ThunderTix Reviews

Thundertix Is very customizable. My organization uses it for collecting payments for event tickets, intensives/workshops, and classes in our semesters. You can get the breakdown of each event easily and quickly which saves you times and shows you where to continue investing your time and products in. The interface is easy for clients to navigate and simple for staff members to learn how to utilize.

Functionality wise there are minor bumps in the road, but the support team is great with taking feedback, finding you an immediate solution, and taking your criticism into consideration for future updates.

If we didn't take critiques as invaluable feedback, we'd have a mediocre service undeserving of the five stars you gave us. So, thank you for giving us the opportunity to earn that rating by turning lemons into lemonade! It sounds like we've met a good number of your needs, and our support team took good care of you. Thank you for sharing your great experience!

Ticketing, coupon codes, analytics, are what I use most in this software and have been an essential part of what has helped out business to grow and be successful so far. Customer service tickets is an essential software service.

It was really important to me for the software to integrate into our website. This was a selling feature for me. It caused an enormous amount of troubles and problems for much too long. We switched to the customer being directed to the Thundertix site for ticketing, which is smooth and works well now and solved months of problems and lost sales.

Thank you for the kind words and the critique, as both are important to us. Chrome upended things when they stopped providing persistent "sessions" which track processes between your browser and ours. Sadly, we were forced to pull our support for iframes. However, we are working on two new options to ensure your customers have a great experience. Please keep your eye out for our newsletter updates, and thank you for sharing your thoughts.

The PDFs were clearly visible and I preferred those over the excel sheets which were hard to follow.

The excel sheets were hard to follow so I would just use the PDFs. I also didn't like that you couldn't delete files created by accident, or at least archive them.

Hi Arliz, Thanks so much for taking the time to provide feedback! We agree that PDFs are nice and clear, however, we feel the flexibility available through spreadsheets (summing and other math calculations and pivot tables) makes the latter a more valuable tool. That said, I would welcome any feedback on specific reports you'd like to see ported over to PDF. Please feel free to email me, or you can create a feature request. Feature requests are a big driver of our future development.

It's very easy to setup, customize and implement ticket sales. It's also easy to make changes to tickets that have already been purchased. I also like the ease of accessing purchased ticket holder information.

The file size for uploading an image seemed too small for what I wanted to use.

Thank you for sharing your thoughts, Hilary, as we'd love to improve our platform for you. Would you mind opening a support request, so we can learn more about the image size and how we can enlarge it for you? I'm glad to read that you find everything easy-to-use (a hallmark of ThunderTix), but let's get that image improvement for you! Thanks for a 9 out of 10 rating!

The ability to sell tickets to a performance in a variety of ways... season subscriptions, flex passes, gift certificates, multiple price points, discount coupons, "sections of the house".

The biggest challenge to us was that tickets sold "at the venue" were still charged the full rate, even when the customer paid cash. That caused us to not use the software at point of sale, and so our reporting was never clean.

Phil, I can tell that you are a professional in the theatre space, because your needs are exactly why we've tailored our platform for the arts. Did you know that you can add a fee specific for those patrons arriving at the box office that might be a bit higher than if they self-serve online? Processing orders online and at the box office in the system helps conserve all date around your patrons in...

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Does everything we need to manage ticket sales for a complex 4 day Beer, Food & Music festival, with camping and supplementary add-ons at a reasonable cost.

General UI experience isn't the best, but it's decent once you get used to it and evrything is there.

Your needs, Jamie, seem to be perfectly in line with what ThunderTix is all about: selling tickets, concessions, add-ons, and everything else within a single system. As you know, we invite our clients to submit their ideas on how we can improve, so if you have specific ideas, please share! In any case, I'm thrilled that it's working for you. And nothing says that like a referral to another clients -- thank you for that!

We have music shows each Saturday from October through April and without ThunderTix we wouldn’t be able to do presale of seats. It is easy to use and any time I can’t figure something out or have an issue the support is fast, friendly, and easy to access. I wouldn’t change companies because I don’t think you can get better support anywhere else.

The software is easy to use. I would like to be able to sell product a little easier and set up a menu for our food sales -but as ticketing software it is top notch.

We believe that prompt, insightful, and courteous support is essential to our clients. Like you, we would never think of leaving a service that provides the same level of service to which we strive to provide. Stay tuned as we continue to improve our product and concessions support with some surprises expected by year's end! Thank you for your wonderful review!

They are listening to our needs much more than any other software. You can also customize your tickets which is so nice.

Sometimes I'm having troubles with completing purchases.

Barbora, thank you for sharing your review! I'll have our team reach out to learn more about what challenges you had with order purchases. Despite that, you still gave us a 9 out of 10, so we're glad it's working overall!

I like the ease of use and implementation into our system.

There were some features in past that needed improvement but the company does listen to it's clients and generally fixes things upon demand of it's customers. The only thing left for them to do is to have more options for virtual ticket sales and integration.

