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Unlock growth with 'More' than just a ticketing software. Master the business of live events with AudienceView Professional – the all-in-one event ticketing solution that helps connect enthusiasts to your events. Now with even more control and flexibility to create and manage events.

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I love how friendly the software is. It’s super easy to figure out and if anything ever goes wrong, the amazing customer service is only a short phone call away.

I love how integrated this ticketing software is with our website, and the customer service is top notch - friendly, thorough and timely.

Best features: Ease of use in setting up tickets for sale; EXCELLENT customer service (even when you as the obvious!); new features to make the program even better.

We went with OvationTix for the 2019-20 season and have been very happy. Their sales team has been super helpful in setting up all of our data.

I am thrilled with the OvationTix experience and look forward to the upgrades that will make it an even more rewarding tool for the work required of a small non-profit.

Very professional, very courteous, never left me hanging when I had a question but always got back to me within a business day. Reliable, excellent service.

It's built for my industry, instead of being a generic piece of software with performance and development laid on top of it. Clear, easy reports that you can save and/or automate.

The software is super easy to use and, for the most part, logically/intuitively organized.

I like that you're able to export data. I also like that we receive updates on the changes and that they have "forums"  to participate in on line.

We can track all of our revenue streams and compare our sales on a daily, weekly, monthly  and yearly basis. We have been very pleased with the customer support as well.

For an organization our size with a lot of users who need different things from the software, it's a very good system.

That if there are any issues and if someone where new to this software they have no clue who to call for technical issues.

The software is easy to use and if you're not familiar with it, easy to figure out.

Right size, right price, excellent customer service.

Both pieces of information together, results in effective reporting. Integration with online, phone and in-person ticket purchasing and donor development.

There is a learning curve and not a lot of training provided to familiarize newcomers to where things are hiding.

We have had issues with the new roll out of their seating chart. Unfortunately, our seating chart seem to be too big for the newest system and we are stuck with the legacy version.

As a small niche music organisation our contact list is everything to our business. So I would describe this as a nightmare that threatens the life of our musical organization.

Everyone has been very open to feedback and notify users right away when new features roll out. For example, I was thrilled when Development Notes were added to report output.

an excellent box office with expanding development tools

Hi Hillary,

Thank you so much for the review and for the feedback about the Communications Tool. That is definitely a feature that we are looking to improve so I will share your feedback with our product team.

Thanks again!

The Vineyard uses OvationTix for both our ticketing functions as well as a fundraising and donor database platform. For an organization our size with a lot of users who need different things from the software, it's a very good system.

Vineyard Theatre OvationTix review

Hi Penn, thanks so much for your feedback about OvationTix. We are glad to hear that it's a good fit for The Vineyard! We are constantly striving to improve our functionality, and that includes reporting - so be on the lookout for updates there soon :) 

This service is horrible

Hi Lisa. We're sorry to hear you haven't been having a great experience with OvationTix. We'd like to try to make things better! Your Customer Success Manager will be reaching out to you shortly. 

We've been using OvationTix since its inception.  With dozens of shows throughout the year, including many for which we function purely as Presenters, the functionality of OvationTix has been crucial to our success. Our presented productions can monitor and see the success of their shows, and we can manage the overall process.  We enjoy working with OvationTix so much that we began using it to track all of our donations years ago.  

Great Service for Patrons and Companies Alike!

You're taking full advantage of our fundraising and ticketing functions! We're continuing to work on enhancements to both. The new "Donor Profile" view may be of interest to you and yes, continued development on pledges and fiscal year changes is in process. If she hasn't been in touch already, Melissa, your account executive, will be in touch with you shortly to demonstrate some new pledge functionality that might address your current need. Please keep checking your email for the newsletter as these enhancements will keep rolling out for you and all of our nonprofit partners.

