

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

Pros

“Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration.”

Gary A.

Founder CEO

“It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact).”

S. A.

Operations Manager

“Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.”

S. A.

Operations Manager

Pros

“The platform allows users to create custom workflows, automate repetitive tasks, and track team performance via visual dashboards.”

Douglas N.

Diretor

“The dashboards and reporting side of it vs work management also takes an upgrade by adding in gauge widgets and funnels to showcase conversion, which definitely helps to highlight your deals more clearly to anyone who needs to know.”

Simran G.

Senior Client Success Manager

“Combine that with sequences, and you've got yourself full comms communication with your contacts and accounts without needing to open outlook or gmail separately, and you can still view all the emails in overview widget (emails & activities which feels like it takes a huge upgrade in crm), and track meetings etc in the activities board so team leads and managers can keep an eye on workload and team capacity in a way that's meaningful to sales/customer success teams.”

Simran G.

Senior Client Success Manager

Cons

“Support is particularly bad, a lack of understanding of their product.”

Harry S.

Head of CSM

“This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.”

SooHoon C.

Co-Founder

“NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.”

Deborah L.

Marketing Director

Cons

“I have also noticed that when you start handling data tables containing hundreds of rows of contacts, the display tends to slow down slightly on standard web browsers.”

Patrick K.

Vice President at JPK and Associates, Inc.

“It makes it harder to keep conversations cleanly scoped to the deal they actually belong to.”

Desiree M.

Founder

“The pricing strategy is annoying, we have to limit which 5 people have access or risk nearly doubling our cost (that's why I've given 4 stars)”