Promoter Ninja - 2026 Pricing, Features, Reviews & Alternatives

Promoter Ninja for NPS is a feedback collection and management tool which allows users to create and deploy Net Promoter Score surveys to customers via email. With the aim of helping businesses to track customer satisfaction and improve customer experience, Promoter Ninja allows users to import their customer contact list, customize NPS surveys and send them to segmented customer groups using the integrated email service.

In order to help businesses efficiently measure customer loyalty and experience, Promoter Ninja provides users with the tools to create NPS surveys with a 0-10 answer scale, and by analyzing the results businesses can calculate the number of promoters and detractors that they have. To make surveys more personal, users can add their custom branding during the creation process, including logos and color schemes.

Businesses can import their customer contact list in CSV format and segment customers into groups based on defined criteria such as age range, type of customer, length of time as a customer, and more. Promoter Ninja automatically calculates a business's Net Promoter Score as survey results come in, with graphical analytics and statistics in real time. Results can be filtered to gain better insight into which user segments or demographics are most loyal.