Listening is the root of our success, and I'm glad you feel the same! Did you know that we completed over 250 new features based on the ideas and votes of our clients in the past five years? I hope you were a part of a few of at least a handful of those! Thank you for sharing your thoughts, but most of all, thank you for allowing us to welcome you to your forever home with us.

Thnudertix is very easy to learn and to use for us and our customers. As with any new process, we (and our customers) sometimes make errors in setup or ordering, and Thundertix customer support is quick and easy to access and very helpful. They also make sure any problems have been

While there are always "I wish I could do it this way" thoughts, none are important, and Thundertix customer support is always very helpful.

Bill, if you have wishes, please don't let them wither like grapes on the vine! Our feature request forum is begging for great ideas, so please add your suggestions! I'm thrilled to pass your kind words onto our customer success team. They work hard to ensure an easy transition into our platform. Thanks for your review and perfect rating!

I like after you take a few minutes getting reacquainted (we only use it once a year from Dec- May) it is very easy to navigate. I would not consider myself techi, but you don't have to be.

I would like to have more access to a live agent. When we started using Thundertix in 2014, I was able to place a call and get someone right away. I do not have to wait long to get a reply now, but I am old school and like to talk to someone. I don't like a "ticket" being used for anything that is charged. ie. we have a golf tourn and i am using a "ticket" for golfers. I have tried to figure out how to not have this.

Gail, I'm so happy to hear that find our platform easy to use! We keep two users in mind in everything we do: volunteers who may have little experience with software -- especially if it's only occasional usage, and those mature patrons that didn't grow up with technology. Of course, we offer lots of bells and whistles for the daily user or tech-savvy wizard to delve into such as APIs. We'll...

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The customer service is superb. We love the ability to have multi level tickets, ticket discounts & the ability to customize tickets in detail. Love the reserving ability for seats and that it is controlled by us and not the public. Appreciate that you allow us to add in cash or check sales to keep track of all sales for an event. It has made our ability to account for an event at the end 100% better.

The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing. Most for us in theater as people will purchase tickets & exchange for another show time. The money flow can be confusing when doing the books for close out.

Well, that's quite a glowing review, Leona! I'm glad you are enjoying the optional sales options to facilitate ticket purchases. On the product side, we agree that we have an opportunity here to really go beyond ticketing! So this year we're embarking on a lot of improvements including the very feature you want -- independent product sales. Thank you for helping us improve with valuable feedback!

As an organization we needed a platform that would allow our attendees select their ticket price option as well as their seat location at the venue. Before finding ThunderTix, I researched and contacted over half a dozen different platforms that either offered one or the other but not both!!

Although ThunderTix has provided nearly everything we need, the only con I have is not visually seeing the current seats available from the seating chart. With 70 tables and 700 seats it has been a little difficult for users to determine available seating by being required to hover over each individual table to see how many seats are left. The hover feature is a nice option if registering from the computer. But if registering via mobile device a user must click on each table individually before seeing how many seats are left.

What a difference a day makes, Jessica! When you had your chart built, our table layouts were new. Today, we have beautiful, responsive seat maps that will work perfectly for you and your users without that extra click to see open seats. If it hasn't been updated, please reach out to our team to have it rebuilt at no cost to you. Now, let me turn my attention to one of the most beautiful comments I've ever read about our team: "I have never under any circumstances had the level of attentive and courteous online customer service." I cannot tell you what that means to us, and I can promise you our team will be moved by your words. Thank you for giving us the opportunity to work with you!

ThunderTix is easy to use. Each month I am responsible for inputting our event tickets on line to over 19,000+ residents. This system allows me to get the information out to the residents ahead of each scheduled event and select a date and time for them to go on sale.

My only suggestion would to have a contact number for an emergency issue. The forum is great but if you need help immediately it would be nice to be able to contact a live person.

Denise, it sounds like you have quite a task managing events for enough residents to fill a small town! That's quite a task you have, and I'm glad to know we have a part in making you more efficient! You are correct that we don't have a contact number, but that doesn't prevent us from picking up the phone during critical times. We're available 24/7/365, and if you are yelling "Fire!", we promise it's never to an empty room. So, while I hope you never need us in an emergency, know that we're here for you should the need arise! Thank you for your great review!

The fact that we can set up all of our shows and sell tickets easily both online and in person (point of service) makes it a great service. The software and show setup each year is just so easy to do. It takes very little time to get our new season set up to sell through Thundertix.

I really wish they had a way where we could sell our subscription packages online where our returning patrons could keep their same seats season after season without us having to place them all back into the seating charts manually, before ticket sales open up to the general public.

Just today, Dan, we launched the automated same seat renewal! We even allow you to design your own renewal email with your own brand. Please connect with our staff to get a walk-through. We are super excited about this time-saving functionality. I love that you appreciate our time-saving tools, and we hope this new renewal feature makes your job even easier.

ThunderTix integrates well with our website and makes the ticket buying experience very easy for our patrons. Ticket map shows our semi-thrust venue to our patrons. They offer many options to customize the program for your use.

We have no negative comments. ThunderTix is always ahead of the curve in terms of adding improvements. The feature request board is very helpful.

