Tix Reviews - Pros & Cons, Ratings & more

Showpass

ThunderTix

Beyonk

Eventbrite

TicketSpice

Online and box office ticket sales service.  Email marketing, fundraising, season tickets, seat selection, timed admissions, and access control.

Android

Linux

Web-based

Windows

iPad

iPhone

Chairman

Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.

Tix is too good to be true, yet it is all TRUE. Not only did it save us money, but it has made our day to day tasks much easier.

Manager

Enhancement features are always being considered & put into place to improve the ease & quality of patron purchasing pleasure. Can't say enough great things about this organization.

Account Manager

This product is very affordable for smaller productions and events such as ours. Iris was super helpful in the process and was always very prompt in attending to our questions and concerns.

Production Business Manager 

I have been very impressed with the ease of use of the product and my sales executive Steve Moore and the service people including Luke have been amazing to work with.

Director & Producer

But no matter how good the software is, the customer service is better. The staff at Tix are easily reached, very fast at providing support and always go above and beyond to help in any way.

I specifically like the speed of use when working with ticket buyers one on one at our registration desk. It's a great software but better than that is customer service I get when I have a question.

Treasurer

Love working with this product and support staff is amazing. Every issue is dealt with quickly and very professionally.

President and Executive Director

This is our second year using Tix.com for online ticketing and membership donations, and we are absolutely thrilled with it. I only wish we had done it sooner.

Operations Manager

Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets.

President 

Awesome support was provided. My rep set our account up for success and was very timely and knowledgeable.

Executive Assitant/ Office Manager

Tix is a user friendly and great service. Customer Service is outstanding.

Cost, ability to customize seating arrangements, ability to pass cost along to end user. Customer service was great.

Managing Director

Some of our costumers seem to have a problem with their passwords.

Vice-President

Makes accounting and customer tracking so easy. Reports are easy to access and save, and multiple formatting makes it possible to integrate organizational files.

Sometimes it drives we crazy when I have to change an order.

Co-Founder and Executive Director

We are approached by so many other vendors trying to steal us away and I will not even remotely entertain the idea.

Co-Executive Producer

Once you set up an event, it's fairly easy to duplicate and set up any future events for each individual location. The Tix software looks like it's a part of our site once integrated.

Brown Paper Tickets

AudienceView

Easy to Use

Not thrill with pronouns listed on emails from the team. This is divisive / political  and has no place in the corporate world but Customer service makes up for it.  

Great platform and customer service !

Fantastic Software!

It's all good.  If I have any issues, customer service [SENSITIVE CONTENT] is very quick with a resolution response.

The Whole Backstage

I had a great experience using Tix, and I am very thankful for all the help I received from our [SENSITIVE CONTENT]. [SENSITIVE CONTENT] was very knowledgeable about Tix, and she was incredibly helpful during the process of setting up our account, creating our events, and generating reports. Her prompt responses to questions were greatly appreciated!

Tix Review

My overall experience with TIX has been a great one and Iris has been a wonderful human to work with.

Thoroughly enjoy tix!

We are a performing arts venue of around 600 seats. I spent a lot of time asking colleagues thoughts on what ticket selling service to choose. I received quite a few options, but after doing my homework, we went with tix. Some of those colleagues had to regroup when their service changed prices or closed down entirely. I've been happy with tix since day one. Questions get answered promptly. We use volunteers (retirees) to staff our box office and, to be honest, they can struggle with all things computerized. It's been so helpful that tix emphasizes their approach of prompt problem solving, no judgement, make it easy to get the job accomplished.

Fantastic Service

Iris Pechinek is the most valuable asset that TIX offers us!

My Tix Review :)

Tix Fan

Excellent.  [SENSITIVE CONTENT] has input all our patrons into the system and we are ready to try our first online renewal June 1


Carpenter Center Review

Simple, Great Customer Service that is always there to help and make things work properly

Simplicity of use, affordable price and consistent tech support.

I always get the answer and instruction that I need from a friendly staff.

Interface is easy to use, customer service is quick to respond and handle problems. Steve Moore, our rep is always super helpful. 

Tix.com the service to use

We appreciate your feedback, Dustin.  We're happy to hear you've had no issues working with our system and that Steve has been there to help with any questions you may have.  

Thank you for choosing Tix! 
Silvia Mahoney | Tix, Inc.

Thanks to Steve for helping me navigate the program, our ticket sales went great!  Quick response and convenient since I work eastern time evening hours and they are pacific time.

Annual June Dance Performances

Janice, thank you for your feedback.  We have plenty of clients who use us for annual or semi-annual events, and we strive to continue to serve our clients to the best of our ability year after year.  We're happy to hear that Steve has made coming back to Tix every 6 months an easy process!

