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AudienceView Professional Pricing, Features, Reviews and Alternatives

AudienceView Professional product overview

Price starts from

$

1

/momonth
Other

What is AudienceView Professional?

AudienceView Professional (formerly known as OvationTix) is a cloud-based ticketing software designed for the performing arts industry, suitable for both not-for-profit and commercial uses, including small and large theaters, performing arts centers, music venues, museums, festivals, events, and exhibitions. Users can manage ticket prices, sell individual event tickets, subscriptions, and memberships, receive one-off and recurring donations, send email updates to patrons, track and analyze patron activities, generate reports, and more.

Key benefits of using AudienceView Professional

  • Streamline your business and save multiple hours per week by managing ticketing, CRM, fundraising and marketing all from one location.

  • Enhance audience engagement with a 360 data view of your customers and a robust set of marketing tools that help you expand your reach and send more targeted campaigns

  • Cultivate donors with our CRM, task management, patron tagging and communications tracking tools to evolve patrons from first-time ticket buyers to loyal, long-term supporters

  • Save time at the box office with a variety of tools such as our QuickSell+ functionality, automated reporting and list de-duplication that make it easier for you to run your business

  • Get access to a secure, scalable platform with a 7 days a week Help Desk and ongoing training to ensure your business succeeds
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Knowledge Base
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Webinars
    Videos
    Live Online

    AudienceView Professional pricing information

    Value for money

    4.5

    /5

    39

    Price starts from

    $

    1

    /momonth
    Other

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    AudienceView Professional features

    Functionality

    4.4

    /5

    39
    Total Features64 7 categories

    Most valued features by users

    Reporting/Analytics
    API
    Reporting & Statistics
    Email Marketing
    Data Import/Export
    Mobile Access
    Customizable Branding
    Customer Database

    AudienceView Professional users reviews

    Overall rating

    4.6

    /5

    39

    Positive reviews

    92%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.37/10
    Rating distribution

    5

    4

    3

    2

    1

    29

    7

    1

    1

    1

    Pros
    I am thrilled with the OvationTix experience and look forward to the upgrades that will make it an even more rewarding tool for the work required of a small non-profit.

    JM

    Jeff M.

    Best features: Ease of use in setting up tickets for sale; EXCELLENT customer service (even when you as the obvious!); new features to make the program even better.

    NJ

    Nancy J.

    We went with OvationTix for the 2019-20 season and have been very happy. Their sales team has been super helpful in setting up all of our data.

    PF

    Patrick F.

    Cons
    That if there are any issues and if someone where new to this software they have no clue who to call for technical issues.

    LC

    Lisa C.

    There is a learning curve and not a lot of training provided to familiarize newcomers to where things are hiding.

    LM

    Lynn M.

    We have had issues with the new roll out of their seating chart. Unfortunately, our seating chart seem to be too big for the newest system and we are stuck with the legacy version.

    PF

    Patrick F.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    an excellent box office with expanding development tools

    Reviewed 2 years ago

    Everyone has been very open to feedback and notify users right away when new features roll out. For example, I was thrilled when Development Notes were added to report output.

    Pros

    I appreciate how easy it is to set up, manage, and follow up on our events throughout the season. It is especially powerful to be able to track an audience member's 360* participation from first RSVP, to package buyer, to donor.

    Cons

    The "Communications" functions, which essentially track appeals sent, are not as searchable and report-friendly as I would like.

    Vendor response

    Hi Hillary, Thank you so much for the review and for the feedback about the Communications Tool. That is definitely a feature that we are looking to improve so I will share your feedback with our product team. Thanks again!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Vineyard Theatre OvationTix review

    Reviewed 2 years ago

    The Vineyard uses OvationTix for both our ticketing functions as well as a fundraising and donor database platform. For an organization our size with a lot of users who need different things from the software, it's a very good system.

    Pros

    The software is super easy to use and, for the most part, logically/intuitively organized.

    Cons

    The reporting functions exist in two different locations, and it's not always obvious where I should start when looking for specific information.

    Vendor response

    Hi Penn, thanks so much for your feedback about OvationTix. We are glad to hear that it's a good fit for The Vineyard! We are constantly striving to improve our functionality, and that includes reporting - so be on the lookout for updates there soon :)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    This service is horrible

    Reviewed 2 years ago

    Not very good.

    Pros

    Nothing. And the fact that I wrote that and this survey won't allow me to submit unless I say one good thing. So here is the one thing I like, It's easy to get onto the website.

    Cons

    That if there are any issues and if someone where new to this software they have no clue who to call for technical issues. You do not have it on your page where it is right there for someone to find should they need assistance right away. Added a row of seats on the website which put us over capacity in our theatre. It is a fire code violation and we can get fined.

    Vendor response

    Hi Lisa. We're sorry to hear you haven't been having a great experience with OvationTix. We'd like to try to make things better! Your Customer Success Manager will be reaching out to you shortly.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Right size, right price, excellent customer service

    Reviewed 2 years ago

    OvationTix is the right-sized software for our medium-sized theatre. We are working in a new model, and we needed a consortium-style box office that wouldn't break the bank. We wanted to be able to sell tickets across several companies without compromising the data or independence among the companies. OT could help us with this odd model, at a reasonable price that even the smaller companies could afford. In addition, we needed something we could train rotating apprentices to use, so we needed it to be simple. And the OT team has been so responsive to every issue we've had. I also like that they are still clearly working on the software - this isn't a product that they've set and won't change. They add new things and listen to our requests.

    Pros

    Easy to use and train others to use; Customer service is super-responsive and they talk to you like human beings; One piece of software for both ticketing and development; It's built for my industry, instead of being a generic piece of software with performance and development laid on top of it; Clear, easy reports that you can save and/or automate; OvationTix is willing to work with us to create new solutions for our unique business model.

    Cons

    We've had some hiccups with customer service over terminology; The transition was complicated because OvationTix and our previous software used exact opposite categories to sort, etc. I wish the automated receipts and acknowledgements for patrons were a little prettier.

    Vendor response

    Ann, thank you so much for this feedback! We are so happy to hear that OvationTix serves your theatre well. We look forward to growing and improving with you!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Service for Patrons and Companies Alike!

    Reviewed 5 years ago

    We've been using OvationTix since its inception. With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process. We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.

    Pros

    - Sales Format is customizable to match your website, so customers don't know they're going off-site to purchase their tickets - Easy to add packages, products and donations to the offerings - Easy to set up numerous shows and events throughout the year and share access to box office information to select individuals for select productions - Ability to track all donor activity, including donations, attendance at shows, and product purchases (such as Auction wins or merchandise sales) - Ability to sort donors by category or campaign - Ability to have multiple donor campaigns for multiple projects - The online format allows our Development Staff to work remotely when necessary because all donor information is on the cloud

    Cons

    The ability to track pledges and offset them with donations is still in development. We'd like to be able to track a donation for its intended fiscal year, but that feature is not currently available. It would also be nice to be able to track Grant Deadlines and activity, as one can do with some of the more expensive programs.

    Vendor response

    You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners.

    AudienceView Professional FAQs and common questions

    AudienceView Professional has the following pricing plans:
    Starting from: $1.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    AudienceView Professional has the following typical customers:
    Freelancers, Mid Size Business, Non Profit, Small Business


    AudienceView Professional supports the following languages:
    English


    AudienceView Professional supports the following devices:
    Android


    Yes, AudienceView Professional has an API available for use.


    AudienceView Professional integrates with the following applications:
    Constant Contact, Mailchimp


    AudienceView Professional offers the following support options:
    FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

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