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ThreeSixty

Online member management for nonprofits & associations

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ThreeSixty Pricing, Features, Reviews and Alternatives

ThreeSixty product overview

What is ThreeSixty?

ThreeSixty (formerly Personify360) is a cloud-based constituent management and engagement (CME) software platform for membership-led organizations, non-profits and charitable associations. Promising to create a unified view of constituent data across all channels of engagement, the solution aims to enhance the connection to those that matter most to missions of all types. Capable of managing multiple business lines and complex transactions, ThreeSixty also combines business intelligence and eBusiness capabilities with a growing eco-system of industry-leading partners. Secured, scalable and PCI-compliant, core features includes a Constituent Relationship Management (CRM) system underpinned by a powerful relational database. Here, users are provided with a single unified, centralized view of all constituent data spanning personal contact information, behaviors and transactions of engagement across every channel.

Key benefits of using ThreeSixty

• ThreeSixty is a cloud-based constituent management solution that promises to give non-profits and associations a 360-degree view on its members, volunteers, fundraisers, advocates, customers, attendees or donors.

• ThreeSixty's Constituent Relationship Management (CRM) system provides a single centralized point of record for unifying constituent member data including contact information, logged behaviors and historical transactions across all channels of engagement.

• Includes deployment of PersonifyGO, the browser-based client that allows member-led organizations to provide staff with seamless, tailored access to Personify360 features across all web-enabled devices.

• Personify360 Studio allows specialized system personas, screens, workflows and context-sensitive tasks to be created, along with extending the CRM database, managing security and setting up custom notifications.

• Personify360 delivers BI-powered actionable insights with reporting and analytics capabilities boasting out-of-the-box and custom executive dashboards, giving organizers visibility onto the tracking of membership trends.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

Webinars
In Person
Documentation
Live Online

ThreeSixty features

Functionality

3.6

/5

29
Total Features49 6 categories

Most valued features by users

Reporting & Statistics
Email Marketing
Mobile Access
Contact Management
CRM
Calendar Management
Social Media Integration
Email Management

Functionality contenders

ThreeSixty users reviews

Overall rating

3.7

/5

29

Positive reviews

72%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.21/10
Rating distribution

5

4

3

2

1

7

14

3

4

1

Pros
We are switching back to Daxko in November and we are all very excited to see our functionality improve and our membership numbers increase.

DT

Dave T.

Refunds were easy to process. I liked that we had the ability to use contact tracking through the software to notify coworkers about issues with certain customers.

DT

Dave T.

Personify is a great tool to coordinate member specifics including but not limited to purchases and tenure. The reports feature is a great tool and easy to use.

Denise W.

Cons
Staff had a very hard time catching on to how to use the program. Due to Personify's lack of response and problem solving we lost a large amount of money.

KC

Kendra C.

This program tries to be all things to all kinds of organizations but it is a terrible fit for what I do.

LB

Lisa B.

There are too many things that you can click on that are not necessary for our association to use. The subsystem names for membership types and programs/classes were more confusing.

BD

Bradford D.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

I use Personify Weekly and I am happy with the platform

Reviewed 4 years ago
Pros

Personify is a great tool to coordinate member specifics including but not limited to purchases and tenure. The reports feature is a great tool and easy to use.

Cons

As a user, I don't have any insight into the cost or set up, so I can't really determine any cons other then the platform is so large that searching for what is needed can be difficult at times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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P360 Review

Reviewed 2 years ago

I appreciated all the time spent with Personify's staff during the implementation process and the support response we continue to receive following our implementation two years ago. We have gotten used to most of the functionality and have found work-arounds for most of the things the system doesn't readily provide so as to avoid customizations. Our SQL developer/report writer has made this process a lot easier.

Pros

Fairly intuitive interface for the non-essential (non-everyday) user resulting in minimal training effort. Much better online experience for our members.

Cons

Following the demo, we believed the report writing functionality would be far easier. Several staff went through on-site training with a Personify representative and quickly realized that many day-to-day reports required more knowledge than our users had and our Association would need to hire a SQL developer/report writer to assist us in creating the reports we regularly needed. Some processes (especially related to finance and membership) were made more difficult/time-consuming due to the way our Association works vs. the system's design.

Vendor response

Thanks for your review, Vicky! We value our strong partnership with AAOMS. Our Client Success team is always here to help and happy to provide additional training outside of the resources provided in our online help and within the client community. We also remain dedicated to improving the overall user experience and reporting capabilities within Personify360. I encourage you to submit any specific enhancement ideas you may have via our feedback portal! Thanks again for your review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Personify 360 Review

Reviewed 2 years ago

Overall, I'm happy with the software. It's enterprise software, which means it does the heavy lifting for your business. It's not always flashy, but that's okay. I've never had a bad experience with their customer service team, even though cases/tickets sometimes stay open for a while before getting a final answer. I suspect that has more to do with their size of staff than the actual quality of...

Pros

I like the fact that Personify integrates with nearly any association software application. From registration to learning, Personify partners are easy to find.

Cons

Old bugs from years ago are still present in our version of the software, and we are not that far behind.

Vendor response

Thanks so much for your review, Rusty. Likewise, we have always enjoyed working with you and the team at ASRM! We aim for continuous improvement, so I will pass along your feedback to our Client Success and Product teams. Thanks again for your review!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Capturing Data

Reviewed 2 years ago

Overall, I find the experience good. We came from IMIS and Personify is so much better. We are working with Personify to fully appreciate the tools Personify has to offer.

Pros

I like the fact that Personify can capture a lot of data and that all staff can utilize whether by pulling reports, looking up specific individuals, etc. It allows for staff to be "in the know" without having to email colleagues to find out information. If you want to capture an account holder's specialty, or engagement activities, this allows anyone in the company to be able to utilize that information.

Cons

Sometimes, you do not know what you don't know. One can enter data in a table and maybe that information would be best in another table in Personify. One really needs their organization's IS team that is in touch with every department that needs/uses Personify to coordinate information. This leads to more complete data and employee engagement.

Vendor response

Thanks for your review and your honest feedback, Misty! We look forward to our continued partnership and are here to help with access to training materials or anything else you might need!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Still room to grow

Reviewed 3 years ago
Pros

Personify is pretty user friendly and has great data reports within it's on database--It can also be used with another report system to pull deeper reports.

Cons

When the software was TIMMS it was great for database entry; however, the last time I used it --you had to click instead of using shortcuts to move around...slows down the speed of data entry.

ThreeSixty FAQs and common questions

ThreeSixty has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


ThreeSixty supports the following languages:
English


No, ThreeSixty does not have an API available.


ThreeSixty integrates with the following applications:
PayPal, Microsoft 365, SAP BusinessObjects


ThreeSixty offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)

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