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Tix

A leading provider of online and box office ticketing

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(6)

Tix Reviews

Overall rating

4.9

/5

163

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.6/10

Reviews by rating

Pros and cons

Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.
Tix is too good to be true, yet it is all TRUE. Not only did it save us money, but it has made our day to day tasks much easier.
Enhancement features are always being considered & put into place to improve the ease & quality of patron purchasing pleasure. Can't say enough great things about this organization.
Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets.
Some of our costumers seem to have a problem with their passwords.
Sometimes it drives we crazy when I have to change an order.
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163 reviews

Recommended

AG
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Alan G.

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Overall Rating
  • Value for money
  • Ease of use
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Great ticket company and excellent customer service.

Reviewed 7 years ago

PROS- -24/7 support and customer service -low fees -free setup, no long tern contract or start up fees and no hidden fees -offers a variety of options to help build business -customers have chance to choose their own seats/tickets via real time seating chart on line -easy and wonderful to work with, very accommodating and go above and beyond -able to customize floor plans and seating options...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Alan, we're glad that you're absolutely satisfied with our system and support. Tix is designed to put the power in your hands by giving you access to all of the features you've listed in your review. We appreciate your business and look forward to working with you for years to come! Silvia Mahoney | Tix, Inc.

DV
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David V.

Entertainment, 1-10 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great solution for your event needs!

Reviewed a year ago

Tix takes out a lot of headache and small details in setting up your ticketed events. I like it a lot!

Pros

Once you set up an event, it's fairly easy to duplicate and set up any future events for each individual location. The Tix software looks like it's a part of our site once integrated.

Cons

I think it just takes some time to figure out how to make any updated changes to a new event without making changes to any previous events from the same venue or same production.

RA
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Rita A.

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  • Value for money
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The Excellent Customer Service has made working with this system a breeze!

Reviewed 7 years ago

I have worked with these people and this system for seven years working for three companies. While there are some glitches, overall the system is simple to use and the Customer Service is outstanding! They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system. They advise me of the system parameters and what it can do for me,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Rita, thank you for taking the time to provide your feedback. Your challenges are our challenges and we do what we can to ensure that our system helps you do things as efficiently and productively as possible. We appreciate you and hold you in kind regard as well. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

TI
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Tom I.

Entertainment, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Ticketing Service By Far

Reviewed a year ago

Tix are great to deal with. Very honest and don't add hidden fees. What they say that they will do happens.

Pros

It is an easy company to deal with. The ticketing is very professional and efficient.

Cons

We need some training with setting up our ticketing so that we have more control without needing help.

AM
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AJ M.

Sports, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple, Great Customer Service that is always there to help and make things work properly

Reviewed 5 years ago

Selling tickets 24-7

Pros

It is a simple program to use. Easy Setup events allows you to get other work done to make your event successful

Cons

Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets. Need to be able to rename the categories on the e ticket to be able to put more coupons. Need to have an option to automatically set when to change ticket prices so you do not have to wait up until midnight.

SP
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Stephanie P.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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My Tix Review :)

Reviewed a year ago

Iris Pechinek is the most valuable asset that TIX offers us!

Pros

Ease of use - easy to link. Flexible options for our "unique" events and needs.

Cons

Can't edit address changes during order - can create a hassle when matching credit card payments with a zip code. Why can't a partial refund be integrated with our credit card processer?

JN
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Jim N.

Used daily for 2+ years

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  • Ease of use
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Best choice for the price

Reviewed 6 years ago
Pros

Online seat selection ordering is very efficient. Ease of use: inexperienced box office volunteers can be up and running with 5 minutes of training

Cons

Customer data maintenance is a bit lean, sorting out any duplications can get tedious. However, other systems that do more cost a lot more

DE
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David E.

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A well layed-out system overall, with great potential.

Reviewed 8 years ago

Pros: The system is mostly user friendly on the programming and purchase sides. The staff is helpful and friendly and provide a timely response to inquiries. They also provide a good turnaround time on new programming requests. Cons: No longer have the ability to do seat swaps and re-open orders. This option is now only available if we provide the credit card processing. With Tix customer service not available after hours, when most events take place, this has created problems on show day. Requests: Kiosk-based software version for self-serve customer ticket purchase kiosks on day of show to reduce box office lines.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

David, we appreciate your comments. We've re-added the ability for you to process ticket exchanges and cancellations. The removal of that option was inadvertent and our apologies for any inconvenience it caused. With respect to after-hours support, we are available 24/7, 365 days a year. We pride ourselves on providing a very high service level, and making sure we're there when our clients need...

MD
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Michael D.

Entertainment, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tix Fan

Reviewed a year ago

GREAT,Great! Service

Pros

TIX does a great job keeping up with industry changes and customer needs.

