Mi9 CRM Pricing, Features, Reviews & Comparison of Alternatives


Integrated CRM for retailers

4.71/5 (21 reviews)

Mi9 CRM overview

Mi9 CRM is an integrated customer experience and relationship management solution designed specifically to help retailers build customer loyalty and manage customer experiences, as well as enhance sales and margins. The software includes a centralized database, omni-channel customer management and intelligent cross-selling and up-selling tools, plus marketing campaign planning and integrated CRM marketing analytics technology.

Mi9 CRM integrates with the complete suite of Mi9 Retail solutions, enabling users to streamline merchandise, eCommerce, order and demand management operations, as well as customer engagement. Providing users with real-time omni-channel data, Mi9 CRM gives users a holistic view of customer behaviors, preferences, and profile, helping users to identify the most profitable customers. The Mi9 CRM module also aims to enhance user productivity with automated marketing communication and customer service features.

The built-in loyalty program allows users to set up their own white-label loyalty program, with multiple rewards, card types, tiers, and more. Tier-based programs help users nurture their most valuable customers. Users can manage their loyalty program and customer details from a centralized dashboard. Mi9 CRM’s campaign planning and management tools allow users to plan and execute multi-channel, multi-stage marketing campaigns. Integrated CRM marketing analytics help give users valuable insight into marketing campaign performance.


Pricing options
Value for money
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Business size



United States, Asia, Canada, Europe

Supported languages

English, Chinese (Simplified), French
Mi9 CRM screenshot: Check client profiles to get a loyalty summary, sales statistics, and contact information at-a-glanceMi9 CRM screenshot: Users can manage multiple loyalty card types, point events, rewards, and more from a centralized databaseMi9 CRM screenshot: Target the right customers with the right products, with targeted, personalized, relationship-based marketing lists

Mi9 CRM reviews

Value for money
Ease of use
Customer support
Jason Oliver

Best Value/Most feature rich ecommerce platform on the market today.

Reviewed 2015-03-16
Review Source: Capterra

I've built well over 4 different businesses on Upshot and had wonderful results. Overall the system is very customizable, allowing us to accomplish all of our business goals. The shear number of features is both a pro and a con. On the pro side, there is almost nothing that you need to add to get a deep commerce experience. A single feature that is included can cost $1000s on other platforms. There are a number of those. If anything, there are so many features, that it can take a little longer to set up as you decide what you want to use and what you don't. I've looked at a number of solutions and none offer the right combinations of features all included in one package. The folks there really know ecommerce, they've seen so many different businesses, that they can do practically anything. Even when we gave them curve balls they would make it work. They have a really nice team to work with. It was nice that there was one neck to throttle if there were any issues, and occasionally there were, as with any software that is to be expected. Most of the time they were resolved after a few moments. The software isn't flashy as some other products, which I think gets mistaken for being out dated or not as intuitive. We didn't need an order management software, or shipping software, or search software, or loyalty software - it was all there. Anytime we looked at something that was marginally better in one of those verticals, as it was their single focus, the cost was more than the entire system. I would recommend this for any mid to large ecommerce business. A simple starter site would be better off going to a simple storefront. But if you are doing real business, you want something that can both scale and pivot with you.

Rating breakdown

Ease of use
Customer support

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Amanda Morse

Best retail software I have used

Used daily for 1-2 years
Reviewed 2019-02-10
Review Source: Software Advice

The reporting function is amazing! It is easy to create standing reports, manipulate the data, and produces them at a quick rate.

I have no cons with MI9! I have struggled with so many retail softwares and this one is by far the best.

Rating breakdown

Ease of use

Likelihood to recommend: 10/10

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Woolf Kanter

Upshot Commerce is an excellent solution

Reviewed 2015-03-16
Review Source: Capterra

Many years ago I was looking for a flexible data base driven web solution. Upshot had the solution I was looking for. We needed a database driven product so that changes could be made daily without going to individual items. We have over 4000 items on our site and to change quantities or descriptions individually would be a big problem. We can make changes throughout the day to our in-house computer system, create a database in minutes, upload a new database and changes take place automatically. When setting up the web site, Upshot was able to make modification to address our needs. We wanted certain items to display quantities and certain items to not display quantities. We also wanted flags for limited quantity items and new items. All these changes were made with little or no difficulty. As we added features to our web site Upshot was able to make the adjustments. When we added PayPal Upshot had a module already in place. Recently we went to a custom token credit card system and Upshot was able to adapt the new credit card system to our web site with few problems. If you want a simple, database driven solution that is up gradable and flexible Upshot is for you.

Rating breakdown

Ease of use
Customer support

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Lisa Agnew

Useful if trained properly

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Software Advice

Mi9 is really similar to other retail POS programs but incorporates different needs for different uses and I find it really helpful if trained properly.

If you were to throw someone into the program with only the training manual provided a lot of the benefits of the program will be missed. I would make sure to play with it to ensure full use of the program.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 7/10

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Scott Burkhead

10 year customer of Upshot Commerce and I give the 5+ stars

Reviewed 2015-06-12
Review Source: Capterra

I could tell you about the reliability if the software, I could tell you about the security, the features, the speed, I could tell you that I think Upshot has all of this and is amazing and that would be true. The software is amazing. I think when you think about an e-commerce platform you need to think about a partner in propelling your business forward. Far to often software is a stumbling block to growth. That is not the case with Upshot, their service is what amazes me. For a company that primarily sells software to traditional retailer to be able to customize their platform to allow me to run my photo agency, it is amazing. Upshot has modified and created software that allows us to process 3000 photos every day, and warehouse 2 million images (that is like 2 million products) on our platform. The team at Upshot has helped propel my business forward, and has been a great partner for all of these years. Thanks!

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Mi9 CRM pricing

Pricing options
Free trial
View Pricing Plans

Contact Mi9 Retail for detailed pricing information.

Mi9 CRM features

CRM Integration
Customer Database
Data Import/Export
Real Time Data
Third Party Integration

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (158 other apps)
Automatic Notifications (194 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)


Additional information for Mi9 CRM

Key features of Mi9 CRM

  • Interaction tracking
  • List management
  • Customer management
  • Real-time omni-channel data
  • Real-time updates
  • Omni-channel management
  • Intelligent cross-selling & up-selling
  • Trade promotions
  • Planning tools
  • Data import/export
  • Category management
  • CRM
  • Customer segmentation
  • Clustering & profiling
  • Customer experience management
  • Mi9 Retail integration
  • Holistic view of customer behaviors, preferences, & profiles
  • Built for retail
  • White-label loyalty program
  • Marketing communications & customer service automation
  • Upcoming marketing event alerts
  • Centralized customer database
  • Multiple loyalty card types, point events, rewards
  • Customer nurturing
  • Targeted, personalized, relationship-based marketing
  • Customer behavior tracking
  • Multi-channel, multi-stage marketing campaigns
  • Integrated CRM marketing analytics
  • Marketing campaign tracking
View All Features


Integrates with the full suite of Mi9 Retail solutions, helping users streamline eCommerce, order, POS, and demand management, as well as customer engagement operations.

Supports real-time omni-channel data, giving users a holistic view of customer behaviors, preferences and profiles.

Mi9 CRM is designed specifically for retail use, enabling users to group customers by behavior, demographic, or product category.

Users can set up their own loyalty program with multiple tiers, card types, or rewards, using the built-in loyalty program module.

Automated marketing communications and event alerts serve to enhance user productivity.