Microsoft Bookings Reviews

Microsoft Bookings

Online appointment scheduling for small businesses

Microsoft Bookings

Review Summary

Pros

Good product.easy to use. Not the best in the industry but with some improvements it may can come to the best.I recommend it.

Buddika S.

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I promise you guys this is the most accurate way to make an appointment with a company. This is very easy to use and understand which is very good.

Kymahn C.

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The parts I have played with seem good but again it is kind of tricky to setup and sync things.

Anonymous Reviewer

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Cons

If you have a receptionist making bookings, there would be no need for their calendar to show up. In the Teams version of the app, you can remove the useless calendars.

Brian J.

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While that is the case most of the time, there are a lot of older people who struggle to use wifi and that is the downfall to this program.

Madison C.

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I personally still struggle with the functions in the software, only because I fairly new in usuing the software.

Anonymous Reviewer

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Overall rating

4.3

(54)

5

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2

1

27

18

8

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83%
positive reviews
94%
would recommend this app

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54 reviews

recommended

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Vital for distributed teams with multiple systems

Reviewed a year ago

We have people all over the country using many different systems to book time with our staff. Bookings takes the guess work out and allows users to control their calendars more effectively. If someone is attempting to schedule a meeting and isn't on the network, we immediately provide the link to our Bookings page and make it easier on everyone.

Pros

There are many tools that provide the same type of service as Bookings but the security of the Microsoft suite was important to us. We've previously used other tools but we were able to get everyone into Bookings which made training and troubleshooting easier for the entire staff. Our recruiters are asked to meet with students daily and rather than emailing the student their available times, recruiters...

Cons

The customization opportunities are limited. Users can set things like email reminders and calendar invites, and modify color schemes and logos. Would like to see more integrations with other MS products. For example, if a meeting is booked that is going to require a conference call or an online software. It would be nice to automatically have a Microsoft Teams meeting and invite created and emailed to the participants. Ability to create a one-time bookings page that incorporates the calendars of several people would be a nice addition to the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Share your calendar with Bookings by Microsoft

Reviewed a year ago

I use Bookings for client consultations. I is some much easier to allow client to choose an available time book themselves instead of the back and forth trying to figure out a suitable time via email.

Pros

Bookings by Microsoft is one of those apps included with Microsoft Office 365 and it allows you to take online client bookings. It is easy to setup and use.

Cons

I would like more flexibility in creating the booking calendar and clearer notification email when a client books an appointment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend6/10

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Not quite ready, but close

Reviewed 6 months ago
Pros

Very easy to implement. Easy to create appointment types and place on our main website. Great flexibility in customer email communications, with reminders of appointments and such.

Cons

While it's functional on a basic level, there are many many annoyances that just are unexplainable. First, you can access bookings via the web app, or you can access bookings via a Teams plugin, or use an iOS app The problem is, each method provides you a different set of options when creating the booking. Zero consistency. In order to use bookings, you need to add everyone that uses it to the staff,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Bookings Review

Reviewed 2 months ago

Fair

Pros

Easy to use Integration features Is part of a comprehensive solution.

Cons

Bookings is being retired by Microsoft soon.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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As long as you have purchased the whole o365, totaly worth it

Reviewed 7 months ago

It was harder to set up than the competitor. But it has additional options so worth it if you could figure it out.

Pros

It has all of the same features of the previous system that we were using. It has some features that other systems dont. The clients have been able to use it with no challenges. The reminders are worth it that it sends to people.

Cons

We were required to change to Bookings and it doesn't allow us to use Zoom easily with our students. However being forced to change to Teams did not matter since we have the full o365. Wish you could remove the price from the service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Just Falls Short

Reviewed 8 months ago
Pros

As with so many things from Microsoft, this software just falls short of delivering what we need. I operate a consumer bankruptcy practice and I deal with consumers, so text message reminders are a must. The text message reminders in MS Bookings do not work. The texts often give a time 2 to 3 hours after the actual appointment. I have spent quite a bit of time reading about this and changing the...