Cons

Would like an easier method to add events to icalendar.

DF
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Donna F.

Used daily for 2+ years

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Love this program.

Reviewed 5 years ago
Pros

Customizable for our events and being able to use program on site to sell tickets at the door or in our office.

Cons

Would like more ticket printer choices. Would also like reporting options to be a little more user friendly.

JB
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Janice B.

1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Annual June Dance Performances

Reviewed 7 years ago

Thanks to Steve for helping me navigate the program, our ticket sales went great! Quick response and convenient since I work eastern time evening hours and they are pacific time.

Pros

Ease of ticket sales. Nice reports to confirm profit and ticket sales.

Cons

Since I only use the program once every 6 months, I forget how to navigate the program. Thanks to customer service I manage.

Vendor response

Janice, thank you for your feedback. We have plenty of clients who use us for annual or semi-annual events, and we strive to continue to serve our clients to the best of our ability year after year. We're happy to hear that Steve has made coming back to Tix every 6 months an easy process! Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

CH
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Cindy H.

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Great customer service and support!

Reviewed 8 years ago

The software itself is not something easy to learn on your own. There are a lot of minor but important steps that you have to really know when you are setting up an event prior to activating to the public. The menu selection, description, and navigation is not clear cut and I find myself jumping around to find things. There are also a lot of menu selections that can be consolidated. We are probably...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Cindy, thank you for your sharing your thoughts. Many of our system changes and enhancements have come about as a result of feedback like yours. We are currently in the process of making some changes to our system that should consolidate some of our menu options. We are also working on ways of making our Help options more prominent and easier to find. Thank you again for your feedback and thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

JH
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Jon H.

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Tix online ticketing solution should be your first and last stop in ticket sales.

Reviewed 8 years ago

System administration is easy User interface is clean and intuitive Box Office and Online sales process is a piece of cake Customer support is top notch Reporting is extensive Fees are extremely reasonable Why only four stars? I never give 5 stars. Every product and service can always improve. Tix has a few features that could be improved upon. That being said they do update the product,...

Pros

No pros were added to this review

Cons

No cons were added to this review

EF
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Evan F.

Nonprofit Organization Management, 1-10 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect solution for our community theater

Reviewed 7 years ago

We are a community theater that puts on 3 or so shows a year. Tix.com is easy to use and has support that gets directly back to you and help you!

Pros

Extremely easy to use. We do a lot of the same type of shows, so having features that allow us an easy way to setup 6 performances is a real benefit.

Cons

Nothing. We haven't had any complaints at all. I would say the cost, but in the end it costs us about what the credit card swipe fees would cost.

Vendor response

Thank you for taking the time to provide your feedback, Evan. We're happy to hear that our system has made your event setup process a breeze. We strive to provide the most user friendly, affordable ticketing option possible for non-profits, so thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

SI
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Sherry I.

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Tix gives us real-time event information, and an easy online ticketing solution for our patrons.

Reviewed 8 years ago

We chose to partner with tix.com two years ago, and we are so glad we did. Our office had been keeping track of ticket sales and patrons on an Excel spreadsheet. Unfortunately, it was too easy to make an error, which resulted in multiple patrons having the same seat. Being a community college foundation, Tix offered the affordable solution we were looking for, and also offered the option to have reserved seats. Tix makes selling tickets through the box office so easy, and patrons can receive a purchase confirmation and their tickets via email. Tix goes above and beyond to provide excellent customer service! In the future, I hope Tix will consider providing a quick reference guide for their end users. Overall, our experience with Tix has exceptional.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Sherry, we are so glad to know that using our system has allowed you to run your box office more efficiently. We value you as a client and appreciate your business. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

TS
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Terri S.

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Customer Service ROCKS!

Reviewed 7 years ago

My husband and I have been producing an event for over 15 years and have always conducted business via telephone, mail, spreadsheets, etc and never anything online. We finally decided it was time and hopefully alleviate some of the headaches with such an antiquated process. We were a nervous wreck when our tickets officially went on sale. We had tons of last minute questions/concerns. Our rep answered everything immediately (calmly) and took us through any steps needed. I think we probably called her at least 5 times the night before the tickets went on sale. She even stepped in to do the work on our event management page when she could hear the concern and frustration in my voice. Our Rep went above and beyond.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Terri, we're glad you chose us to support your first online sale! We strive to provide the best service and support possible, so its nice to know you feel taken care of. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

TM
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Terry M.

