This is your compare tray
Apps you want to compare will be listed here. Launch a head to head comparison at any time.
Learn why GetApp is free
Tix Reviews
Reviews summary
Overall rating
4.8
143
5
4
3
2
1
121
20
2
0
0
Pros
TF
Trey F.
RP
Rachel P.
NO
Nancy O.
Cons
AM
AJ M.
GM
Gayle M.
RR
Rosella R.
143 reviews
Recommended
Monica T.
Events Services, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
The personalized service we receive makes Tix a valuable partner in operating a successful venue. As a local government-owned facility, cost controls are not only important; they are subject to governmental review. Tix offers all desired features at a demonstrably competitive price.
Tix is easy to use for staff and customers. I have shopped the competition and appreciate the pricing and service that Tix provides. We benefit from Tix keeping our venue in focus throughout the customer interaction with landing pages etc. reflecting our name in the forefront.
Not all of the features of some legacy reports have been integrated into the newer reports that can be created. Some minor features (like changeable tax rates and ticket text for printing) are not as easy for us to adjust, fortunately [SENSITIVE CONTENT] is always happy to make changes for us.
Beatriz B.
Gambling & Casinos, 1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is....
Customer service is the BEST! No words can describe the amazing service Tix provides. User friendly, reports can be customized, access to everything we need to create events. Creating a new venue couldn't be any easier! Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.
Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!
Mari W.
Review source
Share this review:
Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle.
No pros were added to this review
No cons were added to this review
Mari, thank you for your feedback. We offer a number of different tools that are available to help you maximize your use of our system, including a Knowledge Base, video tutorials, and onboarding emails. Additionally, our system features online, contextual help from within our various programs and reports. With respect to our availability, we offer 24/7 support at no cost - we can be reached outside of our office hours by calling our Support number. Thanks again for your feedback - we welcome the opportunity to help you get the most out of Tix. Silvia Mahoney | Tix, Inc.
Tom I.
Entertainment, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Tix are great to deal with. Very honest and don't add hidden fees. What they say that they will do happens.
It is an easy company to deal with. The ticketing is very professional and efficient.
We need some training with setting up our ticketing so that we have more control without needing help.
Carleton U.
Review source
Share this review:
After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc., a small community theatre in Zanesville, Oh, made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc. At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account. Furthermore,...
No pros were added to this review
No cons were added to this review
We appreciate your feedback, Carleton. Migrating from a manual ticket sales method to an online ticketing solution can be a time consuming process, and we're glad we were able to help you streamline your entire ticket sales process to ease your workload. We strive to provide the best overall experience for both you and your customers, and appreciate that you're completely satisfied with our system. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Jennifer E.
Religious Institutions, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
We wanted an easy-to-use system where patrons could select their own seats for events in a 1500-seat venue and our smaller 450-seat theater. Going from our old paper system to TIX was a great decision. We were looking for a reasonable fee structure and solid customer support--TIX has both. Another feature that was important for us was to be able to hide the fee for certain events and TIX makes that...
Patron experience is excellent. Help library is great. Customer support is excellent.
Sometimes the reports do not output to excel correctly, but the developer said this is a known issue and is being resolved.
Jennifer, thank you for your glowing and comprehensive feedback! We're glad to hear that Tix has improved your ticket sales process and that our service and support team have made your experience with Tix overwhelmingly positive. Its nice to hear that your customers have enjoyed their online purchasing experience. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Alan G.
Review source
Share this review:
PROS- -24/7 support and customer service -low fees -free setup, no long tern contract or start up fees and no hidden fees -offers a variety of options to help build business -customers have chance to choose their own seats/tickets via real time seating chart on line -easy and wonderful to work with, very accommodating and go above and beyond -able to customize floor plans and seating options...
No pros were added to this review
No cons were added to this review
Alan, we're glad that you're absolutely satisfied with our system and support. Tix is designed to put the power in your hands by giving you access to all of the features you've listed in your review. We appreciate your business and look forward to working with you for years to come! Silvia Mahoney | Tix, Inc.
AJ M.
Sports, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Selling tickets 24-7
It is a simple program to use. Easy Setup events allows you to get other work done to make your event successful
Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets. Need to be able to rename the categories on the e ticket to be able to put more coupons. Need to have an option to automatically set when to change ticket prices so you do not have to wait up until midnight.
Michael D.