Thank you for choosing Tix! 
Silvia Mahoney | Tix, Inc.

I have worked with these people and this system for seven years working for three companies.  While there are some glitches, overall the system is simple to use and the Customer Service is outstanding!  They have enabled me to streamline processes that were consuming more time than humanly endurable with the automatic renewal system.  They advise me of the system parameters and what it can do for me, and have educated me to use it proficiently throughout the years.  They take ownership of my problems and resolve them by whatever it takes to get the job done, including being most accommodating customizing reports, seat maps, customer letters, emails, etc. as needed and adapting their programming to meet my unique needs, a rare option in this world!  I have never experienced more concern for my issues and dedication to resolving them than I have with this staff of experts.  They continually enhance and improve their system and incorporate my requests whenever possible.  They are truly committed to excellence going above and beyond providing extraordinary Customer Service and are quick to respond to my often urgent needs and resolved issues I deemed hopeless.  They listen to my problems, have eased my frustrations and spent hours and hours on the phone with me and my complications over the years.  I have worked with other systems that had no one to talk with and no "phone a friend" option which I found unbearable.  Although I have never met any of the staff, I regard them as my friends as I am the friend in need and they are the friends indeed!

The Excellent Customer Service has made working with this system a breeze!

Rita, thank you for taking the time to provide your feedback.  Your challenges are our challenges and we do what we can to ensure that our system helps you do things as efficiently and productively as possible.  We appreciate you and hold you in kind regard as well.  Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Customer support set up our event quickly and answered any and all questions. The software has many options and seems to be very complete. The online help tools can walk you through any situation with easy to follow directions. Price was well below other options we researched as well. Certain to use again.

Tix staff is remarkable. The product is complete and simple to use, easy to master. 

Thank you for your feedback, Kathryn.  We pride ourselves on providing top notch customer service, so we're happy to hear you're more than satisfied with the interactions you've had with our staff!  Our system is specifically designed to put the options and resources you need directly in your hands.  We're glad you were able to use our Knowledge Base and tutorials to help boost your experience. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Tix has been a great addition to my business. I was searching for a company that would allow me to use my own credit card processing while still allowing me to have all the benefits of a ticketing software. Once I got the hang of the software it has been really easy to use and if I ever have a problem or issue I can call or e-mail my account rep and he helps me fix the situation. I have been extremely happy with this software and I really like the fact I can make adjustments or changes to a show or production on the fly with a computer or a smart phone. 

This has made running a theater and selling tickets on-line so much easier!

Sebastian, we're happy to know that our system has been a great addition to your business and that we've helped facilitate your ticketing process.  We're glad that you've gotten comfortable enough with our system to make your own adjustments to your events as you see fit.  We pride ourselves on putting the power in your hands, so thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

I hadn't used ticketing software as an admin before, so needed guidance from Silvia, our Tix rep, on a fairly regular basis until I became familiar with it. She walked me through every step of the way, and now I can navigate it with ease--transactions, refunds, exchanges, reports--and need to request her assistance only on occasion. She's always quick to help and a wealth of information. Turnaround time for new seating maps, special accounts and web coordination has been super. We also have some reports and accounting information tailored to our needs (a seasonal festival), which has been great. 

User-friendly software for both the buyer and backroom administrator.

Thank you for your feedback, Mary.  Tix is designed to be easy to learn and use for both ticket buyers and sellers, so we're glad you've had such an overwhelmingly positive experience! Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

As we introduced a new ticketing system to our customers, my staff, volunteers and I had a great experience. From starting with set up of our own seating chart to merchant services to advanced purchases for our parents, .tix guided us through making sure we understood it all. Come show time our ticket booth was calm and smoother than it ever had been before! 

Our non-profit children's theater just started using .tix and are thrilled with our experience.

Shanda, we're happy to know that our system helped your ticket booth run smoother than ever before!  Our team does their best to make sure you understand every component needed to get your events up and running in the system, and we try to go above and beyond to provide you with the best experience possible- every time.  Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

After much research into the various vendors for on-line ticket sales, Zanesville Community Theatre, Inc.,  a small community theatre in Zanesville, Oh,  made the leap into on-line and and off-line credit card sales in June 2004 with Tix, Inc.  At the time, ZCT didn't have the CC transactions necessary to support our own merchant account. Tix, Inc. supported us with their merchant account.

Furthermore, our representative (Silvia Mahoney) since day one has been patient with us and helped us to go from a completely manual (and time consuming) method of selling tickets to a method using on-line sales and off-line box office sales. Picking their own seats is very popular with our customers. We print our tickets on-demand to mail to our customers or hold for pickup.  The Tix, Inc. Box Office software interfaces well with the Boca Systems ticket printers we use.

