Quality Driven Software Pricing, Features, Reviews & Comparison of Alternatives

Quality Driven Software

Customer experience and satisfaction solution

4.92/5 (26 reviews)

Quality Driven Software overview

What is Quality Driven Software?

Quality Driven Software is a cloud-based customer satisfaction platform that helps small to large enterprises collect feedback from clients using custom surveys. It comes with an administrative dashboard, which enables users to review critical complaints, and monitor response rates, as well as score counts, using charts.

Quality Driven Software allows businesses to gain insight into staff performance across job sites, and generate reports with details including service dates, employee ID, and client names. Managers can create surveys using customizable templates, and receive real-time alerts on negative feedback, low-quality scores, or missing responses. Plus, it lets customers add comments in surveys, and provides users with tools to approve/reject reviews.

Quality Driven Software facilitates integration with various third-party applications such as Launch27, NiceJob, ResponsiBid, and more. It enables enterprises to create personalized employee profiles with information such as name, user ID, email address and activity status. Customers and quality inspectors can rate employee performance, allowing users to conduct coaching sessions for low-scoring staff members.
qualitydrivensoftware.com

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada

Supported languages

English
Quality Driven Software screenshot: Quality Driven Software client responsesQUALITY DRIVEN FEATURES OVERVIEWQuality Driven Software screenshot: Quality Driven Software reportsQuality Driven Software screenshot: Quality Driven Software resultsQuality Driven Software screenshot: Quality Driven Software client watchlistQuality Driven Software screenshot: Quality Driven Software filters

Quality Driven Software reviews

Excellent
25

Very good
0
Average
1

Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.8
  4.9
  4.9
Amy Belanger

Quality Driven Software has had a very positive impact on my company.

Used daily for 6-12 months
Reviewed 2018-01-11
Review Source: Capterra

This software has kept us informed of our quality on a daily basis and has proven to be a great marketing tool.

Pros
It has improved communication with our customers. We know very quickly if a customer is pleased or if improvements are needed. It has also improved communication with staff members. We can easily identify which staff members are performing at a high level of quality on a consistent basis and where further training may be needed. It has also been a great marketing tool. Potential customers can read real time reviews on our website and many of them have commented on how they were impressed with all of our great reviews.

Cons
Currently, I have to download a list of completed jobs at the end of each day and then upload it to the Quality Driven software in order to send out the surveys. It is my understanding that this process will be eliminated as Quality Driven gains integration capabilities with other software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ashley Hammond

Amazing!!!

Used daily for 2+ years
Reviewed 2017-07-20
Review Source: Capterra

Time savings! I used to calculate the reporting data myself since it wasn't offered in Customer Thermometer. Or if a client called in or emailed or texted any feedback there as no way to enter it to include it automatically. Time is the biggest benefit and more accurate #'s for my quality %'s at a glance without all the work.

Pros
It is affordable and by far the best quality control software I have used! I've tried customer thermometer and the features on Launch27 and they don't compare to the reporting abilities QDS has! The reporting is the absolute best! It will tell you the response rate %, you can break it down by client score, technician or field quality control! I love that you can include your field checks of the home along with client feedback! It's amazing!

Cons
The only con I can think of is that they didn't create this software sooner! I used to do my own calculations on my previous software to figure out the same reporting info I can just click with a single button with Quality Driven. It truly is amazing and saved me an enormous amount of time when I made the switch!

Response from Quality Driven Software


Thank you for your great review Ashley!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TJ Fruichantie

Outstanding software and service, highly recommended to anyone wanting to track quality.

Used daily for 6-12 months
Reviewed 2017-07-20
Review Source: Capterra

I can better see what my customers think of their service on a per-visit basis and which employees/teams need better training faster than before. We can see what areas of our service need the most improvement. Plus, it makes a great way to offer bonuses and other incentives to our employees.

Pros
It's really easy to set up and get started using right away. Quality Driven makes it real easy for customers to give you quick feedback so you always know how things are going and can catch any problems quickly. You'll be able to track how well your employees are doing and address any quality issues before they become major problems. Some of my favorite things about Quality Driven is the ability to customers surveys, run reports, set your "fail" score and receive instant notifications, send customers to your own landing pages, and the ability to push reviews to your website. If you're in the service industry and what a great way to track quality and the performance of your employees, I can't recommend using Quality Driven Software enough!

Cons
The only thing missing (at this time) that I'd like to see is the ability to send surveys via text message. But, with all the improvements they keep making, I'm sure this will be available soon. :)

Response from Quality Driven Software


Thank you TJ! We appreciate your encouraging words and will keep working hard to make the software help your business be a huge success and rise above your competition!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dawn Winter

Very easy to use and navigate.

Used daily for 6-12 months
Reviewed 2017-07-20
Review Source: Capterra

Be able to send Quality surveys to our clients

Pros
Very easy to understand how to use it Like being able to see the quality score per cleaning technician for the dates that I put in

Cons
I love everything about. Just wish I could email the client from their comments they've given when they reply from their survey

Response from Quality Driven Software


Hi Dawn, thank you so much for your review! We will certainly take a look at making that change for you as it completely makes sense! We appreciate your business!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Joanna Palumbo

QDS has been a game changer for us! Makes it so easy to track and manage quality and performance!

Used daily for 1-2 years
Reviewed 2017-07-19
Review Source: Capterra

Saved money! Makes it easy to manage performance and quality. Helps us manage our teams, set goals, and have minimum standards of service. Helps us act quickly and respond to customer concerns with impressive speed.

Pros
The ease of use and the instant reports makes it possible to see and act on problems. The employee login allows employees to check their own scores on their devices allowing full transparency on customer feedback. We used to spend hours calculating quality scores from surveys using bulky software. QDS pays for itself. This product is a DREAM. If you are in a service industry you cannot afford to NOT use this.

Cons
There's nothing not to like. The developers are so open to feedback that if you have a great idea on how to make it better, and it makes sense, you'll see it soon on the new release.

Response from Quality Driven Software


Thank you Joanna! We appreciate you and will keep working hard to continually earn your 5 star review.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Quality Driven Software pricing

Starting from
$29/month
Pricing options
Subscription
View Pricing Plans

Pricing is available on monthly and annual subscriptions as follows:
• Starter: $29 per month or $313 per year for 100 surveys
• Intermediate: $49 per month or $529 per year for 350 surveys
• Executive: $79 per month or $853 per year for 1000 surveys
• Enterprise: starting from $118 per month or $1274 per year for 1500+ surveys

Quality Driven Software features

API
Activity Dashboard
Activity Tracking
Customizable Templates
Reporting & Statistics
Surveys & Feedback
Third Party Integration

Automatic Notifications (208 other apps)
CRM Integration (139 other apps)
Calendar Management (186 other apps)
Custom Fields (151 other apps)
Customer Database (162 other apps)
Customizable Branding (208 other apps)
Customizable Reporting (172 other apps)
Data Import/Export (183 other apps)
Electronic Payments (142 other apps)
Email Integration (200 other apps)
Real Time Data (137 other apps)
Reminders (191 other apps)
Social Media Integration (177 other apps)

Additional information for Quality Driven Software

Key features of Quality Driven Software

  • 360 Degree Feedback
  • Analytics
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
View All Features