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New Depot Players Love Tix

Reviewed 7 years ago

We are a small community theater group and we are always looking for ways to boost our attendance and make it easy for our patrons to see our shows. Tix provides one of the easiest interfaces for ticket purchases we've seen. It is easy to set up and the support has been outstanding. Our account manager make sure we are up and ready for each show. Every issue we've had has been managed and corrected within minutes of being advised. An excellent product and service. Highly recommend to any group looking for convenience and fast service!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Terry, thank you for your feedback. We're happy that our system was able to boost your attendance and facilitate an easier purchasing process for your patrons. We pride ourselves on the quality of our customer service, and are glad that you feel satisfied with the level of service and support you've experienced. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

DJ
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Dr. Joan O.

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We are extremely pleased with our Tix.com experience!

Reviewed 7 years ago

This is our second year using Tix.com for online ticketing and membership donations, and we are absolutely thrilled with it. I only wish we had done it sooner. It has cut down on the voicemail messages and return phone calls at our Box Office. Our patrons are delighted that they can easily access it and order tickets or renew their memberships at any time convenient for them without going through the Box Office. Whenever we have a question or need assistance, a quick phone call or email to Steve Moore at Tix.com is answered promptly. It is a pleasure dealing with Tix.com.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Joan, we appreciate your positive feedback! We're glad we're able to provide you with a donation, membership, and ticketing service that meets all of your needs and makes managing your box office that much easier. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

TF
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Trey F.

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Tix is a powerful system that does an excellent job of managing ticket sales

Reviewed 7 years ago

Pros: many options, excellent customer service representatives, robust reporting system, competitive pricing, very reliable Cons: requires login for customers Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Thank you for your feedback, Trey. We're happy to hear our system makes it easier for you to manage your ticket sales. Tix promotes creating a customer login to help you gather more powerful information about your patrons while providing an easy purchasing process for return customers. We're confident that over time, this login process and the data it gathers will benefit your organization immensely. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

SB
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Shanda B.

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Our non-profit children's theater just started using .tix and are thrilled with our experience.

Reviewed 7 years ago

As we introduced a new ticketing system to our customers, my staff, volunteers and I had a great experience. From starting with set up of our own seating chart to merchant services to advanced purchases for our parents, .tix guided us through making sure we understood it all. Come show time our ticket booth was calm and smoother than it ever had been before!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Shanda, we're happy to know that our system helped your ticket booth run smoother than ever before! Our team does their best to make sure you understand every component needed to get your events up and running in the system, and we try to go above and beyond to provide you with the best experience possible- every time. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

BF
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Brian F.

Performing Arts, 201-500 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Dependable Technology and Great Customer Support

Reviewed 7 years ago

I looked at many systems - some more flashy but as an experienced software executive I know that there is more than just flash when it comes to software. I needed ease of use, dependability, scalability, performance and excellent performance all at a good price. Tix has delivered all of that and more. I have recommended the software to others who are equally as happy with the results!

Pros

Cost, Support, Ease of use, dependability

Cons

Older User Interface

mt
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matthew t.

Restaurants, 11-50 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tix is Fantastic for venues and restaurants

Reviewed a year ago

[SENSITIVE CONTENT] makes our experience fantastic. She is always there to assist us and educate us.

Pros

It is easy to navigate and links well with our websites, social media and POS

Cons

There is nothing we would recommend to change or alter at this time

KL
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Kevin L.

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On Line ticket sales

Reviewed 8 years ago

Just completed our third year with this group and it is un-questionable the best thing we could have done to assist with our ticket day horrow show! We are just a very small dance studio with a pretty good following, so much that people were spending a week in our parking lot waiting for a tickets to go on sale which created a lot of stress and complaints. It was literally a day from hell that we hated! Now, we simply sit back and watch. Our usuallly four (4) hour process is over in 40 minutes and we never leave the home! Plus, we have seen a surge in ticket sales. So simple for everyone. I really can not stress enough how easy this process is!!

Pros

No pros were added to this review

Cons

No cons were added to this review

BH
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Bob H.

Leisure, Travel & Tourism, 1-10 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TIX.COM is the best !

Reviewed 7 years ago

Mostly thanks to Steve Moore the help and support for tix.com has been top notch...he's smart and doesn't seem to mind that I'm not !

Pros

ease of set up and maintainence

Cons

No cons were added to this review

Vendor response

Bob, thank you for your feedback. We pride ourselves on providing our clients with the highest level of service, and we're glad that Steve has been able to do just that! Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.

MG
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Meagan G.

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Box Office Manager

Reviewed 8 years ago

In the 13 month I have used tix.com, I have seen some great improvements, and I cannot say enough about the staff at customer service, they are always helpful and willing to go the extra mile to make sure I understand things. One thing I would LOVE to see is more tutorial videos to use in training new staff. You have videos for the stuff I need like event management, creating productions and etc, but it would be nice to have a "general" video on tix on things like how to take an order, changing customer information, adding to an order, and other basic ticket sales tasks needed on the program.

Pros

No pros were added to this review

Cons

No cons were added to this review