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Oracle Service Logo

Oracle Service

4.4
(11)

Write a review

Web, Social & Contact Center

(3)

Oracle Service Pricing, Features, Reviews and Alternatives

Oracle Service FAQs

Q. Who are the typical users of Oracle Service?

Oracle Service has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money


Q. What languages does Oracle Service support?

Oracle Service supports the following languages:
English


Q. Does Oracle Service offer an API?

Yes, Oracle Service has an API available for use.


Q. What level of support does Oracle Service offer?

Oracle Service offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat

Oracle Service product overview

What is Oracle Service?

Oracle RightNow products offered through the Oracle Service platform include Oracle RightNow Web Experience, RightNow Social Experience, RightNow Contact Center Experience, RightNow Policy Automation, RightNow Engage.

Key benefits of using Oracle Service

  • Oracle Service Cloud's cross-channel contact centre service and web customer service includes case management, guided resolution, email support, live chat and virtual assistants.

  • With Oracle Social Experience you can monitor mentions and interactions across Twitter, YouTube, RSS-enabled sites, Facebook fan pages, and your own website.

  • Enable self-service by building a knowledge-base that is comprised of content and resources from both agents and customers. Includes content authoring and semantic search.

  • Deliver automated and targeted campaigns across multiple channels. Build personalized and large volume campaigns, Get full visibility into campaign performance and customer engagement.

  • Listen, track and react to feedback from web, social and contact center channels. Gather feedback from across departments into one solution. Route survey results automatically the right individuals and departments and identify and prioritize unhappy customers.

  • Use Oracle RighNow Analytics Cloud Service to build custom reports and dashboard, or utilize the pre-built reports and library of charts and customizable charting options. Create role-based reports with the drag-and-drop graphical report design tool. Get insight into individual customer behavior across all channels.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Email/Help Desk
    Knowledge Base
    Chat

    Training options

    Videos

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    Starting from

    55

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    Per month

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    Oracle Service features

    Functionality

    4.4

    /5

    11

    Total features

    17

    5 categories

    Most valued features by users

    API
    Customizable Reports
    Email Management
    Call Scripting
    Chat/Messaging
    Computer Telephony Integration
    Customer Experience Management
    Incident Management

    Functionality contenders

    Oracle Service users reviews

    Overall Rating

    4.4

    /5

    11

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.33/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    3

    2

    0

    0

    Overall rating contenders

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