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Mi9 Retail Suite

Integrated CRM for retailers

Mi9 Retail Suite - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Mi9 Retail Suite?

Mi9 CRM is an integrated customer experience and relationship management solution designed specifically to help retailers build customer loyalty and manage customer experiences, as well as enhance sales and margins. The software includes a centralized database, omni-channel customer management and intelligent cross-selling and up-selling tools, plus marketing campaign planning and integrated CRM marketing analytics technology.

Mi9 CRM integrates with the complete suite of Mi9 Retail solutions, enabling users to streamline merchandise, eCommerce, order and demand management operations, as well as customer engagement. Providing users with real-time omni-channel data, Mi9 CRM gives users a holistic view of customer behaviors, preferences, and profile, helping users to identify the most profitable customers. The Mi9 CRM module also aims to enhance user productivity with automated marketing communication and customer service features.

The built-in loyalty program allows users to set up their own white-label loyalty program, with multiple rewards, card types, tiers, and more. Tier-based programs help users nurture their most valuable customers. Users can manage their loyalty program and customer details from a centralized dashboard. Mi9 CRM’s campaign planning and management tools allow users to plan and execute multi-channel, multi-stage marketing campaigns. Integrated CRM marketing analytics help give users valuable insight into marketing campaign performance.

Benefits of using Mi9 Retail Suite

Integrates with the full suite of Mi9 Retail solutions, helping users streamline eCommerce, order, POS, and demand management, as well as customer engagement operations.

Supports real-time omni-channel data, giving users a holistic view of customer behaviors, preferences and profiles.

Mi9 CRM is designed specifically for retail use, enabling users to group customers by behavior, demographic, or product category.

Users can set up their own loyalty program with multiple tiers, card types, or rewards, using the built-in loyalty program module.

Automated marketing communications and event alerts serve to enhance user productivity.

Starting from

150

Alternatives with better value for money

Mi9 Retail Suite's features

Access Controls/Permissions

(0)

Ad hoc Reporting

(0)

Alerts/Notifications

(0)

Barcode/Ticket Scanning

(0)

Benchmarking

(0)

Commission Management

(0)

Communication Management

(0)

Cost Tracking

(0)

CRM

(0)

Customer Accounts

(0)

Customer Database

(0)

Dashboard

(0)

Data Import/Export

(0)

Discount Management

(0)

eCommerce Management

(0)

Electronic Signature

(0)

Email Marketing

(0)

Employee Management

(0)

Forecasting

(0)

Gift Card Management

(0)

Inventory Auditing

(0)

Inventory Control

(0)

Inventory Management

(0)

Inventory Optimization

(0)

Key Performance Indicators

(0)

Kitting

(0)

Layaway Management

(0)

Loyalty Program

(0)

Mail Order

(0)

Manufacturing Inventory Management

(0)

Merchandise Management

(0)

Mobile Access

(0)

Multi-Channel Management

(0)

Multi-Location

(0)

Order Management

(0)

Ordering Automation

(0)

Payment Processing

(0)

Performance Metrics

(0)

Point of Sale (POS)

(0)

Predictive Analytics

(0)

Pricing Management

(0)

Product Identification

(0)

Profitability Analysis

(0)

Promotions Management

(0)

Purchase Order Management

(0)

Real-Time Data

(0)

Real-Time Updates

(0)

Reorder Management

(0)

Reporting/Analytics

(0)

Retail Inventory Management

(0)

Retail POS

(0)

Returns Management

(0)

Returns Tracking

(0)

Sales Reports

(0)

Scorecards

(0)

Search/Filter

(0)

Shipping Management

(0)

Strategic Planning

(0)

Supplier Management

(0)

Third-Party Integrations

(0)

Trend/Problem Indicators

(0)

Visual Analytics

(0)

Warehouse Management

(0)

Mi9 Retail Suite alternatives

Mi9 Retail Suite

4.7

(21)

Starting from

150

Free trial

Free version

Ease of Use

4.4

Features

3.5

Value for Money

3.0

Customer Support

4.8

NetSuite

4.2

(1.6K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.9

Features

4.1

Value for Money

3.8

Customer Support

3.8

QuickBooks Enterprise

4.5

(20.6K)

visit website

Starting from

1922

Per year

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.3

Customer Support

4.2

RetailEdge

4.8

(177)

visit website

Starting from

495

One-time payment

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.8

Customer Support

4.8

Mi9 Retail Suite pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

3.0

Starting from

150

Per Feature

Mi9 Retail Suite support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Email/Help Desk

Phone Support

Knowledge Base

Training options

Documentation

In Person

Live Online

Videos

Mi9 Retail Suite reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.5/10

Rating distribution

Pros

We have been using the UpShot Commerce platform since the late 1990's and are thrilled with their robust offering.

Chris P.

Director of eCommerce

Upshot Commerce gives us great care year after year. We are seeing some great improvement since launching the responsive design.

Mark S.

Founder

Super happy with how things are improving. Since the re-designing of the site we have been setting records month after month.

Mark S.

Founder

Cons

Not only did it take almost 7 months to go live because of mistakes and inconsistencies within the platform, once we went live, the comedy of errors was unbelievable.

Dave A.

Owner

Made one of the worst business decisions of my career signing up with this e-commerce platform.

Dave A.

Owner

The software isn't flashy as some other products, which I think gets mistaken for being out dated or not as intuitive.

Jason O.

CEO

Read all reviews