NeverClosed.AI - 2026 Pricing, Features, Reviews & Alternatives

NeverClosed.AI is an AI-enabled phone agent platform purpose-built for tour operators, activity providers, and hospitality businesses. Our autonomous agents handle inbound calls end-to-end—answering inquiries, checking real-time availability, collecting secure payments, and completing bookings—without requiring human intervention.

Unlike basic IVR systems or scripted chatbots, NeverClosed.AI agents engage in natural, dynamic conversations powered by advanced large language models and ElevenLabs voice synthesis. Callers interact with agents that understand context, handle complex booking scenarios, and adapt to conversational nuances in real time.

CORE CAPABILITIES

Autonomous Booking Engine: Agents access your live inventory, present available time slots, handle party size requirements, and process bookings directly into your reservation system. No manual data entry or callback required.

Real-Time Platform Integration: Native connectors for FareHarbor, Rezdy, Peek, Xola, Checkfront, Bookeo, Square Appointments, and 20+ additional booking platforms. Calendar availability syncs bidirectionally, eliminating double-booking risk.

Secure Payment Processing: PCI-compliant Stripe integration enables agents to collect deposits and full payments during the call. Customers receive instant confirmation via SMS or email.

Intelligent Call Routing: When situations require human expertise—complex group bookings, special accommodations, or escalations—agents perform warm transfers with full conversation context preserved.

MULTI-CHANNEL DEPLOYMENT

Voice Calls: Primary inbound call handling with sub-second response latency

SMS/Text: Two-way conversational texting for booking modifications and inquiries

Web Chat: Embeddable widget for website visitor engagement

Voicemail: Intelligent voicemail processing with callback automation

TECHNICAL SPECIFICATIONS

Voice Engine: ElevenLabs neural voice synthesis with customizable voice profiles

Latency: Sub-500ms response time for natural conversation flow

Uptime: 99.9% availability SLA

Languages: English, Spanish, French, German, Portuguese, and 20+ additional languages

Telephony: Bring your own number or provision dedicated lines

API Access: RESTful API for custom integrations and workflow automation

Webhooks: Real-time event notifications for CRM sync and business intelligence

SECURITY AND COMPLIANCE

All voice data encrypted in transit (TLS 1.3) and at rest (AES-256). Payment processing handled through Stripe's PCI DSS Level 1 certified infrastructure. No sensitive payment data stored on NeverClosed.AI servers. SOC 2 Type II compliance in progress.

IDEAL FOR

Tour operators, boat charters, adventure activity providers, water sports rentals, fishing charters, helicopter tours, food and wine tours, walking tours, safari operators, parasailing companies, jet ski rentals, kayak and paddleboard outfitters, escape rooms, and any experience-based business losing revenue to missed calls.