Cons

Accurate Text message reminders and integrations at least with other MS products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very efficient to manage work appointments, fast and novel.

Reviewed 3 years ago

It has allowed me to organize, plan and manage appointments in a completely different way, since it is very practical and speeds up work noticeably.

Pros

Program appointments in a different way, allows you to customize and perform them from anywhere online with efficient management tools available hours and automatic confirmations, also allows you to incorporate ads that are considered of interest and reprogramming is another fundamental function, also offers alternatives to enter appointments manuals of the people who booked by phone, so I think it is a tool worth using. What I like most about this tool is that it has an application for the cell phone that allows real-time communication with the aforementioned person to maintain contact and exchange any information that is necessary before or after the appointment.

Cons

This is limited for users who have Office 365, which is a bit expensive package, but I think it's worth paying.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bookings facilitated my life

Reviewed 2 years ago
Pros

I really like the friendly interface, the design, the collects for differences one appointment of another, I love that it sends reminders, and confirmation emails. My clients tell me that they like to book with Bookings since it is easy, and practical. Although I still receive appointments by phone.

Cons

I want to export appointments from Booking clients to Excel, but I could not

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend6/10

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Still learning how to use this - seems ok but not in love with it yet

Reviewed 6 months ago

Honestly, I think we just need to use it more but my initial impressions are that it is just ok. Hopefully with more time we will be able to take better advantage of it's features.

Pros

We just started using it and I like the idea of what it can do but getting it setup and the office to use it will take a bit of time. The parts I have played with seem good but again it is kind of tricky to setup and sync things.

Cons

We have office 365 but we have to upgrade licenses to use it and share calendars - now maybe there is a better way to use it but so far it does what we want but not the way we want it to work. It also took a bit to figure out how to get it to work/be visible for multiple users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for my clients' diary.

Reviewed 2 years ago
Pros

like to use this system because I can better organize my week, dedicate only 2 days a week to attend the visit of my clients through online dating, I love it.

Cons

I must be careful not to postpone an appointment for personal matters, it is common that being my own boss may feel the need to postpone an appointment for personal matters.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Easy Booking

Reviewed a year ago

I use Microsoft Bookings to schedule individual technical support sessions with new faculty members using a personalized scheduling webpage and link. Also, I appreciate the automatic reminders to help me stay organized.

Pros

I love the convenience of accessing Bookings directly through my Office 365 app! Also, this scheduling tools syncs with my Outlook calendar allowing others to book an appointment. Once the appointment is booked, an email notification is automatically sent to me and the requester. The great thing about this scheduling tool is that you can customize questions to ask the requester so that you can prepare for the upcoming appointment.

Cons

Microsoft Bookings does not sync with external calendars. For example, if you have a personal calendar on a different application, you would have to manually insert those appointments on your calendar so the requester does not book when you are unavailable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Book It!

Reviewed 2 years ago
Pros

I use Bookings to schedule meetings with our valued agents. Overall ease of use, and integration into my other software makes this software a no-brainer

Cons

Nothing. Fully integrated into my work life.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Addition to our office

Reviewed a year ago

Overall the experience has been great. Both staff and clients love it.

Pros

I like that the software integrates with our Outlook Calendar. I can easily change users availability and it makes it easy for clients and our staff to schedule appointments. Clients like that they receive an email confirmation and reminders of their upcoming appointment.

Cons

I wish that their was the option to have the clients name listed as the main heading on the outlook calendar. Currently staff need to open the calendar appointment in order to see who they are going to be meeting with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy planning, by your customers

Reviewed 2 years ago

It really solves the booking problem. There is no middel person needed to take phonecalls and schedule customers in. All is done for you and scheduled for you.

Pros

When offering a service, where customers have to see and book available days this is the best office. Integrated in the office 365 package it has great compatibility with the other applications. Made bookings are placed directly in the agenda and new customers are placed in the contact list. The customers sees a clean and clear webpage provide by microsoft.

