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Pipedrive vs Act! Comparison (2026)
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Good recommendations?
Overview
Pipedrive is an easy to implement CRM software tool that helps you focus on the activities that drive deals to close.
Act! Advantage is a front-office CRM solution that unites sales, marketing, and customer management in one affordable platform to help you stay organized and turn relationships into results.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
3K
5
4
3
2
1
1.9K
896
139
36
29
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app3.9
939
5
4
3
2
1
418
262
119
67
73
- Value for money
- Ease of use
- Features
- Customer support
61%
would recommend this appPros
“On top of this, the automation features (like activity reminders and workflow triggers) save time on repetition tasks, and the integrations with email and other tools keep everything in one place.”
Jonathon B.
Senor Content Manager
“Signed up for the Campaigns email feature and spent a month building my CRM around it. Because of how 25 contacts were sourced, Pipedrive locked double opt-in across my entire account, blocking campaigns to all ~560 of my contacts, including 25-year relationships.”
MF
Mark F.
Licensed Real Estate Salesperson
“The platform excels at activity-focused selling, ensuring reps stay on track with automated prompts for the next step in every deal.”
Marquita V.
SALES MANAGER
Pros
“It helps us stay organized, track client interactions, and manage our sales pipeline efficiently. While it may not have the most modern interface, its functionality and flexibility make it a valuable tool for maintaining strong client relationships and supporting day-to-day operations.”
DS
Dominic S.
Financial advisor
“It allows to make changes in our own database, means if need to make some modifications to our existing database, one doesn't need to be dependent on technical support.”
AB
Andrew B.
Managing Partner
“I have used the software since 2001, and it has been an essential part of managing my customer relationships, sales activities, and contact database for over two decades.”
JC
Jamie C.
Owner
Cons
“I feel I was duped into a product that routed all their email marketing campaign features with zero mention (even fine print), that they can (and will) require you to obtain consent from every one of your contacts before sending me an email campaign to one.”
MF
Mark F.
Licensed Real Estate Salesperson
“If you try to create some of the more complex reports you run into a dead end rather quickly. While the basic functions of Pipedrive are great, creating a customized dashboard is much more of a pain-in-the-neck than it should be.”
IB
Ihor B.
Senior Software Engineer
“I feel like Pipedrive has limited reporting capabilities. While the dashboard is a great feature, I wish it had more reporting functionality.”
AS
Amber S.
Business Administrator
Cons
“If I had to identify one drawback, it would be that the software can occasionally be a bit finicky—particularly with things like Outlook integration needing to be reset or reconfigured from time to time.”
DM
Dan M.
President
“The desktop version i use does not allow the automatic creation of a Purchase Order from an estimate. ”
RL
Raymond L.
Owner
“It dumps out .ao files that have no purpose and you ust have to delete them to keep your system from getting cluttered.”
LB
Lori B.
president
- Vendor responds to reviews
- Last review20 days ago
- Vendor responds to reviews
- Last review6 days ago
Key features
- Total features180
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- Autoresponders
- Batch Processing
- Business Card/Badge Scanning
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Management
- Call Recording
- Campaign Analytics
- Campaign Management
- Chatbot
- Churn Management
- Click Tracking
- Client Management
- Client Tracking
- Client/Property Matching
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Entry
- Data Extraction
- Data Import/Export
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Electronic Signature
- Email Campaign Management
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Generative AI
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Inbox Management
- Insurance Management
- Interaction Tracking
- Internal Chat Integration
- Kanban Board
- Key Performance Indicators
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- List Management
- Live Chat
- Marketing Automation
- Marketing Calendar
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multiple Site Management
- Multivariate Testing
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forms
- Opportunity Management
- Pageview Tracking
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Product Catalog
- Project Management
- Property Management
- Prospecting Tools
- Quotes/Estimates
- ROI Tracking
- Real-Time Data
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Marketing
- Sales Activity Management
- Sales Analytics
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Sign On
- Social Marketing
- Social Media Integration
- Statistical Analysis
- Subscriber Management
- Summary Reports
- Survey/Poll Management