OvationTix is the right-sized software for our medium-sized theatre.  We are working in a new model, and we needed a consortium-style box office that wouldn't break the bank. We wanted to be able to sell tickets across several companies without compromising the data or independence among the companies. OT could help us with this odd model, at a reasonable price that even the smaller companies could afford. In addition, we needed something we could train rotating apprentices to use, so we needed it to be simple. And the OT team has been so responsive to every issue we've had. I also like that they are still clearly working on the software - this isn't a product that they've set and won't change. They add new things and listen to our requests.

Right size, right price, excellent customer service

Ann, thank you so much for this feedback! We are so happy to hear that OvationTix serves your theatre well. We look forward to growing and improving with you! 

Our events perform in multiple venues with varying set-ups: assigned seats, general admission, and with various types of tickets like VIPs and student pricing in venues from 99 seats up to 800 or more seats. We also use discount codes, want something that easily integrates with email software and our website and really responsive support since we produce more events than our relatively small staff can handle! OvationTix has worked very well for us in this first six months of our partnership with them.  I like that they update the software monthly with new features. It is important our company keep its branding consistent and OvationTix makes that process seamless. 

Perfect! Stellar support, intuitive features, scales with us

Thanks for the praise Steven! Our best to you and your team. Don't hesitate to reach out to our support team if you have any questions. And yes, while the fundraising solutions like individual donations, pledge tracking, moves management and deeper CRM functions aren't for everyone, you can certainly use them when they match up with your business needs. 

We love Ovationtix. Their customer support team helps us with every and any problem we have.  Even if they don't have the answer right away, they get back to you within a very reasonable time frame. Everyone is always friendly and willing to help.  They fully support and listen to our ideas about improving the system, in order to meet our specific needs and requirements. 

Best Customer Support!

Thanks so much Jamie! Our support team is always happy to hear such praise and I will pass along your requests for further enhancements to the Who's Coming report and hold functionality too. And please keep an eye out for some enhanced reporting features rolling out over the next few quarters. You'll hear about them in our monthly newsletter.  

Overall, Ovationtix is very easy to use and client friendly. They have a great support team that is easy to reach and very helpful. For a small company such as ours that does not have a stationary box office, their phone line is a great way for us to offer box office service to our patrons. It's online functionality, allowing us to use anywhere we go, is great, as we are an itinerant theater company, and need to set up a new box office area for each show, somethimes in areas that are not as conducive to a theater environment. 

OvationTix Review

Thanks Jen! I'm glad we're a good fit for your company's needs. And keep an eye out for enhancements in reporting (and the entire solution) in the coming year. We update every couple weeks and have some additional features on our road map. If your account executive or Client Services can be of help, don't hesitate to call. Or just hit "reply" to one of the monthly OvationTix newsletters and I'll receive the response directly. -Joseph Yoshitomi, VP Marketing Strategy

I've been with Ovation for nearly a decade!

Hi Heather,

Thank you so much for your review and being a partner a long standing partner. 

As far as the discount codes...you can put a limit on how many of those are sent and all types of other parameters (i.e ticket limits, specific dates, specific sections), etc. I will follow up with you separately to walk you through it. 

Thanks again.

Overall, we are very happy. It is a complicated software that takes some time to get used to but is very flexible.

Great product and even better customer service!

Hi Patrick.

Thank you so much for the positive review. We are definitely working on improving the seating charts for larger venues and should have that rolled out this fall. 

Thanks again!

Vital for my theater company

Hi Erin,

Thank you so much for your review. We appreciate your partnership. 

In regards to your comment about the updates to your design we have a new interface that allows you to make all of those changes yourself. I will follow up with you directly with more info. 

Thanks again!

like the extra phone room support and the financial credit card payout that is done by Ovation instead of our administration.  the online ease of use.

great team with customer service!  very supportive. user friendly and easy to navigate.

Thanks for the review! You shouldn't be experiencing any issues with internet speed at the Box Office so please give us a call so we can trouble shoot that for you. 

We'd also love to hear more about what you're looking for in terms of the wait list functionality. We take client feedback very seriously and it directly drives our roadmap. 

We are working on functionality to give clients the ability to build their own seat maps so stay tuned!

We used to have ticketing and donations in two separate software which was a nightmare. Having everything in one system is very beneficial.