Cons

No cons, this really is a great application with no better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It helps in organizing meetings

Reviewed 2 years ago

It is always available helping you to make bookings with different people.

Pros

It is very easy to set up and to use. It assists our clients to make a booking with any of our representative without issues. It is a great schedule tool allowing you to perform your duties at the right time.

Cons

No negative comment. Am okey with the product.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Bookings

Reviewed 2 years ago
Pros

I thought this was great to integrate with my calendar and not have to go outside the Microsoft suite for a booking tool.

Cons

I felt it was not as easy to use as other booking software. The messaging was not as customize-able and it was hard for clients to reschedule.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Used Bookings to coordinate meetings for a finance company

Reviewed 2 years ago

What I enjoyed about this product was the ease of learning how to use it. I was covering a receptionist/admin role for an export finance company for a months time. I was given about 2 minute training on how to use bookings and having never used it before, it looked quite intimidating. However, once I had to start booking appointments, it all became straightforward and easy to use. Everything was quite manageable despite the amount of people I was coordinating appointments with.

Pros

Gives you option to send colleague(s) confirmation email instantaneously after booking. Gives option to choose multiple layouts for how you want to view the calender.

Cons

Nothing. I really enjoyed the product. Easy to use for all users.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend9/10

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Great way to organize meetings

Reviewed 2 years ago

Excellent tool to allow clients to schedule themselves a meeting based on your set schedule.

Pros

Easy to set up office hours and modify based on the day. Syncs with calendar.

Cons

Better directions for setting it up for the first time.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Never worry about scheduling issues again!

Reviewed 2 years ago

Microsoft Bookings is a very unique software that makes it very easy to book appointments, as the name suggests. It is a solution for people who need to incorporate sophisticated scheduling without much hassle at all.

Pros

The polished interface of Bookings provides a very professional look to the application. The ability to add an email reminder is extremely helpful for confirming services.

Cons

The interface for notifications is great because it is built off of Microsoft's platform; however, there isn't an easy way to notify someone who isn't apart of the team, such as a company group email.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bookings had made work life so fast and efficient for me

Reviewed 2 years ago
Pros

This app had helped me and my team mates many times to plan our time, it goes beyond a schedule tool, it had made my life alot more easier and arranged. And I can go back any day to track my activities at work. Beautiful way to work and live!

Cons

At first I couldn't understand the user interface but with time I picked up

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Easy to setup, love the capabilities

Reviewed 2 years ago
Pros

I just started to use this now that it is integrated to my Office 365 for business. I love the use of it and it will be used for a long time. It is fully integrated into all my users and the capability of it being able to grow with my company easily is why I chose it.

Cons

I wish I could modify more of the theme aspects. It would allow it to mimic my website more. I am locked with my website to not be able to embed it and if I did it would not blend well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great booking app

Reviewed 2 years ago
Pros

We use Microsoft Outlook and this software goes great with it. I can easily schedule my meetings on Outlook. Streamlining the booking process is very easy.

Cons

Not every one is familiar with this software so you need to guide and train others for using this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great way to book appointments

Reviewed a year ago

In our office, we have to work with the other remote offices of ours so booking appointments is very important and having work on ms technologies if you have an application from Microsoft which is such a nice ,is great.

Pros

It keeps all your meetings organized and allow booking appointments. Great comparability with the other applications. Easy and clean GUI

Cons

Great application. Does its job. I don't have any issue with this. It really saves a lot of time. Go for it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bookings

Reviewed 2 years ago
Pros

A company through which you can find and book a place for various travels

Cons

I have nothing special to distinguish, a great organization in every respect

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Online booking platform time saver

Reviewed 2 years ago

Accesable for clients 24/7 and time saver for us.

Pros

You have full controll over the entire planning. Also for costumers it is all very clear and user friendly. I'ts easy to use and at this point there are no functions that I miss in this application. The support for this app is very helpfull and with fast response.

Cons

At the moment there are no downsides. It realy saves a lot of time.

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