Entertainment, self-employed
Used daily for 2+ years
Review source
Share this review:
GREAT,Great! Service
TIX does a great job keeping up with industry changes and customer needs.
Would like an easier method to add events to icalendar.
Jill M.
Performing Arts, 501-1,000 employees
Used daily for 6-12 months
Review source
Share this review:
Excellent. [SENSITIVE CONTENT] has input all our patrons into the system and we are ready to try our first online renewal June 1
Easy to build events and your customer support
Everything in the transition from Ovation to TIX has been very easy, thanks to [SENSITIVE CONTENT].
Rita A.
Review source
Share this review:
I have worked with these people and this system for seven years working for three companies. While there are some glitches, overall the system is simple to use and the Customer Service is outstanding! They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system. They advise me of the system parameters and what it can do for me,...
No pros were added to this review
No cons were added to this review
Rita, thank you for taking the time to provide your feedback. Your challenges are our challenges and we do what we can to ensure that our system helps you do things as efficiently and productively as possible. We appreciate you and hold you in kind regard as well. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Jim N.
Used daily for 2+ years
Review source
Share this review:
Online seat selection ordering is very efficient. Ease of use: inexperienced box office volunteers can be up and running with 5 minutes of training
Customer data maintenance is a bit lean, sorting out any duplications can get tedious. However, other systems that do more cost a lot more
David E.
Review source
Share this review:
Pros: The system is mostly user friendly on the programming and purchase sides. The staff is helpful and friendly and provide a timely response to inquiries. They also provide a good turnaround time on new programming requests. Cons: No longer have the ability to do seat swaps and re-open orders. This option is now only available if we provide the credit card processing. With Tix customer service not available after hours, when most events take place, this has created problems on show day. Requests: Kiosk-based software version for self-serve customer ticket purchase kiosks on day of show to reduce box office lines.
No pros were added to this review
No cons were added to this review
David, we appreciate your comments. We've re-added the ability for you to process ticket exchanges and cancellations. The removal of that option was inadvertent and our apologies for any inconvenience it caused. With respect to after-hours support, we are available 24/7, 365 days a year. We pride ourselves on providing a very high service level, and making sure we're there when our clients need...
Donna F.
Used daily for 2+ years
Review source
Share this review:
Customizable for our events and being able to use program on site to sell tickets at the door or in our office.
Would like more ticket printer choices. Would also like reporting options to be a little more user friendly.
Janice B.
1-10 employees
Review source
Share this review:
Thanks to Steve for helping me navigate the program, our ticket sales went great! Quick response and convenient since I work eastern time evening hours and they are pacific time.
Ease of ticket sales. Nice reports to confirm profit and ticket sales.
Since I only use the program once every 6 months, I forget how to navigate the program. Thanks to customer service I manage.
Janice, thank you for your feedback. We have plenty of clients who use us for annual or semi-annual events, and we strive to continue to serve our clients to the best of our ability year after year. We're happy to hear that Steve has made coming back to Tix every 6 months an easy process! Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Ellie S.
Review source
Share this review:
We used to spend countless hours chasing tickets and providing maintenance for our ticket printers. As a service provider, when it came time to determine what system to use for printing tickets and tracking customer support issues, I knew there were a lot of choices. I looked into ticketing systems I have used in the past that require a lot of support and local maintenance and found a few light weight...
No pros were added to this review
No cons were added to this review
Dustin P.
11-50 employees
Used daily for 1-2 years
Review source
Share this review:
Interface is easy to use, customer service is quick to respond and handle problems. Steve Moore, our rep is always super helpful.
Everything all in one place and easy to access.
No cons were added to this review
We appreciate your feedback, Dustin. We're happy to hear you've had no issues working with our system and that Steve has been there to help with any questions you may have. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Cindy H.
Review source
Share this review:
The software itself is not something easy to learn on your own. There are a lot of minor but important steps that you have to really know when you are setting up an event prior to activating to the public. The menu selection, description, and navigation is not clear cut and I find myself jumping around to find things. There are also a lot of menu selections that can be consolidated. We are probably...
No pros were added to this review
No cons were added to this review
Cindy, thank you for your sharing your thoughts. Many of our system changes and enhancements have come about as a result of feedback like yours. We are currently in the process of making some changes to our system that should consolidate some of our menu options. We are also working on ways of making our Help options more prominent and easier to find. Thank you again for your feedback and thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Krista S.