Good, can't wait for it to be better

The 24/7 phone answering service for our patrons is the best!

Hi Robert,

Thank you so much for the review. If you are ever having difficulty creating a series because you aren't doing it that frequently feel free to sit in on one of our weekly webinar trainings. They are a great way to brush up on the basics if it's been a while and they are hosted every week. We also host other webinars dedicated to a more specific focus (i.e development tools, packages, etc). You can find the link to our training calendar in the help center. 

Thanks again and we truly value your partnership.


Ovationtix has provided us with an integrated platform for Festival ticketing and merchandise sales.

Hi Scott - thank you for the feedback! We're glad to hear that OvationTix is a valuable tool for your Festival ticketing and merch sales. We do currently integrate with MailChimp, Constant Contact, and Facebook, and we¿re excited for developments in other integrations that are on our roadmap. Stay tuned, and please don't hesitate to reach out to your Customer Success Manager to find out how to leverage existing integrations. 

OvationTix is easy to use, gets the job done, has excellent customer service and is economical!

Mackenzie, it is fantastic to hear such wonderful feedback from one of our valued partners! Thanks so much for the high praise, and please don't hesitate to reach out to your Customer Success Manager if you ever have any feedback about those new and improved features we continue to release ;)

OvationTix - great resource for non-profit event ticketing and donor tracking

Thanks so much for the awesome feedback, Jeff! We love working with partners like you :) 

Our business needed a way for patrons to purchase tickets online at their convenience, especially since our box office has restricted hours of operation.  This gives us that option.

Pros and Cons of OvationTix

Hi Lynn,

So glad to hear that you're happy with OvationTix! If you have any needs related to training, please don't hesitate to reach out to me and I can provide you with the growing number of training resources we have available.

Thanks again!
Jerusha


OvationTix

Hi Suzanne. Thanks so much for your feedback! We are glad to hear that you find OvationTix easy to use. I have noted your feedback about duplicate patrons and will pass that on to the team! 

Great tool for small theaters.

Thank you for your review. It sounds like you have used OvationTix at a past job but aren't currently using it at the theater you are at. 

OvationTix has evolved quite a bit in the last few years with more robust features and functionality and streamline design. 

One of our main areas of development is in the area of fundraising and development. 

If you are interested in checking out what's new and signing up for a demo you can do so here: https://www.ovationtix.com/schedule-demo

Ovation has helped a lot with our analytics. We can track all of our revenue streams and compare our sales on a daily, weekly, monthly  and yearly basis. We have been very pleased with the customer support as well.

Happy Ovation User

Hi Marty,

Thank you so much for the positive review. We truly appreciate your partnership so it's great to hear OvationTix is working well for your organization. 

And thank you for the feedback about the discount code placement. I will share that with our team to see if we can improve that.

Thanks again!

GREAT customer service, serious company I like to work with. 

Ovation, very good - Not perfect

Hi David,

Thank you for the review. It's great to hear that your overall experience with the system has been positive. In regards to your comment about graphic personalization we do have a new consumer interface design that is completely responsive which you might be interested in switching to. 

We can also discuss other payment options if you aren't happy with PayPal. And I'd love to learn a little more about what you are referring to when you say "custom URLs" because hopefully we can help you with that as well. 

Thanks again for the review. We truly appreciate your partnership. 



The ability to easily use online from multiple computers and sources. 

Very easy to use online ticketing software. 

Thanks so much Tim! We are glad to hear that OvationTix is a good fit for your organization. We continue to release new features, so keep an eye out for updates from your Customer Success Manager and our newsletter! 

They are timely with all our needs. They do great work and work with us to guide and train. 

Great Service

Hi Dane,

So glad to hear that your experience with OvationTix has been a positive one! Thank you for your feedback regarding the check-in mode - I'm happy to share that with our product development team. Please don't hesitate to reach out if you have any other feedback or concerns!

Best,
Jerusha Liu 
Customer Success Manager

OvationTix review

Thanks for your feedback, Mary Cate! We so enjoy working with partners like yourself. 

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