- Tagging
- Task Management
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Time on Site Tracking
- Transcripts/Chat History
- Visual Analytics
- Web-based Deployment
- Website Visitor Tracking
- Workflow Automation
- Workflow Management
- Total features105
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Responses
- Autoresponders
- Batch Processing
- Business Card/Badge Scanning
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Management
- Call Recording
- Campaign Analytics
- Campaign Management
- Chatbot
- Churn Management
- Click Tracking
- Client Management
- Client Tracking
- Client/Property Matching
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Contract/License Management
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Entry
- Data Extraction
- Data Import/Export
- Data Management
- Data Security
- Data Synchronization
- Data Visualization
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Electronic Signature
- Email Campaign Management
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Generative AI
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Inbox Management
- Insurance Management
- Interaction Tracking
- Internal Chat Integration
- Kanban Board
- Key Performance Indicators
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- List Management
- Live Chat
- Marketing Automation
- Marketing Calendar
- Medical History Records
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multiple Site Management
- Multivariate Testing
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Onboarding
- Online Forms
- Opportunity Management
- Pageview Tracking
- Patient Communications
- Patient Management
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Product Catalog
- Project Management
- Property Management
- Prospecting Tools
- Quotes/Estimates
- ROI Tracking
- Real-Time Data
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SMS Marketing
- Sales Activity Management
- Sales Analytics
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Sign On
- Social Marketing
- Social Media Integration
- Statistical Analysis
- Subscriber Management
- Summary Reports
- Survey/Poll Management
- Tagging
- Task Management
- Task Scheduling
- Team Assignments
- Template Management
- Templates
- Territory Management
- Text Analysis
- Third-Party Integration
- Third-Party Integrations
- Time on Site Tracking
- Transcripts/Chat History
- Visual Analytics
- Web-based Deployment
- Website Visitor Tracking
- Workflow Automation
- Workflow Management
Integrations
- Total integrations88
- APIANT
- Act-On
- ActiveCampaign
- ActiveDEMAND
- ActiveIQ
- Acuity Scheduling
- Aircall
- Apollo.io
- Asana
- Bedrock Data
- BigCommerce
- Calendly
- CallHippo
- Callmaker
- Crossbeam
- Cyclr
- Datananas
- Demodesk
- Docusign
- Drip
- Dropbox
- Dryrun
- Dux-Soup
- Ecwid
- Eventbrite
- FreshBooks
- Freshdesk
- Front
- Google Calendar
- Google Contacts
- Google Maps
- Google Workspace
- Gravity Forms
- HappyFox Chat
- Help Scout
- Highrise
- HubSpot CRM
- Integrate.io
- IntelligenceBank
- Jotform
- JustCall
- Kixie PowerCall & SMS
- Klenty
- Lead Liaison
- LeadBoxer
- Leadfeeder
- Lime Connect
- LinkedIn for Business
- LiveChat
- Livestorm
- MRPeasy
- Mailjet
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Teams
- NativeForms
- Operations Hub
- Outfunnel
- PandaDoc
- Plecto
- Proposable
- Proposify
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Referral Factory
- RightSignature
- Ruler Analytics
- Seamless
- Shopify
- Slaask
- Slack
- Slemma
- Snov.io
- SupportBee
- Surfe
- SurveyMonkey
- Survicate
- Talkdesk
- Talkspirit
- TimelinesAI
- Toky
- Tray.io
- Trello
- Twitter/X
- Volusion
- Wishpond
- Wiza
- Woodpecker.co
- Woopra
- Wufoo
- Xero
- Yesware
- Zapier
- Zendesk Suite
- Zoom Workplace
- iCloud
- lemlist
- monday AI Work Platform
- Total integrations24
- APIANT
- Act-On
- ActiveCampaign
- ActiveDEMAND
- ActiveIQ
- Acuity Scheduling
- Aircall
- Apollo.io
- Asana
- Bedrock Data
- BigCommerce
- Calendly
- CallHippo
- Callmaker
- Crossbeam
- Cyclr
- Datananas
- Demodesk
- Docusign
- Drip
- Dropbox
- Dryrun
- Dux-Soup
- Ecwid
- Eventbrite
- FreshBooks
- Freshdesk
- Front
- Google Calendar
- Google Contacts
- Google Maps
- Google Workspace
- Gravity Forms
- HappyFox Chat
- Help Scout
- Highrise
- HubSpot CRM
- Integrate.io
- IntelligenceBank
- Jotform
- JustCall
- Kixie PowerCall & SMS
- Klenty
- Lead Liaison
- LeadBoxer
- Leadfeeder
- Lime Connect
- LinkedIn for Business
- LiveChat
- Livestorm
- MRPeasy
- Mailjet
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Microsoft Power Automate
- Microsoft Teams
- NativeForms
- Operations Hub
- Outfunnel
- PandaDoc
- Plecto
- Proposable
- Proposify
- QuickBooks Online
- QuickBooks Online Advanced
- QuoteWerks
- Referral Factory
- RightSignature
- Ruler Analytics
- Seamless
- Shopify
- Slaask
- Slack
- Slemma
- Snov.io
- SupportBee
- Surfe
- SurveyMonkey
- Survicate
- Talkdesk
- Talkspirit
- TimelinesAI
- Toky
- Tray.io
- Trello
- Twitter/X
- Volusion
- Wishpond
- Wiza
- Woodpecker.co
- Woopra
- Wufoo
- Xero
- Yesware
- Zapier
- Zendesk Suite
- Zoom Workplace
- iCloud
- lemlist
- monday AI Work Platform
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