Review source
Share this review:
Greatly appreciate the wonderful customer service with Iris, she always worked hard to meet our needs with our events and went above and beyond in the way that she helped and always gave assistance quickly. She was always easy to get a hold of and offered detailed help both to assist and enable to do it oneself. This was a much better experience when we were switched to be under her care and management. I...
No pros were added to this review
No cons were added to this review
Krista, we are very happy to hear that your experience with our system and our team has been so positive. We are working on some changes to our system that will make it more intuitive and even more user-friendly. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Tim F.
Arts and Crafts, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
We at the Miami Childrens Theater were looking for new ticket software company and were recommended Tix by another group. We are glad we signed up! Easy to use with a clear interface.
Easy to use...easy to understand.
None, honestly.
Tim, thank you for your review! Its nice to know that you've found our interface easy to work with and that our staff has exceeded your expectations! We do our best to answer every question in the clearest way possible and we never mind taking the time to break down our explanations so you can better understand how our system works. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Jon H.
Review source
Share this review:
System administration is easy User interface is clean and intuitive Box Office and Online sales process is a piece of cake Customer support is top notch Reporting is extensive Fees are extremely reasonable Why only four stars? I never give 5 stars. Every product and service can always improve. Tix has a few features that could be improved upon. That being said they do update the product,...
No pros were added to this review
No cons were added to this review
Robyn F.
Review source
Share this review:
Although there are a lot of components to setting up ticket sales of multiple types, at multiple price points and with multiple distribution options, I wish the Tix system was a little more user friendly. I'm a reader and generally very adapt with new software and I struggled to navigate the system for the first time. I required a lot of customer support, which was excellent, its just a burden to ask 50 questions to accomplish one task. It might have been nice to see a tutorial video to lessen the excessive amount of hand holding for newbies. Now that I understand the system, it's a piece of cake, the beginning was rough. Our service rep was very helpful, thorough and attentive, I appreciate his help more than I can say!
No pros were added to this review
No cons were added to this review
Robyn, we try to make our system as easy as possible to navigate through, so we certainly appreciate your feedback. Our system does feature an online Help section that includes video tutorials and access to our Knowledge Base. Please do not hesitate to call or email if I can be of any assistance to you. Silvia Mahoney | Tix, Inc. | 800.504.4849 Ext. 233
Pamela J.
Entertainment, 51-200 employees
Used monthly for 2+ years
Review source
Share this review:
Simplicity of use, affordable price and consistent tech support.
The software is straight forward in it's set up. To set up an event, one simply clicks through the pages inserting production information and then it's finished. If there are modification, that is easily done by clicking on "modify event". An instruction video along with tabs and menus walk one through the steps and tech support always has a real person available, not automation.
Our company is in North Carolina and Tix.com is in California. The time difference is the only issue, but even with that, there is an emergency number so support is always available.
Evan F.
Nonprofit Organization Management, 1-10 employees
Used monthly for 2+ years
Review source
Share this review:
We are a community theater that puts on 3 or so shows a year. Tix.com is easy to use and has support that gets directly back to you and help you!
Extremely easy to use. We do a lot of the same type of shows, so having features that allow us an easy way to setup 6 performances is a real benefit.
Nothing. We haven't had any complaints at all. I would say the cost, but in the end it costs us about what the credit card swipe fees would cost.
Thank you for taking the time to provide your feedback, Evan. We're happy to hear that our system has made your event setup process a breeze. We strive to provide the most user friendly, affordable ticketing option possible for non-profits, so thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Jacob O.
1-10 employees
Review source
Share this review:
This is the first time I have used a program like this. I had looked for one in the past for another business I am involved in but the costs were too high. This product is very affordable for smaller productions and events such as ours. Iris was super helpful in the process and was always very prompt in attending to our questions and concerns.
Cost, ability to customize seating arrangements, ability to pass cost along to end user. Customer service was great!
Our only issue was checking in our guests at the event in a timely manner. This is largely a planning issue on our part. We didn't make proper use of the bar code on the tickets.
Jacob, we're glad to hear you chose us as your first ticketing system! We do out best to make our product available to organizations big and small, so its nice to hear we've met your needs. Through the use of ticket barcodes and our proprietary TixScan app, we may be able to speed up and simplify the check-in process for your next event. When its time to start setting up your next event, feel free to contact Iris with any questions about guest check-in or ticket scanning. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
© 2010-2022 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.