Steven, I swear you and Gail (another reviewer here) must work for the same organization. Both of you are loving our ease of use! As I mentioned to her, design is a huge component of what we do, and the result is evident in a beautiful interface that's easy for even the most occasional volunteer. Our feature request board allows you to share ideas and vote on others, so I'm glad you're appreciating that page! Keep your ideas coming, so we can continue to meet your needs. Thank you for your great review!

Thundertix is very user-friendly and I love the efficiency in them answering your support requests. [SENSITIVE CONTENT] was especially helpful and did not disconnect until she knew my request was totally answered.

I do not have any negatives for Thundertix at this time.

I'm not sure who you spoke to Linda, but I'm going to try to track down the customer success member who wouldn't let you go until you were confident! I promise to put a feather in their cap, so they can wear it prominently the day through. :) Now, I'd like to turn my attention to the areas you feel we could improve -- overall quality and value -- since these are areas we tend to brag on. Would you reach out for a quick chat with one of our team to share some feedback? We'd love to be the 5-star service you hoped we'd be! Thank you for your review and the opportunity for us to improve.

The ease of use of creating events and how easy it is to apply the program to our website. I also enjoy the incredibly fast response from their customer service. There is also a Request a Feature page and you can ad your request or problem to it and vote for others that have already been submitted. The Thundertix team works on the requests in order of votes or sometimes fixes a glitch right away. The newest feature I got really excited about is the shopping cart, which gives patrons the option to purchase several events in one transaction.

That I can't get into an attempted order by a customer who made a mistake (in real time). I have to wait until the remaining checkout time has passed instead of being able to cancel the transaction for them and to start over.

The reporting features are a must have for us, especially for the ticket-holder list the day-of an event. We also utilize the plugins like Constant Contact which helps reduce time spent entering emails of attendees on the back-end before sending out a mass email. The ease of editing an event is also appreciated.

It takes quite awhile to populate/generate a report when you want to export sometimes.

My chest is puffed up just a little bit today after reading your comments, Shelby. I appreciate your feedback on how you are making use of our integrations and automation. We love a good timesaver as much as anyone! I'd love to hear some details on the report generation. If there's room for improvement, we'd like to take that task on!

ThunderTix is a smaller ticketing company with a great product team! Being a smaller company, feature requests for new functionality are honored frequently and quickly. In addition to their standard support features, a Facebook group offers insights and a chance to chat with other users to see how they do things and what is working well in their organizations.

There isn't anything that comes to mind as a true "Con" to the software. There are some features we don't want our customers using, and we have found it easy to hide those features by using CSS.

Hello Jon in New York! :) Small and nimble, we are! It truly is a hallmark of smaller companies that they can adapt and respond so quickly, and we know our clients appreciate it. I'm glad you take advantage of our Facebook group, too, and we love seeing your posts. I will look forward to our next opportunity to enjoy a glass of wine together. Until then, cheers!

Our community theatre needed a new ticketing solution, due to rising costs of our past provider. ThunderTix was recommended by a sister theatre in the area and, after completing a review process, we chose them as a new partner. The transition has been seamless on their end, and customer service has been exceptional when we made a mistake in a data file and everything had to be ripped out and reloaded. Set up of new events is intuitive and easy, whether the event is general admission, virtual, or in our reserved seating theatre space. The cost is lower than or previous partner and the software is more flexible. Reporting functions that we have used so far have been excellent.

So far, we have not had issues with anything. All is good!

Wow, Tim, what a glowing recommendation, and I'm thrilled we've been such a great fit in so many areas. Thank you for a fantastic review!

The software is really easy to set up and has gotten us to think about our event in other ways to include other features. The customer support is very helpful, timely, patient and friendly.

Our event isn't a concert, but a dinner dance gala, so the inability to sell tables and get tickets for all the seats sold (i.e. a table of 10 meant that we had to generate 9 extra tickets) was frustrating.

Ina, we heard you, and we made things better! Our beautiful seat maps now can address everything from box seats at a sporting event to tables at a gala. If we haven't updated your reserved seating chart, please connect with our team for a free upgrade. I know you'll love the results. And we get so many wonderful comments about customer service, one might think the folks in that department tire of hearing it. They don't! They kind of view themselves at the lynchpins of our organization -- though engineering may beg to differ. While they debate who's better, I'll simply say, "Thank you!"

Thundertix is easy to use, with great support only a phone call away if you need it. The software is continually improved based on the needs of clients.

Nothing to dislike! We have had zero complaints from our customers.

"Nothing to dislike" is music to our ears! (Although hearing how we can improve always makes us better!) Thank you for your five star review, Jim, and for your kudos to our support team.

I like how I can manage our shows so easily. Thundertix is continually adding new features that give us new capabilities in reporting, the way we view our shows and the way we manage our shows as a whole.

There isn't anything I would change at this point.

The ease of use is amazing. It makes it so anyone can us the site, even if you do not know computers! Seeing ticket sales and recording and keeping track of them is not a hassle with your site!

The one thing I like least about the software is that it limits search results for sales to 365 days only.