Fiscal reports are much easier and take much less time than the manual method we used to use. Since June 2004, we now process over 80%-95% of our sales in CCs both on-line (card-not-present) and Box Office (card-present) using Tix, Inc.'s  Box Office software.  Due to our increased volume in CC sales, we recently switched to our own merchant account. 

As the Tix, Inc. Box Office software is web based,  ZCT's Box Office staff can work at home to process ticket orders.  Once they arrive on-site, they can batch print the days tickets and have them all ready for the customers.

ZCT is an all volunteer community theatre, having no paid staff members.  We seat 92 per performance and each of the 6 shows we present run for two consecutive weekends. Many shows are sell-outs and without Tix, Inc. at our side I think our customer's experience would suffer.

Thank you Tix, Inc!

Carleton Underwood, Treasurer
Zanesville Community Theatre, Inc.
http://zct.org/box-office/

Couldn't be more pleased with Tix, Inc.'s web based Box Office software!

We appreciate your feedback, Carleton.  Migrating from a manual ticket sales method to an online ticketing solution can be a time consuming process, and we're glad we were able to help you streamline your entire ticket sales process to ease your workload.  We strive to provide the best overall experience for both you and your customers, and appreciate that you're completely satisfied with our system.  Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

We have been using Tix for over 3 years now and couldn't be more pleased. Our business is extremely flexible with our customers and we often have exceptions and changes we need to make in terms of the tickets our customers are buying from the website. The staff at Tix is always  really helpful and easy to work with. They also respond extremely fast and regardless of how many times we reach out to them, they are always pleasant and extremely helpful.  Their prompt service in return allows us to provide fast service to our customers and we appreciate that. Thanks for all you do!

Great Program-Great Staff

Jacqui, we are glad to know that our responsiveness has allowed you to provide a high service level to your customers.  We appreciate your business and look forward to working with you for years to come.

Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Greatly appreciate the wonderful customer service with Iris, she always worked hard to meet our needs with our events and went above and beyond in the way that she helped and always gave assistance quickly. She was always easy to get a hold of and offered detailed help both to assist and enable to do it oneself. This was a much better experience when we were switched to be under her care and management.
I find the layout of Tix to be difficult to learn from the back end, and still find myself searching for certain functions even after using it for two events now. This could be more user friendly/intuitive for those who aren't used to these type of systems. 
Love all the different options with Tix, with so many variables for surveys, donations, coupon codes, etc. There is so much you can do with your event which is very helpful for complex events.
Overall very happy with Tix and glad we chose to go with them again for our second event.

Great experience with Tix

Krista, we are very happy to hear that your experience with our system and our team has been so positive.  We are working on some changes to our system that will make it more intuitive and even more user-friendly.  Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

The only complaint I have had is from my customers is they find the task of recovering thier password to be too difficult.  I understand the method that is being used and the reason for having it done in a more secured fashion.  

The only complaint I get from our box office people is the difficulty of making changes to a customer order.  It seems that when you are trying to make a change to an order it can be awkward where you end up having to start all over.  I would like to see an easier way in which changes can be made.

Also recently we have run into situations where a customer has purchased through Tix for a different venue and are unable to order tickets thru us because they have the same email address.

Please don't consider the above as complaints but suggestions.  I think it's a great program and fantastic customer service.  I would recommend Tix without any reservation.  Thanks for all your hard work in continuing to make this such a great program to use. 

A great product.

Overall Tix.com has done a great job for my company. Patti has been outstanding and always eager to help with any issue that may arise. I would like to see more youtube videos how to operate analytic for Tix. I don't use the analytics that often and could refer to a youtube video to refresh my memory. The report I use most often is pulling concert attendees and inserting their email address into MailChimp. 
Also wish there was a way customers could download dates to their calendar when purchasing tickets.

Michael, thank you for your review.  We're glad Patti has been such a big help to your organization.  Our system includes a section of video tutorials for some of our most popular programs, but we're always looking for videos to add to our collection.  If there's a specific topic you'd like to see covered, just let us know!  As we continue to improve our system we're looking for new features to add, so we'll be sure to take your calendar suggestion into consideration.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

love this product!  Very easy to learn program and great assistance available when needed.  We have a few program/report updates that we would like to see in the future that would make 'tracking ticket sales' more accurate for us but still very satisfied with Tix! 

Oconee Performing Arts Society

Christine, we're happy to hear that using Tix has been an easy and pleasant experience for you.  We're working on some exciting changes to our system that will allow us to build on our existing reports and programs. We welcome any suggestions on how to improve our system, so never hesitate to contact your Account Manager directly about any new features you'd like to see!

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Tix Reviews

Suggested alternatives

Pros and cons

167 reviews