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InfoServ Logo

Integrated Call Center, Help Desk, and CRM software system

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InfoServ - 2026 Pricing, Features, Reviews & Alternatives

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InfoServ overview

What is InfoServ?

InfoServ is a CRM for small and medium businesses in all industries, looking to take control of their sales process and build customer relationships. The solution provides sales and marketing teams with a complete 360 degree customer view. All customer information and interactions - including email content and voice recorded phone calls - are automatically logged in the customer's profile, and are visible to users in a single screen view.

The InfoServ dashboard provides a real time overview of business activity, comprising different charts and reports configured to the users' needs. These provide visibility on current business performance, marketing campaign status, etc. Standardized built-in reports include a task management report for insights on task progress and a communication report for tracking customer interactions.

InfoServ includes features for contact management, standard phone integration, and performance analysis. Out-of-the-box integration with external applications make it an instantly functional tool for management and sales teams.

Email integration comes as standard for InfoServ CRM users and enables mass yet personalized communication with clients. Email templates can be customized and mass email campaigns send out directly from the CRM system. InfoServ provides users with tools for interacting effectively with clients and building client relationships.

Notes can be made during/following any interaction with clients and used to log information about the meeting, phone call, etc. Each note includes client corporate name, customer name, date/time, flag, comments, and user, for future recollection.

Key benefits of using InfoServ

• Centralized customer database accessible from the office and remotely
• Personalized Customer Profiles with contact information, sales, help desk tickets, documents, meetings, and communication history (calls, emails, wen chat transcripts, meeting reviews) all on one screen.
• Integrated communication (phone, email, and live chat) - all contacts are logged in automatically along with its call recording, email content, web chat transcript.
• Call Center (inbound and outbound)
• Sales Management - customizable sales processes
• HelpDesk/Ticket Management - multiple tickets, SLA management, customer service reporting
• Time Management tools (Tasks, To-Do lists, Calendars, Reminders)
• Mobile Application
• Web & API Integration
• Real Time Monitoring and Reporting
• Available for On Premise or Cloud deployment

Starting price

10per feature /
per month

Alternatives

with better value for money

InfoServ’s user interface

Ease of use rating:

InfoServ reviews

Overall rating

4.9

/5

12

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.67/10
Rating distribution

5

4

3

2

1

11

1

0

0

0

Who uses InfoServ?

Based on 12 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Consumer Services
Construction
E-Learning
Hospitality
Others

Use cases

- Not enough reviews
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-
-
-
-

InfoServ's features

Features rating:

Access controls/permissions
Activity dashboard
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automated routing
Automatic call distribution
Batch processing
Blended call center
Calendar management
Calendar/Reminder system
Call center management
Call list management
Call logging
Call monitoring
Call recording
Call routing
Call scripting
Call transfer
Caller id
Campaign management
Chat/Messaging
Communication management
Computer telephony integration
Contact database
Contact management
CRM
Customer database
Customer history
Customizable fields
Customizable reports
Customizable templates
Dashboard
Data import/export
Document storage
Email management
Email marketing
Email templates
Help desk management
Inbound call center
Interaction tracking
IVR
Knowledge base management
Lead capture
Lead management
Lead qualification
Live chat
Macros/Templated responses
Manual dialer
Marketing automation
Mobile access
Monitoring
Multi-Channel communication
Outbound call center
Performance metrics
Pipeline reports
Progressive dialer
Prospecting tools
Queue management
Quotes/Estimates
Real-Time analytics
Real-Time chat
Real-Time monitoring
Referral tracking
Reminders
Reporting & statistics
Reporting/Analytics
Sales pipeline management
Sales reports
Search/Filter
Segmentation
Service level agreement (sla) management
Shared contacts
Support ticket management
Tagging
Task management
Template management
Third-Party integrations
Voice mail
Website integration

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InfoServ pricing

Value for money rating:

Starting from

10

Per month

Per Feature

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about InfoServ price and value

Value for money rating:

InfoServ support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
Knowledge Base
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Live Online

InfoServ FAQs

Q. What type of pricing plans does InfoServ offer?

InfoServ has the following pricing plans:
Starting from: €10.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of InfoServ?

InfoServ has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. What languages does InfoServ support?

InfoServ supports the following languages:
English


Q. Does InfoServ support mobile devices?

InfoServ supports the following devices:
Android


Q. Does InfoServ offer an API?

Yes, InfoServ has an API available for use.


Q. What level of support does InfoServ offer?

InfoServ offers the following support options:
Phone Support, FAQs/Forum, Knowledge Base, Email/Help Desk, Chat

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