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Glia Logo

Personalized live customer experience & engagement

Table of Contents

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Glia - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: August 2021

Glia overview

What is Glia?

Glia is an all-in-one omnichannel customer engagement platform that enables companies to identify their highest-value website visitors, communicate with them via live chat, audio, or video, and create deeper engagements through co-browsing and live observation. Companies can leverage the application to create more meaningful conversations with their customers, leading to increased online conversions, decreased customer effort, and overall better customer experience.

Key benefits of using Glia

  • Engagement buttons provide an unbroken customer journey
  • Allows for more meaningful conversations with customers via video, audio, and chat
  • Live video chat with one-way or two-way video
  • Co-browsing for dual-cursor collaborative browsing
  • Real time view of current visitors and their engagement
  • Starting price


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    Glia’s user interface

    Ease of use rating:

    Glia reviews

    Overall rating

    5.0

    /5

    1

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10
    Rating distribution

    5

    4

    3

    2

    1

    1

    0

    0

    0

    0

    Glia's features

    Features rating:

    Account Management
    AI copilot
    Alerts/Escalation
    API
    Autoresponders
    Behavior tracking
    Behavioral targeting
    Call center management
    Canned responses
    Chat/Messaging
    Collaboration tools
    Communication management
    Contextual Targeting
    Customer engagement
    Customer experience management
    Customizable branding
    Customizable templates
    Engagement tracking
    Experience Management
    Feedback management
    File sharing
    Geotargeting
    Live chat
    Mobile access
    Multi-Channel communication
    Offline form
    Proactive chat
    Queue management
    Real-Time analytics
    Real-Time chat
    Real-time consumer-facing chat
    Real-Time data
    Real-Time monitoring
    Recommendations
    Remote access/control
    Reporting/Analytics
    Screen sharing
    Session recording
    Session transfer
    Social media integration
    Surveys & feedback
    Third-Party integrations
    Transcripts/Chat history
    Transfers/Routing
    Two-Way audio & video
    Unattended access
    Video chat
    Video conferencing
    Video support
    Website personalization

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    Glia support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    Knowledge Base
    Chat
    24/7 (Live rep)

    Training options

    In Person
    Webinars
    Documentation
    Live Online
    Videos

    Glia FAQs

    Q. Who are the typical users of Glia?

    Glia has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Small Business

    These products have better value for money


    Q. What languages does Glia support?

    Glia supports the following languages:
    Spanish, Dutch, French, English, German


    Q. Does Glia offer an API?

    Yes, Glia has an API available for use.


    Q. What level of support does Glia offer?

    Glia offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)

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